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Achievement of Client's Charter FDPM

For April 2022

NO	CLIENT'S CHARTER	NO. OF ACTIVITIES THAT ACHIEVED THE TARGET			PERCENT (%) PERFORMANCE BY TARGET
1	All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department.	Within 1 week	More than 1 week but less than 2 weeks	More than 2 weeks	Within 1 week	More than 1 week but less than 2 weeks	More than 2 weeks
1		51	2	0	96	4	0
2	Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies.	Within 2 week	More than 2 week but less than 4 weeks	More than 4 weeks	Within 2 week	More than 2 week but less than 4 weeks	More than 4 weeks
2		35	0	0	100	0	0
3	All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made	Within 2 week	More than 2 week but less than 4 weeks	More than 4 weeks	Within 2 week	More than 2 week but less than 4 weeks	More than 4 weeks
3		0	0	0	0	0	0
4	All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications.	Within 2 week	More than 2 week but less than 4 weeks	More than 4 weeks	Within 2 week	More than 2 week but less than 4 weeks	More than 4 weeks
4		0	0	0	0	0	0
5	All applications to attend courses at the Forestry School in Kepong and the Logging Training Centre in Terengganu shall be notified within one (1) month after the dates of interviews.	Within 1 month	More than 1 month but less than 2 months	More than 2 months	Within 1 month	More than 1 month but less than 2 months	More than 2 months
5		0	0	0	0	0	0
6	All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated.	Before the stipulated date	On the stipulated Date	Over the stipulated date	Before the stipulated date	On the stipulated Date	Over the stipulated date
6		12	2	0	86	14	0
7	Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued.	Within 4 months	More than 4 week but less than 5 months	More than 5 months	Within 4 months	More than 4 week but less than 5 months	More than 5 months
7		0	0	0	0	0	0
8	Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled.	Within 1 month	More than 1 month but less than 2 months	More than 2 months	Within 1 month	More than 1 month but less than 2 months	More than 2 months
8		0	0	0	0	0	0
9	Performance bonds shall be released within one (1) month after the expiry date of such bonds.	Within 1 month	More than 1 month but less than 2 months	More than 2 months	Within 1 month	More than 1 month but less than 2 months	More than 2 months
9		0	0	0	0	0	0
10	All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received.	Within 3 days	More than 3 days but less than 7 days	More than 7 days	Within 3 days	More than 3 days but less than 7 days	More than 7 days
10		12	0	0	100	0	0
	Overall
	Overall	110	4	0	96	4	0

Achievement of Client's Charter FDPM

For September 2022

NO	CLIENT'S CHARTER	NO. OF ACTIVITIES THAT ACHIEVED THE TARGET			PERCENT (%) PERFORMANCE BY TARGET
1	All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department.	Within 1 week	More than 1 week but less than 2 weeks	More than 2 weeks	Within 1 week	More than 1 week but less than 2 weeks	More than 2 weeks
1		51	2	0	96	4	0
2	Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies.	Within 2 week	More than 2 week but less than 4 weeks	More than 4 weeks	Within 2 week	More than 2 week but less than 4 weeks	More than 4 weeks
2		35	0	0	100	0	0
3	All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made	Within 2 week	More than 2 week but less than 4 weeks	More than 4 weeks	Within 2 week	More than 2 week but less than 4 weeks	More than 4 weeks
3		0	0	0	0	0	0
4	All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications.	Within 2 week	More than 2 week but less than 4 weeks	More than 4 weeks	Within 2 week	More than 2 week but less than 4 weeks	More than 4 weeks
4		0	0	0	0	0	0
5	All applications to attend courses at the Forestry School in Kepong and the Logging Training Centre in Terengganu shall be notified within one (1) month after the dates of interviews.	Within 1 month	More than 1 month but less than 2 months	More than 2 months	Within 1 month	More than 1 month but less than 2 months	More than 2 months
5		0	0	0	0	0	0
6	All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated.	Before the stipulated date	On the stipulated Date	Over the stipulated date	Before the stipulated date	On the stipulated Date	Over the stipulated date
6		12	2	0	86	14	0
7	Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued.	Within 4 months	More than 4 week but less than 5 months	More than 5 months	Within 4 months	More than 4 week but less than 5 months	More than 5 months
7		0	0	0	0	0	0
8	Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled.	Within 1 month	More than 1 month but less than 2 months	More than 2 months	Within 1 month	More than 1 month but less than 2 months	More than 2 months
8		0	0	0	0	0	0
9	Performance bonds shall be released within one (1) month after the expiry date of such bonds.	Within 1 month	More than 1 month but less than 2 months	More than 2 months	Within 1 month	More than 1 month but less than 2 months	More than 2 months
9		0	0	0	0	0	0
10	All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received.	Within 3 days	More than 3 days but less than 7 days	More than 7 days	Within 3 days	More than 3 days but less than 7 days	More than 7 days
10		12	0	0	100	0	0
	Overall
	Overall	110	4	0	96	4	0

