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Achievement of Client's Charter FDPM

For January 2019

NO	CLIENT'S CHARTER	NO. OF ACTIVITIES THAT ACHIEVED THE TARGET			PERCENT (%) PERFORMANCE BY TARGET
1	All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department.	Within 1 week	More than 1 week but less than 2 weeks	More than 2 weeks	Within 1 week	More than 1 week but less than 2 weeks	More than 2 weeks
1		26	26	0	50	50	0
2	Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies.	Within 2 week	More than 2 week but less than 4 weeks	More than 4 weeks	Within 2 week	More than 2 week but less than 4 weeks	More than 4 weeks
2		24	0	0	100	0	0
3	All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made	Within 2 week	More than 2 week but less than 4 weeks	More than 4 weeks	Within 2 week	More than 2 week but less than 4 weeks	More than 4 weeks
3		4	0	0	100	0	0
4	All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications.	Within 2 week	More than 2 week but less than 4 weeks	More than 4 weeks	Within 2 week	More than 2 week but less than 4 weeks	More than 4 weeks
4		2	0	0	100	0	0
5	All applications to attend courses at the Forestry School in Kepong and the Logging Training Centre in Terengganu shall be notified within one (1) month after the dates of interviews.	Within 1 month	More than 1 month but less than 2 months	More than 2 months	Within 1 month	More than 1 month but less than 2 months	More than 2 months
5		0	0	0	0	0	0
6	All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated.	Before the stipulated date	On the stipulated Date	Over the stipulated date	Before the stipulated date	On the stipulated Date	Over the stipulated date
6		0	4	0	0	100	0
7	Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued.	Within 4 months	More than 4 week but less than 5 months	More than 5 months	Within 4 months	More than 4 week but less than 5 months	More than 5 months
7		0	0	0	0	0	0
8	Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled.	Within 1 month	More than 1 month but less than 2 months	More than 2 months	Within 1 month	More than 1 month but less than 2 months	More than 2 months
8		0	0	0	0	0	0
9	Performance bonds shall be released within one (1) month after the expiry date of such bonds.	Within 1 month	More than 1 month but less than 2 months	More than 2 months	Within 1 month	More than 1 month but less than 2 months	More than 2 months
9		0	0	0	0	0	0
10	All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received.	Within 3 days	More than 3 days but less than 7 days	More than 7 days	Within 3 days	More than 3 days but less than 7 days	More than 7 days
10		12	13	0	48	52	0
	Overall
	Overall	68	43	0	61	39	0

Achievement of Client's Charter FDPM

For February 2019

NO	CLIENT'S CHARTER	NO. OF ACTIVITIES THAT ACHIEVED THE TARGET			PERCENT (%) PERFORMANCE BY TARGET
1	All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department.	Within 1 week	More than 1 week but less than 2 weeks	More than 2 weeks	Within 1 week	More than 1 week but less than 2 weeks	More than 2 weeks
1		36	0	0	100	0	0
2	Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies.	Within 2 week	More than 2 week but less than 4 weeks	More than 4 weeks	Within 2 week	More than 2 week but less than 4 weeks	More than 4 weeks
2		0	0	0	0	0	0
3	All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made	Within 2 week	More than 2 week but less than 4 weeks	More than 4 weeks	Within 2 week	More than 2 week but less than 4 weeks	More than 4 weeks
3		0	0	0	0	0	0
4	All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications.	Within 2 week	More than 2 week but less than 4 weeks	More than 4 weeks	Within 2 week	More than 2 week but less than 4 weeks	More than 4 weeks
4		2	0	0	100	0	0
5	All applications to attend courses at the Forestry School in Kepong and the Logging Training Centre in Terengganu shall be notified within one (1) month after the dates of interviews.	Within 1 month	More than 1 month but less than 2 months	More than 2 months	Within 1 month	More than 1 month but less than 2 months	More than 2 months
5		0	0	0	0	0	0
6	All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated.	Before the stipulated date	On the stipulated Date	Over the stipulated date	Before the stipulated date	On the stipulated Date	Over the stipulated date
6		0	2	0	0	100	0
7	Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued.	Within 4 months	More than 4 week but less than 5 months	More than 5 months	Within 4 months	More than 4 week but less than 5 months	More than 5 months
7		0	0	0	0	0	0
8	Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled.	Within 1 month	More than 1 month but less than 2 months	More than 2 months	Within 1 month	More than 1 month but less than 2 months	More than 2 months
8		0	0	0	0	0	0
9	Performance bonds shall be released within one (1) month after the expiry date of such bonds.	Within 1 month	More than 1 month but less than 2 months	More than 2 months	Within 1 month	More than 1 month but less than 2 months	More than 2 months
9		0	0	0	0	0	0
10	All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received.	Within 3 days	More than 3 days but less than 7 days	More than 7 days	Within 3 days	More than 3 days but less than 7 days	More than 7 days
10		7	0	0	100	0	0
	Overall
	Overall	45	2	0	96	4	0

