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  • Achievement of Client's Charter Forestry Department Peninsular Malaysia For 2024

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  • Achievement of Client's Charter Forestry Department Peninsular Malaysia For 2023

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  • Achievement of Client's Charter Forestry Department Peninsular Malaysia For 2022

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  • Achievement of Client's Charter Forestry Department Peninsular Malaysia For 2021

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  • Achievement of Client's Charter Forestry Department Peninsular Malaysia For 2020

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  • Achievement of Client's Charter Forestry Department Peninsular Malaysia For 2019

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  • Achievement of Client's Charter Forestry Department Peninsular Malaysia For 2018

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  • Achievement of Client's Charter Forestry Department Peninsular Malaysia For 2017

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  • Achievement of Client's Charter Forestry Department Peninsular Malaysia For 2016

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Achievement of Client's Charter FDPM  

For January 2024

NOCLIENT'S CHARTERNO. OF ACTIVITIES THAT ACHIEVED THE TARGET


PERCENT (%) PERFORMANCE
BY TARGET

1 All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. Within 1 week More than 1 week but less than 2 weeks More than 2 weeks Within 1 week More than 1 week but less than 2 weeks More than 2 weeks
51 2 0 96 4 0
2 Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies. Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
35 0 0 100 0 0
3 All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0 0 0 0
4 All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications. Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0 0 0 0
5 All applications to attend courses at the Forest Training Institute (FORTRAIN) and Terengganu Forestry Training Center shall be notified within one (1) month after the dates of interviews. Within 1 month

More than 1 month but less than 2 months

More than 2 months Within 1 month

More than 1 month but less than 2 months

More than 2 months
0 0 0 0 0 0
6 All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated. Before the stipulated date On the stipulated Date Over the stipulated date Before the stipulated date On the stipulated Date Over the stipulated date
12 2 0 86 14 0
7 Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued. Within 4 months More than 4 week but less than 5 months More than 5 months Within 4 months More than 4 week but less than 5 months More than 5 months
0 0 0 0 0 0
8 Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled. Within 1 month More than 1 month but less than 2 months More than 2 months Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0 0 0 0
9 Performance bonds shall be released within one (1) month after the expiry date of such bonds. Within 1 month More than 1 month but less than 2 months More than 2 months Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0 0 0 0
10 All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received. Within 3 days More than 3 days but less than 7 days More than 7 days Within 3 days More than 3 days but less than 7 days More than 7 days
12 0 0 100 0 0
  Overall
110 4 0 96 4 0

   

Achievement of Client's Charter FDPM  

For February 2024

NOCLIENT'S CHARTERNO. OF ACTIVITIES THAT ACHIEVED THE TARGET


PERCENT (%) PERFORMANCE
BY TARGET

1 All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. Within 1 week More than 1 week but less than 2 weeks More than 2 weeks Within 1 week More than 1 week but less than 2 weeks More than 2 weeks
51 2 0 96 4 0
2 Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies. Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
35 0 0 100 0 0
3 All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0 0 0 0
4 All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications. Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0 0 0 0
5 All applications to attend courses at the Forest Training Institute (FORTRAIN) and Terengganu Forestry Training Center shall be notified within one (1) month after the dates of interviews. Within 1 month

More than 1 month but less than 2 months

More than 2 months Within 1 month

More than 1 month but less than 2 months

More than 2 months
0 0 0 0 0 0
6 All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated. Before the stipulated date On the stipulated Date Over the stipulated date Before the stipulated date On the stipulated Date Over the stipulated date
12 2 0 86 14 0
7 Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued. Within 4 months More than 4 week but less than 5 months More than 5 months Within 4 months More than 4 week but less than 5 months More than 5 months
0 0 0 0 0 0
8 Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled. Within 1 month More than 1 month but less than 2 months More than 2 months Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0 0 0 0
9 Performance bonds shall be released within one (1) month after the expiry date of such bonds. Within 1 month More than 1 month but less than 2 months More than 2 months Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0 0 0 0
10 All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received. Within 3 days More than 3 days but less than 7 days More than 7 days Within 3 days More than 3 days but less than 7 days More than 7 days
12 0 0 100 0 0
  Overall
110 4 0 96 4 0

   

Achievement of Client's Charter FDPM  

For January 2023

NOCLIENT'S CHARTERNO. OF ACTIVITIES THAT ACHIEVED THE TARGET


PERCENT (%) PERFORMANCE
BY TARGET

1 All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. Within 1 week More than 1 week but less than 2 weeks More than 2 weeks Within 1 week More than 1 week but less than 2 weeks More than 2 weeks
51 2 0 96 4 0
2 Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies. Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
35 0 0 100 0 0
3 All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0 0 0 0
4 All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications. Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0 0 0 0
5 All applications to attend courses at the Forest Training Institute (FORTRAIN) and Terengganu Forestry Training Center shall be notified within one (1) month after the dates of interviews. Within 1 month

More than 1 month but less than 2 months

More than 2 months Within 1 month

More than 1 month but less than 2 months

More than 2 months
0 0 0 0 0 0
6 All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated. Before the stipulated date On the stipulated Date Over the stipulated date Before the stipulated date On the stipulated Date Over the stipulated date
12 2 0 86 14 0
7 Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued. Within 4 months More than 4 week but less than 5 months More than 5 months Within 4 months More than 4 week but less than 5 months More than 5 months
0 0 0 0 0 0
8 Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled. Within 1 month More than 1 month but less than 2 months More than 2 months Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0 0 0 0
9 Performance bonds shall be released within one (1) month after the expiry date of such bonds. Within 1 month More than 1 month but less than 2 months More than 2 months Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0 0 0 0
10 All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received. Within 3 days More than 3 days but less than 7 days More than 7 days Within 3 days More than 3 days but less than 7 days More than 7 days
12 0 0 100 0 0
  Overall
110 4 0 96 4 0

   

Achievement of Client's Charter FDPM  

For January 2023

NOCLIENT'S CHARTERNO. OF ACTIVITIES THAT ACHIEVED THE TARGET


PERCENT (%) PERFORMANCE
BY TARGET

1 All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. Within 1 week More than 1 week but less than 2 weeks More than 2 weeks Within 1 week More than 1 week but less than 2 weeks More than 2 weeks
51 2 0 96 4 0
2 Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies. Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
35 0 0 100 0 0
3 All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0 0 0 0
4 All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications. Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0 0 0 0
5 All applications to attend courses at the Forest Training Institute (FORTRAIN) and Terengganu Forestry Training Center shall be notified within one (1) month after the dates of interviews. Within 1 month

More than 1 month but less than 2 months

More than 2 months Within 1 month

More than 1 month but less than 2 months

More than 2 months
0 0 0 0 0 0
6 All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated. Before the stipulated date On the stipulated Date Over the stipulated date Before the stipulated date On the stipulated Date Over the stipulated date
12 2 0 86 14 0
7 Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued. Within 4 months More than 4 week but less than 5 months More than 5 months Within 4 months More than 4 week but less than 5 months More than 5 months
0 0 0 0 0 0
8 Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled. Within 1 month More than 1 month but less than 2 months More than 2 months Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0 0 0 0
9 Performance bonds shall be released within one (1) month after the expiry date of such bonds. Within 1 month More than 1 month but less than 2 months More than 2 months Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0 0 0 0
10 All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received. Within 3 days More than 3 days but less than 7 days More than 7 days Within 3 days More than 3 days but less than 7 days More than 7 days
12 0 0 100 0 0
  Overall
110 4 0 96 4 0

   

Achievement of Client's Charter FDPM  

For March 2023

NOCLIENT'S CHARTERNO. OF ACTIVITIES THAT ACHIEVED THE TARGET


PERCENT (%) PERFORMANCE
BY TARGET

1 All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. Within 1 week More than 1 week but less than 2 weeks More than 2 weeks Within 1 week More than 1 week but less than 2 weeks More than 2 weeks
51 2 0 96 4 0
2 Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies. Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
35 0 0 100 0 0
3 All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0 0 0 0
4 All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications. Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0 0 0 0
5 All applications to attend courses at the Forest Training Institute (FORTRAIN) and Terengganu Forestry Training Center shall be notified within one (1) month after the dates of interviews. Within 1 month

More than 1 month but less than 2 months

More than 2 months Within 1 month

More than 1 month but less than 2 months

More than 2 months
0 0 0 0 0 0
6 All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated. Before the stipulated date On the stipulated Date Over the stipulated date Before the stipulated date On the stipulated Date Over the stipulated date
12 2 0 86 14 0
7 Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued. Within 4 months More than 4 week but less than 5 months More than 5 months Within 4 months More than 4 week but less than 5 months More than 5 months
0 0 0 0 0 0
8 Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled. Within 1 month More than 1 month but less than 2 months More than 2 months Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0 0 0 0
9 Performance bonds shall be released within one (1) month after the expiry date of such bonds. Within 1 month More than 1 month but less than 2 months More than 2 months Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0 0 0 0
10 All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received. Within 3 days More than 3 days but less than 7 days More than 7 days Within 3 days More than 3 days but less than 7 days More than 7 days
12 0 0 100 0 0
  Overall
110 4 0 96 4 0

   

Achievement of Client's Charter FDPM  

For April 2023

NOCLIENT'S CHARTERNO. OF ACTIVITIES THAT ACHIEVED THE TARGET


PERCENT (%) PERFORMANCE
BY TARGET

1 All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. Within 1 week More than 1 week but less than 2 weeks More than 2 weeks Within 1 week More than 1 week but less than 2 weeks More than 2 weeks
51 2 0 96 4 0
2 Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies. Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
35 0 0 100 0 0
3 All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0 0 0 0
4 All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications. Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0 0 0 0
5 All applications to attend courses at the Forest Training Institute (FORTRAIN) and Terengganu Forestry Training Center shall be notified within one (1) month after the dates of interviews. Within 1 month

More than 1 month but less than 2 months

More than 2 months Within 1 month

More than 1 month but less than 2 months

More than 2 months
0 0 0 0 0 0
6 All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated. Before the stipulated date On the stipulated Date Over the stipulated date Before the stipulated date On the stipulated Date Over the stipulated date
12 2 0 86 14 0
7 Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued. Within 4 months More than 4 week but less than 5 months More than 5 months Within 4 months More than 4 week but less than 5 months More than 5 months
0 0 0 0 0 0
8 Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled. Within 1 month More than 1 month but less than 2 months More than 2 months Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0 0 0 0
9 Performance bonds shall be released within one (1) month after the expiry date of such bonds. Within 1 month More than 1 month but less than 2 months More than 2 months Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0 0 0 0
10 All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received. Within 3 days More than 3 days but less than 7 days More than 7 days Within 3 days More than 3 days but less than 7 days More than 7 days
12 0 0 100 0 0
  Overall
110 4 0 96 4 0

   

Achievement of Client's Charter FDPM  

For May 2023

NOCLIENT'S CHARTERNO. OF ACTIVITIES THAT ACHIEVED THE TARGET


PERCENT (%) PERFORMANCE
BY TARGET

1 All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. Within 1 week More than 1 week but less than 2 weeks More than 2 weeks Within 1 week More than 1 week but less than 2 weeks More than 2 weeks
51 2 0 96 4 0
2 Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies. Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
35 0 0 100 0 0
3 All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0 0 0 0
4 All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications. Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0 0 0 0
5 All applications to attend courses at the Forest Training Institute (FORTRAIN) and Terengganu Forestry Training Center shall be notified within one (1) month after the dates of interviews. Within 1 month

More than 1 month but less than 2 months

More than 2 months Within 1 month

More than 1 month but less than 2 months

More than 2 months
0 0 0 0 0 0
6 All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated. Before the stipulated date On the stipulated Date Over the stipulated date Before the stipulated date On the stipulated Date Over the stipulated date
12 2 0 86 14 0
7 Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued. Within 4 months More than 4 week but less than 5 months More than 5 months Within 4 months More than 4 week but less than 5 months More than 5 months
0 0 0 0 0 0
8 Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled. Within 1 month More than 1 month but less than 2 months More than 2 months Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0 0 0 0
9 Performance bonds shall be released within one (1) month after the expiry date of such bonds. Within 1 month More than 1 month but less than 2 months More than 2 months Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0 0 0 0
10 All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received. Within 3 days More than 3 days but less than 7 days More than 7 days Within 3 days More than 3 days but less than 7 days More than 7 days
12 0 0 100 0 0
  Overall
110 4 0 96 4 0

   

Achievement of Client's Charter FDPM  

For June 2023

NOCLIENT'S CHARTERNO. OF ACTIVITIES THAT ACHIEVED THE TARGET


PERCENT (%) PERFORMANCE
BY TARGET

1 All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. Within 1 week More than 1 week but less than 2 weeks More than 2 weeks Within 1 week More than 1 week but less than 2 weeks More than 2 weeks
51 2 0 96 4 0
2 Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies. Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
35 0 0 100 0 0
3 All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0 0 0 0
4 All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications. Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0 0 0 0
5 All applications to attend courses at the Forest Training Institute (FORTRAIN) and Terengganu Forestry Training Center shall be notified within one (1) month after the dates of interviews. Within 1 month

More than 1 month but less than 2 months

More than 2 months Within 1 month

More than 1 month but less than 2 months

More than 2 months
0 0 0 0 0 0
6 All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated. Before the stipulated date On the stipulated Date Over the stipulated date Before the stipulated date On the stipulated Date Over the stipulated date
12 2 0 86 14 0
7 Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued. Within 4 months More than 4 week but less than 5 months More than 5 months Within 4 months More than 4 week but less than 5 months More than 5 months
0 0 0 0 0 0
8 Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled. Within 1 month More than 1 month but less than 2 months More than 2 months Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0 0 0 0
9 Performance bonds shall be released within one (1) month after the expiry date of such bonds. Within 1 month More than 1 month but less than 2 months More than 2 months Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0 0 0 0
10 All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received. Within 3 days More than 3 days but less than 7 days More than 7 days Within 3 days More than 3 days but less than 7 days More than 7 days
12 0 0 100 0 0
  Overall
110 4 0 96 4 0

   

Achievement of Client's Charter FDPM  

For July 2023

NOCLIENT'S CHARTERNO. OF ACTIVITIES THAT ACHIEVED THE TARGET


PERCENT (%) PERFORMANCE
BY TARGET

1 All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. Within 1 week More than 1 week but less than 2 weeks More than 2 weeks Within 1 week More than 1 week but less than 2 weeks More than 2 weeks
51 2 0 96 4 0
2 Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies. Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
35 0 0 100 0 0
3 All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0 0 0 0
4 All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications. Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0 0 0 0
5 All applications to attend courses at the Forest Training Institute (FORTRAIN) and Terengganu Forestry Training Center shall be notified within one (1) month after the dates of interviews. Within 1 month

More than 1 month but less than 2 months

More than 2 months Within 1 month

More than 1 month but less than 2 months

More than 2 months
0 0 0 0 0 0
6 All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated. Before the stipulated date On the stipulated Date Over the stipulated date Before the stipulated date On the stipulated Date Over the stipulated date
12 2 0 86 14 0
7 Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued. Within 4 months More than 4 week but less than 5 months More than 5 months Within 4 months More than 4 week but less than 5 months More than 5 months
0 0 0 0 0 0
8 Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled. Within 1 month More than 1 month but less than 2 months More than 2 months Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0 0 0 0
9 Performance bonds shall be released within one (1) month after the expiry date of such bonds. Within 1 month More than 1 month but less than 2 months More than 2 months Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0 0 0 0
10 All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received. Within 3 days More than 3 days but less than 7 days More than 7 days Within 3 days More than 3 days but less than 7 days More than 7 days
12 0 0 100 0 0
  Overall
110 4 0 96 4 0

   

Achievement of Client's Charter FDPM  

For August 2023

NOCLIENT'S CHARTERNO. OF ACTIVITIES THAT ACHIEVED THE TARGET


PERCENT (%) PERFORMANCE
BY TARGET

1 All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. Within 1 week More than 1 week but less than 2 weeks More than 2 weeks Within 1 week More than 1 week but less than 2 weeks More than 2 weeks
51 2 0 96 4 0
2 Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies. Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
35 0 0 100 0 0
3 All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0 0 0 0
4 All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications. Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0 0 0 0
5 All applications to attend courses at the Forest Training Institute (FORTRAIN) and Terengganu Forestry Training Center shall be notified within one (1) month after the dates of interviews. Within 1 month

More than 1 month but less than 2 months

More than 2 months Within 1 month

More than 1 month but less than 2 months

More than 2 months
0 0 0 0 0 0
6 All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated. Before the stipulated date On the stipulated Date Over the stipulated date Before the stipulated date On the stipulated Date Over the stipulated date
12 2 0 86 14 0
7 Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued. Within 4 months More than 4 week but less than 5 months More than 5 months Within 4 months More than 4 week but less than 5 months More than 5 months
0 0 0 0 0 0
8 Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled. Within 1 month More than 1 month but less than 2 months More than 2 months Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0 0 0 0
9 Performance bonds shall be released within one (1) month after the expiry date of such bonds. Within 1 month More than 1 month but less than 2 months More than 2 months Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0 0 0 0
10 All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received. Within 3 days More than 3 days but less than 7 days More than 7 days Within 3 days More than 3 days but less than 7 days More than 7 days
12 0 0 100 0 0
  Overall
110 4 0 96 4 0

   

Achievement of Client's Charter FDPM  

For September 2023

NOCLIENT'S CHARTERNO. OF ACTIVITIES THAT ACHIEVED THE TARGET


PERCENT (%) PERFORMANCE
BY TARGET

1 All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. Within 1 week More than 1 week but less than 2 weeks More than 2 weeks Within 1 week More than 1 week but less than 2 weeks More than 2 weeks
51 2 0 96 4 0
2 Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies. Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
35 0 0 100 0 0
3 All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0 0 0 0
4 All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications. Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0 0 0 0
5 All applications to attend courses at the Forest Training Institute (FORTRAIN) and Terengganu Forestry Training Center shall be notified within one (1) month after the dates of interviews. Within 1 month

More than 1 month but less than 2 months

More than 2 months Within 1 month

More than 1 month but less than 2 months

More than 2 months
0 0 0 0 0 0
6 All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated. Before the stipulated date On the stipulated Date Over the stipulated date Before the stipulated date On the stipulated Date Over the stipulated date
12 2 0 86 14 0
7 Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued. Within 4 months More than 4 week but less than 5 months More than 5 months Within 4 months More than 4 week but less than 5 months More than 5 months
0 0 0 0 0 0
8 Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled. Within 1 month More than 1 month but less than 2 months More than 2 months Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0 0 0 0
9 Performance bonds shall be released within one (1) month after the expiry date of such bonds. Within 1 month More than 1 month but less than 2 months More than 2 months Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0 0 0 0
10 All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received. Within 3 days More than 3 days but less than 7 days More than 7 days Within 3 days More than 3 days but less than 7 days More than 7 days
12 0 0 100 0 0
  Overall
110 4 0 96 4 0

   

Achievement of Client's Charter FDPM  

For October 2023

NOCLIENT'S CHARTERNO. OF ACTIVITIES THAT ACHIEVED THE TARGET


PERCENT (%) PERFORMANCE
BY TARGET

1 All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. Within 1 week More than 1 week but less than 2 weeks More than 2 weeks Within 1 week More than 1 week but less than 2 weeks More than 2 weeks
51 2 0 96 4 0
2 Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies. Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
35 0 0 100 0 0
3 All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0 0 0 0
4 All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications. Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0 0 0 0
5 All applications to attend courses at the Forest Training Institute (FORTRAIN) and Terengganu Forestry Training Center shall be notified within one (1) month after the dates of interviews. Within 1 month