Achievement of Client's Charter FDPM

For July 2020

NO	CLIENT'S CHARTER	NO. OF ACTIVITIES THAT ACHIEVED THE TARGET			PERCENT (%) PERFORMANCE BY TARGET
1	All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department.	Within 1 week	More than 1 week but less than 2 weeks	More than 2 weeks	Within 1 week	More than 1 week but less than 2 weeks	More than 2 weeks
1		66	0	0	100	0	0
2	Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies.	Within 2 week	More than 2 week but less than 4 weeks	More than 4 weeks	Within 2 week	More than 2 week but less than 4 weeks	More than 4 weeks
2		42	0	0	100	0	0
3	All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made	Within 2 week	More than 2 week but less than 4 weeks	More than 4 weeks	Within 2 week	More than 2 week but less than 4 weeks	More than 4 weeks
3		1	0	0	100	0	0
4	All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications.	Within 2 week	More than 2 week but less than 4 weeks	More than 4 weeks	Within 2 week	More than 2 week but less than 4 weeks	More than 4 weeks
4		0	0	0	0	0	0
5	All applications to attend courses at the Forestry School in Kepong and the Logging Training Centre in Terengganu shall be notified within one (1) month after the dates of interviews.	Within 1 month	More than 1 month but less than 2 months	More than 2 months	Within 1 month	More than 1 month but less than 2 months	More than 2 months
5		0	0	0	0	0	0
6	All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated.	Before the stipulated date	On the stipulated Date	Over the stipulated date	Before the stipulated date	On the stipulated Date	Over the stipulated date
6		7	2	0	78	22	0
7	Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued.	Within 4 months	More than 4 week but less than 5 months	More than 5 months	Within 4 months	More than 4 week but less than 5 months	More than 5 months
7		0	0	0	0	0	0
8	Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled.	Within 1 month	More than 1 month but less than 2 months	More than 2 months	Within 1 month	More than 1 month but less than 2 months	More than 2 months
8		0	0	0	0	0	0
9	Performance bonds shall be released within one (1) month after the expiry date of such bonds.	Within 1 month	More than 1 month but less than 2 months	More than 2 months	Within 1 month	More than 1 month but less than 2 months	More than 2 months
9		0	0	0	0	0	0
10	All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received.	Within 3 days	More than 3 days but less than 7 days	More than 7 days	Within 3 days	More than 3 days but less than 7 days	More than 7 days
10		4	0	0	100	0	0
	Overall
	Overall	120	2	0	98.4	1.6	0

Achievement of Client's Charter FDPM

For August 2020

NO	CLIENT'S CHARTER	NO. OF ACTIVITIES THAT ACHIEVED THE TARGET			PERCENT (%) PERFORMANCE BY TARGET
1	All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department.	Within 1 week	More than 1 week but less than 2 weeks	More than 2 weeks	Within 1 week	More than 1 week but less than 2 weeks	More than 2 weeks
1		60	0	0	100	0	0
2	Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies.	Within 2 week	More than 2 week but less than 4 weeks	More than 4 weeks	Within 2 week	More than 2 week but less than 4 weeks	More than 4 weeks
2		43	0	0	100	0	0
3	All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made	Within 2 week	More than 2 week but less than 4 weeks	More than 4 weeks	Within 2 week	More than 2 week but less than 4 weeks	More than 4 weeks
3		1	0	0	100	0	0
4	All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications.	Within 2 week	More than 2 week but less than 4 weeks	More than 4 weeks	Within 2 week	More than 2 week but less than 4 weeks	More than 4 weeks
4		0	0	0	0	0	0
5	All applications to attend courses at the Forestry School in Kepong and the Logging Training Centre in Terengganu shall be notified within one (1) month after the dates of interviews.	Within 1 month	More than 1 month but less than 2 months	More than 2 months	Within 1 month	More than 1 month but less than 2 months	More than 2 months
5		0	0	0	0	0	0
6	All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated.	Before the stipulated date	On the stipulated Date	Over the stipulated date	Before the stipulated date	On the stipulated Date	Over the stipulated date
6		8	2	0	80	20	0
7	Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued.	Within 4 months	More than 4 week but less than 5 months	More than 5 months	Within 4 months	More than 4 week but less than 5 months	More than 5 months
7		0	0	0	0	0	0
8	Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled.	Within 1 month	More than 1 month but less than 2 months	More than 2 months	Within 1 month	More than 1 month but less than 2 months	More than 2 months
8		0	0	0	0	0	0
9	Performance bonds shall be released within one (1) month after the expiry date of such bonds.	Within 1 month	More than 1 month but less than 2 months	More than 2 months	Within 1 month	More than 1 month but less than 2 months	More than 2 months
9		0	0	0	0	0	0
10	All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received.	Within 3 days	More than 3 days but less than 7 days	More than 7 days	Within 3 days	More than 3 days but less than 7 days	More than 7 days
10		8	0	0	100	0	0
	Overall
	Overall	120	2	0	98.4	1.6	0

