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Achievement of Client's Charter FDPM
For January 2024
NO | CLIENT'S CHARTER | NO. OF ACTIVITIES THAT ACHIEVED THE TARGET |
| ||||
---|---|---|---|---|---|---|---|
1 | All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. | Within 1 week | More than 1 week but less than 2 weeks | More than 2 weeks | Within 1 week | More than 1 week but less than 2 weeks | More than 2 weeks |
51 | 2 | 0 | 96 | 4 | 0 | ||
2 | Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies. | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
35 | 0 | 0 | 100 | 0 | 0 | ||
3 | All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
0 | 0 | 0 | 0 | 0 | 0 | ||
4 | All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications. | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
0 | 0 | 0 | 0 | 0 | 0 | ||
5 | All applications to attend courses at the Forest Training Institute (FORTRAIN) and Terengganu Forestry Training Center shall be notified within one (1) month after the dates of interviews. | Within 1 month |
More than 1 month but less than 2 months |
More than 2 months | Within 1 month |
More than 1 month but less than 2 months |
More than 2 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
6 | All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated. | Before the stipulated date | On the stipulated Date | Over the stipulated date | Before the stipulated date | On the stipulated Date | Over the stipulated date |
12 | 2 | 0 | 86 | 14 | 0 | ||
7 | Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued. | Within 4 months | More than 4 week but less than 5 months | More than 5 months | Within 4 months | More than 4 week but less than 5 months | More than 5 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
8 | Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled. | Within 1 month | More than 1 month but less than 2 months | More than 2 months | Within 1 month | More than 1 month but less than 2 months | More than 2 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
9 | Performance bonds shall be released within one (1) month after the expiry date of such bonds. | Within 1 month | More than 1 month but less than 2 months | More than 2 months | Within 1 month | More than 1 month but less than 2 months | More than 2 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
10 | All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received. | Within 3 days | More than 3 days but less than 7 days | More than 7 days | Within 3 days | More than 3 days but less than 7 days | More than 7 days |
12 | 0 | 0 | 100 | 0 | 0 | ||
Overall | |||||||
110 | 4 | 0 | 96 | 4 | 0 |
Achievement of Client's Charter FDPM
For February 2024
NO | CLIENT'S CHARTER | NO. OF ACTIVITIES THAT ACHIEVED THE TARGET |
| ||||
---|---|---|---|---|---|---|---|
1 | All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. | Within 1 week | More than 1 week but less than 2 weeks | More than 2 weeks | Within 1 week | More than 1 week but less than 2 weeks | More than 2 weeks |
51 | 2 | 0 | 96 | 4 | 0 | ||
2 | Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies. | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
35 | 0 | 0 | 100 | 0 | 0 | ||
3 | All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
0 | 0 | 0 | 0 | 0 | 0 | ||
4 | All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications. | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
0 | 0 | 0 | 0 | 0 | 0 | ||
5 | All applications to attend courses at the Forest Training Institute (FORTRAIN) and Terengganu Forestry Training Center shall be notified within one (1) month after the dates of interviews. | Within 1 month |
More than 1 month but less than 2 months |
More than 2 months | Within 1 month |
More than 1 month but less than 2 months |
More than 2 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
6 | All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated. | Before the stipulated date | On the stipulated Date | Over the stipulated date | Before the stipulated date | On the stipulated Date | Over the stipulated date |
12 | 2 | 0 | 86 | 14 | 0 | ||
7 | Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued. | Within 4 months | More than 4 week but less than 5 months | More than 5 months | Within 4 months | More than 4 week but less than 5 months | More than 5 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
8 | Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled. | Within 1 month | More than 1 month but less than 2 months | More than 2 months | Within 1 month | More than 1 month but less than 2 months | More than 2 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
9 | Performance bonds shall be released within one (1) month after the expiry date of such bonds. | Within 1 month | More than 1 month but less than 2 months | More than 2 months | Within 1 month | More than 1 month but less than 2 months | More than 2 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
10 | All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received. | Within 3 days | More than 3 days but less than 7 days | More than 7 days | Within 3 days | More than 3 days but less than 7 days | More than 7 days |
12 | 0 | 0 | 100 | 0 | 0 | ||
Overall | |||||||
110 | 4 | 0 | 96 | 4 | 0 |
Achievement of Client's Charter FDPM
For February 2024
NO | CLIENT'S CHARTER | NO. OF ACTIVITIES THAT ACHIEVED THE TARGET |
| ||||
---|---|---|---|---|---|---|---|
1 | All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. | Within 1 week | More than 1 week but less than 2 weeks | More than 2 weeks | Within 1 week | More than 1 week but less than 2 weeks | More than 2 weeks |
51 | 2 | 0 | 96 | 4 | 0 | ||
2 | Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies. | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
35 | 0 | 0 | 100 | 0 | 0 | ||
3 | All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
0 | 0 | 0 | 0 | 0 | 0 | ||
4 | All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications. | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
0 | 0 | 0 | 0 | 0 | 0 | ||
5 | All applications to attend courses at the Forest Training Institute (FORTRAIN) and Terengganu Forestry Training Center shall be notified within one (1) month after the dates of interviews. | Within 1 month |
More than 1 month but less than 2 months |
More than 2 months | Within 1 month |
More than 1 month but less than 2 months |
More than 2 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
6 | All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated. | Before the stipulated date | On the stipulated Date | Over the stipulated date | Before the stipulated date | On the stipulated Date | Over the stipulated date |
12 | 2 | 0 | 86 | 14 | 0 | ||
7 | Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued. | Within 4 months | More than 4 week but less than 5 months | More than 5 months | Within 4 months | More than 4 week but less than 5 months | More than 5 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
8 | Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled. | Within 1 month | More than 1 month but less than 2 months | More than 2 months | Within 1 month | More than 1 month but less than 2 months | More than 2 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
9 | Performance bonds shall be released within one (1) month after the expiry date of such bonds. | Within 1 month | More than 1 month but less than 2 months | More than 2 months | Within 1 month | More than 1 month but less than 2 months | More than 2 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
10 | All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received. | Within 3 days | More than 3 days but less than 7 days | More than 7 days | Within 3 days | More than 3 days but less than 7 days | More than 7 days |
12 | 0 | 0 | 100 | 0 | 0 | ||
Overall | |||||||
110 | 4 | 0 | 96 | 4 | 0 |
Achievement of Client's Charter FDPM
For April 2024
NO | CLIENT'S CHARTER | NO. OF ACTIVITIES THAT ACHIEVED THE TARGET |
| ||||
---|---|---|---|---|---|---|---|
1 | All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. | Within 1 week | More than 1 week but less than 2 weeks | More than 2 weeks | Within 1 week | More than 1 week but less than 2 weeks | More than 2 weeks |
51 | 2 | 0 | 96 | 4 | 0 | ||
2 | Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies. | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
35 | 0 | 0 | 100 | 0 | 0 | ||
3 | All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
0 | 0 | 0 | 0 | 0 | 0 | ||
4 | All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications. | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
0 | 0 | 0 | 0 | 0 | 0 | ||
5 | All applications to attend courses at the Forest Training Institute (FORTRAIN) and Terengganu Forestry Training Center shall be notified within one (1) month after the dates of interviews. | Within 1 month |
More than 1 month but less than 2 months |
More than 2 months | Within 1 month |
More than 1 month but less than 2 months |
More than 2 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
6 | All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated. | Before the stipulated date | On the stipulated Date | Over the stipulated date | Before the stipulated date | On the stipulated Date | Over the stipulated date |
12 | 2 | 0 | 86 | 14 | 0 | ||
7 | Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued. | Within 4 months | More than 4 week but less than 5 months | More than 5 months | Within 4 months | More than 4 week but less than 5 months | More than 5 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
8 | Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled. | Within 1 month | More than 1 month but less than 2 months | More than 2 months | Within 1 month | More than 1 month but less than 2 months | More than 2 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
9 | Performance bonds shall be released within one (1) month after the expiry date of such bonds. | Within 1 month | More than 1 month but less than 2 months | More than 2 months | Within 1 month | More than 1 month but less than 2 months | More than 2 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
10 | All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received. | Within 3 days | More than 3 days but less than 7 days | More than 7 days | Within 3 days | More than 3 days but less than 7 days | More than 7 days |
12 | 0 | 0 | 100 | 0 | 0 | ||
Overall | |||||||
110 | 4 | 0 | 96 | 4 | 0 |
Achievement of Client's Charter FDPM
For May 2024
NO | CLIENT'S CHARTER | NO. OF ACTIVITIES THAT ACHIEVED THE TARGET |
| ||||
---|---|---|---|---|---|---|---|
1 | All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. | Within 1 week | More than 1 week but less than 2 weeks | More than 2 weeks | Within 1 week | More than 1 week but less than 2 weeks | More than 2 weeks |
51 | 2 | 0 | 96 | 4 | 0 | ||
2 | Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies. | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
35 | 0 | 0 | 100 | 0 | 0 | ||
3 | All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
0 | 0 | 0 | 0 | 0 | 0 | ||
4 | All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications. | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
0 | 0 | 0 | 0 | 0 | 0 | ||
5 | All applications to attend courses at the Forest Training Institute (FORTRAIN) and Terengganu Forestry Training Center shall be notified within one (1) month after the dates of interviews. | Within 1 month |
More than 1 month but less than 2 months |
More than 2 months | Within 1 month |
More than 1 month but less than 2 months |
More than 2 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
6 | All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated. | Before the stipulated date | On the stipulated Date | Over the stipulated date | Before the stipulated date | On the stipulated Date | Over the stipulated date |
12 | 2 | 0 | 86 | 14 | 0 | ||
7 | Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued. | Within 4 months | More than 4 week but less than 5 months | More than 5 months | Within 4 months | More than 4 week but less than 5 months | More than 5 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
8 | Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled. | Within 1 month | More than 1 month but less than 2 months | More than 2 months | Within 1 month | More than 1 month but less than 2 months | More than 2 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
9 | Performance bonds shall be released within one (1) month after the expiry date of such bonds. | Within 1 month | More than 1 month but less than 2 months | More than 2 months | Within 1 month | More than 1 month but less than 2 months | More than 2 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
10 | All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received. | Within 3 days | More than 3 days but less than 7 days | More than 7 days | Within 3 days | More than 3 days but less than 7 days | More than 7 days |
12 | 0 | 0 | 100 | 0 | 0 | ||
Overall | |||||||
110 | 4 | 0 | 96 | 4 | 0 |
Achievement of Client's Charter FDPM
For June 2024
NO | CLIENT'S CHARTER | NO. OF ACTIVITIES THAT ACHIEVED THE TARGET |
| ||||
---|---|---|---|---|---|---|---|
1 | All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. | Within 1 week | More than 1 week but less than 2 weeks | More than 2 weeks | Within 1 week | More than 1 week but less than 2 weeks | More than 2 weeks |
51 | 2 | 0 | 96 | 4 | 0 | ||
2 | Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies. | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
35 | 0 | 0 | 100 | 0 | 0 | ||
3 | All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
0 | 0 | 0 | 0 | 0 | 0 | ||
4 | All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications. | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
0 | 0 | 0 | 0 | 0 | 0 | ||
5 | All applications to attend courses at the Forest Training Institute (FORTRAIN) and Terengganu Forestry Training Center shall be notified within one (1) month after the dates of interviews. | Within 1 month |
More than 1 month but less than 2 months |
More than 2 months | Within 1 month |
More than 1 month but less than 2 months |
More than 2 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
6 | All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated. | Before the stipulated date | On the stipulated Date | Over the stipulated date | Before the stipulated date | On the stipulated Date | Over the stipulated date |
12 | 2 | 0 | 86 | 14 | 0 | ||
7 | Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued. | Within 4 months | More than 4 week but less than 5 months | More than 5 months | Within 4 months | More than 4 week but less than 5 months | More than 5 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
8 | Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled. | Within 1 month | More than 1 month but less than 2 months | More than 2 months | Within 1 month | More than 1 month but less than 2 months | More than 2 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
9 | Performance bonds shall be released within one (1) month after the expiry date of such bonds. | Within 1 month | More than 1 month but less than 2 months | More than 2 months | Within 1 month | More than 1 month but less than 2 months | More than 2 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
10 | All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received. | Within 3 days | More than 3 days but less than 7 days | More than 7 days | Within 3 days | More than 3 days but less than 7 days | More than 7 days |
12 | 0 | 0 | 100 | 0 | 0 | ||
Overall | |||||||
110 | 4 | 0 | 96 | 4 | 0 |
Achievement of Client's Charter FDPM
For July 2024
NO | CLIENT'S CHARTER | NO. OF ACTIVITIES THAT ACHIEVED THE TARGET |
| ||||
---|---|---|---|---|---|---|---|
1 | All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. | Within 1 week | More than 1 week but less than 2 weeks | More than 2 weeks | Within 1 week | More than 1 week but less than 2 weeks | More than 2 weeks |
51 | 2 | 0 | 96 | 4 | 0 | ||
2 | Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies. | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
35 | 0 | 0 | 100 | 0 | 0 | ||
3 | All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
0 | 0 | 0 | 0 | 0 | 0 | ||
4 | All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications. | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
0 | 0 | 0 | 0 | 0 | 0 | ||
5 | All applications to attend courses at the Forest Training Institute (FORTRAIN) and Terengganu Forestry Training Center shall be notified within one (1) month after the dates of interviews. | Within 1 month |
More than 1 month but less than 2 months |
More than 2 months | Within 1 month |