Achievement of Client's Charter FDPM

For March 2019

NO	CLIENT'S CHARTER	NO. OF ACTIVITIES THAT ACHIEVED THE TARGET			PERCENT (%) PERFORMANCE BY TARGET
1	All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department.	Within 1 week	More than 1 week but less than 2 weeks	More than 2 weeks	Within 1 week	More than 1 week but less than 2 weeks	More than 2 weeks
1		53	0	0	100	0	0
2	Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies.	Within 2 week	More than 2 week but less than 4 weeks	More than 4 weeks	Within 2 week	More than 2 week but less than 4 weeks	More than 4 weeks
2		25	0	0	100	0	0
3	All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made	Within 2 week	More than 2 week but less than 4 weeks	More than 4 weeks	Within 2 week	More than 2 week but less than 4 weeks	More than 4 weeks
3		1	0	0	100	0	0
4	All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications.	Within 2 week	More than 2 week but less than 4 weeks	More than 4 weeks	Within 2 week	More than 2 week but less than 4 weeks	More than 4 weeks
4		3	0	0	100	0	0
5	All applications to attend courses at the Forestry School in Kepong and the Logging Training Centre in Terengganu shall be notified within one (1) month after the dates of interviews.	Within 1 month	More than 1 month but less than 2 months	More than 2 months	Within 1 month	More than 1 month but less than 2 months	More than 2 months
5		0	0	0	0	0	0
6	All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated.	Before the stipulated date	On the stipulated Date	Over the stipulated date	Before the stipulated date	On the stipulated Date	Over the stipulated date
6		0	4	0	0	100	0
7	Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued.	Within 4 months	More than 4 week but less than 5 months	More than 5 months	Within 4 months	More than 4 week but less than 5 months	More than 5 months
7		0	0	0	0	0	0
8	Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled.	Within 1 month	More than 1 month but less than 2 months	More than 2 months	Within 1 month	More than 1 month but less than 2 months	More than 2 months
8		0	0	0	0	0	0
9	Performance bonds shall be released within one (1) month after the expiry date of such bonds.	Within 1 month	More than 1 month but less than 2 months	More than 2 months	Within 1 month	More than 1 month but less than 2 months	More than 2 months
9		0	0	0	0	0	0
10	All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received.	Within 3 days	More than 3 days but less than 7 days	More than 7 days	Within 3 days	More than 3 days but less than 7 days	More than 7 days
10		8	0	0	100	0	0
	Overall
	Overall	90	4	0	96	4	0

Achievement of Client's Charter FDPM

For April 2019

NO	CLIENT'S CHARTER	NO. OF ACTIVITIES THAT ACHIEVED THE TARGET			PERCENT (%) PERFORMANCE BY TARGET
1	All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department.	Within 1 week	More than 1 week but less than 2 weeks	More than 2 weeks	Within 1 week	More than 1 week but less than 2 weeks	More than 2 weeks
1		53	0	0	100	0	0
2	Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies.	Within 2 week	More than 2 week but less than 4 weeks	More than 4 weeks	Within 2 week	More than 2 week but less than 4 weeks	More than 4 weeks
2		25	0	0	100	0	0
3	All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made	Within 2 week	More than 2 week but less than 4 weeks	More than 4 weeks	Within 2 week	More than 2 week but less than 4 weeks	More than 4 weeks
3		1	0	0	100	0	0
4	All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications.	Within 2 week	More than 2 week but less than 4 weeks	More than 4 weeks	Within 2 week	More than 2 week but less than 4 weeks	More than 4 weeks
4		3	0	0	100	0	0
5	All applications to attend courses at the Forestry School in Kepong and the Logging Training Centre in Terengganu shall be notified within one (1) month after the dates of interviews.	Within 1 month	More than 1 month but less than 2 months	More than 2 months	Within 1 month	More than 1 month but less than 2 months	More than 2 months
5		0	0	0	0	0	0
6	All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated.	Before the stipulated date	On the stipulated Date	Over the stipulated date	Before the stipulated date	On the stipulated Date	Over the stipulated date
6		0	4	0	0	100	0
7	Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued.	Within 4 months	More than 4 week but less than 5 months	More than 5 months	Within 4 months	More than 4 week but less than 5 months	More than 5 months
7		0	0	0	0	0	0
8	Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled.	Within 1 month	More than 1 month but less than 2 months	More than 2 months	Within 1 month	More than 1 month but less than 2 months	More than 2 months
8		0	0	0	0	0	0
9	Performance bonds shall be released within one (1) month after the expiry date of such bonds.	Within 1 month	More than 1 month but less than 2 months	More than 2 months	Within 1 month	More than 1 month but less than 2 months	More than 2 months
9		0	0	0	0	0	0
10	All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received.	Within 3 days	More than 3 days but less than 7 days	More than 7 days	Within 3 days	More than 3 days but less than 7 days	More than 7 days
10		8	0	0	100	0	0
	Overall
	Overall	90	4	0	96	4	0