Achievement of Client's Charter FDPM

For September 2020

NO	CLIENT'S CHARTER	NO. OF ACTIVITIES THAT ACHIEVED THE TARGET			PERCENT (%) PERFORMANCE BY TARGET
1	All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department.	Within 1 week	More than 1 week but less than 2 weeks	More than 2 weeks	Within 1 week	More than 1 week but less than 2 weeks	More than 2 weeks
1		38	0	0	100	0	0
2	Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies.	Within 2 week	More than 2 week but less than 4 weeks	More than 4 weeks	Within 2 week	More than 2 week but less than 4 weeks	More than 4 weeks
2		41	0	0	100	0	0
3	All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made	Within 2 week	More than 2 week but less than 4 weeks	More than 4 weeks	Within 2 week	More than 2 week but less than 4 weeks	More than 4 weeks
3		0	0	0	0	0	0
4	All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications.	Within 2 week	More than 2 week but less than 4 weeks	More than 4 weeks	Within 2 week	More than 2 week but less than 4 weeks	More than 4 weeks
4		0	0	0	0	0	0
5	All applications to attend courses at the Forestry School in Kepong and the Logging Training Centre in Terengganu shall be notified within one (1) month after the dates of interviews.	Within 1 month	More than 1 month but less than 2 months	More than 2 months	Within 1 month	More than 1 month but less than 2 months	More than 2 months
5		0	0	0	0	0	0
6	All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated.	Before the stipulated date	On the stipulated Date	Over the stipulated date	Before the stipulated date	On the stipulated Date	Over the stipulated date
6		9	2	0	82	18	0
7	Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued.	Within 4 months	More than 4 week but less than 5 months	More than 5 months	Within 4 months	More than 4 week but less than 5 months	More than 5 months
7		0	0	0	0	0	0
8	Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled.	Within 1 month	More than 1 month but less than 2 months	More than 2 months	Within 1 month	More than 1 month but less than 2 months	More than 2 months
8		0	0	0	0	0	0
9	Performance bonds shall be released within one (1) month after the expiry date of such bonds.	Within 1 month	More than 1 month but less than 2 months	More than 2 months	Within 1 month	More than 1 month but less than 2 months	More than 2 months
9		0	0	0	0	0	0
10	All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received.	Within 3 days	More than 3 days but less than 7 days	More than 7 days	Within 3 days	More than 3 days but less than 7 days	More than 7 days
10		10	2	0	83	17	0
	Overall
	Overall	98	4	0	96	4	0

Pencapaian Pelaksanaan Piagam Pelanggan Ibu Pejabat Perhutanan Semenanjung Malaysia