More than 1 month but less than 2 months |
More than 2 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
6 | All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated. | Before the stipulated date | On the stipulated Date | Over the stipulated date | Before the stipulated date | On the stipulated Date | Over the stipulated date |
12 | 2 | 0 | 86 | 14 | 0 | ||
7 | Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued. | Within 4 months | More than 4 week but less than 5 months | More than 5 months | Within 4 months | More than 4 week but less than 5 months | More than 5 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
8 | Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled. | Within 1 month | More than 1 month but less than 2 months | More than 2 months | Within 1 month | More than 1 month but less than 2 months | More than 2 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
9 | Performance bonds shall be released within one (1) month after the expiry date of such bonds. | Within 1 month | More than 1 month but less than 2 months | More than 2 months | Within 1 month | More than 1 month but less than 2 months | More than 2 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
10 | All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received. | Within 3 days | More than 3 days but less than 7 days | More than 7 days | Within 3 days | More than 3 days but less than 7 days | More than 7 days |
12 | 0 | 0 | 100 | 0 | 0 | ||
Overall | |||||||
110 | 4 | 0 | 96 | 4 | 0 |
Achievement of Client's Charter FDPM
For August 2024
NO | CLIENT'S CHARTER | NO. OF ACTIVITIES THAT ACHIEVED THE TARGET |
| ||||
---|---|---|---|---|---|---|---|
1 | All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. | Within 1 week | More than 1 week but less than 2 weeks | More than 2 weeks | Within 1 week | More than 1 week but less than 2 weeks | More than 2 weeks |
51 | 2 | 0 | 96 | 4 | 0 | ||
2 | Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies. | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
35 | 0 | 0 | 100 | 0 | 0 | ||
3 | All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
0 | 0 | 0 | 0 | 0 | 0 | ||
4 | All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications. | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
0 | 0 | 0 | 0 | 0 | 0 | ||
5 | All applications to attend courses at the Forest Training Institute (FORTRAIN) and Terengganu Forestry Training Center shall be notified within one (1) month after the dates of interviews. | Within 1 month |
More than 1 month but less than 2 months |
More than 2 months | Within 1 month |
More than 1 month but less than 2 months |
More than 2 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
6 | All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated. | Before the stipulated date | On the stipulated Date | Over the stipulated date | Before the stipulated date | On the stipulated Date | Over the stipulated date |
12 | 2 | 0 | 86 | 14 | 0 | ||
7 | Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued. | Within 4 months | More than 4 week but less than 5 months | More than 5 months | Within 4 months | More than 4 week but less than 5 months | More than 5 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
8 | Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled. | Within 1 month | More than 1 month but less than 2 months | More than 2 months | Within 1 month | More than 1 month but less than 2 months | More than 2 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
9 | Performance bonds shall be released within one (1) month after the expiry date of such bonds. | Within 1 month | More than 1 month but less than 2 months | More than 2 months | Within 1 month | More than 1 month but less than 2 months | More than 2 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
10 | All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received. | Within 3 days | More than 3 days but less than 7 days | More than 7 days | Within 3 days | More than 3 days but less than 7 days | More than 7 days |
12 | 0 | 0 | 100 | 0 | 0 | ||
Overall | |||||||
110 | 4 | 0 | 96 | 4 | 0 |
Achievement of Client's Charter FDPM
For September 2024
NO | CLIENT'S CHARTER | NO. OF ACTIVITIES THAT ACHIEVED THE TARGET |
| ||||
---|---|---|---|---|---|---|---|
1 | All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. | Within 1 week | More than 1 week but less than 2 weeks | More than 2 weeks | Within 1 week | More than 1 week but less than 2 weeks | More than 2 weeks |
51 | 2 | 0 | 96 | 4 | 0 | ||
2 | Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies. | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
35 | 0 | 0 | 100 | 0 | 0 | ||
3 | All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
0 | 0 | 0 | 0 | 0 | 0 | ||
4 | All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications. | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
0 | 0 | 0 | 0 | 0 | 0 | ||
5 | All applications to attend courses at the Forest Training Institute (FORTRAIN) and Terengganu Forestry Training Center shall be notified within one (1) month after the dates of interviews. | Within 1 month |
More than 1 month but less than 2 months |
More than 2 months | Within 1 month |
More than 1 month but less than 2 months |
More than 2 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
6 | All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated. | Before the stipulated date | On the stipulated Date | Over the stipulated date | Before the stipulated date | On the stipulated Date | Over the stipulated date |
12 | 2 | 0 | 86 | 14 | 0 | ||
7 | Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued. | Within 4 months | More than 4 week but less than 5 months | More than 5 months | Within 4 months | More than 4 week but less than 5 months | More than 5 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
8 | Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled. | Within 1 month | More than 1 month but less than 2 months | More than 2 months | Within 1 month | More than 1 month but less than 2 months | More than 2 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
9 | Performance bonds shall be released within one (1) month after the expiry date of such bonds. | Within 1 month | More than 1 month but less than 2 months | More than 2 months | Within 1 month | More than 1 month but less than 2 months | More than 2 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
10 | All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received. | Within 3 days | More than 3 days but less than 7 days | More than 7 days | Within 3 days | More than 3 days but less than 7 days | More than 7 days |
12 | 0 | 0 | 100 | 0 | 0 | ||
Overall | |||||||
110 | 4 | 0 | 96 | 4 | 0 |
Achievement of Client's Charter FDPM
For October 2024
NO | CLIENT'S CHARTER | NO. OF ACTIVITIES THAT ACHIEVED THE TARGET |
| ||||
---|---|---|---|---|---|---|---|
1 | All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. | Within 1 week | More than 1 week but less than 2 weeks | More than 2 weeks | Within 1 week | More than 1 week but less than 2 weeks | More than 2 weeks |
51 | 2 | 0 | 96 | 4 | 0 | ||
2 | Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies. | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
35 | 0 | 0 | 100 | 0 | 0 | ||
3 | All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
0 | 0 | 0 | 0 | 0 | 0 | ||
4 | All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications. | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
0 | 0 | 0 | 0 | 0 | 0 | ||
5 | All applications to attend courses at the Forest Training Institute (FORTRAIN) and Terengganu Forestry Training Center shall be notified within one (1) month after the dates of interviews. | Within 1 month |
More than 1 month but less than 2 months |
More than 2 months | Within 1 month |
More than 1 month but less than 2 months |
More than 2 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
6 | All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated. | Before the stipulated date | On the stipulated Date | Over the stipulated date | Before the stipulated date | On the stipulated Date | Over the stipulated date |
12 | 2 | 0 | 86 | 14 | 0 | ||
7 | Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued. | Within 4 months | More than 4 week but less than 5 months | More than 5 months | Within 4 months | More than 4 week but less than 5 months | More than 5 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
8 | Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled. | Within 1 month | More than 1 month but less than 2 months | More than 2 months | Within 1 month | More than 1 month but less than 2 months | More than 2 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
9 | Performance bonds shall be released within one (1) month after the expiry date of such bonds. | Within 1 month | More than 1 month but less than 2 months | More than 2 months | Within 1 month | More than 1 month but less than 2 months | More than 2 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
10 | All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received. | Within 3 days | More than 3 days but less than 7 days | More than 7 days | Within 3 days | More than 3 days but less than 7 days | More than 7 days |
12 | 0 | 0 | 100 | 0 | 0 | ||
Overall | |||||||
110 | 4 | 0 | 96 | 4 | 0 |
Achievement of Client's Charter FDPM
For January 2023
NO | CLIENT'S CHARTER | NO. OF ACTIVITIES THAT ACHIEVED THE TARGET |
| ||||
---|---|---|---|---|---|---|---|
1 | All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. | Within 1 week | More than 1 week but less than 2 weeks | More than 2 weeks | Within 1 week | More than 1 week but less than 2 weeks | More than 2 weeks |
51 | 2 | 0 | 96 | 4 | 0 | ||
2 | Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies. | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
35 | 0 | 0 | 100 | 0 | 0 | ||
3 | All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
0 | 0 | 0 | 0 | 0 | 0 | ||
4 | All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications. | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
0 | 0 | 0 | 0 | 0 | 0 | ||
5 | All applications to attend courses at the Forest Training Institute (FORTRAIN) and Terengganu Forestry Training Center shall be notified within one (1) month after the dates of interviews. | Within 1 month |
More than 1 month but less than 2 months |
More than 2 months | Within 1 month |
More than 1 month but less than 2 months |
More than 2 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
6 | All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated. | Before the stipulated date | On the stipulated Date | Over the stipulated date | Before the stipulated date | On the stipulated Date | Over the stipulated date |
12 | 2 | 0 | 86 | 14 | 0 | ||
7 | Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued. | Within 4 months | More than 4 week but less than 5 months | More than 5 months | Within 4 months | More than 4 week but less than 5 months | More than 5 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
8 | Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled. | Within 1 month | More than 1 month but less than 2 months | More than 2 months | Within 1 month | More than 1 month but less than 2 months | More than 2 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
9 | Performance bonds shall be released within one (1) month after the expiry date of such bonds. | Within 1 month | More than 1 month but less than 2 months | More than 2 months | Within 1 month | More than 1 month but less than 2 months | More than 2 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
10 | All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received. | Within 3 days | More than 3 days but less than 7 days | More than 7 days | Within 3 days | More than 3 days but less than 7 days | More than 7 days |
12 | 0 | 0 | 100 | 0 | 0 | ||
Overall | |||||||
110 | 4 | 0 | 96 | 4 | 0 |
Achievement of Client's Charter FDPM
For January 2023
NO | CLIENT'S CHARTER | NO. OF ACTIVITIES THAT ACHIEVED THE TARGET |
| ||||
---|---|---|---|---|---|---|---|
1 | All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. | Within 1 week | More than 1 week but less than 2 weeks | More than 2 weeks | Within 1 week | More than 1 week but less than 2 weeks | More than 2 weeks |
51 | 2 | 0 | 96 | 4 | 0 | ||
2 | Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies. | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
35 | 0 | 0 | 100 | 0 | 0 | ||
3 | All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
0 | 0 | 0 | 0 | 0 | 0 | ||
4 | All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications. | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
0 | 0 | 0 | 0 | 0 | 0 | ||
5 | All applications to attend courses at the Forest Training Institute (FORTRAIN) and Terengganu Forestry Training Center shall be notified within one (1) month after the dates of interviews. | Within 1 month |
More than 1 month but less than 2 months |
More than 2 months | Within 1 month |
More than 1 month but less than 2 months |
More than 2 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
6 | All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated. | Before the stipulated date | On the stipulated Date | Over the stipulated date | Before the stipulated date | On the stipulated Date | Over the stipulated date |
12 | 2 | 0 | 86 | 14 | 0 | ||
7 | Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued. | Within 4 months | More than 4 week but less than 5 months | More than 5 months | Within 4 months | More than 4 week but less than 5 months | More than 5 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
8 | Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled. | Within 1 month | More than 1 month but less than 2 months | More than 2 months | Within 1 month | More than 1 month but less than 2 months | More than 2 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
9 | Performance bonds shall be released within one (1) month after the expiry date of such bonds. | Within 1 month | More than 1 month but less than 2 months | More than 2 months | Within 1 month | More than 1 month but less than 2 months | More than 2 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
10 | All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received. | Within 3 days | More than 3 days but less than 7 days | More than 7 days | Within 3 days | More than 3 days but less than 7 days | More than 7 days |
12 | 0 | 0 | 100 | 0 | 0 | ||
Overall | |||||||
110 | 4 | 0 | 96 | 4 | 0 |
Achievement of Client's Charter FDPM
For March 2023
NO | CLIENT'S CHARTER | NO. OF ACTIVITIES THAT ACHIEVED THE TARGET |
| ||||
---|---|---|---|---|---|---|---|
1 | All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. | Within 1 week | More than 1 week but less than 2 weeks | More than 2 weeks | Within 1 week | More than 1 week but less than 2 weeks | More than 2 weeks |
51 | 2 | 0 | 96 | 4 | 0 | ||
2 | Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies. | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
35 | 0 | 0 | 100 | 0 | 0 | ||
3 | All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
0 | 0 | 0 | 0 | 0 | 0 | ||
4 | All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications. | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
0 | 0 | 0 | 0 | 0 | 0 | ||
5 | All applications to attend courses at the Forest Training Institute (FORTRAIN) and Terengganu Forestry Training Center shall be notified within one (1) month after the dates of interviews. | Within 1 month |
More than 1 month but less than 2 months |
More than 2 months | Within 1 month |
More than 1 month but less than 2 months |
More than 2 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
6 | All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated. | Before the stipulated date | On the stipulated Date | Over the stipulated date | Before the stipulated date | On the stipulated Date | Over the stipulated date |
12 | 2 | 0 | 86 | 14 | 0 | ||
7 | Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued. | Within 4 months | More than 4 week but less than 5 months | More than 5 months | Within 4 months | More than 4 week but less than 5 months | More than 5 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
8 | Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled. | Within 1 month | More than 1 month but less than 2 months | More than 2 months | Within 1 month | More than 1 month but less than 2 months | More than 2 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
9 | Performance bonds shall be released within one (1) month after the expiry date of such bonds. | Within 1 month | More than 1 month but less than 2 months | More than 2 months | Within 1 month | More than 1 month but less than 2 months | More than 2 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