More than 1 month but less than 2 months

More than 2 months Within 1 month

More than 1 month but less than 2 months

More than 2 months
0 0 0 0 0 0
6 All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated. Before the stipulated date On the stipulated Date Over the stipulated date Before the stipulated date On the stipulated Date Over the stipulated date
12 2 0 86 14 0
7 Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued. Within 4 months More than 4 week but less than 5 months More than 5 months Within 4 months More than 4 week but less than 5 months More than 5 months
0 0 0 0 0 0
8 Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled. Within 1 month More than 1 month but less than 2 months More than 2 months Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0 0 0 0
9 Performance bonds shall be released within one (1) month after the expiry date of such bonds. Within 1 month More than 1 month but less than 2 months More than 2 months Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0 0 0 0
10 All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received. Within 3 days More than 3 days but less than 7 days More than 7 days Within 3 days More than 3 days but less than 7 days More than 7 days
12 0 0 100 0 0
  Overall
110 4 0 96 4 0

   

Achievement of Client's Charter FDPM  

For November 2023

NOCLIENT'S CHARTERNO. OF ACTIVITIES THAT ACHIEVED THE TARGET


PERCENT (%) PERFORMANCE
BY TARGET

1 All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. Within 1 week More than 1 week but less than 2 weeks More than 2 weeks Within 1 week More than 1 week but less than 2 weeks More than 2 weeks
51 2 0 96 4 0
2 Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies. Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
35 0 0 100 0 0
3 All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0 0 0 0
4 All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications. Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0 0 0 0
5 All applications to attend courses at the Forest Training Institute (FORTRAIN) and Terengganu Forestry Training Center shall be notified within one (1) month after the dates of interviews. Within 1 month

More than 1 month but less than 2 months

More than 2 months Within 1 month

More than 1 month but less than 2 months

More than 2 months
0 0 0 0 0 0
6 All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated. Before the stipulated date On the stipulated Date Over the stipulated date Before the stipulated date On the stipulated Date Over the stipulated date
12 2 0 86 14 0
7 Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued. Within 4 months More than 4 week but less than 5 months More than 5 months Within 4 months More than 4 week but less than 5 months More than 5 months
0 0 0 0 0 0
8 Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled. Within 1 month More than 1 month but less than 2 months More than 2 months Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0 0 0 0
9 Performance bonds shall be released within one (1) month after the expiry date of such bonds. Within 1 month More than 1 month but less than 2 months More than 2 months Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0 0 0 0
10 All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received. Within 3 days More than 3 days but less than 7 days More than 7 days Within 3 days More than 3 days but less than 7 days More than 7 days
12 0 0 100 0 0
  Overall
110 4 0 96 4 0

   

Achievement of Client's Charter FDPM  

For December 2023

NOCLIENT'S CHARTERNO. OF ACTIVITIES THAT ACHIEVED THE TARGET


PERCENT (%) PERFORMANCE
BY TARGET

1 All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. Within 1 week More than 1 week but less than 2 weeks More than 2 weeks Within 1 week More than 1 week but less than 2 weeks More than 2 weeks
51 2 0 96 4 0
2 Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies. Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
35 0 0 100 0 0
3 All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0 0 0 0
4 All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications. Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0 0 0 0
5 All applications to attend courses at the Forest Training Institute (FORTRAIN) and Terengganu Forestry Training Center shall be notified within one (1) month after the dates of interviews. Within 1 month

More than 1 month but less than 2 months

More than 2 months Within 1 month

More than 1 month but less than 2 months

More than 2 months
0 0 0 0 0 0
6 All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated. Before the stipulated date On the stipulated Date Over the stipulated date Before the stipulated date On the stipulated Date Over the stipulated date
12 2 0 86 14 0
7 Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued. Within 4 months More than 4 week but less than 5 months More than 5 months Within 4 months More than 4 week but less than 5 months More than 5 months
0 0 0 0 0 0
8 Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled. Within 1 month More than 1 month but less than 2 months More than 2 months Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0 0 0 0
9 Performance bonds shall be released within one (1) month after the expiry date of such bonds. Within 1 month More than 1 month but less than 2 months More than 2 months Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0 0 0 0
10 All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received. Within 3 days More than 3 days but less than 7 days More than 7 days Within 3 days More than 3 days but less than 7 days More than 7 days
12 0 0 100 0 0
  Overall
110 4 0 96 4 0

   

Achievement of Client's Charter FDPM  

For January 2022

NOCLIENT'S CHARTERNO. OF ACTIVITIES THAT ACHIEVED THE TARGET


PERCENT (%) PERFORMANCE
BY TARGET

1 All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. Within 1 week More than 1 week but less than 2 weeks More than 2 weeks Within 1 week More than 1 week but less than 2 weeks More than 2 weeks
51 2 0 96 4 0
2 Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies. Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
35 0 0 100 0 0
3 All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0 0 0 0
4 All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications. Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0 0 0 0
5 All applications to attend courses at the Forestry School in Kepong and the Logging Training Centre in Terengganu shall be notified within one (1) month after the dates of interviews. Within 1 month

More than 1 month but less than 2 months

More than 2 months Within 1 month

More than 1 month but less than 2 months

More than 2 months
0 0 0 0 0 0
6 All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated. Before the stipulated date On the stipulated Date Over the stipulated date Before the stipulated date On the stipulated Date Over the stipulated date
12 2 0 86 14 0
7 Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued. Within 4 months More than 4 week but less than 5 months More than 5 months Within 4 months More than 4 week but less than 5 months More than 5 months
0 0 0 0 0 0
8 Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled. Within 1 month More than 1 month but less than 2 months More than 2 months Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0 0 0 0
9 Performance bonds shall be released within one (1) month after the expiry date of such bonds. Within 1 month More than 1 month but less than 2 months More than 2 months Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0 0 0 0
10 All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received. Within 3 days More than 3 days but less than 7 days More than 7 days Within 3 days More than 3 days but less than 7 days More than 7 days
12 0 0 100 0 0
  Overall
110 4 0 96 4 0

   

Achievement of Client's Charter FDPM  

For February 2022

NOCLIENT'S CHARTERNO. OF ACTIVITIES THAT ACHIEVED THE TARGET


PERCENT (%) PERFORMANCE
BY TARGET

1 All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. Within 1 week More than 1 week but less than 2 weeks More than 2 weeks Within 1 week More than 1 week but less than 2 weeks More than 2 weeks
51 2 0 96 4 0
2 Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies. Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
35 0 0 100 0 0
3 All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0 0 0 0
4 All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications. Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0 0 0 0
5 All applications to attend courses at the Forestry School in Kepong and the Logging Training Centre in Terengganu shall be notified within one (1) month after the dates of interviews. Within 1 month

More than 1 month but less than 2 months

More than 2 months Within 1 month

More than 1 month but less than 2 months

More than 2 months
0 0 0 0 0 0
6 All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated. Before the stipulated date On the stipulated Date Over the stipulated date Before the stipulated date On the stipulated Date Over the stipulated date
12 2 0 86 14 0
7 Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued. Within 4 months More than 4 week but less than 5 months More than 5 months Within 4 months More than 4 week but less than 5 months More than 5 months
0 0 0 0 0 0
8 Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled. Within 1 month More than 1 month but less than 2 months More than 2 months Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0 0 0 0
9 Performance bonds shall be released within one (1) month after the expiry date of such bonds. Within 1 month More than 1 month but less than 2 months More than 2 months Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0 0 0 0
10 All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received. Within 3 days More than 3 days but less than 7 days More than 7 days Within 3 days More than 3 days but less than 7 days More than 7 days
12 0 0 100 0 0
  Overall
110 4 0 96 4 0

   

Achievement of Client's Charter FDPM  

For March 2022

NOCLIENT'S CHARTERNO. OF ACTIVITIES THAT ACHIEVED THE TARGET


PERCENT (%) PERFORMANCE
BY TARGET

1 All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. Within 1 week More than 1 week but less than 2 weeks More than 2 weeks Within 1 week More than 1 week but less than 2 weeks More than 2 weeks
51 2 0 96 4 0
2 Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies. Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
35 0 0 100 0 0
3 All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0 0 0 0
4 All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications. Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0 0 0 0
5 All applications to attend courses at the Forestry School in Kepong and the Logging Training Centre in Terengganu shall be notified within one (1) month after the dates of interviews. Within 1 month

More than 1 month but less than 2 months

More than 2 months Within 1 month

More than 1 month but less than 2 months

More than 2 months
0 0 0 0 0 0
6 All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated. Before the stipulated date On the stipulated Date Over the stipulated date Before the stipulated date On the stipulated Date Over the stipulated date
12 2 0 86 14 0
7 Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued. Within 4 months More than 4 week but less than 5 months More than 5 months Within 4 months More than 4 week but less than 5 months More than 5 months
0 0 0 0 0 0
8 Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled. Within 1 month More than 1 month but less than 2 months More than 2 months Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0 0 0 0
9 Performance bonds shall be released within one (1) month after the expiry date of such bonds. Within 1 month More than 1 month but less than 2 months More than 2 months Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0 0 0 0
10 All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received. Within 3 days More than 3 days but less than 7 days More than 7 days Within 3 days More than 3 days but less than 7 days More than 7 days
12 0 0 100 0 0
  Overall
110 4 0 96 4 0

   

Achievement of Client's Charter FDPM  

For April 2022

NOCLIENT'S CHARTERNO. OF ACTIVITIES THAT ACHIEVED THE TARGET


PERCENT (%) PERFORMANCE
BY TARGET

1 All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. Within 1 week More than 1 week but less than 2 weeks More than 2 weeks Within 1 week More than 1 week but less than 2 weeks More than 2 weeks
51 2 0 96 4 0
2 Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies. Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
35 0 0 100 0 0
3 All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0 0 0 0
4 All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications. Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0 0 0 0
5 All applications to attend courses at the Forestry School in Kepong and the Logging Training Centre in Terengganu shall be notified within one (1) month after the dates of interviews. Within 1 month

More than 1 month but less than 2 months

More than 2 months Within 1 month

More than 1 month but less than 2 months

More than 2 months
0 0 0 0 0 0
6 All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated. Before the stipulated date On the stipulated Date Over the stipulated date Before the stipulated date On the stipulated Date Over the stipulated date
12 2 0 86 14 0
7 Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued. Within 4 months More than 4 week but less than 5 months More than 5 months Within 4 months More than 4 week but less than 5 months More than 5 months
0 0 0 0 0 0
8 Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled. Within 1 month More than 1 month but less than 2 months More than 2 months Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0 0 0 0
9 Performance bonds shall be released within one (1) month after the expiry date of such bonds. Within 1 month More than 1 month but less than 2 months More than 2 months Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0 0 0 0
10 All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received. Within 3 days More than 3 days but less than 7 days More than 7 days Within 3 days More than 3 days but less than 7 days More than 7 days
12 0 0 100 0 0
  Overall
110 4 0 96 4 0

   

Achievement of Client's Charter FDPM  

For May 2022

NOCLIENT'S CHARTERNO. OF ACTIVITIES THAT ACHIEVED THE TARGET


PERCENT (%) PERFORMANCE
BY TARGET

1 All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. Within 1 week More than 1 week but less than 2 weeks More than 2 weeks Within 1 week More than 1 week but less than 2 weeks More than 2 weeks
51 2 0 96 4 0
2 Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies. Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
35 0 0 100 0 0
3 All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0 0 0 0
4 All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications. Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0 0 0 0
5 All applications to attend courses at the Forestry School in Kepong and the Logging Training Centre in Terengganu shall be notified within one (1) month after the dates of interviews. Within 1 month

More than 1 month but less than 2 months

More than 2 months Within 1 month

More than 1 month but less than 2 months

More than 2 months
0 0 0 0 0 0
6 All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated. Before the stipulated date On the stipulated Date Over the stipulated date Before the stipulated date On the stipulated Date Over the stipulated date
12 2 0 86 14 0
7 Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued. Within 4 months More than 4 week but less than 5 months More than 5 months Within 4 months More than 4 week but less than 5 months More than 5 months
0 0 0 0 0 0
8 Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled. Within 1 month More than 1 month but less than 2 months More than 2 months Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0 0 0 0
9 Performance bonds shall be released within one (1) month after the expiry date of such bonds. Within 1 month More than 1 month but less than 2 months More than 2 months Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0 0 0 0
10 All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received. Within 3 days More than 3 days but less than 7 days More than 7 days Within 3 days More than 3 days but less than 7 days More than 7 days
12 0 0 100 0 0
  Overall
110 4 0 96 4 0

   

Achievement of Client's Charter FDPM  

For June 2022

NOCLIENT'S CHARTERNO. OF ACTIVITIES THAT ACHIEVED THE TARGET


PERCENT (%) PERFORMANCE
BY TARGET

1 All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. Within 1 week More than 1 week but less than 2 weeks More than 2 weeks Within 1 week More than 1 week but less than 2 weeks More than 2 weeks
51 2 0 96 4 0
2 Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies. Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
35 0 0 100 0 0
3 All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0 0 0 0
4 All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications. Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0 0 0 0
5 All applications to attend courses at the Forestry School in Kepong and the Logging Training Centre in Terengganu shall be notified within one (1) month after the dates of interviews. Within 1 month

More than 1 month but less than 2 months

More than 2 months Within 1 month

More than 1 month but less than 2 months

More than 2 months
0 0 0 0 0 0
6 All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated. Before the stipulated date On the stipulated Date Over the stipulated date Before the stipulated date On the stipulated Date Over the stipulated date
12 2 0 86 14 0
7 Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued. Within 4 months More than 4 week but less than 5 months More than 5 months Within 4 months More than 4 week but less than 5 months More than 5 months
0 0 0 0 0 0
8 Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled. Within 1 month More than 1 month but less than 2 months More than 2 months Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0 0 0 0
9 Performance bonds shall be released within one (1) month after the expiry date of such bonds. Within 1 month More than 1 month but less than 2 months More than 2 months Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0 0 0 0
10 All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received. Within 3 days More than 3 days but less than 7 days More than 7 days Within 3 days More than 3 days but less than 7 days More than 7 days
12 0 0 100 0 0
  Overall
110 4 0 96 4 0

   

Achievement of Client's Charter FDPM  

For July 2022

NOCLIENT'S CHARTERNO. OF ACTIVITIES THAT ACHIEVED THE TARGET


PERCENT (%) PERFORMANCE
BY TARGET

1 All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. Within 1 week More than 1 week but less than 2 weeks More than 2 weeks Within 1 week More than 1 week but less than 2 weeks More than 2 weeks
51 2 0 96 4 0
2 Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies. Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
35 0 0 100 0 0
3 All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0 0 0 0
4 All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications. Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0 0 0 0
5 All applications to attend courses at the Forestry School in Kepong and the Logging Training Centre in Terengganu shall be notified within one (1) month after the dates of interviews. Within 1 month

More than 1 month but less than 2 months

More than 2 months Within 1 month

More than 1 month but less than 2 months

More than 2 months
0 0 0 0 0 0
6 All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated. Before the stipulated date On the stipulated Date Over the stipulated date Before the stipulated date On the stipulated Date Over the stipulated date
12 2 0 86 14 0
7 Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued. Within 4 months More than 4 week but less than 5 months More than 5 months Within 4 months More than 4 week but less than 5 months More than 5 months
0 0 0 0 0 0
8 Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled. Within 1 month More than 1 month but less than 2 months More than 2 months Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0 0 0 0
9 Performance bonds shall be released within one (1) month after the expiry date of such bonds. Within 1 month More than 1 month but less than 2 months More than 2 months Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0 0 0 0
10 All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received. Within 3 days More than 3 days but less than 7 days More than 7 days Within 3 days More than 3 days but less than 7 days More than 7 days
12 0 0 100 0 0
  Overall
110 4 0 96 4 0

   

Achievement of Client's Charter FDPM  

For August 2022

NOCLIENT'S CHARTERNO. OF ACTIVITIES THAT ACHIEVED THE TARGET


PERCENT (%) PERFORMANCE
BY TARGET

1 All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. Within 1 week More than 1 week but less than 2 weeks More than 2 weeks Within 1 week More than 1 week but less than 2 weeks More than 2 weeks
51 2 0 96 4 0
2 Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies. Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
35 0 0 100 0 0
3 All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0 0 0 0
4 All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications. Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0 0 0 0
5 All applications to attend courses at the Forestry School in Kepong and the Logging Training Centre in Terengganu shall be notified within one (1) month after the dates of interviews. Within 1 month

More than 1 month but less than 2 months

More than 2 months Within 1 month

More than 1 month but less than 2 months

More than 2 months
0 0 0 0 0 0
6 All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated. Before the stipulated date On the stipulated Date Over the stipulated date Before the stipulated date On the stipulated Date Over the stipulated date
12 2 0 86 14 0
7 Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued. Within 4 months More than 4 week but less than 5 months More than 5 months Within 4 months More than 4 week but less than 5 months More than 5 months
0 0 0 0 0 0
8 Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled. Within 1 month More than 1 month but less than 2 months More than 2 months Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0 0 0 0
9 Performance bonds shall be released within one (1) month after the expiry date of such bonds. Within 1 month More than 1 month but less than 2 months More than 2 months Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0 0 0 0
10 All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received. Within 3 days More than 3 days but less than 7 days More than 7 days Within 3 days More than 3 days but less than 7 days More than 7 days
12 0 0 100 0 0
  Overall
110 4 0 96 4 0

   

Achievement of Client's Charter FDPM  

For September 2022

NOCLIENT'S CHARTERNO. OF ACTIVITIES THAT ACHIEVED THE TARGET


PERCENT (%) PERFORMANCE
BY TARGET

1 All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. Within 1 week More than 1 week but less than 2 weeks More than 2 weeks Within 1 week More than 1 week but less than 2 weeks More than 2 weeks
51 2 0 96 4 0
2 Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies. Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
35 0 0 100 0 0
3 All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0 0 0 0
4 All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications. Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0 0 0 0
5 All applications to attend courses at the Forestry School in Kepong and the Logging Training Centre in Terengganu shall be notified within one (1) month after the dates of interviews. Within 1 month

More than 1 month but less than 2 months

More than 2 months Within 1 month

More than 1 month but less than 2 months

More than 2 months
0 0 0 0 0 0
6 All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated. Before the stipulated date On the stipulated Date Over the stipulated date Before the stipulated date On the stipulated Date Over the stipulated date
12 2 0 86 14 0
7 Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued. Within 4 months More than 4 week but less than 5 months More than 5 months Within 4 months More than 4 week but less than 5 months More than 5 months
0 0 0 0 0 0
8 Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled. Within 1 month More than 1 month but less than 2 months More than 2 months Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0 0 0 0
9 Performance bonds shall be released within one (1) month after the expiry date of such bonds. Within 1 month More than 1 month but less than 2 months More than 2 months Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0 0 0 0
10 All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received. Within 3 days More than 3 days but less than 7 days More than 7 days Within 3 days More than 3 days but less than 7 days More than 7 days
12 0 0 100 0 0
  Overall
110 4 0 96 4 0

   

Achievement of Client's Charter FDPM  

For October 2022

NOCLIENT'S CHARTERNO. OF ACTIVITIES THAT ACHIEVED THE TARGET


PERCENT (%) PERFORMANCE
BY TARGET

1 All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. Within 1 week More than 1 week but less than 2 weeks More than 2 weeks Within 1 week More than 1 week but less than 2 weeks More than 2 weeks
51 2 0 96 4 0
2 Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies. Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
35 0 0 100 0 0
3 All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0 0 0 0
4 All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications. Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0 0 0 0
5 All applications to attend courses at the Forestry School in Kepong and the Logging Training Centre in Terengganu shall be notified within one (1) month after the dates of interviews. Within 1 month