Bulan Oktober 2020

Bil	Piagam Pelanggan	Bilangan aktiviti yang menepati sasaran			Peratusan (%) pencapaian mengikut sasaran
1	Semua permohonan untuk mendapatkan maklumat-maklumat mengenai pengurusan, pembangunan dan pemuliharaan sumber hutan serta industri perhutanan akan dikemukakan dalam tempoh satu (1) minggu dari tarikh permohonan diterima kecuali bagi maklumat-maklumat yang belum diperolehi oleh Jabatan	Menepati sasaran 1 minggu	Melebihi 1 minggu tetapi tidak melebihi 2 minggu	Melebihi 2 minggu	Menepati sasaran 1 minggu	Melebihi 1 minggu tetapi tidak melebihi 2 minggu	Melebihi 2 minggu
1		46	0	0	100	0	0
2	Nasihat-nasihat teknikal mengenai pengurusan, pembangunan dan pemuliharaan sumber hutan serta industri perhutanan akan dikemukakan dalam tempoh dua (2) minggu dari tarikh ianya diterima kecuali bagi perkara-perkara yang memerlukan kajian yang khusus	Menepati sasaran 2 minggu	Melebihi 2 minggu tetapi tidak melebihi 4 minggu	Melebihi 4 minggu	Menepati sasaran 2 minggu	Melebihi 2 minggu tetapi tidak melebihi 4 minggu	Melebihi 4 minggu
2		26	0	0	100	0	0
3	Semua permohonan untuk mendapatkan penerbitan tidak terperingkat akan diedarkan dalam tempoh (2) minggu dari tarikh permohonan diterima	Menepati sasaran 2 minggu	Melebihi 2 minggu tetapi tidak melebihi 4 minggu	Melebihi 4 minggu	Menepati sasaran 2 minggu	Melebihi 2 minggu tetapi tidak melebihi 4 minggu	Melebihi 4 minggu
3		2	0	0	100	0	0
4	Permohonan untuk mengikuti latihan dalam perkhidmatan yang dianjurkan oleh Jabatan akan dimaklumkan keputusannya dalam tempoh dua (2) minggu selepas tarikh tamat penerimaan permohonan	Menepati sasaran 2 minggu	Melebihi 2 minggu tetapi tidak melebihi 4 minggu	Melebihi 4 minggu	Menepati sasaran 2 minggu	Melebihi 2 minggu tetapi tidak melebihi 4 minggu	Melebihi 4 minggu
4		0	0	0	0	0	0
5	Permohonan untuk mengikuti kursus-kursus di Sekolah Perhutanan, Kepong dan Pusat Latihan Membalak, Terengganu akan dimaklumkan keputusannya dalam tempoh satu (1) bulan selepas tarikh temuduga	Menepati sasaran 1 bulan	Melebihi 1 bulan tetapi tidak melebihi 2 bulan	Melebihi 2 bulan	Menepati sasaran 1 bulan	Melebihi 1 bulan tetapi tidak melebihi 2 bulan	Melebihi 2 bulan
5		0	0	0	0	0	0
6	Semua laporan kemajuan projek pembangunan hutan akan dikemukakan kepada agensi pusat tidak lewat dari tarikh yang ditetapkan	Awal tarikh	Menepati tarikh	Melepasi tarikh	Awal tarikh	Menepati tarikh	Melepasi tarikh
6		10	2	0	83	17	0
7	Keputusan tawaran pelaksanaan projek pembangunan hutan akan dimaklumkan tidak lewat dari empat (4) bulan selepas tawaran dikeluarkan	Menepati sasaran 4 bulan	Melebihi 4 bulan tetapi tidak melebihi 5 bulan	Melebihi 5 bulan	Menepati sasaran 4 bulan	Melebihi 4 bulan tetapi tidak melebihi 5 bulan	Melebihi 5 bulan
7		0	0	0	0	0	0
8	Tindakan untuk mengemukakan dokumen bagi bayaran kemajuan kontrak ke Perbendaharaan akan diambil dalam tempoh satu (1) bulan dari tarikh permohonan diterima sekiranya semua syarat-syarat yang ditetapkan dipenuhi	Menepati sasaran 1 bulan	Melebihi 1 bulan tetapi tidak melebihi 2 bulan	Melebihi 2 bulan	Menepati sasaran 1 bulan	Melebihi 1 bulan tetapi tidak melebihi 2 bulan	Melebihi 2 bulan
8		0	0	0	0	0	0
9	Bon pelaksanaan kontrak akan dilepaskan dalam tempoh satu (1) bulan selepas tamat tempoh bon tersebut	Menepati sasaran 1 bulan	Melebihi 1 bulan tetapi tidak melebihi 2 bulan	Melebihi 2 bulan	Menepati sasaran 1 bulan	Melebihi 1 bulan tetapi tidak melebihi 2 bulan	Melebihi 2 bulan
9		0	0	0	0	0	0
10	Semua aduan berhubung perkhidmatan perhutanan diambil tindakan dalam tempoh tiga (3) hari dari tarikh aduan diterima	Menepati sasaran 3 hari	Melebihi 3 hari tetapi tidak melebihi 7 hari	Melebihi 7 hari	Menepati sasaran 3 hari	Melebihi 3 hari tetapi tidak melebihi 7 hari	Melebihi 7 hari
10		4	0	0	100	0	0
	Jumlah Keseluruhan
	Jumlah Keseluruhan	88	2	0	98	2	0