10 | All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received. | Within 3 days | More than 3 days but less than 7 days | More than 7 days | Within 3 days | More than 3 days but less than 7 days | More than 7 days |
12 | 0 | 0 | 100 | 0 | 0 | ||
Overall | |||||||
110 | 4 | 0 | 96 | 4 | 0 |
Achievement of Client's Charter FDPM
For April 2023
NO | CLIENT'S CHARTER | NO. OF ACTIVITIES THAT ACHIEVED THE TARGET |
| ||||
---|---|---|---|---|---|---|---|
1 | All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. | Within 1 week | More than 1 week but less than 2 weeks | More than 2 weeks | Within 1 week | More than 1 week but less than 2 weeks | More than 2 weeks |
51 | 2 | 0 | 96 | 4 | 0 | ||
2 | Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies. | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
35 | 0 | 0 | 100 | 0 | 0 | ||
3 | All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
0 | 0 | 0 | 0 | 0 | 0 | ||
4 | All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications. | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
0 | 0 | 0 | 0 | 0 | 0 | ||
5 | All applications to attend courses at the Forest Training Institute (FORTRAIN) and Terengganu Forestry Training Center shall be notified within one (1) month after the dates of interviews. | Within 1 month |
More than 1 month but less than 2 months |
More than 2 months | Within 1 month |
More than 1 month but less than 2 months |
More than 2 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
6 | All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated. | Before the stipulated date | On the stipulated Date | Over the stipulated date | Before the stipulated date | On the stipulated Date | Over the stipulated date |
12 | 2 | 0 | 86 | 14 | 0 | ||
7 | Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued. | Within 4 months | More than 4 week but less than 5 months | More than 5 months | Within 4 months | More than 4 week but less than 5 months | More than 5 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
8 | Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled. | Within 1 month | More than 1 month but less than 2 months | More than 2 months | Within 1 month | More than 1 month but less than 2 months | More than 2 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
9 | Performance bonds shall be released within one (1) month after the expiry date of such bonds. | Within 1 month | More than 1 month but less than 2 months | More than 2 months | Within 1 month | More than 1 month but less than 2 months | More than 2 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
10 | All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received. | Within 3 days | More than 3 days but less than 7 days | More than 7 days | Within 3 days | More than 3 days but less than 7 days | More than 7 days |
12 | 0 | 0 | 100 | 0 | 0 | ||
Overall | |||||||
110 | 4 | 0 | 96 | 4 | 0 |
Achievement of Client's Charter FDPM
For May 2023
NO | CLIENT'S CHARTER | NO. OF ACTIVITIES THAT ACHIEVED THE TARGET |
| ||||
---|---|---|---|---|---|---|---|
1 | All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. | Within 1 week | More than 1 week but less than 2 weeks | More than 2 weeks | Within 1 week | More than 1 week but less than 2 weeks | More than 2 weeks |
51 | 2 | 0 | 96 | 4 | 0 | ||
2 | Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies. | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
35 | 0 | 0 | 100 | 0 | 0 | ||
3 | All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
0 | 0 | 0 | 0 | 0 | 0 | ||
4 | All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications. | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
0 | 0 | 0 | 0 | 0 | 0 | ||
5 | All applications to attend courses at the Forest Training Institute (FORTRAIN) and Terengganu Forestry Training Center shall be notified within one (1) month after the dates of interviews. | Within 1 month |
More than 1 month but less than 2 months |
More than 2 months | Within 1 month |
More than 1 month but less than 2 months |
More than 2 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
6 | All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated. | Before the stipulated date | On the stipulated Date | Over the stipulated date | Before the stipulated date | On the stipulated Date | Over the stipulated date |
12 | 2 | 0 | 86 | 14 | 0 | ||
7 | Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued. | Within 4 months | More than 4 week but less than 5 months | More than 5 months | Within 4 months | More than 4 week but less than 5 months | More than 5 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
8 | Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled. | Within 1 month | More than 1 month but less than 2 months | More than 2 months | Within 1 month | More than 1 month but less than 2 months | More than 2 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
9 | Performance bonds shall be released within one (1) month after the expiry date of such bonds. | Within 1 month | More than 1 month but less than 2 months | More than 2 months | Within 1 month | More than 1 month but less than 2 months | More than 2 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
10 | All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received. | Within 3 days | More than 3 days but less than 7 days | More than 7 days | Within 3 days | More than 3 days but less than 7 days | More than 7 days |
12 | 0 | 0 | 100 | 0 | 0 | ||
Overall | |||||||
110 | 4 | 0 | 96 | 4 | 0 |
Achievement of Client's Charter FDPM
For June 2023
NO | CLIENT'S CHARTER | NO. OF ACTIVITIES THAT ACHIEVED THE TARGET |
| ||||
---|---|---|---|---|---|---|---|
1 | All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. | Within 1 week | More than 1 week but less than 2 weeks | More than 2 weeks | Within 1 week | More than 1 week but less than 2 weeks | More than 2 weeks |
51 | 2 | 0 | 96 | 4 | 0 | ||
2 | Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies. | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
35 | 0 | 0 | 100 | 0 | 0 | ||
3 | All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
0 | 0 | 0 | 0 | 0 | 0 | ||
4 | All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications. | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
0 | 0 | 0 | 0 | 0 | 0 | ||
5 | All applications to attend courses at the Forest Training Institute (FORTRAIN) and Terengganu Forestry Training Center shall be notified within one (1) month after the dates of interviews. | Within 1 month |
More than 1 month but less than 2 months |
More than 2 months | Within 1 month |
More than 1 month but less than 2 months |
More than 2 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
6 | All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated. | Before the stipulated date | On the stipulated Date | Over the stipulated date | Before the stipulated date | On the stipulated Date | Over the stipulated date |
12 | 2 | 0 | 86 | 14 | 0 | ||
7 | Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued. | Within 4 months | More than 4 week but less than 5 months | More than 5 months | Within 4 months | More than 4 week but less than 5 months | More than 5 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
8 | Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled. | Within 1 month | More than 1 month but less than 2 months | More than 2 months | Within 1 month | More than 1 month but less than 2 months | More than 2 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
9 | Performance bonds shall be released within one (1) month after the expiry date of such bonds. | Within 1 month | More than 1 month but less than 2 months | More than 2 months | Within 1 month | More than 1 month but less than 2 months | More than 2 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
10 | All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received. | Within 3 days | More than 3 days but less than 7 days | More than 7 days | Within 3 days | More than 3 days but less than 7 days | More than 7 days |
12 | 0 | 0 | 100 | 0 | 0 | ||
Overall | |||||||
110 | 4 | 0 | 96 | 4 | 0 |
Achievement of Client's Charter FDPM
For July 2023
NO | CLIENT'S CHARTER | NO. OF ACTIVITIES THAT ACHIEVED THE TARGET |
| ||||
---|---|---|---|---|---|---|---|
1 | All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. | Within 1 week | More than 1 week but less than 2 weeks | More than 2 weeks | Within 1 week | More than 1 week but less than 2 weeks | More than 2 weeks |
51 | 2 | 0 | 96 | 4 | 0 | ||
2 | Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies. | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
35 | 0 | 0 | 100 | 0 | 0 | ||
3 | All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
0 | 0 | 0 | 0 | 0 | 0 | ||
4 | All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications. | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
0 | 0 | 0 | 0 | 0 | 0 | ||
5 | All applications to attend courses at the Forest Training Institute (FORTRAIN) and Terengganu Forestry Training Center shall be notified within one (1) month after the dates of interviews. | Within 1 month |
More than 1 month but less than 2 months |
More than 2 months | Within 1 month |
More than 1 month but less than 2 months |
More than 2 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
6 | All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated. | Before the stipulated date | On the stipulated Date | Over the stipulated date | Before the stipulated date | On the stipulated Date | Over the stipulated date |
12 | 2 | 0 | 86 | 14 | 0 | ||
7 | Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued. | Within 4 months | More than 4 week but less than 5 months | More than 5 months | Within 4 months | More than 4 week but less than 5 months | More than 5 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
8 | Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled. | Within 1 month | More than 1 month but less than 2 months | More than 2 months | Within 1 month | More than 1 month but less than 2 months | More than 2 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
9 | Performance bonds shall be released within one (1) month after the expiry date of such bonds. | Within 1 month | More than 1 month but less than 2 months | More than 2 months | Within 1 month | More than 1 month but less than 2 months | More than 2 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
10 | All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received. | Within 3 days | More than 3 days but less than 7 days | More than 7 days | Within 3 days | More than 3 days but less than 7 days | More than 7 days |
12 | 0 | 0 | 100 | 0 | 0 | ||
Overall | |||||||
110 | 4 | 0 | 96 | 4 | 0 |
Achievement of Client's Charter FDPM
For August 2023
NO | CLIENT'S CHARTER | NO. OF ACTIVITIES THAT ACHIEVED THE TARGET |
| ||||
---|---|---|---|---|---|---|---|
1 | All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. | Within 1 week | More than 1 week but less than 2 weeks | More than 2 weeks | Within 1 week | More than 1 week but less than 2 weeks | More than 2 weeks |
51 | 2 | 0 | 96 | 4 | 0 | ||
2 | Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies. | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
35 | 0 | 0 | 100 | 0 | 0 | ||
3 | All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
0 | 0 | 0 | 0 | 0 | 0 | ||
4 | All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications. | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
0 | 0 | 0 | 0 | 0 | 0 | ||
5 | All applications to attend courses at the Forest Training Institute (FORTRAIN) and Terengganu Forestry Training Center shall be notified within one (1) month after the dates of interviews. | Within 1 month |
More than 1 month but less than 2 months |
More than 2 months | Within 1 month |
More than 1 month but less than 2 months |
More than 2 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
6 | All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated. | Before the stipulated date | On the stipulated Date | Over the stipulated date | Before the stipulated date | On the stipulated Date | Over the stipulated date |
12 | 2 | 0 | 86 | 14 | 0 | ||
7 | Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued. | Within 4 months | More than 4 week but less than 5 months | More than 5 months | Within 4 months | More than 4 week but less than 5 months | More than 5 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
8 | Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled. | Within 1 month | More than 1 month but less than 2 months | More than 2 months | Within 1 month | More than 1 month but less than 2 months | More than 2 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
9 | Performance bonds shall be released within one (1) month after the expiry date of such bonds. | Within 1 month | More than 1 month but less than 2 months | More than 2 months | Within 1 month | More than 1 month but less than 2 months | More than 2 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
10 | All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received. | Within 3 days | More than 3 days but less than 7 days | More than 7 days | Within 3 days | More than 3 days but less than 7 days | More than 7 days |
12 | 0 | 0 | 100 | 0 | 0 | ||
Overall | |||||||
110 | 4 | 0 | 96 | 4 | 0 |
Achievement of Client's Charter FDPM
For September 2023
NO | CLIENT'S CHARTER | NO. OF ACTIVITIES THAT ACHIEVED THE TARGET |
| ||||
---|---|---|---|---|---|---|---|
1 | All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. | Within 1 week | More than 1 week but less than 2 weeks | More than 2 weeks | Within 1 week | More than 1 week but less than 2 weeks | More than 2 weeks |
51 | 2 | 0 | 96 | 4 | 0 | ||
2 | Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies. | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
35 | 0 | 0 | 100 | 0 | 0 | ||
3 | All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
0 | 0 | 0 | 0 | 0 | 0 | ||
4 | All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications. | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
0 | 0 | 0 | 0 | 0 | 0 | ||
5 | All applications to attend courses at the Forest Training Institute (FORTRAIN) and Terengganu Forestry Training Center shall be notified within one (1) month after the dates of interviews. | Within 1 month |
More than 1 month but less than 2 months |
More than 2 months | Within 1 month |
More than 1 month but less than 2 months |
More than 2 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
6 | All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated. | Before the stipulated date | On the stipulated Date | Over the stipulated date | Before the stipulated date | On the stipulated Date | Over the stipulated date |
12 | 2 | 0 | 86 | 14 | 0 | ||
7 | Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued. | Within 4 months | More than 4 week but less than 5 months | More than 5 months | Within 4 months | More than 4 week but less than 5 months | More than 5 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
8 | Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled. | Within 1 month | More than 1 month but less than 2 months | More than 2 months | Within 1 month | More than 1 month but less than 2 months | More than 2 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
9 | Performance bonds shall be released within one (1) month after the expiry date of such bonds. | Within 1 month | More than 1 month but less than 2 months | More than 2 months | Within 1 month | More than 1 month but less than 2 months | More than 2 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
10 | All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received. | Within 3 days | More than 3 days but less than 7 days | More than 7 days | Within 3 days | More than 3 days but less than 7 days | More than 7 days |
12 | 0 | 0 | 100 | 0 | 0 | ||
Overall | |||||||
110 | 4 | 0 | 96 | 4 | 0 |
Achievement of Client's Charter FDPM
For October 2023
NO | CLIENT'S CHARTER | NO. OF ACTIVITIES THAT ACHIEVED THE TARGET |
| ||||
---|---|---|---|---|---|---|---|
1 | All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. | Within 1 week | More than 1 week but less than 2 weeks | More than 2 weeks | Within 1 week | More than 1 week but less than 2 weeks | More than 2 weeks |
51 | 2 | 0 | 96 | 4 | 0 | ||
2 | Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies. | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
35 | 0 | 0 | 100 | 0 | 0 | ||
3 | All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
0 | 0 | 0 | 0 | 0 | 0 | ||
4 | All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications. | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