More than 1 month but less than 2 months

More than 2 months Within 1 month

More than 1 month but less than 2 months

More than 2 months
0 0 0 0 0 0
6 All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated. Before the stipulated date On the stipulated Date Over the stipulated date Before the stipulated date On the stipulated Date Over the stipulated date
12 2 0 86 14 0
7 Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued. Within 4 months More than 4 week but less than 5 months More than 5 months Within 4 months More than 4 week but less than 5 months More than 5 months
0 0 0 0 0 0
8 Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled. Within 1 month More than 1 month but less than 2 months More than 2 months Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0 0 0 0
9 Performance bonds shall be released within one (1) month after the expiry date of such bonds. Within 1 month More than 1 month but less than 2 months More than 2 months Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0 0 0 0
10 All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received. Within 3 days More than 3 days but less than 7 days More than 7 days Within 3 days More than 3 days but less than 7 days More than 7 days
12 0 0 100 0 0
  Overall
110 4 0 96 4 0

   

Achievement of Client's Charter FDPM  

For November 2022

NOCLIENT'S CHARTERNO. OF ACTIVITIES THAT ACHIEVED THE TARGET


PERCENT (%) PERFORMANCE
BY TARGET

1 All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. Within 1 week More than 1 week but less than 2 weeks More than 2 weeks Within 1 week More than 1 week but less than 2 weeks More than 2 weeks
51 2 0 96 4 0
2 Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies. Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
35 0 0 100 0 0
3 All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0 0 0 0
4 All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications. Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0 0 0 0
5 All applications to attend courses at the Forestry School in Kepong and the Logging Training Centre in Terengganu shall be notified within one (1) month after the dates of interviews. Within 1 month

More than 1 month but less than 2 months

More than 2 months Within 1 month

More than 1 month but less than 2 months

More than 2 months
0 0 0 0 0 0
6 All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated. Before the stipulated date On the stipulated Date Over the stipulated date Before the stipulated date On the stipulated Date Over the stipulated date
12 2 0 86 14 0
7 Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued. Within 4 months More than 4 week but less than 5 months More than 5 months Within 4 months More than 4 week but less than 5 months More than 5 months
0 0 0 0 0 0
8 Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled. Within 1 month More than 1 month but less than 2 months More than 2 months Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0 0 0 0
9 Performance bonds shall be released within one (1) month after the expiry date of such bonds. Within 1 month More than 1 month but less than 2 months More than 2 months Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0 0 0 0
10 All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received. Within 3 days More than 3 days but less than 7 days More than 7 days Within 3 days More than 3 days but less than 7 days More than 7 days
12 0 0 100 0 0
  Overall
110 4 0 96 4 0

   

Achievement of Client's Charter FDPM  

For December 2022

NOCLIENT'S CHARTERNO. OF ACTIVITIES THAT ACHIEVED THE TARGET


PERCENT (%) PERFORMANCE
BY TARGET

1 All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. Within 1 week More than 1 week but less than 2 weeks More than 2 weeks Within 1 week More than 1 week but less than 2 weeks More than 2 weeks
51 2 0 96 4 0
2 Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies. Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
35 0 0 100 0 0
3 All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0 0 0 0
4 All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications. Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0 0 0 0
5 All applications to attend courses at the Forestry School in Kepong and the Logging Training Centre in Terengganu shall be notified within one (1) month after the dates of interviews. Within 1 month

More than 1 month but less than 2 months

More than 2 months Within 1 month

More than 1 month but less than 2 months

More than 2 months
0 0 0 0 0 0
6 All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated. Before the stipulated date On the stipulated Date Over the stipulated date Before the stipulated date On the stipulated Date Over the stipulated date
12 2 0 86 14 0
7 Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued. Within 4 months More than 4 week but less than 5 months More than 5 months Within 4 months More than 4 week but less than 5 months More than 5 months
0 0 0 0 0 0
8 Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled. Within 1 month More than 1 month but less than 2 months More than 2 months Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0 0 0 0
9 Performance bonds shall be released within one (1) month after the expiry date of such bonds. Within 1 month More than 1 month but less than 2 months More than 2 months Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0 0 0 0
10 All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received. Within 3 days More than 3 days but less than 7 days More than 7 days Within 3 days More than 3 days but less than 7 days More than 7 days
12 0 0 100 0 0
  Overall
110 4 0 96 4 0

   

Achievement of Client's Charter FDPM  

For January 2021

NOCLIENT'S CHARTERNO. OF ACTIVITIES THAT ACHIEVED THE TARGET


PERCENT (%) PERFORMANCE
BY TARGET

1 All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. Within 1 week More than 1 week but less than 2 weeks More than 2 weeks Within 1 week More than 1 week but less than 2 weeks More than 2 weeks
51 2 0 96 4 0
2 Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies. Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
35 0 0 100 0 0
3 All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0 0 0 0
4 All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications. Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0 0 0 0
5 All applications to attend courses at the Forestry School in Kepong and the Logging Training Centre in Terengganu shall be notified within one (1) month after the dates of interviews. Within 1 month

More than 1 month but less than 2 months

More than 2 months Within 1 month

More than 1 month but less than 2 months

More than 2 months
0 0 0 0 0 0
6 All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated. Before the stipulated date On the stipulated Date Over the stipulated date Before the stipulated date On the stipulated Date Over the stipulated date
12 2 0 86 14 0
7 Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued. Within 4 months More than 4 week but less than 5 months More than 5 months Within 4 months More than 4 week but less than 5 months More than 5 months
0 0 0 0 0 0
8 Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled. Within 1 month More than 1 month but less than 2 months More than 2 months Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0 0 0 0
9 Performance bonds shall be released within one (1) month after the expiry date of such bonds. Within 1 month More than 1 month but less than 2 months More than 2 months Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0 0 0 0
10 All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received. Within 3 days More than 3 days but less than 7 days More than 7 days Within 3 days More than 3 days but less than 7 days More than 7 days
12 0 0 100 0 0
  Overall
110 4 0 96 4 0

   

Achievement of Client's Charter FDPM  

For February 2021

NOCLIENT'S CHARTERNO. OF ACTIVITIES THAT ACHIEVED THE TARGET


PERCENT (%) PERFORMANCE
BY TARGET

1 All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. Within 1 week More than 1 week but less than 2 weeks More than 2 weeks Within 1 week More than 1 week but less than 2 weeks More than 2 weeks
51 2 0 96 4 0
2 Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies. Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
35 0 0 100 0 0
3 All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0 0 0 0
4 All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications. Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0 0 0 0
5 All applications to attend courses at the Forestry School in Kepong and the Logging Training Centre in Terengganu shall be notified within one (1) month after the dates of interviews. Within 1 month

More than 1 month but less than 2 months

More than 2 months Within 1 month

More than 1 month but less than 2 months

More than 2 months
0 0 0 0 0 0
6 All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated. Before the stipulated date On the stipulated Date Over the stipulated date Before the stipulated date On the stipulated Date Over the stipulated date
12 2 0 86 14 0
7 Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued. Within 4 months More than 4 week but less than 5 months More than 5 months Within 4 months More than 4 week but less than 5 months More than 5 months
0 0 0 0 0 0
8 Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled. Within 1 month More than 1 month but less than 2 months More than 2 months Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0 0 0 0
9 Performance bonds shall be released within one (1) month after the expiry date of such bonds. Within 1 month More than 1 month but less than 2 months More than 2 months Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0 0 0 0
10 All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received. Within 3 days More than 3 days but less than 7 days More than 7 days Within 3 days More than 3 days but less than 7 days More than 7 days
12 0 0 100 0 0
  Overall
110 4 0 96 4 0

   

Achievement of Client's Charter FDPM  

For March 2021

NOCLIENT'S CHARTERNO. OF ACTIVITIES THAT ACHIEVED THE TARGET


PERCENT (%) PERFORMANCE
BY TARGET

1 All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. Within 1 week More than 1 week but less than 2 weeks More than 2 weeks Within 1 week More than 1 week but less than 2 weeks More than 2 weeks
51 2 0 96 4 0
2 Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies. Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
35 0 0 100 0 0
3 All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0 0 0 0
4 All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications. Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0 0 0 0
5 All applications to attend courses at the Forestry School in Kepong and the Logging Training Centre in Terengganu shall be notified within one (1) month after the dates of interviews. Within 1 month

More than 1 month but less than 2 months

More than 2 months Within 1 month

More than 1 month but less than 2 months

More than 2 months
0 0 0 0 0 0
6 All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated. Before the stipulated date On the stipulated Date Over the stipulated date Before the stipulated date On the stipulated Date Over the stipulated date
12 2 0 86 14 0
7 Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued. Within 4 months More than 4 week but less than 5 months More than 5 months Within 4 months More than 4 week but less than 5 months More than 5 months
0 0 0 0 0 0
8 Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled. Within 1 month More than 1 month but less than 2 months More than 2 months Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0 0 0 0
9 Performance bonds shall be released within one (1) month after the expiry date of such bonds. Within 1 month More than 1 month but less than 2 months More than 2 months Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0 0 0 0
10 All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received. Within 3 days More than 3 days but less than 7 days More than 7 days Within 3 days More than 3 days but less than 7 days More than 7 days
12 0 0 100 0 0
  Overall
110 4 0 96 4 0

   

Achievement of Client's Charter FDPM  

For April 2021

NOCLIENT'S CHARTERNO. OF ACTIVITIES THAT ACHIEVED THE TARGET


PERCENT (%) PERFORMANCE
BY TARGET

1 All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. Within 1 week More than 1 week but less than 2 weeks More than 2 weeks Within 1 week More than 1 week but less than 2 weeks More than 2 weeks
51 2 0 96 4 0
2 Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies. Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
35 0 0 100 0 0
3 All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0 0 0 0
4 All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications. Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0 0 0 0
5 All applications to attend courses at the Forestry School in Kepong and the Logging Training Centre in Terengganu shall be notified within one (1) month after the dates of interviews. Within 1 month

More than 1 month but less than 2 months

More than 2 months Within 1 month

More than 1 month but less than 2 months

More than 2 months
0 0 0 0 0 0
6 All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated. Before the stipulated date On the stipulated Date Over the stipulated date Before the stipulated date On the stipulated Date Over the stipulated date
12 2 0 86 14 0
7 Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued. Within 4 months More than 4 week but less than 5 months More than 5 months Within 4 months More than 4 week but less than 5 months More than 5 months
0 0 0 0 0 0
8 Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled. Within 1 month More than 1 month but less than 2 months More than 2 months Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0 0 0 0
9 Performance bonds shall be released within one (1) month after the expiry date of such bonds. Within 1 month More than 1 month but less than 2 months More than 2 months Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0 0 0 0
10 All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received. Within 3 days More than 3 days but less than 7 days More than 7 days Within 3 days More than 3 days but less than 7 days More than 7 days
12 0 0 100 0 0
  Overall
110 4 0 96 4 0

   

Achievement of Client's Charter FDPM  

For May 2021

NOCLIENT'S CHARTERNO. OF ACTIVITIES THAT ACHIEVED THE TARGET


PERCENT (%) PERFORMANCE
BY TARGET

1 All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. Within 1 week More than 1 week but less than 2 weeks More than 2 weeks Within 1 week More than 1 week but less than 2 weeks More than 2 weeks
51 2 0 96 4 0
2 Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies. Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
35 0 0 100 0 0
3 All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0 0 0 0
4 All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications. Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0 0 0 0
5 All applications to attend courses at the Forestry School in Kepong and the Logging Training Centre in Terengganu shall be notified within one (1) month after the dates of interviews. Within 1 month

More than 1 month but less than 2 months

More than 2 months Within 1 month

More than 1 month but less than 2 months

More than 2 months
0 0 0 0 0 0
6 All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated. Before the stipulated date On the stipulated Date Over the stipulated date Before the stipulated date On the stipulated Date Over the stipulated date
12 2 0 86 14 0
7 Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued. Within 4 months More than 4 week but less than 5 months More than 5 months Within 4 months More than 4 week but less than 5 months More than 5 months
0 0 0 0 0 0
8 Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled. Within 1 month More than 1 month but less than 2 months More than 2 months Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0 0 0 0
9 Performance bonds shall be released within one (1) month after the expiry date of such bonds. Within 1 month More than 1 month but less than 2 months More than 2 months Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0 0 0 0
10 All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received. Within 3 days More than 3 days but less than 7 days More than 7 days Within 3 days More than 3 days but less than 7 days More than 7 days
12 0 0 100 0 0
  Overall
110 4 0 96 4 0

   

Achievement of Client's Charter FDPM  

For June 2021

NOCLIENT'S CHARTERNO. OF ACTIVITIES THAT ACHIEVED THE TARGET


PERCENT (%) PERFORMANCE
BY TARGET

1 All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. Within 1 week More than 1 week but less than 2 weeks More than 2 weeks Within 1 week More than 1 week but less than 2 weeks More than 2 weeks
51 2 0 96 4 0
2 Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies. Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
35 0 0 100 0 0
3 All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0 0 0 0
4 All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications. Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0 0 0 0
5 All applications to attend courses at the Forestry School in Kepong and the Logging Training Centre in Terengganu shall be notified within one (1) month after the dates of interviews. Within 1 month

More than 1 month but less than 2 months

More than 2 months Within 1 month

More than 1 month but less than 2 months

More than 2 months
0 0 0 0 0 0
6 All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated. Before the stipulated date On the stipulated Date Over the stipulated date Before the stipulated date On the stipulated Date Over the stipulated date
12 2 0 86 14 0
7 Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued. Within 4 months More than 4 week but less than 5 months More than 5 months Within 4 months More than 4 week but less than 5 months More than 5 months
0 0 0 0 0 0
8 Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled. Within 1 month More than 1 month but less than 2 months More than 2 months Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0 0 0 0
9 Performance bonds shall be released within one (1) month after the expiry date of such bonds. Within 1 month More than 1 month but less than 2 months More than 2 months Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0 0 0 0
10 All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received. Within 3 days More than 3 days but less than 7 days More than 7 days Within 3 days More than 3 days but less than 7 days More than 7 days
12 0 0 100 0 0
  Overall
110 4 0 96 4 0

   

Achievement of Client's Charter FDPM  

For July 2021

NOCLIENT'S CHARTERNO. OF ACTIVITIES THAT ACHIEVED THE TARGET


PERCENT (%) PERFORMANCE
BY TARGET

1 All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. Within 1 week More than 1 week but less than 2 weeks More than 2 weeks Within 1 week More than 1 week but less than 2 weeks More than 2 weeks
51 2 0 96 4 0
2 Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies. Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
35 0 0 100 0 0
3 All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0 0 0 0
4 All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications. Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0 0 0 0
5 All applications to attend courses at the Forestry School in Kepong and the Logging Training Centre in Terengganu shall be notified within one (1) month after the dates of interviews. Within 1 month

More than 1 month but less than 2 months

More than 2 months Within 1 month

More than 1 month but less than 2 months

More than 2 months
0 0 0 0 0 0
6 All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated. Before the stipulated date On the stipulated Date Over the stipulated date Before the stipulated date On the stipulated Date Over the stipulated date
12 2 0 86 14 0
7 Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued. Within 4 months More than 4 week but less than 5 months More than 5 months Within 4 months More than 4 week but less than 5 months More than 5 months
0 0 0 0 0 0
8 Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled. Within 1 month More than 1 month but less than 2 months More than 2 months Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0 0 0 0
9 Performance bonds shall be released within one (1) month after the expiry date of such bonds. Within 1 month More than 1 month but less than 2 months More than 2 months Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0 0 0 0
10 All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received. Within 3 days More than 3 days but less than 7 days More than 7 days Within 3 days More than 3 days but less than 7 days More than 7 days
12 0 0 100 0 0
  Overall
110 4 0 96 4 0

   

Achievement of Client's Charter FDPM  

For August 2021

NOCLIENT'S CHARTERNO. OF ACTIVITIES THAT ACHIEVED THE TARGET


PERCENT (%) PERFORMANCE
BY TARGET

1 All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. Within 1 week More than 1 week but less than 2 weeks More than 2 weeks Within 1 week More than 1 week but less than 2 weeks More than 2 weeks
51 2 0 96 4 0
2 Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies. Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
35 0 0 100 0 0
3 All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0 0 0 0
4 All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications. Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0 0 0 0
5 All applications to attend courses at the Forestry School in Kepong and the Logging Training Centre in Terengganu shall be notified within one (1) month after the dates of interviews. Within 1 month

More than 1 month but less than 2 months

More than 2 months Within 1 month

More than 1 month but less than 2 months

More than 2 months
0 0 0 0 0 0
6 All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated. Before the stipulated date On the stipulated Date Over the stipulated date Before the stipulated date On the stipulated Date Over the stipulated date
12 2 0 86 14 0
7 Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued. Within 4 months More than 4 week but less than 5 months More than 5 months Within 4 months More than 4 week but less than 5 months More than 5 months
0 0 0 0 0 0
8 Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled. Within 1 month More than 1 month but less than 2 months More than 2 months Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0 0 0 0
9 Performance bonds shall be released within one (1) month after the expiry date of such bonds. Within 1 month More than 1 month but less than 2 months More than 2 months Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0 0 0 0
10 All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received. Within 3 days More than 3 days but less than 7 days More than 7 days Within 3 days More than 3 days but less than 7 days More than 7 days
12 0 0 100 0 0
  Overall
110 4 0 96 4 0

   

Achievement of Client's Charter FDPM  

For September 2021

NOCLIENT'S CHARTERNO. OF ACTIVITIES THAT ACHIEVED THE TARGET


PERCENT (%) PERFORMANCE
BY TARGET

1 All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. Within 1 week More than 1 week but less than 2 weeks More than 2 weeks Within 1 week More than 1 week but less than 2 weeks More than 2 weeks
51 2 0 96 4 0
2 Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies. Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
35 0 0 100 0 0
3 All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0 0 0 0
4 All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications. Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0 0 0 0
5 All applications to attend courses at the Forestry School in Kepong and the Logging Training Centre in Terengganu shall be notified within one (1) month after the dates of interviews. Within 1 month

More than 1 month but less than 2 months

More than 2 months Within 1 month

More than 1 month but less than 2 months

More than 2 months
0 0 0 0 0 0
6 All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated. Before the stipulated date On the stipulated Date Over the stipulated date Before the stipulated date On the stipulated Date Over the stipulated date
12 2 0 86 14 0
7 Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued. Within 4 months More than 4 week but less than 5 months More than 5 months Within 4 months More than 4 week but less than 5 months More than 5 months
0 0 0 0 0 0
8 Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled. Within 1 month More than 1 month but less than 2 months More than 2 months Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0 0 0 0
9 Performance bonds shall be released within one (1) month after the expiry date of such bonds. Within 1 month More than 1 month but less than 2 months More than 2 months Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0 0 0 0
10 All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received. Within 3 days More than 3 days but less than 7 days More than 7 days Within 3 days More than 3 days but less than 7 days More than 7 days
12 0 0 100 0 0
  Overall
110 4 0 96 4 0

   

Achievement of Client's Charter FDPM  

For October 2021

NOCLIENT'S CHARTERNO. OF ACTIVITIES THAT ACHIEVED THE TARGET


PERCENT (%) PERFORMANCE
BY TARGET

1 All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. Within 1 week More than 1 week but less than 2 weeks More than 2 weeks Within 1 week More than 1 week but less than 2 weeks More than 2 weeks
51 2 0 96 4 0
2 Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies. Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
35 0 0 100 0 0
3 All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0 0 0 0
4 All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications. Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0 0 0 0
5 All applications to attend courses at the Forestry School in Kepong and the Logging Training Centre in Terengganu shall be notified within one (1) month after the dates of interviews. Within 1 month