Achievement of Client's Charter FDPM

For June 2018

NO	CLIENT'S CHARTER	NO. OF ACTIVITIES THAT ACHIEVED THE TARGET			PERCENT (%) PERFORMANCE BY TARGET
1	All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department.	Within 1 week	More than 1 week but less than 2 weeks	More than 2 weeks	Within 1 week	More than 1 week but less than 2 weeks	More than 2 weeks
1		10	0	0	100	0	0
2	Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies.	Within 2 week	More than 2 week but less than 4 weeks	More than 4 weeks	Within 2 week	More than 2 week but less than 4 weeks	More than 4 weeks
2		22	0	0	100	0	0
3	All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made	Within 2 week	More than 2 week but less than 4 weeks	More than 4 weeks	Within 2 week	More than 2 week but less than 4 weeks	More than 4 weeks
3		0	0	0	0	0	0
4	All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications.	Within 2 week	More than 2 week but less than 4 weeks	More than 4 weeks	Within 2 week	More than 2 week but less than 4 weeks	More than 4 weeks
4		0	0	0	0	0	0
5	All applications to attend courses at the Forestry School in Kepong and the Logging Training Centre in Terengganu shall be notified within one (1) month after the dates of interviews.	Within 1 month	More than 1 month but less than 2 months	More than 2 months	Within 1 month	More than 1 month but less than 2 months	More than 2 months
5		89	0	0	100	0	0
6	All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated.	Before the stipulated date	On the stipulated Date	Over the stipulated date	Before the stipulated date	On the stipulated Date	Over the stipulated date
6		0	14	0	0	100	0
7	Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued.	Within 4 months	More than 4 week but less than 5 months	More than 5 months	Within 4 months	More than 4 week but less than 5 months	More than 5 months
7		12	0	0	100	0	0
8	Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled.	Within 1 month	More than 1 month but less than 2 months	More than 2 months	Within 1 month	More than 1 month but less than 2 months	More than 2 months
8		0	0	0	0	0	0
9	Performance bonds shall be released within one (1) month after the expiry date of such bonds.	Within 1 month	More than 1 month but less than 2 months	More than 2 months	Within 1 month	More than 1 month but less than 2 months	More than 2 months
9		0	0	0	0	0	0
10	All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received.	Within 3 days	More than 3 days but less than 7 days	More than 7 days	Within 3 days	More than 3 days but less than 7 days	More than 7 days
10		26	80	1	24	75	1
	Overall
	Overall	159	94	1	62.6	37	0.4

Achievement of Client's Charter FDPM

For April 2018

NO	CLIENT'S CHARTER	NO. OF ACTIVITIES THAT ACHIEVED THE TARGET			PERCENT (%) PERFORMANCE BY TARGET
1	All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department.	Within 1 week	More than 1 week but less than 2 weeks	More than 2 weeks	Within 1 week	More than 1 week but less than 2 weeks	More than 2 weeks
1		0	0	0	0	0	0
2	Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies.	Within 2 week	More than 2 week but less than 4 weeks	More than 4 weeks	Within 2 week	More than 2 week but less than 4 weeks	More than 4 weeks
2		31	2	0	94	6	0
3	All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made	Within 2 week	More than 2 week but less than 4 weeks	More than 4 weeks	Within 2 week	More than 2 week but less than 4 weeks	More than 4 weeks
3		0	0	0	0	0	0
4	All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications.	Within 2 week	More than 2 week but less than 4 weeks	More than 4 weeks	Within 2 week	More than 2 week but less than 4 weeks	More than 4 weeks
4		8	0	0	100	0	0
5	All applications to attend courses at the Forestry School in Kepong and the Logging Training Centre in Terengganu shall be notified within one (1) month after the dates of interviews.	Within 1 month	More than 1 month but less than 2 months	More than 2 months	Within 1 month	More than 1 month but less than 2 months	More than 2 months
5		89	0	0	100	0	0
6	All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated.	Before the stipulated date	On the stipulated Date	Over the stipulated date	Before the stipulated date	On the stipulated Date	Over the stipulated date
6		0	4	0	0	100	0
7	Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued.	Within 4 months	More than 4 week but less than 5 months	More than 5 months	Within 4 months	More than 4 week but less than 5 months	More than 5 months
7		0	0	0	0	0	0
8	Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled.	Within 1 month	More than 1 month but less than 2 months	More than 2 months	Within 1 month	More than 1 month but less than 2 months	More than 2 months
8		0	0	0	0	0	0
9	Performance bonds shall be released within one (1) month after the expiry date of such bonds.	Within 1 month	More than 1 month but less than 2 months	More than 2 months	Within 1 month	More than 1 month but less than 2 months	More than 2 months
9		0	0	0	0	0	0
10	All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received.	Within 3 days	More than 3 days but less than 7 days	More than 7 days	Within 3 days	More than 3 days but less than 7 days	More than 7 days
10		9	3	0	100	100	0
	Overall
	Overall	137	6	0	96	4	0