0 | 0 | 0 | 0 | 0 | 0 | ||
5 | All applications to attend courses at the Forest Training Institute (FORTRAIN) and Terengganu Forestry Training Center shall be notified within one (1) month after the dates of interviews. | Within 1 month |
More than 1 month but less than 2 months |
More than 2 months | Within 1 month |
More than 1 month but less than 2 months |
More than 2 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
6 | All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated. | Before the stipulated date | On the stipulated Date | Over the stipulated date | Before the stipulated date | On the stipulated Date | Over the stipulated date |
12 | 2 | 0 | 86 | 14 | 0 | ||
7 | Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued. | Within 4 months | More than 4 week but less than 5 months | More than 5 months | Within 4 months | More than 4 week but less than 5 months | More than 5 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
8 | Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled. | Within 1 month | More than 1 month but less than 2 months | More than 2 months | Within 1 month | More than 1 month but less than 2 months | More than 2 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
9 | Performance bonds shall be released within one (1) month after the expiry date of such bonds. | Within 1 month | More than 1 month but less than 2 months | More than 2 months | Within 1 month | More than 1 month but less than 2 months | More than 2 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
10 | All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received. | Within 3 days | More than 3 days but less than 7 days | More than 7 days | Within 3 days | More than 3 days but less than 7 days | More than 7 days |
12 | 0 | 0 | 100 | 0 | 0 | ||
Overall | |||||||
110 | 4 | 0 | 96 | 4 | 0 |
Achievement of Client's Charter FDPM
For November 2023
NO | CLIENT'S CHARTER | NO. OF ACTIVITIES THAT ACHIEVED THE TARGET |
| ||||
---|---|---|---|---|---|---|---|
1 | All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. | Within 1 week | More than 1 week but less than 2 weeks | More than 2 weeks | Within 1 week | More than 1 week but less than 2 weeks | More than 2 weeks |
51 | 2 | 0 | 96 | 4 | 0 | ||
2 | Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies. | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
35 | 0 | 0 | 100 | 0 | 0 | ||
3 | All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
0 | 0 | 0 | 0 | 0 | 0 | ||
4 | All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications. | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
0 | 0 | 0 | 0 | 0 | 0 | ||
5 | All applications to attend courses at the Forest Training Institute (FORTRAIN) and Terengganu Forestry Training Center shall be notified within one (1) month after the dates of interviews. | Within 1 month |
More than 1 month but less than 2 months |
More than 2 months | Within 1 month |
More than 1 month but less than 2 months |
More than 2 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
6 | All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated. | Before the stipulated date | On the stipulated Date | Over the stipulated date | Before the stipulated date | On the stipulated Date | Over the stipulated date |
12 | 2 | 0 | 86 | 14 | 0 | ||
7 | Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued. | Within 4 months | More than 4 week but less than 5 months | More than 5 months | Within 4 months | More than 4 week but less than 5 months | More than 5 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
8 | Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled. | Within 1 month | More than 1 month but less than 2 months | More than 2 months | Within 1 month | More than 1 month but less than 2 months | More than 2 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
9 | Performance bonds shall be released within one (1) month after the expiry date of such bonds. | Within 1 month | More than 1 month but less than 2 months | More than 2 months | Within 1 month | More than 1 month but less than 2 months | More than 2 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
10 | All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received. | Within 3 days | More than 3 days but less than 7 days | More than 7 days | Within 3 days | More than 3 days but less than 7 days | More than 7 days |
12 | 0 | 0 | 100 | 0 | 0 | ||
Overall | |||||||
110 | 4 | 0 | 96 | 4 | 0 |
Achievement of Client's Charter FDPM
For December 2023
NO | CLIENT'S CHARTER | NO. OF ACTIVITIES THAT ACHIEVED THE TARGET |
| ||||
---|---|---|---|---|---|---|---|
1 | All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. | Within 1 week | More than 1 week but less than 2 weeks | More than 2 weeks | Within 1 week | More than 1 week but less than 2 weeks | More than 2 weeks |
51 | 2 | 0 | 96 | 4 | 0 | ||
2 | Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies. | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
35 | 0 | 0 | 100 | 0 | 0 | ||
3 | All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
0 | 0 | 0 | 0 | 0 | 0 | ||
4 | All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications. | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
0 | 0 | 0 | 0 | 0 | 0 | ||
5 | All applications to attend courses at the Forest Training Institute (FORTRAIN) and Terengganu Forestry Training Center shall be notified within one (1) month after the dates of interviews. | Within 1 month |
More than 1 month but less than 2 months |
More than 2 months | Within 1 month |
More than 1 month but less than 2 months |
More than 2 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
6 | All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated. | Before the stipulated date | On the stipulated Date | Over the stipulated date | Before the stipulated date | On the stipulated Date | Over the stipulated date |
12 | 2 | 0 | 86 | 14 | 0 | ||
7 | Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued. | Within 4 months | More than 4 week but less than 5 months | More than 5 months | Within 4 months | More than 4 week but less than 5 months | More than 5 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
8 | Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled. | Within 1 month | More than 1 month but less than 2 months | More than 2 months | Within 1 month | More than 1 month but less than 2 months | More than 2 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
9 | Performance bonds shall be released within one (1) month after the expiry date of such bonds. | Within 1 month | More than 1 month but less than 2 months | More than 2 months | Within 1 month | More than 1 month but less than 2 months | More than 2 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
10 | All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received. | Within 3 days | More than 3 days but less than 7 days | More than 7 days | Within 3 days | More than 3 days but less than 7 days | More than 7 days |
12 | 0 | 0 | 100 | 0 | 0 | ||
Overall | |||||||
110 | 4 | 0 | 96 | 4 | 0 |
Achievement of Client's Charter FDPM
For January 2022
NO | CLIENT'S CHARTER | NO. OF ACTIVITIES THAT ACHIEVED THE TARGET |
| ||||
---|---|---|---|---|---|---|---|
1 | All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. | Within 1 week | More than 1 week but less than 2 weeks | More than 2 weeks | Within 1 week | More than 1 week but less than 2 weeks | More than 2 weeks |
51 | 2 | 0 | 96 | 4 | 0 | ||
2 | Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies. | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
35 | 0 | 0 | 100 | 0 | 0 | ||
3 | All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
0 | 0 | 0 | 0 | 0 | 0 | ||
4 | All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications. | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
0 | 0 | 0 | 0 | 0 | 0 | ||
5 | All applications to attend courses at the Forestry School in Kepong and the Logging Training Centre in Terengganu shall be notified within one (1) month after the dates of interviews. | Within 1 month |
More than 1 month but less than 2 months |
More than 2 months | Within 1 month |
More than 1 month but less than 2 months |
More than 2 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
6 | All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated. | Before the stipulated date | On the stipulated Date | Over the stipulated date | Before the stipulated date | On the stipulated Date | Over the stipulated date |
12 | 2 | 0 | 86 | 14 | 0 | ||
7 | Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued. | Within 4 months | More than 4 week but less than 5 months | More than 5 months | Within 4 months | More than 4 week but less than 5 months | More than 5 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
8 | Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled. | Within 1 month | More than 1 month but less than 2 months | More than 2 months | Within 1 month | More than 1 month but less than 2 months | More than 2 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
9 | Performance bonds shall be released within one (1) month after the expiry date of such bonds. | Within 1 month | More than 1 month but less than 2 months | More than 2 months | Within 1 month | More than 1 month but less than 2 months | More than 2 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
10 | All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received. | Within 3 days | More than 3 days but less than 7 days | More than 7 days | Within 3 days | More than 3 days but less than 7 days | More than 7 days |
12 | 0 | 0 | 100 | 0 | 0 | ||
Overall | |||||||
110 | 4 | 0 | 96 | 4 | 0 |
Achievement of Client's Charter FDPM
For February 2022
NO | CLIENT'S CHARTER | NO. OF ACTIVITIES THAT ACHIEVED THE TARGET |
| ||||
---|---|---|---|---|---|---|---|
1 | All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. | Within 1 week | More than 1 week but less than 2 weeks | More than 2 weeks | Within 1 week | More than 1 week but less than 2 weeks | More than 2 weeks |
51 | 2 | 0 | 96 | 4 | 0 | ||
2 | Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies. | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
35 | 0 | 0 | 100 | 0 | 0 | ||
3 | All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
0 | 0 | 0 | 0 | 0 | 0 | ||
4 | All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications. | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
0 | 0 | 0 | 0 | 0 | 0 | ||
5 | All applications to attend courses at the Forestry School in Kepong and the Logging Training Centre in Terengganu shall be notified within one (1) month after the dates of interviews. | Within 1 month |
More than 1 month but less than 2 months |
More than 2 months | Within 1 month |
More than 1 month but less than 2 months |
More than 2 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
6 | All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated. | Before the stipulated date | On the stipulated Date | Over the stipulated date | Before the stipulated date | On the stipulated Date | Over the stipulated date |
12 | 2 | 0 | 86 | 14 | 0 | ||
7 | Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued. | Within 4 months | More than 4 week but less than 5 months | More than 5 months | Within 4 months | More than 4 week but less than 5 months | More than 5 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
8 | Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled. | Within 1 month | More than 1 month but less than 2 months | More than 2 months | Within 1 month | More than 1 month but less than 2 months | More than 2 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
9 | Performance bonds shall be released within one (1) month after the expiry date of such bonds. | Within 1 month | More than 1 month but less than 2 months | More than 2 months | Within 1 month | More than 1 month but less than 2 months | More than 2 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
10 | All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received. | Within 3 days | More than 3 days but less than 7 days | More than 7 days | Within 3 days | More than 3 days but less than 7 days | More than 7 days |
12 | 0 | 0 | 100 | 0 | 0 | ||
Overall | |||||||
110 | 4 | 0 | 96 | 4 | 0 |
Achievement of Client's Charter FDPM
For March 2022
NO | CLIENT'S CHARTER | NO. OF ACTIVITIES THAT ACHIEVED THE TARGET |
| ||||
---|---|---|---|---|---|---|---|
1 | All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. | Within 1 week | More than 1 week but less than 2 weeks | More than 2 weeks | Within 1 week | More than 1 week but less than 2 weeks | More than 2 weeks |
51 | 2 | 0 | 96 | 4 | 0 | ||
2 | Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies. | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
35 | 0 | 0 | 100 | 0 | 0 | ||
3 | All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
0 | 0 | 0 | 0 | 0 | 0 | ||
4 | All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications. | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
0 | 0 | 0 | 0 | 0 | 0 | ||
5 | All applications to attend courses at the Forestry School in Kepong and the Logging Training Centre in Terengganu shall be notified within one (1) month after the dates of interviews. | Within 1 month |
More than 1 month but less than 2 months |
More than 2 months | Within 1 month |
More than 1 month but less than 2 months |
More than 2 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
6 | All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated. | Before the stipulated date | On the stipulated Date | Over the stipulated date | Before the stipulated date | On the stipulated Date | Over the stipulated date |
12 | 2 | 0 | 86 | 14 | 0 | ||
7 | Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued. | Within 4 months | More than 4 week but less than 5 months | More than 5 months | Within 4 months | More than 4 week but less than 5 months | More than 5 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
8 | Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled. | Within 1 month | More than 1 month but less than 2 months | More than 2 months | Within 1 month | More than 1 month but less than 2 months | More than 2 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
9 | Performance bonds shall be released within one (1) month after the expiry date of such bonds. | Within 1 month | More than 1 month but less than 2 months | More than 2 months | Within 1 month | More than 1 month but less than 2 months | More than 2 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
10 | All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received. | Within 3 days | More than 3 days but less than 7 days | More than 7 days | Within 3 days | More than 3 days but less than 7 days | More than 7 days |
12 | 0 | 0 | 100 | 0 | 0 | ||
Overall | |||||||
110 | 4 | 0 | 96 | 4 | 0 |
Achievement of Client's Charter FDPM
For April 2022
NO | CLIENT'S CHARTER | NO. OF ACTIVITIES THAT ACHIEVED THE TARGET |
| ||||
---|---|---|---|---|---|---|---|
1 | All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. | Within 1 week | More than 1 week but less than 2 weeks | More than 2 weeks | Within 1 week | More than 1 week but less than 2 weeks | More than 2 weeks |
51 | 2 | 0 | 96 | 4 | 0 | ||
2 | Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies. | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
35 | 0 | 0 | 100 | 0 | 0 | ||
3 | All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
0 | 0 | 0 | 0 | 0 | 0 | ||
4 | All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications. | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
0 | 0 | 0 | 0 | 0 | 0 | ||
5 | All applications to attend courses at the Forestry School in Kepong and the Logging Training Centre in Terengganu shall be notified within one (1) month after the dates of interviews. | Within 1 month |
More than 1 month but less than 2 months |
More than 2 months | Within 1 month |
More than 1 month but less than 2 months |
More than 2 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
6 | All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated. | Before the stipulated date | On the stipulated Date | Over the stipulated date | Before the stipulated date | On the stipulated Date | Over the stipulated date |
12 | 2 | 0 | 86 | 14 | 0 | ||
7 | Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued. | Within 4 months | More than 4 week but less than 5 months | More than 5 months | Within 4 months | More than 4 week but less than 5 months | More than 5 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
8 | Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled. | Within 1 month | More than 1 month but less than 2 months | More than 2 months | Within 1 month | More than 1 month but less than 2 months | More than 2 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