More than 1 month but less than 2 months

More than 2 months Within 1 month

More than 1 month but less than 2 months

More than 2 months
0 0 0 0 0 0
6 All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated. Before the stipulated date On the stipulated Date Over the stipulated date Before the stipulated date On the stipulated Date Over the stipulated date
12 2 0 86 14 0
7 Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued. Within 4 months More than 4 week but less than 5 months More than 5 months Within 4 months More than 4 week but less than 5 months More than 5 months
0 0 0 0 0 0
8 Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled. Within 1 month More than 1 month but less than 2 months More than 2 months Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0 0 0 0
9 Performance bonds shall be released within one (1) month after the expiry date of such bonds. Within 1 month More than 1 month but less than 2 months More than 2 months Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0 0 0 0
10 All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received. Within 3 days More than 3 days but less than 7 days More than 7 days Within 3 days More than 3 days but less than 7 days More than 7 days
12 0 0 100 0 0
  Overall
110 4 0 96 4 0

   

Achievement of Client's Charter FDPM  

For November 2021

NOCLIENT'S CHARTERNO. OF ACTIVITIES THAT ACHIEVED THE TARGET


PERCENT (%) PERFORMANCE
BY TARGET

1 All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. Within 1 week More than 1 week but less than 2 weeks More than 2 weeks Within 1 week More than 1 week but less than 2 weeks More than 2 weeks
51 2 0 96 4 0
2 Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies. Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
35 0 0 100 0 0
3 All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0 0 0 0
4 All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications. Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0 0 0 0
5 All applications to attend courses at the Forestry School in Kepong and the Logging Training Centre in Terengganu shall be notified within one (1) month after the dates of interviews. Within 1 month

More than 1 month but less than 2 months

More than 2 months Within 1 month

More than 1 month but less than 2 months

More than 2 months
0 0 0 0 0 0
6 All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated. Before the stipulated date On the stipulated Date Over the stipulated date Before the stipulated date On the stipulated Date Over the stipulated date
12 2 0 86 14 0
7 Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued. Within 4 months More than 4 week but less than 5 months More than 5 months Within 4 months More than 4 week but less than 5 months More than 5 months
0 0 0 0 0 0
8 Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled. Within 1 month More than 1 month but less than 2 months More than 2 months Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0 0 0 0
9 Performance bonds shall be released within one (1) month after the expiry date of such bonds. Within 1 month More than 1 month but less than 2 months More than 2 months Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0 0 0 0
10 All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received. Within 3 days More than 3 days but less than 7 days More than 7 days Within 3 days More than 3 days but less than 7 days More than 7 days
12 0 0 100 0 0
  Overall
110 4 0 96 4 0

   

Achievement of Client's Charter FDPM  

For December 2021

NOCLIENT'S CHARTERNO. OF ACTIVITIES THAT ACHIEVED THE TARGET


PERCENT (%) PERFORMANCE
BY TARGET

1 All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. Within 1 week More than 1 week but less than 2 weeks More than 2 weeks Within 1 week More than 1 week but less than 2 weeks More than 2 weeks
51 2 0 96 4 0
2 Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies. Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
35 0 0 100 0 0
3 All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0 0 0 0
4 All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications. Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0 0 0 0
5 All applications to attend courses at the Forestry School in Kepong and the Logging Training Centre in Terengganu shall be notified within one (1) month after the dates of interviews. Within 1 month

More than 1 month but less than 2 months

More than 2 months Within 1 month

More than 1 month but less than 2 months

More than 2 months
0 0 0 0 0 0
6 All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated. Before the stipulated date On the stipulated Date Over the stipulated date Before the stipulated date On the stipulated Date Over the stipulated date
12 2 0 86 14 0
7 Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued. Within 4 months More than 4 week but less than 5 months More than 5 months Within 4 months More than 4 week but less than 5 months More than 5 months
0 0 0 0 0 0
8 Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled. Within 1 month More than 1 month but less than 2 months More than 2 months Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0 0 0 0
9 Performance bonds shall be released within one (1) month after the expiry date of such bonds. Within 1 month More than 1 month but less than 2 months More than 2 months Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0 0 0 0
10 All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received. Within 3 days More than 3 days but less than 7 days More than 7 days Within 3 days More than 3 days but less than 7 days More than 7 days
12 0 0 100 0 0
  Overall
110 4 0 96 4 0

   

Achievement of Client's Charter FDPM  

For January 2020

NOCLIENT'S CHARTERNO. OF ACTIVITIES THAT ACHIEVED THE TARGET


PERCENT (%) PERFORMANCE
BY TARGET

1 All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. Within 1 week More than 1 week but less than 2 weeks More than 2 weeks Within 1 week More than 1 week but less than 2 weeks More than 2 weeks
30 2 4 97 3 0
2 Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies. Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
33 0 0 100 0 0
3 All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
1 0 0 100 0 0
4 All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications. Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0 0 0 0
5 All applications to attend courses at the Forestry School in Kepong and the Logging Training Centre in Terengganu shall be notified within one (1) month after the dates of interviews. Within 1 month

More than 1 month but less than 2 months

More than 2 months Within 1 month

More than 1 month but less than 2 months

More than 2 months
0 0 0 0 0 0
6 All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated. Before the stipulated date On the stipulated Date Over the stipulated date Before the stipulated date On the stipulated Date Over the stipulated date
0 5 0 0 100 0
7 Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued. Within 4 months More than 4 week but less than 5 months More than 5 months Within 4 months More than 4 week but less than 5 months More than 5 months
0 0 0 0 0 0
8 Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled. Within 1 month More than 1 month but less than 2 months More than 2 months Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0 0 0 0
9 Performance bonds shall be released within one (1) month after the expiry date of such bonds. Within 1 month More than 1 month but less than 2 months More than 2 months Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0 0 0 0
10 All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received. Within 3 days More than 3 days but less than 7 days More than 7 days Within 3 days More than 3 days but less than 7 days More than 7 days
6 1 0 0 0 0
  Overall
70 8 4 85 10 5

   

Achievement of Client's Charter FDPM  

For February 2020

NOCLIENT'S CHARTERNO. OF ACTIVITIES THAT ACHIEVED THE TARGET


PERCENT (%) PERFORMANCE
BY TARGET

1 All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. Within 1 week More than 1 week but less than 2 weeks More than 2 weeks Within 1 week More than 1 week but less than 2 weeks More than 2 weeks
0 0 0 0 0 0
2 Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies. Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
42 0 0 100 0 0
3 All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0 0 0 0
4 All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications. Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0 0 0 0
5 All applications to attend courses at the Forestry School in Kepong and the Logging Training Centre in Terengganu shall be notified within one (1) month after the dates of interviews. Within 1 month

More than 1 month but less than 2 months

More than 2 months Within 1 month

More than 1 month but less than 2 months

More than 2 months
0 0 0 0 0 0
6 All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated. Before the stipulated date On the stipulated Date Over the stipulated date Before the stipulated date On the stipulated Date Over the stipulated date
0 2 0 0 100 0
7 Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued. Within 4 months More than 4 week but less than 5 months More than 5 months Within 4 months More than 4 week but less than 5 months More than 5 months
0 0 0 0 0 0
8 Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled. Within 1 month More than 1 month but less than 2 months More than 2 months Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0 0 0 0
9 Performance bonds shall be released within one (1) month after the expiry date of such bonds. Within 1 month More than 1 month but less than 2 months More than 2 months Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0 0 0 0
10 All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received. Within 3 days More than 3 days but less than 7 days More than 7 days Within 3 days More than 3 days but less than 7 days More than 7 days
1 1 0 50 50 0
  Overall
43 3 0 93 7 0

   

Achievement of Client's Charter FDPM  

For March 2020

NOCLIENT'S CHARTERNO. OF ACTIVITIES THAT ACHIEVED THE TARGET


PERCENT (%) PERFORMANCE
BY TARGET

1 All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. Within 1 week More than 1 week but less than 2 weeks More than 2 weeks Within 1 week More than 1 week but less than 2 weeks More than 2 weeks
39 0 0 100 0 0
2 Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies. Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
39 0 0 100 0 0
3 All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
3 0 0 100 0 0
4 All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications. Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0 0 0 0
5 All applications to attend courses at the Forestry School in Kepong and the Logging Training Centre in Terengganu shall be notified within one (1) month after the dates of interviews. Within 1 month

More than 1 month but less than 2 months

More than 2 months Within 1 month

More than 1 month but less than 2 months

More than 2 months
0 22 0 0 100 0
6 All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated. Before the stipulated date On the stipulated Date Over the stipulated date Before the stipulated date On the stipulated Date Over the stipulated date
0 0 0 0 0 0
7 Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued. Within 4 months More than 4 week but less than 5 months More than 5 months Within 4 months More than 4 week but less than 5 months More than 5 months
0 0 0 0 0 0
8 Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled. Within 1 month More than 1 month but less than 2 months More than 2 months Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0 0 0 0
9 Performance bonds shall be released within one (1) month after the expiry date of such bonds. Within 1 month More than 1 month but less than 2 months More than 2 months Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0 0 0 0
10 All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received. Within 3 days More than 3 days but less than 7 days More than 7 days Within 3 days More than 3 days but less than 7 days More than 7 days
8 1 0 89 11 0
  Overall
89 23 0 79 21 0

   

Achievement of Client's Charter FDPM  

For April 2020

NOCLIENT'S CHARTERNO. OF ACTIVITIES THAT ACHIEVED THE TARGET


PERCENT (%) PERFORMANCE
BY TARGET

1 All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. Within 1 week More than 1 week but less than 2 weeks More than 2 weeks Within 1 week More than 1 week but less than 2 weeks More than 2 weeks
21 1 0 95 5 0
2 Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies. Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
22 0 0 100 0 0
3 All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
3 0 0 100 0 0
4 All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications. Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0 0 0 0
5 All applications to attend courses at the Forestry School in Kepong and the Logging Training Centre in Terengganu shall be notified within one (1) month after the dates of interviews. Within 1 month

More than 1 month but less than 2 months

More than 2 months Within 1 month

More than 1 month but less than 2 months

More than 2 months
0 0 0 0 0 0
6 All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated. Before the stipulated date On the stipulated Date Over the stipulated date Before the stipulated date On the stipulated Date Over the stipulated date
0 22 0 0 100 0
7 Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued. Within 4 months More than 4 week but less than 5 months More than 5 months Within 4 months More than 4 week but less than 5 months More than 5 months
0 0 0 0 0 0
8 Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled. Within 1 month More than 1 month but less than 2 months More than 2 months Within 1 month More than 1 month but less than 2 months More than 2 months
2 1 0 67 33 0
9 Performance bonds shall be released within one (1) month after the expiry date of such bonds. Within 1 month More than 1 month but less than 2 months More than 2 months Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0 0 0 0
10 All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received. Within 3 days More than 3 days but less than 7 days More than 7 days Within 3 days More than 3 days but less than 7 days More than 7 days
4 0 0 100 0 0
  Overall
52 24 0 68 32 0

   

Achievement of Client's Charter FDPM  

For May 2020

NOCLIENT'S CHARTERNO. OF ACTIVITIES THAT ACHIEVED THE TARGET


PERCENT (%) PERFORMANCE
BY TARGET

1 All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. Within 1 week More than 1 week but less than 2 weeks More than 2 weeks Within 1 week More than 1 week but less than 2 weeks More than 2 weeks
21 0 0 100 0 0
2 Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies. Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
25 0 0 100 0 0
3 All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0 0 0 0
4 All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications. Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0 0 0 0
5 All applications to attend courses at the Forestry School in Kepong and the Logging Training Centre in Terengganu shall be notified within one (1) month after the dates of interviews. Within 1 month

More than 1 month but less than 2 months

More than 2 months Within 1 month

More than 1 month but less than 2 months

More than 2 months
0 0 0 0 0 0
6 All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated. Before the stipulated date On the stipulated Date Over the stipulated date Before the stipulated date On the stipulated Date Over the stipulated date
0 6 0 0 100 0
7 Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued. Within 4 months More than 4 week but less than 5 months More than 5 months Within 4 months More than 4 week but less than 5 months More than 5 months
0 0 0 0 0 0
8 Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled. Within 1 month More than 1 month but less than 2 months More than 2 months Within 1 month More than 1 month but less than 2 months More than 2 months
1 0 0 100 0 0
9 Performance bonds shall be released within one (1) month after the expiry date of such bonds. Within 1 month More than 1 month but less than 2 months More than 2 months Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0 0 0 0
10 All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received. Within 3 days More than 3 days but less than 7 days More than 7 days Within 3 days More than 3 days but less than 7 days More than 7 days
6 0 0 100 0 0
  Overall
53 6 0 90 10 0

   

Achievement of Client's Charter FDPM  

For June 2020

NOCLIENT'S CHARTERNO. OF ACTIVITIES THAT ACHIEVED THE TARGET


PERCENT (%) PERFORMANCE
BY TARGET

1 All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. Within 1 week More than 1 week but less than 2 weeks More than 2 weeks Within 1 week More than 1 week but less than 2 weeks More than 2 weeks
55 1 0 98 2 0
2 Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies. Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
43 0 0 100 0 0
3 All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0 0 0 0
4 All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications. Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0 0 0 0
5 All applications to attend courses at the Forestry School in Kepong and the Logging Training Centre in Terengganu shall be notified within one (1) month after the dates of interviews. Within 1 month

More than 1 month but less than 2 months

More than 2 months Within 1 month

More than 1 month but less than 2 months

More than 2 months
0 0 0 0 0 0
6 All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated. Before the stipulated date On the stipulated Date Over the stipulated date Before the stipulated date On the stipulated Date Over the stipulated date
0 2 0 0 100 0
7 Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued. Within 4 months More than 4 week but less than 5 months More than 5 months Within 4 months More than 4 week but less than 5 months More than 5 months
0 0 0 0 0 0
8 Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled. Within 1 month More than 1 month but less than 2 months More than 2 months Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0 0 0 0
9 Performance bonds shall be released within one (1) month after the expiry date of such bonds. Within 1 month More than 1 month but less than 2 months More than 2 months Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0 0 0 0
10 All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received. Within 3 days More than 3 days but less than 7 days More than 7 days Within 3 days More than 3 days but less than 7 days More than 7 days
3 0 0 100 0 0
  Overall
101 3 0 97 3 0

   

Achievement of Client's Charter FDPM  

For July 2020

NOCLIENT'S CHARTERNO. OF ACTIVITIES THAT ACHIEVED THE TARGET


PERCENT (%) PERFORMANCE
BY TARGET

1 All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. Within 1 week More than 1 week but less than 2 weeks More than 2 weeks Within 1 week More than 1 week but less than 2 weeks More than 2 weeks
66 0 0 100 0 0
2 Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies. Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
42 0 0 100 0 0
3 All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
1 0 0 100 0 0
4 All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications. Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0 0 0 0
5 All applications to attend courses at the Forestry School in Kepong and the Logging Training Centre in Terengganu shall be notified within one (1) month after the dates of interviews. Within 1 month

More than 1 month but less than 2 months

More than 2 months Within 1 month

More than 1 month but less than 2 months

More than 2 months
0 0 0 0 0 0
6 All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated. Before the stipulated date On the stipulated Date Over the stipulated date Before the stipulated date On the stipulated Date Over the stipulated date
7 2 0 78 22 0
7 Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued. Within 4 months More than 4 week but less than 5 months More than 5 months Within 4 months More than 4 week but less than 5 months More than 5 months
0 0 0 0 0 0
8 Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled. Within 1 month More than 1 month but less than 2 months More than 2 months Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0 0 0 0
9 Performance bonds shall be released within one (1) month after the expiry date of such bonds. Within 1 month More than 1 month but less than 2 months More than 2 months Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0 0 0 0
10 All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received. Within 3 days More than 3 days but less than 7 days More than 7 days Within 3 days More than 3 days but less than 7 days More than 7 days
4 0 0 100 0 0
  Overall
120 2 0 98.4 1.6 0

   

Achievement of Client's Charter FDPM  

For August 2020

NOCLIENT'S CHARTERNO. OF ACTIVITIES THAT ACHIEVED THE TARGET


PERCENT (%) PERFORMANCE
BY TARGET

1 All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. Within 1 week More than 1 week but less than 2 weeks More than 2 weeks Within 1 week More than 1 week but less than 2 weeks More than 2 weeks
60 0 0 100 0 0
2 Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies. Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
43 0 0 100 0 0
3 All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
1 0 0 100 0 0
4 All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications. Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0 0 0 0
5 All applications to attend courses at the Forestry School in Kepong and the Logging Training Centre in Terengganu shall be notified within one (1) month after the dates of interviews. Within 1 month

More than 1 month but less than 2 months

More than 2 months Within 1 month

More than 1 month but less than 2 months

More than 2 months
0 0 0 0 0 0
6 All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated. Before the stipulated date On the stipulated Date Over the stipulated date Before the stipulated date On the stipulated Date Over the stipulated date
8 2 0 80 20 0
7 Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued. Within 4 months More than 4 week but less than 5 months More than 5 months Within 4 months More than 4 week but less than 5 months More than 5 months
0 0 0 0 0 0
8 Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled. Within 1 month More than 1 month but less than 2 months More than 2 months Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0 0 0 0
9 Performance bonds shall be released within one (1) month after the expiry date of such bonds. Within 1 month More than 1 month but less than 2 months More than 2 months Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0 0 0 0
10 All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received. Within 3 days More than 3 days but less than 7 days More than 7 days Within 3 days More than 3 days but less than 7 days More than 7 days
8 0 0 100 0 0
  Overall
120 2 0 98.4 1.6 0

   

Achievement of Client's Charter FDPM  

For September 2020

NOCLIENT'S CHARTERNO. OF ACTIVITIES THAT ACHIEVED THE TARGET


PERCENT (%) PERFORMANCE
BY TARGET

1 All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. Within 1 week More than 1 week but less than 2 weeks More than 2 weeks Within 1 week More than 1 week but less than 2 weeks More than 2 weeks
38 0 0 100 0 0
2 Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies. Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
41 0 0 100 0 0
3 All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0 0 0 0
4 All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications. Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0 0 0 0
5 All applications to attend courses at the Forestry School in Kepong and the Logging Training Centre in Terengganu shall be notified within one (1) month after the dates of interviews. Within 1 month

More than 1 month but less than 2 months

More than 2 months Within 1 month

More than 1 month but less than 2 months

More than 2 months
0 0 0 0 0 0
6 All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated. Before the stipulated date On the stipulated Date Over the stipulated date Before the stipulated date On the stipulated Date Over the stipulated date
9 2 0 82 18 0
7 Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued. Within 4 months More than 4 week but less than 5 months More than 5 months Within 4 months More than 4 week but less than 5 months More than 5 months
0 0 0 0 0 0
8 Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled. Within 1 month More than 1 month but less than 2 months More than 2 months Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0 0 0 0
9 Performance bonds shall be released within one (1) month after the expiry date of such bonds. Within 1 month More than 1 month but less than 2 months More than 2 months Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0 0 0 0
10 All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received. Within 3 days More than 3 days but less than 7 days More than 7 days Within 3 days More than 3 days but less than 7 days More than 7 days
10 2 0 83 17 0
  Overall
98 4 0 96 4 0

Pencapaian Pelaksanaan Piagam Pelanggan Ibu Pejabat Perhutanan Semenanjung Malaysia 