9 | Performance bonds shall be released within one (1) month after the expiry date of such bonds. | Within 1 month | More than 1 month but less than 2 months | More than 2 months | Within 1 month | More than 1 month but less than 2 months | More than 2 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
10 | All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received. | Within 3 days | More than 3 days but less than 7 days | More than 7 days | Within 3 days | More than 3 days but less than 7 days | More than 7 days |
12 | 0 | 0 | 100 | 0 | 0 | ||
Overall | |||||||
110 | 4 | 0 | 96 | 4 | 0 |
Achievement of Client's Charter FDPM
For May 2022
NO | CLIENT'S CHARTER | NO. OF ACTIVITIES THAT ACHIEVED THE TARGET |
| ||||
---|---|---|---|---|---|---|---|
1 | All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. | Within 1 week | More than 1 week but less than 2 weeks | More than 2 weeks | Within 1 week | More than 1 week but less than 2 weeks | More than 2 weeks |
51 | 2 | 0 | 96 | 4 | 0 | ||
2 | Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies. | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
35 | 0 | 0 | 100 | 0 | 0 | ||
3 | All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
0 | 0 | 0 | 0 | 0 | 0 | ||
4 | All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications. | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
0 | 0 | 0 | 0 | 0 | 0 | ||
5 | All applications to attend courses at the Forestry School in Kepong and the Logging Training Centre in Terengganu shall be notified within one (1) month after the dates of interviews. | Within 1 month |
More than 1 month but less than 2 months |
More than 2 months | Within 1 month |
More than 1 month but less than 2 months |
More than 2 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
6 | All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated. | Before the stipulated date | On the stipulated Date | Over the stipulated date | Before the stipulated date | On the stipulated Date | Over the stipulated date |
12 | 2 | 0 | 86 | 14 | 0 | ||
7 | Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued. | Within 4 months | More than 4 week but less than 5 months | More than 5 months | Within 4 months | More than 4 week but less than 5 months | More than 5 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
8 | Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled. | Within 1 month | More than 1 month but less than 2 months | More than 2 months | Within 1 month | More than 1 month but less than 2 months | More than 2 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
9 | Performance bonds shall be released within one (1) month after the expiry date of such bonds. | Within 1 month | More than 1 month but less than 2 months | More than 2 months | Within 1 month | More than 1 month but less than 2 months | More than 2 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
10 | All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received. | Within 3 days | More than 3 days but less than 7 days | More than 7 days | Within 3 days | More than 3 days but less than 7 days | More than 7 days |
12 | 0 | 0 | 100 | 0 | 0 | ||
Overall | |||||||
110 | 4 | 0 | 96 | 4 | 0 |
Achievement of Client's Charter FDPM
For June 2022
NO | CLIENT'S CHARTER | NO. OF ACTIVITIES THAT ACHIEVED THE TARGET |
| ||||
---|---|---|---|---|---|---|---|
1 | All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. | Within 1 week | More than 1 week but less than 2 weeks | More than 2 weeks | Within 1 week | More than 1 week but less than 2 weeks | More than 2 weeks |
51 | 2 | 0 | 96 | 4 | 0 | ||
2 | Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies. | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
35 | 0 | 0 | 100 | 0 | 0 | ||
3 | All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
0 | 0 | 0 | 0 | 0 | 0 | ||
4 | All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications. | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
0 | 0 | 0 | 0 | 0 | 0 | ||
5 | All applications to attend courses at the Forestry School in Kepong and the Logging Training Centre in Terengganu shall be notified within one (1) month after the dates of interviews. | Within 1 month |
More than 1 month but less than 2 months |
More than 2 months | Within 1 month |
More than 1 month but less than 2 months |
More than 2 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
6 | All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated. | Before the stipulated date | On the stipulated Date | Over the stipulated date | Before the stipulated date | On the stipulated Date | Over the stipulated date |
12 | 2 | 0 | 86 | 14 | 0 | ||
7 | Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued. | Within 4 months | More than 4 week but less than 5 months | More than 5 months | Within 4 months | More than 4 week but less than 5 months | More than 5 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
8 | Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled. | Within 1 month | More than 1 month but less than 2 months | More than 2 months | Within 1 month | More than 1 month but less than 2 months | More than 2 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
9 | Performance bonds shall be released within one (1) month after the expiry date of such bonds. | Within 1 month | More than 1 month but less than 2 months | More than 2 months | Within 1 month | More than 1 month but less than 2 months | More than 2 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
10 | All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received. | Within 3 days | More than 3 days but less than 7 days | More than 7 days | Within 3 days | More than 3 days but less than 7 days | More than 7 days |
12 | 0 | 0 | 100 | 0 | 0 | ||
Overall | |||||||
110 | 4 | 0 | 96 | 4 | 0 |
Achievement of Client's Charter FDPM
For July 2022
NO | CLIENT'S CHARTER | NO. OF ACTIVITIES THAT ACHIEVED THE TARGET |
| ||||
---|---|---|---|---|---|---|---|
1 | All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. | Within 1 week | More than 1 week but less than 2 weeks | More than 2 weeks | Within 1 week | More than 1 week but less than 2 weeks | More than 2 weeks |
51 | 2 | 0 | 96 | 4 | 0 | ||
2 | Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies. | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
35 | 0 | 0 | 100 | 0 | 0 | ||
3 | All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
0 | 0 | 0 | 0 | 0 | 0 | ||
4 | All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications. | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
0 | 0 | 0 | 0 | 0 | 0 | ||
5 | All applications to attend courses at the Forestry School in Kepong and the Logging Training Centre in Terengganu shall be notified within one (1) month after the dates of interviews. | Within 1 month |
More than 1 month but less than 2 months |
More than 2 months | Within 1 month |
More than 1 month but less than 2 months |
More than 2 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
6 | All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated. | Before the stipulated date | On the stipulated Date | Over the stipulated date | Before the stipulated date | On the stipulated Date | Over the stipulated date |
12 | 2 | 0 | 86 | 14 | 0 | ||
7 | Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued. | Within 4 months | More than 4 week but less than 5 months | More than 5 months | Within 4 months | More than 4 week but less than 5 months | More than 5 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
8 | Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled. | Within 1 month | More than 1 month but less than 2 months | More than 2 months | Within 1 month | More than 1 month but less than 2 months | More than 2 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
9 | Performance bonds shall be released within one (1) month after the expiry date of such bonds. | Within 1 month | More than 1 month but less than 2 months | More than 2 months | Within 1 month | More than 1 month but less than 2 months | More than 2 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
10 | All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received. | Within 3 days | More than 3 days but less than 7 days | More than 7 days | Within 3 days | More than 3 days but less than 7 days | More than 7 days |
12 | 0 | 0 | 100 | 0 | 0 | ||
Overall | |||||||
110 | 4 | 0 | 96 | 4 | 0 |
Achievement of Client's Charter FDPM
For August 2022
NO | CLIENT'S CHARTER | NO. OF ACTIVITIES THAT ACHIEVED THE TARGET |
| ||||
---|---|---|---|---|---|---|---|
1 | All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. | Within 1 week | More than 1 week but less than 2 weeks | More than 2 weeks | Within 1 week | More than 1 week but less than 2 weeks | More than 2 weeks |
51 | 2 | 0 | 96 | 4 | 0 | ||
2 | Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies. | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
35 | 0 | 0 | 100 | 0 | 0 | ||
3 | All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
0 | 0 | 0 | 0 | 0 | 0 | ||
4 | All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications. | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
0 | 0 | 0 | 0 | 0 | 0 | ||
5 | All applications to attend courses at the Forestry School in Kepong and the Logging Training Centre in Terengganu shall be notified within one (1) month after the dates of interviews. | Within 1 month |
More than 1 month but less than 2 months |
More than 2 months | Within 1 month |
More than 1 month but less than 2 months |
More than 2 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
6 | All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated. | Before the stipulated date | On the stipulated Date | Over the stipulated date | Before the stipulated date | On the stipulated Date | Over the stipulated date |
12 | 2 | 0 | 86 | 14 | 0 | ||
7 | Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued. | Within 4 months | More than 4 week but less than 5 months | More than 5 months | Within 4 months | More than 4 week but less than 5 months | More than 5 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
8 | Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled. | Within 1 month | More than 1 month but less than 2 months | More than 2 months | Within 1 month | More than 1 month but less than 2 months | More than 2 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
9 | Performance bonds shall be released within one (1) month after the expiry date of such bonds. | Within 1 month | More than 1 month but less than 2 months | More than 2 months | Within 1 month | More than 1 month but less than 2 months | More than 2 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
10 | All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received. | Within 3 days | More than 3 days but less than 7 days | More than 7 days | Within 3 days | More than 3 days but less than 7 days | More than 7 days |
12 | 0 | 0 | 100 | 0 | 0 | ||
Overall | |||||||
110 | 4 | 0 | 96 | 4 | 0 |
Achievement of Client's Charter FDPM
For September 2022
NO | CLIENT'S CHARTER | NO. OF ACTIVITIES THAT ACHIEVED THE TARGET |
| ||||
---|---|---|---|---|---|---|---|
1 | All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. | Within 1 week | More than 1 week but less than 2 weeks | More than 2 weeks | Within 1 week | More than 1 week but less than 2 weeks | More than 2 weeks |
51 | 2 | 0 | 96 | 4 | 0 | ||
2 | Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies. | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
35 | 0 | 0 | 100 | 0 | 0 | ||
3 | All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
0 | 0 | 0 | 0 | 0 | 0 | ||
4 | All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications. | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
0 | 0 | 0 | 0 | 0 | 0 | ||
5 | All applications to attend courses at the Forestry School in Kepong and the Logging Training Centre in Terengganu shall be notified within one (1) month after the dates of interviews. | Within 1 month |
More than 1 month but less than 2 months |
More than 2 months | Within 1 month |
More than 1 month but less than 2 months |
More than 2 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
6 | All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated. | Before the stipulated date | On the stipulated Date | Over the stipulated date | Before the stipulated date | On the stipulated Date | Over the stipulated date |
12 | 2 | 0 | 86 | 14 | 0 | ||
7 | Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued. | Within 4 months | More than 4 week but less than 5 months | More than 5 months | Within 4 months | More than 4 week but less than 5 months | More than 5 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
8 | Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled. | Within 1 month | More than 1 month but less than 2 months | More than 2 months | Within 1 month | More than 1 month but less than 2 months | More than 2 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
9 | Performance bonds shall be released within one (1) month after the expiry date of such bonds. | Within 1 month | More than 1 month but less than 2 months | More than 2 months | Within 1 month | More than 1 month but less than 2 months | More than 2 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
10 | All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received. | Within 3 days | More than 3 days but less than 7 days | More than 7 days | Within 3 days | More than 3 days but less than 7 days | More than 7 days |
12 | 0 | 0 | 100 | 0 | 0 | ||
Overall | |||||||
110 | 4 | 0 | 96 | 4 | 0 |
Achievement of Client's Charter FDPM
For October 2022
NO | CLIENT'S CHARTER | NO. OF ACTIVITIES THAT ACHIEVED THE TARGET |
| ||||
---|---|---|---|---|---|---|---|
1 | All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. | Within 1 week | More than 1 week but less than 2 weeks | More than 2 weeks | Within 1 week | More than 1 week but less than 2 weeks | More than 2 weeks |
51 | 2 | 0 | 96 | 4 | 0 | ||
2 | Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies. | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
35 | 0 | 0 | 100 | 0 | 0 | ||
3 | All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
0 | 0 | 0 | 0 | 0 | 0 | ||
4 | All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications. | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
0 | 0 | 0 | 0 | 0 | 0 | ||
5 | All applications to attend courses at the Forestry School in Kepong and the Logging Training Centre in Terengganu shall be notified within one (1) month after the dates of interviews. | Within 1 month |
More than 1 month but less than 2 months |
More than 2 months | Within 1 month |
More than 1 month but less than 2 months |
More than 2 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
6 | All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated. | Before the stipulated date | On the stipulated Date | Over the stipulated date | Before the stipulated date | On the stipulated Date | Over the stipulated date |
12 | 2 | 0 | 86 | 14 | 0 | ||
7 | Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued. | Within 4 months | More than 4 week but less than 5 months | More than 5 months | Within 4 months | More than 4 week but less than 5 months | More than 5 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
8 | Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled. | Within 1 month | More than 1 month but less than 2 months | More than 2 months | Within 1 month | More than 1 month but less than 2 months | More than 2 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
9 | Performance bonds shall be released within one (1) month after the expiry date of such bonds. | Within 1 month | More than 1 month but less than 2 months | More than 2 months | Within 1 month | More than 1 month but less than 2 months | More than 2 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
10 | All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received. | Within 3 days | More than 3 days but less than 7 days | More than 7 days | Within 3 days | More than 3 days but less than 7 days | More than 7 days |
12 | 0 | 0 | 100 | 0 | 0 | ||
Overall | |||||||
110 | 4 | 0 | 96 | 4 | 0 |
Achievement of Client's Charter FDPM
For November 2022
NO | CLIENT'S CHARTER | NO. OF ACTIVITIES THAT ACHIEVED THE TARGET |
| ||||
---|---|---|---|---|---|---|---|
1 | All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. | Within 1 week | More than 1 week but less than 2 weeks | More than 2 weeks | Within 1 week | More than 1 week but less than 2 weeks | More than 2 weeks |
51 | 2 | 0 | 96 | 4 | 0 | ||
2 | Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies. | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