Bulan Oktober 2020

BilPiagam PelangganBilangan aktiviti 
yang menepati sasaran
Peratusan (%) pencapaian 
mengikut sasaran
1 Semua permohonan untuk mendapatkan maklumat-maklumat mengenai pengurusan, pembangunan dan pemuliharaan sumber hutan serta industri perhutanan akan dikemukakan dalam tempoh satu (1) minggu dari tarikh permohonan diterima kecuali bagi maklumat-maklumat yang belum diperolehi oleh Jabatan Menepati
sasaran 
1 minggu
Melebihi 1 
minggu tetapi 
tidak melebihi
2 minggu
Melebihi
2 minggu
Menepati
sasaran 
1 minggu
Melebihi 1 
minggu tetapi 
tidak melebihi
2 minggu
Melebihi
2 minggu
46 0 0 100 0 0
2 Nasihat-nasihat teknikal mengenai pengurusan, pembangunan dan pemuliharaan sumber hutan serta industri perhutanan akan dikemukakan dalam tempoh dua (2) minggu dari tarikh ianya diterima kecuali bagi perkara-perkara yang memerlukan kajian yang khusus Menepati
sasaran 
2 minggu
Melebihi 2 
minggu tetapi 
tidak melebihi
4 minggu
Melebihi
4 minggu
Menepati
sasaran 
2 minggu
Melebihi 2 
minggu tetapi 
tidak melebihi
4 minggu
Melebihi
4 minggu
26 0 0 100 0 0
3 Semua permohonan untuk mendapatkan penerbitan tidak terperingkat akan diedarkan dalam tempoh (2) minggu dari tarikh permohonan diterima Menepati
sasaran 
2 minggu
Melebihi 2 
minggu tetapi 
tidak melebihi
4 minggu
Melebihi
4 minggu
Menepati
sasaran 
2 minggu
Melebihi 2 
minggu tetapi 
tidak melebihi
4 minggu
Melebihi
4 minggu
2 0 0 100 0 0
4 Permohonan untuk mengikuti latihan dalam perkhidmatan yang dianjurkan oleh Jabatan akan dimaklumkan keputusannya dalam tempoh dua (2) minggu selepas tarikh tamat penerimaan permohonan Menepati
sasaran 
2 minggu
Melebihi 2 
minggu tetapi 
tidak melebihi
4 minggu
Melebihi
4 minggu
Menepati
sasaran 
2 minggu
Melebihi 2 
minggu tetapi 
tidak melebihi
4 minggu
Melebihi
4 minggu
0 0 0 0 0 0
5 Permohonan untuk mengikuti kursus-kursus di Sekolah Perhutanan, Kepong dan Pusat Latihan Membalak, Terengganu akan dimaklumkan keputusannya dalam tempoh satu (1) bulan selepas tarikh temuduga Menepati
sasaran 
1 bulan
Melebihi 1 bulan tetapi 
tidak melebihi
2 bulan
Melebihi
2 bulan
Menepati
sasaran 
1 bulan
Melebihi 1 bulan tetapi 
tidak melebihi
2 bulan
Melebihi
2 bulan
0 0 0 0 0 0
6 Semua laporan kemajuan projek pembangunan hutan akan dikemukakan kepada agensi pusat tidak lewat dari tarikh yang ditetapkan Awal 
tarikh
Menepati
tarikh
Melepasi
tarikh
Awal 
tarikh
Menepati
tarikh
Melepasi
tarikh
10 2 0 83 17 0
7 Keputusan tawaran pelaksanaan projek pembangunan hutan akan dimaklumkan tidak lewat dari empat (4) bulan selepas tawaran dikeluarkan Menepati
sasaran 
4 bulan
Melebihi 4 bulan tetapi 
tidak melebihi
5 bulan
Melebihi
5 bulan
Menepati
sasaran 
4 bulan
Melebihi 4 bulan tetapi 
tidak melebihi
5 bulan
Melebihi
5 bulan
0 0 0 0 0 0
8 Tindakan untuk mengemukakan dokumen bagi bayaran kemajuan kontrak ke Perbendaharaan akan diambil dalam tempoh satu (1) bulan dari tarikh permohonan diterima sekiranya semua syarat-syarat yang ditetapkan dipenuhi Menepati
sasaran 
1 bulan
Melebihi 1 bulan tetapi 
tidak melebihi
2 bulan
Melebihi
2 bulan
Menepati
sasaran 
1 bulan
Melebihi 1 bulan tetapi 
tidak melebihi
2 bulan
Melebihi
2 bulan
0 0 0 0 0 0
9 Bon pelaksanaan kontrak akan dilepaskan dalam tempoh satu (1) bulan selepas tamat tempoh bon tersebut Menepati
sasaran 
1 bulan
Melebihi 1 bulan tetapi 
tidak melebihi
2 bulan
Melebihi
2 bulan
Menepati
sasaran 
1 bulan
Melebihi 1 bulan tetapi 
tidak melebihi
2 bulan
Melebihi
2 bulan
0 0 0 0 0 0
10 Semua aduan berhubung perkhidmatan perhutanan diambil tindakan dalam tempoh tiga (3) hari dari tarikh aduan diterima Menepati
sasaran 
3 hari
Melebihi 3 hari tetapi 
tidak melebihi
7 hari
Melebihi
7 hari
Menepati
sasaran 
3 hari
Melebihi 3 hari tetapi 
tidak melebihi
7 hari
Melebihi
7 hari
4 0 0 100 0 0
  Jumlah Keseluruhan
88 2 0 98 2 0

   

Achievement of Client's Charter FDPM  

For November 2020

NOCLIENT'S CHARTERNO. OF ACTIVITIES THAT ACHIEVED THE TARGET


PERCENT (%) PERFORMANCE
BY TARGET

1 All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. Within 1 week More than 1 week but less than 2 weeks More than 2 weeks Within 1 week More than 1 week but less than 2 weeks More than 2 weeks
40 0 0 100 0 0
2 Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies. Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
41 0 0 100 0 0
3 All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
2 0 0 100 0 0
4 All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications. Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0 0 0 0
5 All applications to attend courses at the Forestry School in Kepong and the Logging Training Centre in Terengganu shall be notified within one (1) month after the dates of interviews. Within 1 month

More than 1 month but less than 2 months

More than 2 months Within 1 month

More than 1 month but less than 2 months

More than 2 months
0 0 0 0 0 0
6 All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated. Before the stipulated date On the stipulated Date Over the stipulated date Before the stipulated date On the stipulated Date Over the stipulated date
11 2 0 85 15 0
7 Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued. Within 4 months More than 4 week but less than 5 months More than 5 months Within 4 months More than 4 week but less than 5 months More than 5 months
0 0 0 0 0 0
8 Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled. Within 1 month More than 1 month but less than 2 months More than 2 months Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0 0 0 0
9 Performance bonds shall be released within one (1) month after the expiry date of such bonds. Within 1 month More than 1 month but less than 2 months More than 2 months Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0 0 0 0
10 All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received. Within 3 days More than 3 days but less than 7 days More than 7 days Within 3 days More than 3 days but less than 7 days More than 7 days
7 1 1 78 11 11
  Overall
101 3 1 96 3 1

   

Achievement of Client's Charter FDPM  

For December 2020

NOCLIENT'S CHARTERNO. OF ACTIVITIES THAT ACHIEVED THE TARGET


PERCENT (%) PERFORMANCE
BY TARGET

1 All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. Within 1 week More than 1 week but less than 2 weeks More than 2 weeks Within 1 week More than 1 week but less than 2 weeks More than 2 weeks
51 2 0 96 4 0
2 Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies. Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
35 0 0 100 0 0
3 All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0 0 0 0
4 All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications. Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0 0 0 0
5 All applications to attend courses at the Forestry School in Kepong and the Logging Training Centre in Terengganu shall be notified within one (1) month after the dates of interviews. Within 1 month

More than 1 month but less than 2 months

More than 2 months Within 1 month

More than 1 month but less than 2 months

More than 2 months
0 0 0 0 0 0
6 All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated. Before the stipulated date On the stipulated Date Over the stipulated date Before the stipulated date On the stipulated Date Over the stipulated date
12 2 0 86 14 0
7 Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued. Within 4 months More than 4 week but less than 5 months More than 5 months Within 4 months More than 4 week but less than 5 months More than 5 months
0 0 0 0 0 0
8 Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled. Within 1 month More than 1 month but less than 2 months More than 2 months Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0 0 0 0
9 Performance bonds shall be released within one (1) month after the expiry date of such bonds. Within 1 month More than 1 month but less than 2 months More than 2 months Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0 0 0 0
10 All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received. Within 3 days More than 3 days but less than 7 days More than 7 days Within 3 days More than 3 days but less than 7 days More than 7 days
12 0 0 100 0 0
  Overall
110 4 0 96 4 0

 

 

  

Achievement of Client's Charter FDPM  

For January 2019

NOCLIENT'S CHARTERNO. OF ACTIVITIES THAT ACHIEVED THE TARGET


PERCENT (%) PERFORMANCE
BY TARGET

1 All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. Within 1 week More than 1 week but less than 2 weeks More than 2 weeks Within 1 week More than 1 week but less than 2 weeks More than 2 weeks
26 26 0 50 50 0
2 Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies. Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
24 0 0 100 0 0
3 All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
4 0 0 100 0 0
4 All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications. Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
2 0 0 100 0 0
5 All applications to attend courses at the Forestry School in Kepong and the Logging Training Centre in Terengganu shall be notified within one (1) month after the dates of interviews. Within 1 month

More than 1 month but less than 2 months

More than 2 months Within 1 month

More than 1 month but less than 2 months

More than 2 months
0 0 0 0 0 0
6 All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated. Before the stipulated date On the stipulated Date Over the stipulated date Before the stipulated date On the stipulated Date Over the stipulated date
0 4 0 0 100 0
7 Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued. Within 4 months More than 4 week but less than 5 months More than 5 months Within 4 months More than 4 week but less than 5 months More than 5 months
0 0 0 0 0 0
8 Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled. Within 1 month More than 1 month but less than 2 months More than 2 months Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0 0 0 0
9 Performance bonds shall be released within one (1) month after the expiry date of such bonds. Within 1 month More than 1 month but less than 2 months More than 2 months Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0 0 0 0
10 All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received. Within 3 days More than 3 days but less than 7 days More than 7 days Within 3 days More than 3 days but less than 7 days More than 7 days
12 13 0 48 52 0
  Overall
68 43 0 61 39 0

 

 

  

Achievement of Client's Charter FDPM  

For February 2019

NOCLIENT'S CHARTERNO. OF ACTIVITIES THAT ACHIEVED THE TARGET


PERCENT (%) PERFORMANCE
BY TARGET

1 All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. Within 1 week More than 1 week but less than 2 weeks More than 2 weeks Within 1 week More than 1 week but less than 2 weeks More than 2 weeks
36 0 0 100 0 0
2 Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies. Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0 0 0 0
3 All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0 0 0 0
4 All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications. Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
2 0 0 100 0 0
5 All applications to attend courses at the Forestry School in Kepong and the Logging Training Centre in Terengganu shall be notified within one (1) month after the dates of interviews. Within 1 month

More than 1 month but less than 2 months

More than 2 months Within 1 month

More than 1 month but less than 2 months

More than 2 months
0 0 0 0 0 0
6 All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated. Before the stipulated date On the stipulated Date Over the stipulated date Before the stipulated date On the stipulated Date Over the stipulated date
0 2 0 0 100 0
7 Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued. Within 4 months More than 4 week but less than 5 months More than 5 months Within 4 months More than 4 week but less than 5 months More than 5 months
0 0 0 0 0 0
8 Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled. Within 1 month More than 1 month but less than 2 months More than 2 months Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0 0 0 0
9 Performance bonds shall be released within one (1) month after the expiry date of such bonds. Within 1 month More than 1 month but less than 2 months More than 2 months Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0 0 0 0
10 All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received. Within 3 days More than 3 days but less than 7 days More than 7 days Within 3 days More than 3 days but less than 7 days More than 7 days
7 0 0 100 0 0
  Overall
45 2 0 96 4 0

 

 

  

Achievement of Client's Charter FDPM  

For March 2019

NOCLIENT'S CHARTERNO. OF ACTIVITIES THAT ACHIEVED THE TARGET


PERCENT (%) PERFORMANCE
BY TARGET

1 All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. Within 1 week More than 1 week but less than 2 weeks More than 2 weeks Within 1 week More than 1 week but less than 2 weeks More than 2 weeks
53 0 0 100 0 0
2 Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies. Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
25 0 0 100 0 0
3 All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
1 0 0 100 0 0
4 All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications. Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
3 0 0 100 0 0
5 All applications to attend courses at the Forestry School in Kepong and the Logging Training Centre in Terengganu shall be notified within one (1) month after the dates of interviews. Within 1 month

More than 1 month but less than 2 months

More than 2 months Within 1 month

More than 1 month but less than 2 months

More than 2 months
0 0 0 0 0 0
6 All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated. Before the stipulated date On the stipulated Date Over the stipulated date Before the stipulated date On the stipulated Date Over the stipulated date
0 4 0 0 100 0
7 Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued. Within 4 months More than 4 week but less than 5 months More than 5 months Within 4 months More than 4 week but less than 5 months More than 5 months
0 0 0 0 0 0
8 Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled. Within 1 month More than 1 month but less than 2 months More than 2 months Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0 0 0 0
9 Performance bonds shall be released within one (1) month after the expiry date of such bonds. Within 1 month More than 1 month but less than 2 months More than 2 months Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0 0 0 0
10 All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received. Within 3 days More than 3 days but less than 7 days More than 7 days Within 3 days More than 3 days but less than 7 days More than 7 days
8 0 0 100 0 0
  Overall
90 4 0 96 4 0

 

 

  

Achievement of Client's Charter FDPM  

For April 2019

NOCLIENT'S CHARTERNO. OF ACTIVITIES THAT ACHIEVED THE TARGET


PERCENT (%) PERFORMANCE
BY TARGET

1 All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. Within 1 week More than 1 week but less than 2 weeks More than 2 weeks Within 1 week More than 1 week but less than 2 weeks More than 2 weeks
53 0 0 100 0 0
2 Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies. Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
25 0 0 100 0 0
3 All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
1 0 0 100 0 0
4 All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications. Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
3 0 0 100 0 0
5 All applications to attend courses at the Forestry School in Kepong and the Logging Training Centre in Terengganu shall be notified within one (1) month after the dates of interviews. Within 1 month

More than 1 month but less than 2 months

More than 2 months Within 1 month

More than 1 month but less than 2 months

More than 2 months
0 0 0 0 0 0
6 All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated. Before the stipulated date On the stipulated Date Over the stipulated date Before the stipulated date On the stipulated Date Over the stipulated date
0 4 0 0 100 0
7 Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued. Within 4 months More than 4 week but less than 5 months More than 5 months Within 4 months More than 4 week but less than 5 months More than 5 months
0 0 0 0 0 0
8 Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled. Within 1 month More than 1 month but less than 2 months More than 2 months Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0 0 0 0
9 Performance bonds shall be released within one (1) month after the expiry date of such bonds. Within 1 month More than 1 month but less than 2 months More than 2 months Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0 0 0 0
10 All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received. Within 3 days More than 3 days but less than 7 days More than 7 days Within 3 days More than 3 days but less than 7 days More than 7 days
8 0 0 100 0 0
  Overall
90 4 0 96 4 0

 

 

 

  

Achievement of Client's Charter FDPM  

For May 2019

NOCLIENT'S CHARTERNO. OF ACTIVITIES THAT ACHIEVED THE TARGET


PERCENT (%) PERFORMANCE
BY TARGET

1 All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. Within 1 week More than 1 week but less than 2 weeks More than 2 weeks Within 1 week More than 1 week but less than 2 weeks More than 2 weeks
53 0 0 100 0 0
2 Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies. Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
25 0 0 100 0 0
3 All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
1 0 0 100 0 0
4 All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications. Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
3 0 0 100 0 0
5 All applications to attend courses at the Forestry School in Kepong and the Logging Training Centre in Terengganu shall be notified within one (1) month after the dates of interviews. Within 1 month

More than 1 month but less than 2 months

More than 2 months Within 1 month

More than 1 month but less than 2 months

More than 2 months
0 0 0 0 0 0
6 All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated. Before the stipulated date On the stipulated Date Over the stipulated date Before the stipulated date On the stipulated Date Over the stipulated date
0 4 0 0 100 0
7 Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued. Within 4 months More than 4 week but less than 5 months More than 5 months Within 4 months More than 4 week but less than 5 months More than 5 months
0 0 0 0 0 0
8 Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled. Within 1 month More than 1 month but less than 2 months More than 2 months Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0 0 0 0
9 Performance bonds shall be released within one (1) month after the expiry date of such bonds. Within 1 month More than 1 month but less than 2 months More than 2 months Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0 0 0 0
10 All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received. Within 3 days More than 3 days but less than 7 days More than 7 days Within 3 days More than 3 days but less than 7 days More than 7 days
8 0 0 100 0 0
  Overall
90 4 0 96 4 0

 

 

 

  

Achievement of Client's Charter FDPM  

For June 2019

NOCLIENT'S CHARTERNO. OF ACTIVITIES THAT ACHIEVED THE TARGET


PERCENT (%) PERFORMANCE
BY TARGET

1 All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. Within 1 week More than 1 week but less than 2 weeks More than 2 weeks Within 1 week More than 1 week but less than 2 weeks More than 2 weeks
53 0 0 100 0 0
2 Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies. Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
25 0 0 100 0 0
3 All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
1 0 0 100 0 0
4 All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications. Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
3 0 0 100 0 0
5 All applications to attend courses at the Forestry School in Kepong and the Logging Training Centre in Terengganu shall be notified within one (1) month after the dates of interviews. Within 1 month

More than 1 month but less than 2 months

More than 2 months Within 1 month

More than 1 month but less than 2 months

More than 2 months
0 0 0 0 0 0
6 All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated. Before the stipulated date On the stipulated Date Over the stipulated date Before the stipulated date On the stipulated Date Over the stipulated date
0 4 0 0 100 0
7 Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued. Within 4 months More than 4 week but less than 5 months More than 5 months Within 4 months More than 4 week but less than 5 months More than 5 months
0 0 0 0 0 0
8 Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled. Within 1 month More than 1 month but less than 2 months More than 2 months Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0 0 0 0
9 Performance bonds shall be released within one (1) month after the expiry date of such bonds. Within 1 month More than 1 month but less than 2 months More than 2 months Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0 0 0 0
10 All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received. Within 3 days More than 3 days but less than 7 days More than 7 days Within 3 days More than 3 days but less than 7 days More than 7 days
8 0 0 100 0 0
  Overall
90 4 0 96 4 0

 

 

 

  

Achievement of Client's Charter FDPM  

For July 2019

NOCLIENT'S CHARTERNO. OF ACTIVITIES THAT ACHIEVED THE TARGET


PERCENT (%) PERFORMANCE
BY TARGET

1 All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. Within 1 week More than 1 week but less than 2 weeks More than 2 weeks Within 1 week More than 1 week but less than 2 weeks More than 2 weeks
53 0 0 100 0 0
2 Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies. Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
25 0 0 100 0 0
3 All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
1 0 0 100 0 0
4 All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications. Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
3 0 0 100 0 0
5 All applications to attend courses at the Forestry School in Kepong and the Logging Training Centre in Terengganu shall be notified within one (1) month after the dates of interviews. Within 1 month

More than 1 month but less than 2 months

More than 2 months Within 1 month

More than 1 month but less than 2 months

More than 2 months
0 0 0 0 0 0
6 All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated. Before the stipulated date On the stipulated Date Over the stipulated date Before the stipulated date On the stipulated Date Over the stipulated date
0 4 0 0 100 0
7 Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued. Within 4 months More than 4 week but less than 5 months More than 5 months Within 4 months More than 4 week but less than 5 months More than 5 months
0 0 0 0 0 0
8 Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled. Within 1 month More than 1 month but less than 2 months More than 2 months Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0 0 0 0
9 Performance bonds shall be released within one (1) month after the expiry date of such bonds. Within 1 month More than 1 month but less than 2 months More than 2 months Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0 0 0 0
10 All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received. Within 3 days More than 3 days but less than 7 days More than 7 days Within 3 days More than 3 days but less than 7 days More than 7 days
8 0 0 100 0 0
  Overall
90 4 0 96 4 0

  