35 | 0 | 0 | 100 | 0 | 0 | ||
3 | All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
0 | 0 | 0 | 0 | 0 | 0 | ||
4 | All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications. | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
0 | 0 | 0 | 0 | 0 | 0 | ||
5 | All applications to attend courses at the Forestry School in Kepong and the Logging Training Centre in Terengganu shall be notified within one (1) month after the dates of interviews. | Within 1 month |
More than 1 month but less than 2 months |
More than 2 months | Within 1 month |
More than 1 month but less than 2 months |
More than 2 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
6 | All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated. | Before the stipulated date | On the stipulated Date | Over the stipulated date | Before the stipulated date | On the stipulated Date | Over the stipulated date |
12 | 2 | 0 | 86 | 14 | 0 | ||
7 | Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued. | Within 4 months | More than 4 week but less than 5 months | More than 5 months | Within 4 months | More than 4 week but less than 5 months | More than 5 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
8 | Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled. | Within 1 month | More than 1 month but less than 2 months | More than 2 months | Within 1 month | More than 1 month but less than 2 months | More than 2 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
9 | Performance bonds shall be released within one (1) month after the expiry date of such bonds. | Within 1 month | More than 1 month but less than 2 months | More than 2 months | Within 1 month | More than 1 month but less than 2 months | More than 2 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
10 | All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received. | Within 3 days | More than 3 days but less than 7 days | More than 7 days | Within 3 days | More than 3 days but less than 7 days | More than 7 days |
12 | 0 | 0 | 100 | 0 | 0 | ||
Overall | |||||||
110 | 4 | 0 | 96 | 4 | 0 |
Achievement of Client's Charter FDPM
For December 2022
NO | CLIENT'S CHARTER | NO. OF ACTIVITIES THAT ACHIEVED THE TARGET |
| ||||
---|---|---|---|---|---|---|---|
1 | All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. | Within 1 week | More than 1 week but less than 2 weeks | More than 2 weeks | Within 1 week | More than 1 week but less than 2 weeks | More than 2 weeks |
51 | 2 | 0 | 96 | 4 | 0 | ||
2 | Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies. | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
35 | 0 | 0 | 100 | 0 | 0 | ||
3 | All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
0 | 0 | 0 | 0 | 0 | 0 | ||
4 | All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications. | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
0 | 0 | 0 | 0 | 0 | 0 | ||
5 | All applications to attend courses at the Forestry School in Kepong and the Logging Training Centre in Terengganu shall be notified within one (1) month after the dates of interviews. | Within 1 month |
More than 1 month but less than 2 months |
More than 2 months | Within 1 month |
More than 1 month but less than 2 months |
More than 2 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
6 | All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated. | Before the stipulated date | On the stipulated Date | Over the stipulated date | Before the stipulated date | On the stipulated Date | Over the stipulated date |
12 | 2 | 0 | 86 | 14 | 0 | ||
7 | Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued. | Within 4 months | More than 4 week but less than 5 months | More than 5 months | Within 4 months | More than 4 week but less than 5 months | More than 5 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
8 | Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled. | Within 1 month | More than 1 month but less than 2 months | More than 2 months | Within 1 month | More than 1 month but less than 2 months | More than 2 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
9 | Performance bonds shall be released within one (1) month after the expiry date of such bonds. | Within 1 month | More than 1 month but less than 2 months | More than 2 months | Within 1 month | More than 1 month but less than 2 months | More than 2 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
10 | All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received. | Within 3 days | More than 3 days but less than 7 days | More than 7 days | Within 3 days | More than 3 days but less than 7 days | More than 7 days |
12 | 0 | 0 | 100 | 0 | 0 | ||
Overall | |||||||
110 | 4 | 0 | 96 | 4 | 0 |
Achievement of Client's Charter FDPM
For January 2021
NO | CLIENT'S CHARTER | NO. OF ACTIVITIES THAT ACHIEVED THE TARGET |
| ||||
---|---|---|---|---|---|---|---|
1 | All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. | Within 1 week | More than 1 week but less than 2 weeks | More than 2 weeks | Within 1 week | More than 1 week but less than 2 weeks | More than 2 weeks |
51 | 2 | 0 | 96 | 4 | 0 | ||
2 | Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies. | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
35 | 0 | 0 | 100 | 0 | 0 | ||
3 | All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
0 | 0 | 0 | 0 | 0 | 0 | ||
4 | All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications. | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
0 | 0 | 0 | 0 | 0 | 0 | ||
5 | All applications to attend courses at the Forestry School in Kepong and the Logging Training Centre in Terengganu shall be notified within one (1) month after the dates of interviews. | Within 1 month |
More than 1 month but less than 2 months |
More than 2 months | Within 1 month |
More than 1 month but less than 2 months |
More than 2 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
6 | All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated. | Before the stipulated date | On the stipulated Date | Over the stipulated date | Before the stipulated date | On the stipulated Date | Over the stipulated date |
12 | 2 | 0 | 86 | 14 | 0 | ||
7 | Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued. | Within 4 months | More than 4 week but less than 5 months | More than 5 months | Within 4 months | More than 4 week but less than 5 months | More than 5 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
8 | Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled. | Within 1 month | More than 1 month but less than 2 months | More than 2 months | Within 1 month | More than 1 month but less than 2 months | More than 2 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
9 | Performance bonds shall be released within one (1) month after the expiry date of such bonds. | Within 1 month | More than 1 month but less than 2 months | More than 2 months | Within 1 month | More than 1 month but less than 2 months | More than 2 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
10 | All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received. | Within 3 days | More than 3 days but less than 7 days | More than 7 days | Within 3 days | More than 3 days but less than 7 days | More than 7 days |
12 | 0 | 0 | 100 | 0 | 0 | ||
Overall | |||||||
110 | 4 | 0 | 96 | 4 | 0 |
Achievement of Client's Charter FDPM
For February 2021
NO | CLIENT'S CHARTER | NO. OF ACTIVITIES THAT ACHIEVED THE TARGET |
| ||||
---|---|---|---|---|---|---|---|
1 | All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. | Within 1 week | More than 1 week but less than 2 weeks | More than 2 weeks | Within 1 week | More than 1 week but less than 2 weeks | More than 2 weeks |
51 | 2 | 0 | 96 | 4 | 0 | ||
2 | Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies. | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
35 | 0 | 0 | 100 | 0 | 0 | ||
3 | All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
0 | 0 | 0 | 0 | 0 | 0 | ||
4 | All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications. | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
0 | 0 | 0 | 0 | 0 | 0 | ||
5 | All applications to attend courses at the Forestry School in Kepong and the Logging Training Centre in Terengganu shall be notified within one (1) month after the dates of interviews. | Within 1 month |
More than 1 month but less than 2 months |
More than 2 months | Within 1 month |
More than 1 month but less than 2 months |
More than 2 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
6 | All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated. | Before the stipulated date | On the stipulated Date | Over the stipulated date | Before the stipulated date | On the stipulated Date | Over the stipulated date |
12 | 2 | 0 | 86 | 14 | 0 | ||
7 | Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued. | Within 4 months | More than 4 week but less than 5 months | More than 5 months | Within 4 months | More than 4 week but less than 5 months | More than 5 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
8 | Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled. | Within 1 month | More than 1 month but less than 2 months | More than 2 months | Within 1 month | More than 1 month but less than 2 months | More than 2 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
9 | Performance bonds shall be released within one (1) month after the expiry date of such bonds. | Within 1 month | More than 1 month but less than 2 months | More than 2 months | Within 1 month | More than 1 month but less than 2 months | More than 2 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
10 | All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received. | Within 3 days | More than 3 days but less than 7 days | More than 7 days | Within 3 days | More than 3 days but less than 7 days | More than 7 days |
12 | 0 | 0 | 100 | 0 | 0 | ||
Overall | |||||||
110 | 4 | 0 | 96 | 4 | 0 |
Achievement of Client's Charter FDPM
For March 2021
NO | CLIENT'S CHARTER | NO. OF ACTIVITIES THAT ACHIEVED THE TARGET |
| ||||
---|---|---|---|---|---|---|---|
1 | All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. | Within 1 week | More than 1 week but less than 2 weeks | More than 2 weeks | Within 1 week | More than 1 week but less than 2 weeks | More than 2 weeks |
51 | 2 | 0 | 96 | 4 | 0 | ||
2 | Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies. | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
35 | 0 | 0 | 100 | 0 | 0 | ||
3 | All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
0 | 0 | 0 | 0 | 0 | 0 | ||
4 | All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications. | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
0 | 0 | 0 | 0 | 0 | 0 | ||
5 | All applications to attend courses at the Forestry School in Kepong and the Logging Training Centre in Terengganu shall be notified within one (1) month after the dates of interviews. | Within 1 month |
More than 1 month but less than 2 months |
More than 2 months | Within 1 month |
More than 1 month but less than 2 months |
More than 2 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
6 | All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated. | Before the stipulated date | On the stipulated Date | Over the stipulated date | Before the stipulated date | On the stipulated Date | Over the stipulated date |
12 | 2 | 0 | 86 | 14 | 0 | ||
7 | Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued. | Within 4 months | More than 4 week but less than 5 months | More than 5 months | Within 4 months | More than 4 week but less than 5 months | More than 5 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
8 | Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled. | Within 1 month | More than 1 month but less than 2 months | More than 2 months | Within 1 month | More than 1 month but less than 2 months | More than 2 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
9 | Performance bonds shall be released within one (1) month after the expiry date of such bonds. | Within 1 month | More than 1 month but less than 2 months | More than 2 months | Within 1 month | More than 1 month but less than 2 months | More than 2 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
10 | All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received. | Within 3 days | More than 3 days but less than 7 days | More than 7 days | Within 3 days | More than 3 days but less than 7 days | More than 7 days |
12 | 0 | 0 | 100 | 0 | 0 | ||
Overall | |||||||
110 | 4 | 0 | 96 | 4 | 0 |
Achievement of Client's Charter FDPM
For April 2021
NO | CLIENT'S CHARTER | NO. OF ACTIVITIES THAT ACHIEVED THE TARGET |
| ||||
---|---|---|---|---|---|---|---|
1 | All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. | Within 1 week | More than 1 week but less than 2 weeks | More than 2 weeks | Within 1 week | More than 1 week but less than 2 weeks | More than 2 weeks |
51 | 2 | 0 | 96 | 4 | 0 | ||
2 | Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies. | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
35 | 0 | 0 | 100 | 0 | 0 | ||
3 | All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
0 | 0 | 0 | 0 | 0 | 0 | ||
4 | All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications. | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
0 | 0 | 0 | 0 | 0 | 0 | ||
5 | All applications to attend courses at the Forestry School in Kepong and the Logging Training Centre in Terengganu shall be notified within one (1) month after the dates of interviews. | Within 1 month |
More than 1 month but less than 2 months |
More than 2 months | Within 1 month |
More than 1 month but less than 2 months |
More than 2 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
6 | All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated. | Before the stipulated date | On the stipulated Date | Over the stipulated date | Before the stipulated date | On the stipulated Date | Over the stipulated date |
12 | 2 | 0 | 86 | 14 | 0 | ||
7 | Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued. | Within 4 months | More than 4 week but less than 5 months | More than 5 months | Within 4 months | More than 4 week but less than 5 months | More than 5 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
8 | Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled. | Within 1 month | More than 1 month but less than 2 months | More than 2 months | Within 1 month | More than 1 month but less than 2 months | More than 2 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
9 | Performance bonds shall be released within one (1) month after the expiry date of such bonds. | Within 1 month | More than 1 month but less than 2 months | More than 2 months | Within 1 month | More than 1 month but less than 2 months | More than 2 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
10 | All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received. | Within 3 days | More than 3 days but less than 7 days | More than 7 days | Within 3 days | More than 3 days but less than 7 days | More than 7 days |
12 | 0 | 0 | 100 | 0 | 0 | ||
Overall | |||||||
110 | 4 | 0 | 96 | 4 | 0 |
Achievement of Client's Charter FDPM
For May 2021
NO | CLIENT'S CHARTER | NO. OF ACTIVITIES THAT ACHIEVED THE TARGET |
| ||||
---|---|---|---|---|---|---|---|
1 | All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. | Within 1 week | More than 1 week but less than 2 weeks | More than 2 weeks | Within 1 week | More than 1 week but less than 2 weeks | More than 2 weeks |
51 | 2 | 0 | 96 | 4 | 0 | ||
2 | Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies. | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
35 | 0 | 0 | 100 | 0 | 0 | ||
3 | All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
0 | 0 | 0 | 0 | 0 | 0 | ||
4 | All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications. | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
0 | 0 | 0 | 0 | 0 | 0 | ||
5 | All applications to attend courses at the Forestry School in Kepong and the Logging Training Centre in Terengganu shall be notified within one (1) month after the dates of interviews. | Within 1 month |
More than 1 month but less than 2 months |
More than 2 months | Within 1 month |
More than 1 month but less than 2 months |
More than 2 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
6 | All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated. | Before the stipulated date | On the stipulated Date | Over the stipulated date | Before the stipulated date | On the stipulated Date | Over the stipulated date |
12 | 2 | 0 | 86 | 14 | 0 | ||
7 | Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued. | Within 4 months | More than 4 week but less than 5 months | More than 5 months | Within 4 months | More than 4 week but less than 5 months | More than 5 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