Achievement of Client's Charter FDPM  

For August 2019

NOCLIENT'S CHARTERNO. OF ACTIVITIES THAT ACHIEVED THE TARGET


PERCENT (%) PERFORMANCE
BY TARGET

1 All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. Within 1 week More than 1 week but less than 2 weeks More than 2 weeks Within 1 week More than 1 week but less than 2 weeks More than 2 weeks
53 0 0 100 0 0
2 Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies. Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
25 0 0 100 0 0
3 All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
1 0 0 100 0 0
4 All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications. Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
3 0 0 100 0 0
5 All applications to attend courses at the Forestry School in Kepong and the Logging Training Centre in Terengganu shall be notified within one (1) month after the dates of interviews. Within 1 month

More than 1 month but less than 2 months

More than 2 months Within 1 month

More than 1 month but less than 2 months

More than 2 months
0 0 0 0 0 0
6 All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated. Before the stipulated date On the stipulated Date Over the stipulated date Before the stipulated date On the stipulated Date Over the stipulated date
0 4 0 0 100 0
7 Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued. Within 4 months More than 4 week but less than 5 months More than 5 months Within 4 months More than 4 week but less than 5 months More than 5 months
0 0 0 0 0 0
8 Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled. Within 1 month More than 1 month but less than 2 months More than 2 months Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0 0 0 0
9 Performance bonds shall be released within one (1) month after the expiry date of such bonds. Within 1 month More than 1 month but less than 2 months More than 2 months Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0 0 0 0
10 All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received. Within 3 days More than 3 days but less than 7 days More than 7 days Within 3 days More than 3 days but less than 7 days More than 7 days
8 0 0 100 0 0
  Overall
90 4 0 96 4 0

Achievement of Client's Charter FDPM  

For September 2019

NOCLIENT'S CHARTERNO. OF ACTIVITIES THAT ACHIEVED THE TARGET


PERCENT (%) PERFORMANCE
BY TARGET

1 All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. Within 1 week More than 1 week but less than 2 weeks More than 2 weeks Within 1 week More than 1 week but less than 2 weeks More than 2 weeks
53 0 0 100 0 0
2 Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies. Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
25 0 0 100 0 0
3 All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
1 0 0 100 0 0
4 All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications. Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
3 0 0 100 0 0
5 All applications to attend courses at the Forestry School in Kepong and the Logging Training Centre in Terengganu shall be notified within one (1) month after the dates of interviews. Within 1 month

More than 1 month but less than 2 months

More than 2 months Within 1 month

More than 1 month but less than 2 months

More than 2 months
0 0 0 0 0 0
6 All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated. Before the stipulated date On the stipulated Date Over the stipulated date Before the stipulated date On the stipulated Date Over the stipulated date
0 4 0 0 100 0
7 Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued. Within 4 months More than 4 week but less than 5 months More than 5 months Within 4 months More than 4 week but less than 5 months More than 5 months
0 0 0 0 0 0
8 Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled. Within 1 month More than 1 month but less than 2 months More than 2 months Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0 0 0 0
9 Performance bonds shall be released within one (1) month after the expiry date of such bonds. Within 1 month More than 1 month but less than 2 months More than 2 months Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0 0 0 0
10 All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received. Within 3 days More than 3 days but less than 7 days More than 7 days Within 3 days More than 3 days but less than 7 days More than 7 days
8 0 0 100 0 0
  Overall
90 4 0 96 4 0

   

Achievement of Client's Charter FDPM  

For October 2019

NOCLIENT'S CHARTERNO. OF ACTIVITIES THAT ACHIEVED THE TARGET


PERCENT (%) PERFORMANCE
BY TARGET

1 All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. Within 1 week More than 1 week but less than 2 weeks More than 2 weeks Within 1 week More than 1 week but less than 2 weeks More than 2 weeks
53 0 0 100 0 0
2 Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies. Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
25 0 0 100 0 0
3 All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
1 0 0 100 0 0
4 All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications. Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
3 0 0 100 0 0
5 All applications to attend courses at the Forestry School in Kepong and the Logging Training Centre in Terengganu shall be notified within one (1) month after the dates of interviews. Within 1 month

More than 1 month but less than 2 months

More than 2 months Within 1 month

More than 1 month but less than 2 months

More than 2 months
0 0 0 0 0 0
6 All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated. Before the stipulated date On the stipulated Date Over the stipulated date Before the stipulated date On the stipulated Date Over the stipulated date
0 4 0 0 100 0
7 Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued. Within 4 months More than 4 week but less than 5 months More than 5 months Within 4 months More than 4 week but less than 5 months More than 5 months
0 0 0 0 0 0
8 Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled. Within 1 month More than 1 month but less than 2 months More than 2 months Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0 0 0 0
9 Performance bonds shall be released within one (1) month after the expiry date of such bonds. Within 1 month More than 1 month but less than 2 months More than 2 months Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0 0 0 0
10 All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received. Within 3 days More than 3 days but less than 7 days More than 7 days Within 3 days More than 3 days but less than 7 days More than 7 days
8 0 0 100 0 0
  Overall
90 4 0 96 4 0

   

Achievement of Client's Charter FDPM  

For November 2019

NOCLIENT'S CHARTERNO. OF ACTIVITIES THAT ACHIEVED THE TARGET


PERCENT (%) PERFORMANCE
BY TARGET

1 All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. Within 1 week More than 1 week but less than 2 weeks More than 2 weeks Within 1 week More than 1 week but less than 2 weeks More than 2 weeks
53 0 0 100 0 0
2 Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies. Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
25 0 0 100 0 0
3 All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
1 0 0 100 0 0
4 All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications. Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
3 0 0 100 0 0
5 All applications to attend courses at the Forestry School in Kepong and the Logging Training Centre in Terengganu shall be notified within one (1) month after the dates of interviews. Within 1 month

More than 1 month but less than 2 months

More than 2 months Within 1 month

More than 1 month but less than 2 months

More than 2 months
0 0 0 0 0 0
6 All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated. Before the stipulated date On the stipulated Date Over the stipulated date Before the stipulated date On the stipulated Date Over the stipulated date
0 4 0 0 100 0
7 Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued. Within 4 months More than 4 week but less than 5 months More than 5 months Within 4 months More than 4 week but less than 5 months More than 5 months
0 0 0 0 0 0
8 Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled. Within 1 month More than 1 month but less than 2 months More than 2 months Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0 0 0 0
9 Performance bonds shall be released within one (1) month after the expiry date of such bonds. Within 1 month More than 1 month but less than 2 months More than 2 months Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0 0 0 0
10 All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received. Within 3 days More than 3 days but less than 7 days More than 7 days Within 3 days More than 3 days but less than 7 days More than 7 days
8 0 0 100 0 0
  Overall
90 4 0 96 4 0

   

Achievement of Client's Charter FDPM  

For December 2019

NOCLIENT'S CHARTERNO. OF ACTIVITIES THAT ACHIEVED THE TARGET


PERCENT (%) PERFORMANCE
BY TARGET

1 All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. Within 1 week More than 1 week but less than 2 weeks More than 2 weeks Within 1 week More than 1 week but less than 2 weeks More than 2 weeks
53 0 0 100 0 0
2 Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies. Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
25 0 0 100 0 0
3 All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
1 0 0 100 0 0
4 All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications. Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
3 0 0 100 0 0
5 All applications to attend courses at the Forestry School in Kepong and the Logging Training Centre in Terengganu shall be notified within one (1) month after the dates of interviews. Within 1 month

More than 1 month but less than 2 months

More than 2 months Within 1 month

More than 1 month but less than 2 months

More than 2 months
0 0 0 0 0 0
6 All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated. Before the stipulated date On the stipulated Date Over the stipulated date Before the stipulated date On the stipulated Date Over the stipulated date
0 4 0 0 100 0
7 Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued. Within 4 months More than 4 week but less than 5 months More than 5 months Within 4 months More than 4 week but less than 5 months More than 5 months
0 0 0 0 0 0
8 Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled. Within 1 month More than 1 month but less than 2 months More than 2 months Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0 0 0 0
9 Performance bonds shall be released within one (1) month after the expiry date of such bonds. Within 1 month More than 1 month but less than 2 months More than 2 months Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0 0 0 0
10 All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received. Within 3 days More than 3 days but less than 7 days More than 7 days Within 3 days More than 3 days but less than 7 days More than 7 days
8 0 0 100 0 0
  Overall
90 4 0 96 4 0

  

Achievement of Client's Charter FDPM  

For January 2018

NOCLIENT'S CHARTERNO. OF ACTIVITIES THAT ACHIEVED THE TARGET


PERCENT (%) PERFORMANCE
BY TARGET

1 All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. Within 1 week More than 1 week but less than 2 weeks More than 2 weeks Within 1 week More than 1 week but less than 2 weeks More than 2 weeks
11 0 0 100 0 0
2 Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies. Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0 0 0 0
3 All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0 0 0 0
4 All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications. Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
1 0 0 100 0 0
5 All applications to attend courses at the Forestry School in Kepong and the Logging Training Centre in Terengganu shall be notified within one (1) month after the dates of interviews. Within 1 month

More than 1 month but less than 2 months

More than 2 months Within 1 month

More than 1 month but less than 2 months

More than 2 months
0 0 0 0 0 0
6 All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated. Before the stipulated date On the stipulated Date Over the stipulated date Before the stipulated date On the stipulated Date Over the stipulated date
0 3 0 0 100 0
7 Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued. Within 4 months More than 4 week but less than 5 months More than 5 months Within 4 months More than 4 week but less than 5 months More than 5 months
0 0 0 0 0 0
8 Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled. Within 1 month More than 1 month but less than 2 months More than 2 months Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0 0 0 0
9 Performance bonds shall be released within one (1) month after the expiry date of such bonds. Within 1 month More than 1 month but less than 2 months More than 2 months Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0 0 0 0
10 All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received. Within 3 days More than 3 days but less than 7 days More than 7 days Within 3 days More than 3 days but less than 7 days More than 7 days
11 3 0 100 100 0
  Overall
23 3 0 88 12 0

 

  

Achievement of Client's Charter FDPM  

For February 2018

NOCLIENT'S CHARTERNO. OF ACTIVITIES THAT ACHIEVED THE TARGET


PERCENT (%) PERFORMANCE
BY TARGET

1 All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. Within 1 week More than 1 week but less than 2 weeks More than 2 weeks Within 1 week More than 1 week but less than 2 weeks More than 2 weeks
0 0 0 0 0 0
2 Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies. Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
16 0 0 100 0 0
3 All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0 0 0 0
4 All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications. Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
6 0 0 100 0 0
5 All applications to attend courses at the Forestry School in Kepong and the Logging Training Centre in Terengganu shall be notified within one (1) month after the dates of interviews. Within 1 month

More than 1 month but less than 2 months

More than 2 months Within 1 month

More than 1 month but less than 2 months

More than 2 months
0 0 0 0 0 0
6 All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated. Before the stipulated date On the stipulated Date Over the stipulated date Before the stipulated date On the stipulated Date Over the stipulated date
0 2 0 0 100 0
7 Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued. Within 4 months More than 4 week but less than 5 months More than 5 months Within 4 months More than 4 week but less than 5 months More than 5 months
0 0 0 0 0 0
8 Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled. Within 1 month More than 1 month but less than 2 months More than 2 months Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0 0 0 0
9 Performance bonds shall be released within one (1) month after the expiry date of such bonds. Within 1 month More than 1 month but less than 2 months More than 2 months Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0 0 0 0
10 All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received. Within 3 days More than 3 days but less than 7 days More than 7 days Within 3 days More than 3 days but less than 7 days More than 7 days
6 0 0 100 0 0
  Overall
28 2 0 93 7 0

  

Achievement of Client's Charter FDPM  

For March 2018

NOCLIENT'S CHARTERNO. OF ACTIVITIES THAT ACHIEVED THE TARGET


PERCENT (%) PERFORMANCE
BY TARGET

1 All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. Within 1 week More than 1 week but less than 2 weeks More than 2 weeks Within 1 week More than 1 week but less than 2 weeks More than 2 weeks
0 0 0 0 0 0
2 Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies. Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
22 0 0 100 0 0
3 All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
2 0 0 100 0 0
4 All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications. Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
8 0 0 100 0 0
5 All applications to attend courses at the Forestry School in Kepong and the Logging Training Centre in Terengganu shall be notified within one (1) month after the dates of interviews. Within 1 month

More than 1 month but less than 2 months

More than 2 months Within 1 month

More than 1 month but less than 2 months

More than 2 months
89 0 0 100 0 0
6 All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated. Before the stipulated date On the stipulated Date Over the stipulated date Before the stipulated date On the stipulated Date Over the stipulated date
0 6 0 0 100 0
7 Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued. Within 4 months More than 4 week but less than 5 months More than 5 months Within 4 months More than 4 week but less than 5 months More than 5 months
0 0 0 0 0 0
8 Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled. Within 1 month More than 1 month but less than 2 months More than 2 months Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0 0 0 0
9 Performance bonds shall be released within one (1) month after the expiry date of such bonds. Within 1 month More than 1 month but less than 2 months More than 2 months Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0 0 0 0
10 All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received. Within 3 days More than 3 days but less than 7 days More than 7 days Within 3 days More than 3 days but less than 7 days More than 7 days
7 1 2 70 10 20
  Overall
128 7 2 93.5 5 1.5

  

Achievement of Client's Charter FDPM  

For April 2018

NOCLIENT'S CHARTERNO. OF ACTIVITIES THAT ACHIEVED THE TARGET


PERCENT (%) PERFORMANCE
BY TARGET

1 All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. Within 1 week More than 1 week but less than 2 weeks More than 2 weeks Within 1 week More than 1 week but less than 2 weeks More than 2 weeks
0 0 0 0 0 0
2 Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies. Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
31 2 0 94 6 0
3 All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0 0 0 0
4 All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications. Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
8 0 0 100 0 0
5 All applications to attend courses at the Forestry School in Kepong and the Logging Training Centre in Terengganu shall be notified within one (1) month after the dates of interviews. Within 1 month

More than 1 month but less than 2 months

More than 2 months Within 1 month

More than 1 month but less than 2 months

More than 2 months
89 0 0 100 0 0
6 All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated. Before the stipulated date On the stipulated Date Over the stipulated date Before the stipulated date On the stipulated Date Over the stipulated date
0 4 0 0 100 0
7 Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued. Within 4 months More than 4 week but less than 5 months More than 5 months Within 4 months More than 4 week but less than 5 months More than 5 months
0 0 0 0 0 0
8 Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled. Within 1 month More than 1 month but less than 2 months More than 2 months Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0 0 0 0
9 Performance bonds shall be released within one (1) month after the expiry date of such bonds. Within 1 month More than 1 month but less than 2 months More than 2 months Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0 0 0 0
10 All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received. Within 3 days More than 3 days but less than 7 days More than 7 days Within 3 days More than 3 days but less than 7 days More than 7 days
9 3 0 100 100 0
  Overall
137 6 0 96 4 0

  

Achievement of Client's Charter FDPM  

For May 2018

NOCLIENT'S CHARTERNO. OF ACTIVITIES THAT ACHIEVED THE TARGET


PERCENT (%) PERFORMANCE
BY TARGET

1 All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. Within 1 week More than 1 week but less than 2 weeks More than 2 weeks Within 1 week More than 1 week but less than 2 weeks More than 2 weeks
11 0 0 100 0 0
2 Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies. Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
26 0 0 100 0 0
3 All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0 0 0 0
4 All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications. Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
47 0 0 100 0 0
5 All applications to attend courses at the Forestry School in Kepong and the Logging Training Centre in Terengganu shall be notified within one (1) month after the dates of interviews. Within 1 month

More than 1 month but less than 2 months

More than 2 months Within 1 month

More than 1 month but less than 2 months

More than 2 months
0 0 0 0 0 0
6 All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated. Before the stipulated date On the stipulated Date Over the stipulated date Before the stipulated date On the stipulated Date Over the stipulated date
0 12 0 0 100 0
7 Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued. Within 4 months More than 4 week but less than 5 months More than 5 months Within 4 months More than 4 week but less than 5 months More than 5 months
6 0 0 100 0 0
8 Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled. Within 1 month More than 1 month but less than 2 months More than 2 months Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0 0 0 0
9 Performance bonds shall be released within one (1) month after the expiry date of such bonds. Within 1 month More than 1 month but less than 2 months More than 2 months Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0 0 0 0
10 All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received. Within 3 days More than 3 days but less than 7 days More than 7 days Within 3 days More than 3 days but less than 7 days More than 7 days
8 0 0 100   0
  Overall
98 12 0 89 11 0

 

  

Achievement of Client's Charter FDPM  

For June 2018

NOCLIENT'S CHARTERNO. OF ACTIVITIES THAT ACHIEVED THE TARGET


PERCENT (%) PERFORMANCE
BY TARGET

1 All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. Within 1 week More than 1 week but less than 2 weeks More than 2 weeks Within 1 week More than 1 week but less than 2 weeks More than 2 weeks
10 0 0 100 0 0
2 Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies. Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
22 0 0 100 0 0
3 All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0 0 0 0
4 All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications. Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0 0 0 0
5 All applications to attend courses at the Forestry School in Kepong and the Logging Training Centre in Terengganu shall be notified within one (1) month after the dates of interviews. Within 1 month

More than 1 month but less than 2 months

More than 2 months Within 1 month

More than 1 month but less than 2 months

More than 2 months
89 0 0 100 0 0
6 All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated. Before the stipulated date On the stipulated Date Over the stipulated date Before the stipulated date On the stipulated Date Over the stipulated date
0 14 0 0 100 0
7 Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued. Within 4 months More than 4 week but less than 5 months More than 5 months Within 4 months More than 4 week but less than 5 months More than 5 months
12 0 0 100 0 0
8 Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled. Within 1 month More than 1 month but less than 2 months More than 2 months Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0 0 0 0
9 Performance bonds shall be released within one (1) month after the expiry date of such bonds. Within 1 month More than 1 month but less than 2 months More than 2 months Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0 0 0 0
10 All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received. Within 3 days More than 3 days but less than 7 days More than 7 days Within 3 days More than 3 days but less than 7 days More than 7 days
26 80 1 24 75 1
  Overall
159 94 1 62.6 37 0.4

 

  

Achievement of Client's Charter FDPM  

For July 2018

NOCLIENT'S CHARTERNO. OF ACTIVITIES THAT ACHIEVED THE TARGET


PERCENT (%) PERFORMANCE
BY TARGET

1 All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. Within 1 week More than 1 week but less than 2 weeks More than 2 weeks Within 1 week More than 1 week but less than 2 weeks More than 2 weeks
17 0 0 100 0 0
2 Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies. Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
16 0 0 100 0 0
3 All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
10 0 0 100 0 0
4 All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications. Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
6 0 0 100 0 0
5 All applications to attend courses at the Forestry School in Kepong and the Logging Training Centre in Terengganu shall be notified within one (1) month after the dates of interviews. Within 1 month

More than 1 month but less than 2 months

More than 2 months Within 1 month

More than 1 month but less than 2 months

More than 2 months
89 0 0 100 0 0
6 All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated. Before the stipulated date On the stipulated Date Over the stipulated date Before the stipulated date On the stipulated Date Over the stipulated date
0 24 0 0 100 0
7 Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued. Within 4 months More than 4 week but less than 5 months More than 5 months Within 4 months More than 4 week but less than 5 months More than 5 months
18 0 0 100 0 0
8 Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled. Within 1 month More than 1 month but less than 2 months More than 2 months Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0 0 0 0
9 Performance bonds shall be released within one (1) month after the expiry date of such bonds. Within 1 month More than 1 month but less than 2 months More than 2 months Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0 0 0 0
10 All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received. Within 3 days More than 3 days but less than 7 days More than 7 days Within 3 days More than 3 days but less than 7 days More than 7 days
103 0 0 0 0 0
  Overall
259 24 0 91.50 8.5 0

 

  