8 | Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled. | Within 1 month | More than 1 month but less than 2 months | More than 2 months | Within 1 month | More than 1 month but less than 2 months | More than 2 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
9 | Performance bonds shall be released within one (1) month after the expiry date of such bonds. | Within 1 month | More than 1 month but less than 2 months | More than 2 months | Within 1 month | More than 1 month but less than 2 months | More than 2 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
10 | All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received. | Within 3 days | More than 3 days but less than 7 days | More than 7 days | Within 3 days | More than 3 days but less than 7 days | More than 7 days |
12 | 0 | 0 | 100 | 0 | 0 | ||
Overall | |||||||
110 | 4 | 0 | 96 | 4 | 0 |
Achievement of Client's Charter FDPM
For June 2021
NO | CLIENT'S CHARTER | NO. OF ACTIVITIES THAT ACHIEVED THE TARGET |
| ||||
---|---|---|---|---|---|---|---|
1 | All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. | Within 1 week | More than 1 week but less than 2 weeks | More than 2 weeks | Within 1 week | More than 1 week but less than 2 weeks | More than 2 weeks |
51 | 2 | 0 | 96 | 4 | 0 | ||
2 | Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies. | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
35 | 0 | 0 | 100 | 0 | 0 | ||
3 | All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
0 | 0 | 0 | 0 | 0 | 0 | ||
4 | All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications. | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
0 | 0 | 0 | 0 | 0 | 0 | ||
5 | All applications to attend courses at the Forestry School in Kepong and the Logging Training Centre in Terengganu shall be notified within one (1) month after the dates of interviews. | Within 1 month |
More than 1 month but less than 2 months |
More than 2 months | Within 1 month |
More than 1 month but less than 2 months |
More than 2 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
6 | All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated. | Before the stipulated date | On the stipulated Date | Over the stipulated date | Before the stipulated date | On the stipulated Date | Over the stipulated date |
12 | 2 | 0 | 86 | 14 | 0 | ||
7 | Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued. | Within 4 months | More than 4 week but less than 5 months | More than 5 months | Within 4 months | More than 4 week but less than 5 months | More than 5 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
8 | Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled. | Within 1 month | More than 1 month but less than 2 months | More than 2 months | Within 1 month | More than 1 month but less than 2 months | More than 2 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
9 | Performance bonds shall be released within one (1) month after the expiry date of such bonds. | Within 1 month | More than 1 month but less than 2 months | More than 2 months | Within 1 month | More than 1 month but less than 2 months | More than 2 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
10 | All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received. | Within 3 days | More than 3 days but less than 7 days | More than 7 days | Within 3 days | More than 3 days but less than 7 days | More than 7 days |
12 | 0 | 0 | 100 | 0 | 0 | ||
Overall | |||||||
110 | 4 | 0 | 96 | 4 | 0 |
Achievement of Client's Charter FDPM
For July 2021
NO | CLIENT'S CHARTER | NO. OF ACTIVITIES THAT ACHIEVED THE TARGET |
| ||||
---|---|---|---|---|---|---|---|
1 | All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. | Within 1 week | More than 1 week but less than 2 weeks | More than 2 weeks | Within 1 week | More than 1 week but less than 2 weeks | More than 2 weeks |
51 | 2 | 0 | 96 | 4 | 0 | ||
2 | Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies. | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
35 | 0 | 0 | 100 | 0 | 0 | ||
3 | All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
0 | 0 | 0 | 0 | 0 | 0 | ||
4 | All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications. | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
0 | 0 | 0 | 0 | 0 | 0 | ||
5 | All applications to attend courses at the Forestry School in Kepong and the Logging Training Centre in Terengganu shall be notified within one (1) month after the dates of interviews. | Within 1 month |
More than 1 month but less than 2 months |
More than 2 months | Within 1 month |
More than 1 month but less than 2 months |
More than 2 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
6 | All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated. | Before the stipulated date | On the stipulated Date | Over the stipulated date | Before the stipulated date | On the stipulated Date | Over the stipulated date |
12 | 2 | 0 | 86 | 14 | 0 | ||
7 | Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued. | Within 4 months | More than 4 week but less than 5 months | More than 5 months | Within 4 months | More than 4 week but less than 5 months | More than 5 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
8 | Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled. | Within 1 month | More than 1 month but less than 2 months | More than 2 months | Within 1 month | More than 1 month but less than 2 months | More than 2 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
9 | Performance bonds shall be released within one (1) month after the expiry date of such bonds. | Within 1 month | More than 1 month but less than 2 months | More than 2 months | Within 1 month | More than 1 month but less than 2 months | More than 2 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
10 | All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received. | Within 3 days | More than 3 days but less than 7 days | More than 7 days | Within 3 days | More than 3 days but less than 7 days | More than 7 days |
12 | 0 | 0 | 100 | 0 | 0 | ||
Overall | |||||||
110 | 4 | 0 | 96 | 4 | 0 |
Achievement of Client's Charter FDPM
For August 2021
NO | CLIENT'S CHARTER | NO. OF ACTIVITIES THAT ACHIEVED THE TARGET |
| ||||
---|---|---|---|---|---|---|---|
1 | All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. | Within 1 week | More than 1 week but less than 2 weeks | More than 2 weeks | Within 1 week | More than 1 week but less than 2 weeks | More than 2 weeks |
51 | 2 | 0 | 96 | 4 | 0 | ||
2 | Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies. | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
35 | 0 | 0 | 100 | 0 | 0 | ||
3 | All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
0 | 0 | 0 | 0 | 0 | 0 | ||
4 | All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications. | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
0 | 0 | 0 | 0 | 0 | 0 | ||
5 | All applications to attend courses at the Forestry School in Kepong and the Logging Training Centre in Terengganu shall be notified within one (1) month after the dates of interviews. | Within 1 month |
More than 1 month but less than 2 months |
More than 2 months | Within 1 month |
More than 1 month but less than 2 months |
More than 2 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
6 | All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated. | Before the stipulated date | On the stipulated Date | Over the stipulated date | Before the stipulated date | On the stipulated Date | Over the stipulated date |
12 | 2 | 0 | 86 | 14 | 0 | ||
7 | Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued. | Within 4 months | More than 4 week but less than 5 months | More than 5 months | Within 4 months | More than 4 week but less than 5 months | More than 5 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
8 | Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled. | Within 1 month | More than 1 month but less than 2 months | More than 2 months | Within 1 month | More than 1 month but less than 2 months | More than 2 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
9 | Performance bonds shall be released within one (1) month after the expiry date of such bonds. | Within 1 month | More than 1 month but less than 2 months | More than 2 months | Within 1 month | More than 1 month but less than 2 months | More than 2 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
10 | All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received. | Within 3 days | More than 3 days but less than 7 days | More than 7 days | Within 3 days | More than 3 days but less than 7 days | More than 7 days |
12 | 0 | 0 | 100 | 0 | 0 | ||
Overall | |||||||
110 | 4 | 0 | 96 | 4 | 0 |
Achievement of Client's Charter FDPM
For September 2021
NO | CLIENT'S CHARTER | NO. OF ACTIVITIES THAT ACHIEVED THE TARGET |
| ||||
---|---|---|---|---|---|---|---|
1 | All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. | Within 1 week | More than 1 week but less than 2 weeks | More than 2 weeks | Within 1 week | More than 1 week but less than 2 weeks | More than 2 weeks |
51 | 2 | 0 | 96 | 4 | 0 | ||
2 | Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies. | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
35 | 0 | 0 | 100 | 0 | 0 | ||
3 | All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
0 | 0 | 0 | 0 | 0 | 0 | ||
4 | All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications. | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
0 | 0 | 0 | 0 | 0 | 0 | ||
5 | All applications to attend courses at the Forestry School in Kepong and the Logging Training Centre in Terengganu shall be notified within one (1) month after the dates of interviews. | Within 1 month |
More than 1 month but less than 2 months |
More than 2 months | Within 1 month |
More than 1 month but less than 2 months |
More than 2 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
6 | All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated. | Before the stipulated date | On the stipulated Date | Over the stipulated date | Before the stipulated date | On the stipulated Date | Over the stipulated date |
12 | 2 | 0 | 86 | 14 | 0 | ||
7 | Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued. | Within 4 months | More than 4 week but less than 5 months | More than 5 months | Within 4 months | More than 4 week but less than 5 months | More than 5 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
8 | Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled. | Within 1 month | More than 1 month but less than 2 months | More than 2 months | Within 1 month | More than 1 month but less than 2 months | More than 2 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
9 | Performance bonds shall be released within one (1) month after the expiry date of such bonds. | Within 1 month | More than 1 month but less than 2 months | More than 2 months | Within 1 month | More than 1 month but less than 2 months | More than 2 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
10 | All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received. | Within 3 days | More than 3 days but less than 7 days | More than 7 days | Within 3 days | More than 3 days but less than 7 days | More than 7 days |
12 | 0 | 0 | 100 | 0 | 0 | ||
Overall | |||||||
110 | 4 | 0 | 96 | 4 | 0 |
Achievement of Client's Charter FDPM
For October 2021
NO | CLIENT'S CHARTER | NO. OF ACTIVITIES THAT ACHIEVED THE TARGET |
| ||||
---|---|---|---|---|---|---|---|
1 | All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. | Within 1 week | More than 1 week but less than 2 weeks | More than 2 weeks | Within 1 week | More than 1 week but less than 2 weeks | More than 2 weeks |
51 | 2 | 0 | 96 | 4 | 0 | ||
2 | Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies. | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
35 | 0 | 0 | 100 | 0 | 0 | ||
3 | All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
0 | 0 | 0 | 0 | 0 | 0 | ||
4 | All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications. | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
0 | 0 | 0 | 0 | 0 | 0 | ||
5 | All applications to attend courses at the Forestry School in Kepong and the Logging Training Centre in Terengganu shall be notified within one (1) month after the dates of interviews. | Within 1 month |
More than 1 month but less than 2 months |
More than 2 months | Within 1 month |
More than 1 month but less than 2 months |
More than 2 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
6 | All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated. | Before the stipulated date | On the stipulated Date | Over the stipulated date | Before the stipulated date | On the stipulated Date | Over the stipulated date |
12 | 2 | 0 | 86 | 14 | 0 | ||
7 | Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued. | Within 4 months | More than 4 week but less than 5 months | More than 5 months | Within 4 months | More than 4 week but less than 5 months | More than 5 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
8 | Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled. | Within 1 month | More than 1 month but less than 2 months | More than 2 months | Within 1 month | More than 1 month but less than 2 months | More than 2 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
9 | Performance bonds shall be released within one (1) month after the expiry date of such bonds. | Within 1 month | More than 1 month but less than 2 months | More than 2 months | Within 1 month | More than 1 month but less than 2 months | More than 2 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
10 | All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received. | Within 3 days | More than 3 days but less than 7 days | More than 7 days | Within 3 days | More than 3 days but less than 7 days | More than 7 days |
12 | 0 | 0 | 100 | 0 | 0 | ||
Overall | |||||||
110 | 4 | 0 | 96 | 4 | 0 |
Achievement of Client's Charter FDPM
For November 2021
NO | CLIENT'S CHARTER | NO. OF ACTIVITIES THAT ACHIEVED THE TARGET |
| ||||
---|---|---|---|---|---|---|---|
1 | All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. | Within 1 week | More than 1 week but less than 2 weeks | More than 2 weeks | Within 1 week | More than 1 week but less than 2 weeks | More than 2 weeks |
51 | 2 | 0 | 96 | 4 | 0 | ||
2 | Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies. | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
35 | 0 | 0 | 100 | 0 | 0 | ||
3 | All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
0 | 0 | 0 | 0 | 0 | 0 | ||
4 | All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications. | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
0 | 0 | 0 | 0 | 0 | 0 | ||
5 | All applications to attend courses at the Forestry School in Kepong and the Logging Training Centre in Terengganu shall be notified within one (1) month after the dates of interviews. | Within 1 month |
More than 1 month but less than 2 months |
More than 2 months | Within 1 month |
More than 1 month but less than 2 months |
More than 2 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
6 | All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated. | Before the stipulated date | On the stipulated Date | Over the stipulated date | Before the stipulated date | On the stipulated Date | Over the stipulated date |
12 | 2 | 0 | 86 | 14 | 0 | ||
7 | Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued. | Within 4 months | More than 4 week but less than 5 months | More than 5 months | Within 4 months | More than 4 week but less than 5 months | More than 5 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
8 | Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled. | Within 1 month | More than 1 month but less than 2 months | More than 2 months | Within 1 month | More than 1 month but less than 2 months | More than 2 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
9 | Performance bonds shall be released within one (1) month after the expiry date of such bonds. | Within 1 month | More than 1 month but less than 2 months | More than 2 months | Within 1 month | More than 1 month but less than 2 months | More than 2 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
10 | All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received. | Within 3 days | More than 3 days but less than 7 days | More than 7 days | Within 3 days | More than 3 days but less than 7 days | More than 7 days |
12 | 0 | 0 | 100 | 0 | 0 | ||
Overall | |||||||
110 | 4 | 0 | 96 | 4 | 0 |
Achievement of Client's Charter FDPM
For December 2021
NO | CLIENT'S CHARTER | NO. OF ACTIVITIES THAT ACHIEVED THE TARGET |
| ||||
---|---|---|---|---|---|---|---|