Achievement of Client's Charter FDPM  

For August 2018

NOCLIENT'S CHARTERNO. OF ACTIVITIES THAT ACHIEVED THE TARGET


PERCENT (%) PERFORMANCE
BY TARGET

1 All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. Within 1 week More than 1 week but less than 2 weeks More than 2 weeks Within 1 week More than 1 week but less than 2 weeks More than 2 weeks
18 0 0 100 0 0
2 Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies. Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
26 0 0 100 0 0
3 All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
12 0 0 100 0 0
4 All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications. Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
3 0 0 100 0 0
5 All applications to attend courses at the Forestry School in Kepong and the Logging Training Centre in Terengganu shall be notified within one (1) month after the dates of interviews. Within 1 month

More than 1 month but less than 2 months

More than 2 months Within 1 month

More than 1 month but less than 2 months

More than 2 months
0 0 0 0 0 0
6 All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated. Before the stipulated date On the stipulated Date Over the stipulated date Before the stipulated date On the stipulated Date Over the stipulated date
0 24 0 0 100 0
7 Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued. Within 4 months More than 4 week but less than 5 months More than 5 months Within 4 months More than 4 week but less than 5 months More than 5 months
18 0 0 100 0 0
8 Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled. Within 1 month More than 1 month but less than 2 months More than 2 months Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0 0 0 0
9 Performance bonds shall be released within one (1) month after the expiry date of such bonds. Within 1 month More than 1 month but less than 2 months More than 2 months Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0 0 0 0
10 All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received. Within 3 days More than 3 days but less than 7 days More than 7 days Within 3 days More than 3 days but less than 7 days More than 7 days
110 3 0 97 3 0
  Overall
187 27 0 87 13 0

 

  

Achievement of Client's Charter FDPM  

For September 2018

NOCLIENT'S CHARTERNO. OF ACTIVITIES THAT ACHIEVED THE TARGET


PERCENT (%) PERFORMANCE
BY TARGET

1 All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. Within 1 week More than 1 week but less than 2 weeks More than 2 weeks Within 1 week More than 1 week but less than 2 weeks More than 2 weeks
23 0 0 100 0 0
2 Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies. Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
17 0 0 100 0 0
3 All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0 100 0 0
4 All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications. Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
2 0 0 100 0 0
5 All applications to attend courses at the Forestry School in Kepong and the Logging Training Centre in Terengganu shall be notified within one (1) month after the dates of interviews. Within 1 month

More than 1 month but less than 2 months

More than 2 months Within 1 month

More than 1 month but less than 2 months

More than 2 months
0 0 0 0 0 0
6 All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated. Before the stipulated date On the stipulated Date Over the stipulated date Before the stipulated date On the stipulated Date Over the stipulated date
0 26 0 0 100 0
7 Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued. Within 4 months More than 4 week but less than 5 months More than 5 months Within 4 months More than 4 week but less than 5 months More than 5 months
20 0 0 100 0 0
8 Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled. Within 1 month More than 1 month but less than 2 months More than 2 months Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0 0 0 0
9 Performance bonds shall be released within one (1) month after the expiry date of such bonds. Within 1 month More than 1 month but less than 2 months More than 2 months Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0 0 0 0
10 All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received. Within 3 days More than 3 days but less than 7 days More than 7 days Within 3 days More than 3 days but less than 7 days More than 7 days
113 1 0 99 1 0
  Overall
175 27 0 87 13 0

 

 

  

Achievement of Client's Charter FDPM  

For October 2018

NOCLIENT'S CHARTERNO. OF ACTIVITIES THAT ACHIEVED THE TARGET


PERCENT (%) PERFORMANCE
BY TARGET

1 All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. Within 1 week More than 1 week but less than 2 weeks More than 2 weeks Within 1 week More than 1 week but less than 2 weeks More than 2 weeks
17 0 0 100 0 0
2 Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies. Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
16 0 0 100 0 0
3 All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
10 0 0 100 0 0
4 All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications. Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
6 0 0 100 0 0
5 All applications to attend courses at the Forestry School in Kepong and the Logging Training Centre in Terengganu shall be notified within one (1) month after the dates of interviews. Within 1 month

More than 1 month but less than 2 months

More than 2 months Within 1 month

More than 1 month but less than 2 months

More than 2 months
89 0 0 100 0 0
6 All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated. Before the stipulated date On the stipulated Date Over the stipulated date Before the stipulated date On the stipulated Date Over the stipulated date
0 24 0 0 100 0
7 Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued. Within 4 months More than 4 week but less than 5 months More than 5 months Within 4 months More than 4 week but less than 5 months More than 5 months
18 0 0 100 0 0
8 Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled. Within 1 month More than 1 month but less than 2 months More than 2 months Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0 0 0 0
9 Performance bonds shall be released within one (1) month after the expiry date of such bonds. Within 1 month More than 1 month but less than 2 months More than 2 months Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0 0 0 0
10 All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received. Within 3 days More than 3 days but less than 7 days More than 7 days Within 3 days More than 3 days but less than 7 days More than 7 days
103 0 0 0 0 0
  Overall
259 24 0 91.50 8.5 0

 

 

  

Achievement of Client's Charter FDPM  

For November 2018

NOCLIENT'S CHARTERNO. OF ACTIVITIES THAT ACHIEVED THE TARGET


PERCENT (%) PERFORMANCE
BY TARGET

1 All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. Within 1 week More than 1 week but less than 2 weeks More than 2 weeks Within 1 week More than 1 week but less than 2 weeks More than 2 weeks
48 0 0 100 0 0
2 Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies. Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
27 0 0 100 0 0
3 All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0 0 0 0
4 All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications. Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
4 0 0 100 0 0
5 All applications to attend courses at the Forestry School in Kepong and the Logging Training Centre in Terengganu shall be notified within one (1) month after the dates of interviews. Within 1 month

More than 1 month but less than 2 months

More than 2 months Within 1 month

More than 1 month but less than 2 months

More than 2 months
0 0 0 0 0 0
6 All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated. Before the stipulated date On the stipulated Date Over the stipulated date Before the stipulated date On the stipulated Date Over the stipulated date
0 6 0 0 100 0
7 Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued. Within 4 months More than 4 week but less than 5 months More than 5 months Within 4 months More than 4 week but less than 5 months More than 5 months
1 0 0 100 0 0
8 Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled. Within 1 month More than 1 month but less than 2 months More than 2 months Within 1 month More than 1 month but less than 2 months More than 2 months
0 4 0 0 100 0
9 Performance bonds shall be released within one (1) month after the expiry date of such bonds. Within 1 month More than 1 month but less than 2 months More than 2 months Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0 0 0 0
10 All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received. Within 3 days More than 3 days but less than 7 days More than 7 days Within 3 days More than 3 days but less than 7 days More than 7 days
7 1 0 91 9 0
  Overall
87 11 0 89 11 0

 

 

  

Achievement of Client's Charter FDPM  

For December 2018

NOCLIENT'S CHARTERNO. OF ACTIVITIES THAT ACHIEVED THE TARGET


PERCENT (%) PERFORMANCE
BY TARGET

1 All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. Within 1 week More than 1 week but less than 2 weeks More than 2 weeks Within 1 week More than 1 week but less than 2 weeks More than 2 weeks
20 20 0 50 50 0
2 Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies. Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
11 0 0 100 0 0
3 All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0 0 0 0
4 All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications. Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
1 0 0 100 0 0
5 All applications to attend courses at the Forestry School in Kepong and the Logging Training Centre in Terengganu shall be notified within one (1) month after the dates of interviews. Within 1 month

More than 1 month but less than 2 months

More than 2 months Within 1 month

More than 1 month but less than 2 months

More than 2 months
0 0 0 0 0 0
6 All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated. Before the stipulated date On the stipulated Date Over the stipulated date Before the stipulated date On the stipulated Date Over the stipulated date
0 2 0 0 100 0
7 Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued. Within 4 months More than 4 week but less than 5 months More than 5 months Within 4 months More than 4 week but less than 5 months More than 5 months
0 0 0 0 0 0
8 Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled. Within 1 month More than 1 month but less than 2 months More than 2 months Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0 0 0 0
9 Performance bonds shall be released within one (1) month after the expiry date of such bonds. Within 1 month More than 1 month but less than 2 months More than 2 months Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0 0 0 0
10 All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received. Within 3 days More than 3 days but less than 7 days More than 7 days Within 3 days More than 3 days but less than 7 days More than 7 days
2 0 0 100 0 0
  Overall
34 22 0 61 39 0

 

Achievement of Client's Charter FDPM  

For January 2017

NO CLIENT'S CHARTER NO. OF ACTIVITIES THAT ACHIEVED THE TARGET


PERCENT (%) PERFORMANCE
BY TARGET

1 All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. Within 1 week More than 1 week but less than 2 weeks More than 2 weeks Within 1 week More than 1 week but less than 2 weeks More than 2 weeks
0 0 0 0 0 0
2 Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies. Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
30 0 0 100 0 0
3 All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0 0 0 0
4 All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications. Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0 0 0 0
5 All applications to attend courses at the Forestry School in Kepong and the Logging Training Centre in Terengganu shall be notified within one (1) month after the dates of interviews. Within 1 month

More than 1 month but less than 2 months

More than 2 months Within 1 month

More than 1 month but less than 2 months

More than 2 months
0 0 0 0 0 0
6 All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated. Before the stipulated date On the stipulated Date Over the stipulated date Before the stipulated date On the stipulated Date Over the stipulated date
0 1 0 0 100 0
7 Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued. Within 4 months More than 4 week but less than 5 months More than 5 months Within 4 months More than 4 week but less than 5 months More than 5 months
0 0 0 0 0 0
8 Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled. Within 1 month More than 1 month but less than 2 months More than 2 months Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0 0 0 0
9 Performance bonds shall be released within one (1) month after the expiry date of such bonds. Within 1 month More than 1 month but less than 2 months More than 2 months Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0 0 0 0
10 All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received. Within 3 days More than 3 days but less than 7 days More than 7 days Within 3 days More than 3 days but less than 7 days More than 7 days
8 0 0 100 0 0
  Overall
38 1 0 97.4 2.6 0

 

Achievement of Client's Charter FDPM  

For February 2017

NOCLIENT'S CHARTERNO. OF ACTIVITIES THAT ACHIEVED THE TARGET


PERCENT (%) PERFORMANCE
BY TARGET

1 All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. Within 1 week More than 1 week but less than 2 weeks More than 2 weeks Within 1 week More than 1 week but less than 2 weeks More than 2 weeks
0 0 0 0 0 0
2 Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies. Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
34 0 0 100 0 0
3 All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0 0 0 0
4 All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications. Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0 0 0 0
5 All applications to attend courses at the Forestry School in Kepong and the Logging Training Centre in Terengganu shall be notified within one (1) month after the dates of interviews. Within 1 month

More than 1 month but less than 2 months

More than 2 months Within 1 month

More than 1 month but less than 2 months

More than 2 months
0 0 0 0 0 0
6 All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated. Before the stipulated date On the stipulated Date Over the stipulated date Before the stipulated date On the stipulated Date Over the stipulated date
0 0 0 0 0 0
7 Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued. Within 4 months More than 4 week but less than 5 months More than 5 months Within 4 months More than 4 week but less than 5 months More than 5 months
0 0 0 0 0 0
8 Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled. Within 1 month More than 1 month but less than 2 months More than 2 months Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0 0 0 0
9 Performance bonds shall be released within one (1) month after the expiry date of such bonds. Within 1 month More than 1 month but less than 2 months More than 2 months Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0 0 0 0
10 All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received. Within 3 days More than 3 days but less than 7 days More than 7 days Within 3 days More than 3 days but less than 7 days More than 7 days
89 0 0 100 0 0
  Overall
43 1 0 100 0 0

 

Achievement of Client's Charter FDPM  

For March 2017

NOCLIENT'S CHARTERNO. OF ACTIVITIES THAT ACHIEVED THE TARGET


PERCENT (%) PERFORMANCE
BY TARGET

1 All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. Within 1 week More than 1 week but less than 2 weeks More than 2 weeks Within 1 week More than 1 week but less than 2 weeks More than 2 weeks
21 0 0 100 0 0
2 Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies. Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
48 3 0 94 6 0
3 All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0 0 0 0
4 All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications. Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0 0 0 0
5 All applications to attend courses at the Forestry School in Kepong and the Logging Training Centre in Terengganu shall be notified within one (1) month after the dates of interviews. Within 1 month

More than 1 month but less than 2 months

More than 2 months Within 1 month

More than 1 month but less than 2 months

More than 2 months
0 0 0 0 0 0
6 All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated. Before the stipulated date On the stipulated Date Over the stipulated date Before the stipulated date On the stipulated Date Over the stipulated date
0 0 0 0 0 0
7 Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued. Within 4 months More than 4 week but less than 5 months More than 5 months Within 4 months More than 4 week but less than 5 months More than 5 months
0 0 0 0 0 0
8 Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled. Within 1 month More than 1 month but less than 2 months More than 2 months Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0 0 0 0
9 Performance bonds shall be released within one (1) month after the expiry date of such bonds. Within 1 month More than 1 month but less than 2 months More than 2 months Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0 0 0 0
10 All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received. Within 3 days More than 3 days but less than 7 days More than 7 days Within 3 days More than 3 days but less than 7 days More than 7 days
5 0 0 100 0 0
  Overall
74 3 0 96 4 0

 

Achievement of Client's Charter FDPM  

For April 2017

NOCLIENT'S CHARTERNO. OF ACTIVITIES THAT ACHIEVED THE TARGET


PERCENT (%) PERFORMANCE
BY TARGET

1 All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. Within 1 week More than 1 week but less than 2 weeks More than 2 weeks Within 1 week More than 1 week but less than 2 weeks More than 2 weeks
25 0 0 100 0 0
2 Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies. Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
26 0 0 100 0 0
3 All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
2 0 0 100 0 0
4 All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications. Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0 0 0 0
5 All applications to attend courses at the Forestry School in Kepong and the Logging Training Centre in Terengganu shall be notified within one (1) month after the dates of interviews. Within 1 month

More than 1 month but less than 2 months

More than 2 months Within 1 month

More than 1 month but less than 2 months

More than 2 months
0 0 0 0 0 0
6 All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated. Before the stipulated date On the stipulated Date Over the stipulated date Before the stipulated date On the stipulated Date Over the stipulated date
0 2 0 0 100 0
7 Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued. Within 4 months More than 4 week but less than 5 months More than 5 months Within 4 months More than 4 week but less than 5 months More than 5 months
0 0 0 0 0 0
8 Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled. Within 1 month More than 1 month but less than 2 months More than 2 months Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0 0 0 0
9 Performance bonds shall be released within one (1) month after the expiry date of such bonds. Within 1 month More than 1 month but less than 2 months More than 2 months Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0 0 0 0
10 All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received. Within 3 days More than 3 days but less than 7 days More than 7 days Within 3 days More than 3 days but less than 7 days More than 7 days
7 0 0 100 0 0
  Overall
62 2 0 97 3 0

 

Achievement of Client's Charter FDPM  

For May 2017

NOCLIENT'S CHARTERNO. OF ACTIVITIES THAT ACHIEVED THE TARGET


PERCENT (%) PERFORMANCE
BY TARGET

1 All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. Within 1 week More than 1 week but less than 2 weeks More than 2 weeks Within 1 week More than 1 week but less than 2 weeks More than 2 weeks
13 0 0 100 0 0
2 Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies. Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
21 0 0 100 0 0
3 All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
1 0 0 100 0 0
4 All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications. Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0 0 0 0
5 All applications to attend courses at the Forestry School in Kepong and the Logging Training Centre in Terengganu shall be notified within one (1) month after the dates of interviews. Within 1 month

More than 1 month but less than 2 months

More than 2 months Within 1 month

More than 1 month but less than 2 months

More than 2 months
0 0 0 0 0 0
6 All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated. Before the stipulated date On the stipulated Date Over the stipulated date Before the stipulated date On the stipulated Date Over the stipulated date
0 0 0 0 0 0
7 Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued. Within 4 months More than 4 week but less than 5 months More than 5 months Within 4 months More than 4 week but less than 5 months More than 5 months
1 0 0 100 0 0
8 Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled. Within 1 month More than 1 month but less than 2 months More than 2 months Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0 0 0 0
9 Performance bonds shall be released within one (1) month after the expiry date of such bonds. Within 1 month More than 1 month but less than 2 months More than 2 months Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0 0 0 0
10 All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received. Within 3 days More than 3 days but less than 7 days More than 7 days Within 3 days More than 3 days but less than 7 days More than 7 days
8 0 0 100 0 0
  Overall
44 0 0 100 0 0

 

Achievement of Client's Charter FDPM  

For June 2017

NOCLIENT'S CHARTERNO. OF ACTIVITIES THAT ACHIEVED THE TARGET


PERCENT (%) PERFORMANCE
BY TARGET

1 All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. Within 1 week More than 1 week but less than 2 weeks More than 2 weeks Within 1 week More than 1 week but less than 2 weeks More than 2 weeks
3 0 0 100 0 0
2 Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies. Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
21 0 0 100 0 0
3 All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
1 0 0 100 0 0
4 All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications. Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0 0 0 0
5 All applications to attend courses at the Forestry School in Kepong and the Logging Training Centre in Terengganu shall be notified within one (1) month after the dates of interviews. Within 1 month

More than 1 month but less than 2 months

More than 2 months Within 1 month

More than 1 month but less than 2 months

More than 2 months
0 0 0 0 0 0
6 All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated. Before the stipulated date On the stipulated Date Over the stipulated date Before the stipulated date On the stipulated Date Over the stipulated date
0 2 0 0 100 0
7 Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued. Within 4 months More than 4 week but less than 5 months More than 5 months Within 4 months More than 4 week but less than 5 months More than 5 months
4 0 0 100 0 0
8 Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled. Within 1 month More than 1 month but less than 2 months More than 2 months Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0 0 0 0
9 Performance bonds shall be released within one (1) month after the expiry date of such bonds. Within 1 month More than 1 month but less than 2 months More than 2 months Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0 0 0 0
10 All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received. Within 3 days More than 3 days but less than 7 days More than 7 days Within 3 days More than 3 days but less than 7 days More than 7 days
5 0 0 100 0 0
  Overall
34 2 0 94 6 0

 

Achievement of Client's Charter FDPM  

For July 2017

NOCLIENT'S CHARTERNO. OF ACTIVITIES THAT ACHIEVED THE TARGET


PERCENT (%) PERFORMANCE
BY TARGET

1 All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. Within 1 week More than 1 week but less than 2 weeks More than 2 weeks Within 1 week More than 1 week but less than 2 weeks More than 2 weeks
3 0 0 100 0 0
2 Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies. Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
29 0 0 100 0 0
3 All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
15 0 0 100 0 0
4 All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications. Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
33 0 0 0 0 0
5 All applications to attend courses at the Forestry School in Kepong and the Logging Training Centre in Terengganu shall be notified within one (1) month after the dates of interviews. Within 1 month

More than 1 month but less than 2 months

More than 2 months Within 1 month

More than 1 month but less than 2 months

More than 2 months
93 0 0 100 0 0
6 All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated. Before the stipulated date On the stipulated Date Over the stipulated date Before the stipulated date On the stipulated Date Over the stipulated date
0 2 0 0 100 0
7 Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued. Within 4 months More than 4 week but less than 5 months More than 5 months Within 4 months More than 4 week but less than 5 months More than 5 months
4 0 0 100 0 0
8 Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled. Within 1 month More than 1 month but less than 2 months More than 2 months Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0 0 0 0
9 Performance bonds shall be released within one (1) month after the expiry date of such bonds. Within 1 month More than 1 month but less than 2 months More than 2 months Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0 0 0 0
10 All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received. Within 3 days More than 3 days but less than 7 days More than 7 days Within 3 days More than 3 days but less than 7 days More than 7 days
5 0 0 100 0 0
  Overall
182 2 0 99 1 0

 

 

Achievement of Client's Charter FDPM  

For August 2017

NOCLIENT'S CHARTERNO. OF ACTIVITIES THAT ACHIEVED THE TARGET


PERCENT (%) PERFORMANCE
BY TARGET

1 All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. Within 1 week More than 1 week but less than 2 weeks More than 2 weeks Within 1 week More than 1 week but less than 2 weeks More than 2 weeks
3 0 0 100 0 0
2 Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies. Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
29 0 0 100 0 0
3 All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
15 0 0 100 0 0
4 All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications. Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
33 0 0 0 0 0
5 All applications to attend courses at the Forestry School in Kepong and the Logging Training Centre in Terengganu shall be notified within one (1) month after the dates of interviews. Within 1 month

More than 1 month but less than 2 months

More than 2 months Within 1 month

More than 1 month but less than 2 months

More than 2 months
93 0 0 100 0 0
6 All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated. Before the stipulated date On the stipulated Date Over the stipulated date Before the stipulated date On the stipulated Date Over the stipulated date
0 2 0 0 100 0
7 Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued. Within 4 months More than 4 week but less than 5 months More than 5 months Within 4 months More than 4 week but less than 5 months More than 5 months
4 0 0 100 0 0
8 Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled. Within 1 month More than 1 month but less than 2 months More than 2 months Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0 0 0 0
9 Performance bonds shall be released within one (1) month after the expiry date of such bonds. Within 1 month More than 1 month but less than 2 months More than 2 months Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0 0 0 0
10 All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received. Within 3 days More than 3 days but less than 7 days More than 7 days Within 3 days More than 3 days but less than 7 days More than 7 days
5 0 0 100 0 0
  Overall
182 2 0 99 1 0

 

 

Achievement of Client's Charter FDPM  

For September 2017

NOCLIENT'S CHARTERNO. OF ACTIVITIES THAT ACHIEVED THE TARGET


PERCENT (%) PERFORMANCE
BY TARGET

1 All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. Within 1 week More than 1 week but less than 2 weeks More than 2 weeks Within 1 week More than 1 week but less than 2 weeks More than 2 weeks
3 0 0 100 0 0
2 Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies. Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
29 0 0 100 0 0
3 All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
15 0 0 100 0 0
4 All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications. Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
33 0 0 0 0 0
5 All applications to attend courses at the Forestry School in Kepong and the Logging Training Centre in Terengganu shall be notified within one (1) month after the dates of interviews. Within 1 month

More than 1 month but less than 2 months

More than 2 months Within 1 month

More than 1 month but less than 2 months

More than 2 months
93 0 0 100 0 0
6 All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated. Before the stipulated date On the stipulated Date Over the stipulated date Before the stipulated date On the stipulated Date Over the stipulated date
0 2 0 0 100 0
7 Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued. Within 4 months More than 4 week but less than 5 months More than 5 months Within 4 months More than 4 week but less than 5 months More than 5 months
4 0 0 100 0 0
8 Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled. Within 1 month More than 1 month but less than 2 months More than 2 months Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0 0 0 0
9 Performance bonds shall be released within one (1) month after the expiry date of such bonds. Within 1 month More than 1 month but less than 2 months More than 2 months Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0 0 0 0
10 All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received. Within 3 days More than 3 days but less than 7 days More than 7 days Within 3 days More than 3 days but less than 7 days More than 7 days
5 0 0 100 0 0
  Overall
182 2 0 99 1 0

 

 

Achievement of Client's Charter FDPM  

For October 2017

NOCLIENT'S CHARTERNO. OF ACTIVITIES THAT ACHIEVED THE TARGET


PERCENT (%) PERFORMANCE
BY TARGET

1 All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. Within 1 week More than 1 week but less than 2 weeks More than 2 weeks Within 1 week More than 1 week but less than 2 weeks More than 2 weeks
3 0 0 100 0 0
2 Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies. Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
29 0 0 100 0 0
3 All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
15 0 0 100 0 0
4 All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications. Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
33 0 0 0 0 0
5 All applications to attend courses at the Forestry School in Kepong and the Logging Training Centre in Terengganu shall be notified within one (1) month after the dates of interviews. Within 1 month

More than 1 month but less than 2 months

More than 2 months Within 1 month

More than 1 month but less than 2 months

More than 2 months
93 0 0 100 0 0
6 All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated. Before the stipulated date On the stipulated Date Over the stipulated date Before the stipulated date On the stipulated Date Over the stipulated date
0 2 0 0 100 0
7 Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued. Within 4 months More than 4 week but less than 5 months More than 5 months Within 4 months More than 4 week but less than 5 months More than 5 months
4 0 0 100 0 0
8 Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled. Within 1 month More than 1 month but less than 2 months More than 2 months Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0 0 0 0
9 Performance bonds shall be released within one (1) month after the expiry date of such bonds. Within 1 month More than 1 month but less than 2 months More than 2 months Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0 0 0 0
10 All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received. Within 3 days More than 3 days but less than 7 days More than 7 days Within 3 days More than 3 days but less than 7 days More than 7 days
5 0 0 100 0 0
  Overall
182 2 0 99 1 0

 

 

 

Achievement of Client's Charter FDPM  

For November 2017

NOCLIENT'S CHARTERNO. OF ACTIVITIES THAT ACHIEVED THE TARGET


PERCENT (%) PERFORMANCE
BY TARGET

1 All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. Within 1 week More than 1 week but less than 2 weeks More than 2 weeks Within 1 week More than 1 week but less than 2 weeks More than 2 weeks
3 0 0 100 0 0
2 Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies. Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
29 0 0 100 0 0
3 All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
15 0 0 100 0 0
4 All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications. Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
33 0 0 0 0 0
5 All applications to attend courses at the Forestry School in Kepong and the Logging Training Centre in Terengganu shall be notified within one (1) month after the dates of interviews. Within 1 month

More than 1 month but less than 2 months

More than 2 months Within 1 month

More than 1 month but less than 2 months

More than 2 months
93 0 0 100 0 0
6 All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated. Before the stipulated date On the stipulated Date Over the stipulated date Before the stipulated date On the stipulated Date Over the stipulated date
0 2 0 0 100 0
7 Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued. Within 4 months More than 4 week but less than 5 months More than 5 months Within 4 months More than 4 week but less than 5 months More than 5 months
4 0 0 100 0 0
8 Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled. Within 1 month More than 1 month but less than 2 months More than 2 months Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0 0 0 0
9 Performance bonds shall be released within one (1) month after the expiry date of such bonds. Within 1 month More than 1 month but less than 2 months More than 2 months Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0 0 0 0
10 All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received. Within 3 days More than 3 days but less than 7 days More than 7 days Within 3 days More than 3 days but less than 7 days More than 7 days
5 0 0 100 0 0
  Overall
182 2 0 99 1 0

 

 

 

Achievement of Client's Charter FDPM  

For December 2017

NOCLIENT'S CHARTERNO. OF ACTIVITIES THAT ACHIEVED THE TARGET


PERCENT (%) PERFORMANCE
BY TARGET

1 All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. Within 1 week More than 1 week but less than 2 weeks More than 2 weeks Within 1 week More than 1 week but less than 2 weeks More than 2 weeks
3 0 0 100 0 0
2 Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies. Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
29 0 0 100 0 0
3 All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
15 0 0 100 0 0
4 All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications. Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
33 0 0 0 0 0
5 All applications to attend courses at the Forestry School in Kepong and the Logging Training Centre in Terengganu shall be notified within one (1) month after the dates of interviews. Within 1 month

More than 1 month but less than 2 months

More than 2 months Within 1 month

More than 1 month but less than 2 months

More than 2 months
93 0 0 100 0 0
6 All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated. Before the stipulated date On the stipulated Date Over the stipulated date Before the stipulated date On the stipulated Date Over the stipulated date
0 2 0 0 100 0
7 Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued. Within 4 months More than 4 week but less than 5 months More than 5 months Within 4 months More than 4 week but less than 5 months More than 5 months
4 0 0 100 0 0
8 Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled. Within 1 month More than 1 month but less than 2 months More than 2 months Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0 0 0 0
9 Performance bonds shall be released within one (1) month after the expiry date of such bonds. Within 1 month More than 1 month but less than 2 months More than 2 months Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0 0 0 0
10 All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received. Within 3 days More than 3 days but less than 7 days More than 7 days Within 3 days More than 3 days but less than 7 days More than 7 days
5 0 0 100 0 0
  Overall
182 2 0 99 1 0

Achievement of Client's Charter FDPM

For January 2016

NoClient's CharterNo. of Activities That Achieved The Target
1 All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. Within 1 week More than 1 week but less than 2 weeks More than 2 weeks
0 0 0
2 Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
13 2 2
3 All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0
4 All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0
5 All applications to attend courses at the Forestry School in Kepong and the Logging Training Centre in Terengganu shall be notified within one (1) month after the dates of interviews Within 1 Month More than 1 month but less than 2 months More than 2 months
0 0 0
6 All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated Before the stipulated date On the stipulated Date Over the stipulated date
0 0 0
7 Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued Within 4 months More than 4 week but less than 5 months More than 5 months
0 0 0
8 Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled Within 1 month More than 1 month but less than 2 months
2 bulan
More than 2 months
0 0 0
9 Performance bonds shall be released within one (1) month after the expiry date of such bonds Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0
10 All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received Within 3 days More than 3 days but less than 7 days More than 7 days
6 0 0

Achievement of Client's Charter FDPM

For February 2016

NoClient's CharterNo. of Activities That Achieved The Target
1 All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. Within 1 week More than 1 week but less than 2 weeks More than 2 weeks
0 0 0
2 Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0
3 All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0
4 All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0
5 All applications to attend courses at the Forestry School in Kepong and the Logging Training Centre in Terengganu shall be notified within one (1) month after the dates of interviews Within 1 Month More than 1 month but less than 2 months More than 2 months
0 0 0
6 All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated Before the stipulated date On the stipulated Date Over the stipulated date
0 0 0
7 Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued Within 4 months More than 4 week but less than 5 months More than 5 months
0 0 0
8 Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled Within 1 month More than 1 month but less than 2 months
2 bulan
More than 2 months
0 0 0
9 Performance bonds shall be released within one (1) month after the expiry date of such bonds Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0
10 All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received Within 3 days More than 3 days but less than 7 days More than 7 days
0 0 0

Achievement of Client's Charter FDPM

For March 2016

NoClient's CharterNo. of Activities That Achieved The Target
1 All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. Within 1 week More than 1 week but less than 2 weeks More than 2 weeks
0 0 0
2 Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0
3 All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0
4 All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0
5 All applications to attend courses at the Forestry School in Kepong and the Logging Training Centre in Terengganu shall be notified within one (1) month after the dates of interviews Within 1 Month More than 1 month but less than 2 months More than 2 months
0 0 0
6 All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated Before the stipulated date On the stipulated Date Over the stipulated date
0 0 0
7 Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued Within 4 months More than 4 week but less than 5 months More than 5 months
0 0 0
8 Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled Within 1 month More than 1 month but less than 2 months
2 bulan
More than 2 months
0 0 0
9 Performance bonds shall be released within one (1) month after the expiry date of such bonds Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0
10 All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received Within 3 days More than 3 days but less than 7 days More than 7 days
0 0 0

Achievement of Client's Charter FDPM

For April 2016

NoClient's CharterNo. of Activities That Achieved The Target
1 All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. Within 1 week More than 1 week but less than 2 weeks More than 2 weeks
0 0 0
2 Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 2
3 All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0
4 All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0
5 All applications to attend courses at the Forestry School in Kepong and the Logging Training Centre in Terengganu shall be notified within one (1) month after the dates of interviews Within 1 Month More than 1 month but less than 2 months More than 2 months
0 0 0
6 All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated Before the stipulated date On the stipulated Date Over the stipulated date
0 0 0
7 Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued Within 4 months More than 4 week but less than 5 months More than 5 months
0 0 0
8 Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled Within 1 month More than 1 month but less than 2 months
2 bulan
More than 2 months
0 0 0
9 Performance bonds shall be released within one (1) month after the expiry date of such bonds Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0
10 All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received Within 3 days More than 3 days but less than 7 days More than 7 days
0 0 0

Achievement of Client's Charter FDPM

For May 2016

NoClient's CharterNo. of Activities That Achieved The Target
1 All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. Within 1 week More than 1 week but less than 2 weeks More than 2 weeks
5 0 0
2 Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
44 0 0
3 All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
1 0 0
4 All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0
5 All applications to attend courses at the Forestry School in Kepong and the Logging Training Centre in Terengganu shall be notified within one (1) month after the dates of interviews Within 1 Month More than 1 month but less than 2 months More than 2 months
3 0 0
6 All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated Before the stipulated date On the stipulated Date Over the stipulated date
0 0 0
7 Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued Within 4 months More than 4 week but less than 5 months More than 5 months
1 0 0
8 Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled Within 1 month More than 1 month but less than 2 months
2 bulan
More than 2 months
1 0 0
9 Performance bonds shall be released within one (1) month after the expiry date of such bonds Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0
10 All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received Within 3 days More than 3 days but less than 7 days More than 7 days
10 0 0

Achievement of Client's Charter FDPM

For June 2016

NoClient's CharterNo. of Activities That Achieved The Target
1 All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. Within 1 week More than 1 week but less than 2 weeks More than 2 weeks
0 0 0
2 Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
9 0 0
3 All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
12 0 0
4 All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0
5 All applications to attend courses at the Forestry School in Kepong and the Logging Training Centre in Terengganu shall be notified within one (1) month after the dates of interviews Within 1 Month More than 1 month but less than 2 months More than 2 months
0 0 0
6 All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated Before the stipulated date On the stipulated Date Over the stipulated date
0 3 0
7 Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued Within 4 months More than 4 week but less than 5 months More than 5 months
0 0 0
8 Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled Within 1 month More than 1 month but less than 2 months
2 bulan
More than 2 months
0 0 0
9 Performance bonds shall be released within one (1) month after the expiry date of such bonds Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0
10 All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received Within 3 days More than 3 days but less than 7 days More than 7 days
3 0 0

Achievement of Client's Charter FDPM

For July 2016

NoClient's CharterNo. of Activities That Achieved The Target
1 All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. Within 1 week More than 1 week but less than 2 weeks More than 2 weeks
1 0 1
2 Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
14 0 0
3 All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
6 0 0
4 All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0
5 All applications to attend courses at the Forestry School in Kepong and the Logging Training Centre in Terengganu shall be notified within one (1) month after the dates of interviews Within 1 Month More than 1 month but less than 2 months More than 2 months
0 0 0
6 All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated Before the stipulated date On the stipulated Date Over the stipulated date
0 3 0
7 Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued Within 4 months More than 4 week but less than 5 months More than 5 months
0 0 0
8 Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled Within 1 month More than 1 month but less than 2 months
2 bulan
More than 2 months
0 0 0
9 Performance bonds shall be released within one (1) month after the expiry date of such bonds Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0
10 All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received Within 3 days More than 3 days but less than 7 days More than 7 days
2 0 0

Achievement of Client's Charter FDPM

For August 2016

NoClient's CharterNo. of Activities That Achieved The Target
1 All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. Within 1 week More than 1 week but less than 2 weeks More than 2 weeks
1 0 1
2 Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
14 0 0
3 All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
6 0 0
4 All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0
5 All applications to attend courses at the Forestry School in Kepong and the Logging Training Centre in Terengganu shall be notified within one (1) month after the dates of interviews Within 1 Month More than 1 month but less than 2 months More than 2 months
0 0 0
6 All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated Before the stipulated date On the stipulated Date Over the stipulated date
0 3 0
7 Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued Within 4 months More than 4 week but less than 5 months More than 5 months
0 0 0
8 Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled Within 1 month More than 1 month but less than 2 months
2 bulan
More than 2 months
0 0 0
9 Performance bonds shall be released within one (1) month after the expiry date of such bonds Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0
10 All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received Within 3 days More than 3 days but less than 7 days More than 7 days
2 0 0

Achievement of Client's Charter FDPM

For September 2016

NoClient's CharterNo. of Activities That Achieved The Target
1 All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. Within 1 week More than 1 week but less than 2 weeks More than 2 weeks
1 0 1
2 Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
14 0  0
3 All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
6 0 0
4 All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0
5 All applications to attend courses at the Forestry School in Kepong and the Logging Training Centre in Terengganu shall be notified within one (1) month after the dates of interviews Within 1 Month More than 1 month but less than 2 months More than 2 months
0 0 0
6 All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated Before the stipulated date On the stipulated Date Over the stipulated date
0 3 0
7 Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued Within 4 months More than 4 week but less than 5 months More than 5 months
0 0 0
8 Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled Within 1 month More than 1 month but less than 2 months
2 bulan
More than 2 months
0 0 0
9 Performance bonds shall be released within one (1) month after the expiry date of such bonds Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0
10 All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received Within 3 days More than 3 days but less than 7 days More than 7 days
2 0 0

Achievement of Client's Charter FDPM

For October 2016

NoClient's CharterNo. of Activities That Achieved The Target
1 All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. Within 1 week More than 1 week but less than 2 weeks More than 2 weeks
0 0 0
2 Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0  0
3 All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0
4 All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0
5 All applications to attend courses at the Forestry School in Kepong and the Logging Training Centre in Terengganu shall be notified within one (1) month after the dates of interviews Within 1 Month More than 1 month but less than 2 months More than 2 months
0 0 0
6 All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated Before the stipulated date On the stipulated Date Over the stipulated date
0 0 0
7 Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued Within 4 months More than 4 week but less than 5 months More than 5 months
0 0 0
8 Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled Within 1 month More than 1 month but less than 2 months
2 bulan
More than 2 months
0 0 0
9 Performance bonds shall be released within one (1) month after the expiry date of such bonds Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0
10 All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received Within 3 days More than 3 days but less than 7 days More than 7 days
0 0 0

Achievement of Client's Charter FDPM

For November 2016

NoClient's CharterNo. of Activities That Achieved The Target
1 All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. Within 1 week More than 1 week but less than 2 weeks More than 2 weeks
0 0 0
2 Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0  0
3 All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0
4 All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0
5 All applications to attend courses at the Forestry School in Kepong and the Logging Training Centre in Terengganu shall be notified within one (1) month after the dates of interviews Within 1 Month More than 1 month but less than 2 months More than 2 months
0 0 0
6 All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated Before the stipulated date On the stipulated Date Over the stipulated date
0 0 0
7 Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued Within 4 months More than 4 week but less than 5 months More than 5 months
0 0 0
8 Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled Within 1 month More than 1 month but less than 2 months
2 bulan
More than 2 months
0 0 0
9 Performance bonds shall be released within one (1) month after the expiry date of such bonds Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0
10 All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received Within 3 days More than 3 days but less than 7 days More than 7 days
0 0 0

Achievement of Client's Charter FDPM

For December 2016

NoClient's CharterNo. of Activities That Achieved The Target
1 All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. Within 1 week More than 1 week but less than 2 weeks More than 2 weeks
0 0 0
2 Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0  0
3 All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0
4 All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0
5 All applications to attend courses at the Forestry School in Kepong and the Logging Training Centre in Terengganu shall be notified within one (1) month after the dates of interviews Within 1 Month More than 1 month but less than 2 months More than 2 months
0 0 0
6 All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated Before the stipulated date On the stipulated Date Over the stipulated date
0 0 0
7 Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued Within 4 months More than 4 week but less than 5 months More than 5 months
0 0 0
8 Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled Within 1 month More than 1 month but less than 2 months
2 bulan
More than 2 months
0 0 0
9 Performance bonds shall be released within one (1) month after the expiry date of such bonds Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0
10 All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received Within 3 days More than 3 days but less than 7 days More than 7 days
0 0 0