1 | All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. | Within 1 week | More than 1 week but less than 2 weeks | More than 2 weeks | Within 1 week | More than 1 week but less than 2 weeks | More than 2 weeks |
51 | 2 | 0 | 96 | 4 | 0 | ||
2 | Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies. | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
35 | 0 | 0 | 100 | 0 | 0 | ||
3 | All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
0 | 0 | 0 | 0 | 0 | 0 | ||
4 | All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications. | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
0 | 0 | 0 | 0 | 0 | 0 | ||
5 | All applications to attend courses at the Forestry School in Kepong and the Logging Training Centre in Terengganu shall be notified within one (1) month after the dates of interviews. | Within 1 month |
More than 1 month but less than 2 months |
More than 2 months | Within 1 month |
More than 1 month but less than 2 months |
More than 2 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
6 | All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated. | Before the stipulated date | On the stipulated Date | Over the stipulated date | Before the stipulated date | On the stipulated Date | Over the stipulated date |
12 | 2 | 0 | 86 | 14 | 0 | ||
7 | Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued. | Within 4 months | More than 4 week but less than 5 months | More than 5 months | Within 4 months | More than 4 week but less than 5 months | More than 5 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
8 | Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled. | Within 1 month | More than 1 month but less than 2 months | More than 2 months | Within 1 month | More than 1 month but less than 2 months | More than 2 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
9 | Performance bonds shall be released within one (1) month after the expiry date of such bonds. | Within 1 month | More than 1 month but less than 2 months | More than 2 months | Within 1 month | More than 1 month but less than 2 months | More than 2 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
10 | All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received. | Within 3 days | More than 3 days but less than 7 days | More than 7 days | Within 3 days | More than 3 days but less than 7 days | More than 7 days |
12 | 0 | 0 | 100 | 0 | 0 | ||
Overall | |||||||
110 | 4 | 0 | 96 | 4 | 0 |
Achievement of Client's Charter FDPM
For January 2020
NO | CLIENT'S CHARTER | NO. OF ACTIVITIES THAT ACHIEVED THE TARGET |
| ||||
---|---|---|---|---|---|---|---|
1 | All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. | Within 1 week | More than 1 week but less than 2 weeks | More than 2 weeks | Within 1 week | More than 1 week but less than 2 weeks | More than 2 weeks |
30 | 2 | 4 | 97 | 3 | 0 | ||
2 | Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies. | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
33 | 0 | 0 | 100 | 0 | 0 | ||
3 | All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
1 | 0 | 0 | 100 | 0 | 0 | ||
4 | All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications. | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
0 | 0 | 0 | 0 | 0 | 0 | ||
5 | All applications to attend courses at the Forestry School in Kepong and the Logging Training Centre in Terengganu shall be notified within one (1) month after the dates of interviews. | Within 1 month |
More than 1 month but less than 2 months |
More than 2 months | Within 1 month |
More than 1 month but less than 2 months |
More than 2 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
6 | All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated. | Before the stipulated date | On the stipulated Date | Over the stipulated date | Before the stipulated date | On the stipulated Date | Over the stipulated date |
0 | 5 | 0 | 0 | 100 | 0 | ||
7 | Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued. | Within 4 months | More than 4 week but less than 5 months | More than 5 months | Within 4 months | More than 4 week but less than 5 months | More than 5 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
8 | Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled. | Within 1 month | More than 1 month but less than 2 months | More than 2 months | Within 1 month | More than 1 month but less than 2 months | More than 2 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
9 | Performance bonds shall be released within one (1) month after the expiry date of such bonds. | Within 1 month | More than 1 month but less than 2 months | More than 2 months | Within 1 month | More than 1 month but less than 2 months | More than 2 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
10 | All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received. | Within 3 days | More than 3 days but less than 7 days | More than 7 days | Within 3 days | More than 3 days but less than 7 days | More than 7 days |
6 | 1 | 0 | 0 | 0 | 0 | ||
Overall | |||||||
70 | 8 | 4 | 85 | 10 | 5 |
Achievement of Client's Charter FDPM
For February 2020
NO | CLIENT'S CHARTER | NO. OF ACTIVITIES THAT ACHIEVED THE TARGET |
| ||||
---|---|---|---|---|---|---|---|
1 | All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. | Within 1 week | More than 1 week but less than 2 weeks | More than 2 weeks | Within 1 week | More than 1 week but less than 2 weeks | More than 2 weeks |
0 | 0 | 0 | 0 | 0 | 0 | ||
2 | Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies. | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
42 | 0 | 0 | 100 | 0 | 0 | ||
3 | All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
0 | 0 | 0 | 0 | 0 | 0 | ||
4 | All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications. | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
0 | 0 | 0 | 0 | 0 | 0 | ||
5 | All applications to attend courses at the Forestry School in Kepong and the Logging Training Centre in Terengganu shall be notified within one (1) month after the dates of interviews. | Within 1 month |
More than 1 month but less than 2 months |
More than 2 months | Within 1 month |
More than 1 month but less than 2 months |
More than 2 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
6 | All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated. | Before the stipulated date | On the stipulated Date | Over the stipulated date | Before the stipulated date | On the stipulated Date | Over the stipulated date |
0 | 2 | 0 | 0 | 100 | 0 | ||
7 | Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued. | Within 4 months | More than 4 week but less than 5 months | More than 5 months | Within 4 months | More than 4 week but less than 5 months | More than 5 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
8 | Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled. | Within 1 month | More than 1 month but less than 2 months | More than 2 months | Within 1 month | More than 1 month but less than 2 months | More than 2 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
9 | Performance bonds shall be released within one (1) month after the expiry date of such bonds. | Within 1 month | More than 1 month but less than 2 months | More than 2 months | Within 1 month | More than 1 month but less than 2 months | More than 2 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
10 | All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received. | Within 3 days | More than 3 days but less than 7 days | More than 7 days | Within 3 days | More than 3 days but less than 7 days | More than 7 days |
1 | 1 | 0 | 50 | 50 | 0 | ||
Overall | |||||||
43 | 3 | 0 | 93 | 7 | 0 |
Achievement of Client's Charter FDPM
For March 2020
NO | CLIENT'S CHARTER | NO. OF ACTIVITIES THAT ACHIEVED THE TARGET |
| ||||
---|---|---|---|---|---|---|---|
1 | All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. | Within 1 week | More than 1 week but less than 2 weeks | More than 2 weeks | Within 1 week | More than 1 week but less than 2 weeks | More than 2 weeks |
39 | 0 | 0 | 100 | 0 | 0 | ||
2 | Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies. | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
39 | 0 | 0 | 100 | 0 | 0 | ||
3 | All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
3 | 0 | 0 | 100 | 0 | 0 | ||
4 | All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications. | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
0 | 0 | 0 | 0 | 0 | 0 | ||
5 | All applications to attend courses at the Forestry School in Kepong and the Logging Training Centre in Terengganu shall be notified within one (1) month after the dates of interviews. | Within 1 month |
More than 1 month but less than 2 months |
More than 2 months | Within 1 month |
More than 1 month but less than 2 months |
More than 2 months |
0 | 22 | 0 | 0 | 100 | 0 | ||
6 | All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated. | Before the stipulated date | On the stipulated Date | Over the stipulated date | Before the stipulated date | On the stipulated Date | Over the stipulated date |
0 | 0 | 0 | 0 | 0 | 0 | ||
7 | Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued. | Within 4 months | More than 4 week but less than 5 months | More than 5 months | Within 4 months | More than 4 week but less than 5 months | More than 5 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
8 | Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled. | Within 1 month | More than 1 month but less than 2 months | More than 2 months | Within 1 month | More than 1 month but less than 2 months | More than 2 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
9 | Performance bonds shall be released within one (1) month after the expiry date of such bonds. | Within 1 month | More than 1 month but less than 2 months | More than 2 months | Within 1 month | More than 1 month but less than 2 months | More than 2 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
10 | All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received. | Within 3 days | More than 3 days but less than 7 days | More than 7 days | Within 3 days | More than 3 days but less than 7 days | More than 7 days |
8 | 1 | 0 | 89 | 11 | 0 | ||
Overall | |||||||
89 | 23 | 0 | 79 | 21 | 0 |
Achievement of Client's Charter FDPM
For April 2020
NO | CLIENT'S CHARTER | NO. OF ACTIVITIES THAT ACHIEVED THE TARGET |
| ||||
---|---|---|---|---|---|---|---|
1 | All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. | Within 1 week | More than 1 week but less than 2 weeks | More than 2 weeks | Within 1 week | More than 1 week but less than 2 weeks | More than 2 weeks |
21 | 1 | 0 | 95 | 5 | 0 | ||
2 | Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies. | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
22 | 0 | 0 | 100 | 0 | 0 | ||
3 | All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
3 | 0 | 0 | 100 | 0 | 0 | ||
4 | All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications. | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
0 | 0 | 0 | 0 | 0 | 0 | ||
5 | All applications to attend courses at the Forestry School in Kepong and the Logging Training Centre in Terengganu shall be notified within one (1) month after the dates of interviews. | Within 1 month |
More than 1 month but less than 2 months |
More than 2 months | Within 1 month |
More than 1 month but less than 2 months |
More than 2 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
6 | All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated. | Before the stipulated date | On the stipulated Date | Over the stipulated date | Before the stipulated date | On the stipulated Date | Over the stipulated date |
0 | 22 | 0 | 0 | 100 | 0 | ||
7 | Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued. | Within 4 months | More than 4 week but less than 5 months | More than 5 months | Within 4 months | More than 4 week but less than 5 months | More than 5 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
8 | Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled. | Within 1 month | More than 1 month but less than 2 months | More than 2 months | Within 1 month | More than 1 month but less than 2 months | More than 2 months |
2 | 1 | 0 | 67 | 33 | 0 | ||
9 | Performance bonds shall be released within one (1) month after the expiry date of such bonds. | Within 1 month | More than 1 month but less than 2 months | More than 2 months | Within 1 month | More than 1 month but less than 2 months | More than 2 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
10 | All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received. | Within 3 days | More than 3 days but less than 7 days | More than 7 days | Within 3 days | More than 3 days but less than 7 days | More than 7 days |
4 | 0 | 0 | 100 | 0 | 0 | ||
Overall | |||||||
52 | 24 | 0 | 68 | 32 | 0 |
Achievement of Client's Charter FDPM
For May 2020
NO | CLIENT'S CHARTER | NO. OF ACTIVITIES THAT ACHIEVED THE TARGET |
| ||||
---|---|---|---|---|---|---|---|
1 | All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. | Within 1 week | More than 1 week but less than 2 weeks | More than 2 weeks | Within 1 week | More than 1 week but less than 2 weeks | More than 2 weeks |
21 | 0 | 0 | 100 | 0 | 0 | ||
2 | Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies. | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
25 | 0 | 0 | 100 | 0 | 0 | ||
3 | All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
0 | 0 | 0 | 0 | 0 | 0 | ||
4 | All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications. | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
0 | 0 | 0 | 0 | 0 | 0 | ||
5 | All applications to attend courses at the Forestry School in Kepong and the Logging Training Centre in Terengganu shall be notified within one (1) month after the dates of interviews. | Within 1 month |
More than 1 month but less than 2 months |
More than 2 months | Within 1 month |
More than 1 month but less than 2 months |
More than 2 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
6 | All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated. | Before the stipulated date | On the stipulated Date | Over the stipulated date | Before the stipulated date | On the stipulated Date | Over the stipulated date |
0 | 6 | 0 | 0 | 100 | 0 | ||
7 | Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued. | Within 4 months | More than 4 week but less than 5 months | More than 5 months | Within 4 months | More than 4 week but less than 5 months | More than 5 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
8 | Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled. | Within 1 month | More than 1 month but less than 2 months | More than 2 months | Within 1 month | More than 1 month but less than 2 months | More than 2 months |
1 | 0 | 0 | 100 | 0 | 0 | ||
9 | Performance bonds shall be released within one (1) month after the expiry date of such bonds. | Within 1 month | More than 1 month but less than 2 months | More than 2 months | Within 1 month | More than 1 month but less than 2 months | More than 2 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
10 | All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received. | Within 3 days | More than 3 days but less than 7 days | More than 7 days | Within 3 days | More than 3 days but less than 7 days | More than 7 days |
6 | 0 | 0 | 100 | 0 | 0 | ||
Overall | |||||||
53 | 6 | 0 | 90 | 10 | 0 |
Achievement of Client's Charter FDPM
For June 2020
NO | CLIENT'S CHARTER | NO. OF ACTIVITIES THAT ACHIEVED THE TARGET |
| ||||
---|---|---|---|---|---|---|---|
1 | All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. | Within 1 week | More than 1 week but less than 2 weeks | More than 2 weeks | Within 1 week | More than 1 week but less than 2 weeks | More than 2 weeks |
55 | 1 | 0 | 98 | 2 | 0 | ||
2 | Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies. | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
43 | 0 | 0 | 100 | 0 | 0 | ||
3 | All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
0 | 0 | 0 | 0 | 0 | 0 | ||
4 | All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications. | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
0 | 0 | 0 | 0 | 0 | 0 | ||
5 | All applications to attend courses at the Forestry School in Kepong and the Logging Training Centre in Terengganu shall be notified within one (1) month after the dates of interviews. | Within 1 month |
More than 1 month but less than 2 months |
More than 2 months | Within 1 month |
More than 1 month but less than 2 months |
More than 2 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
6 | All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated. | Before the stipulated date | On the stipulated Date | Over the stipulated date | Before the stipulated date | On the stipulated Date | Over the stipulated date |
0 | 2 | 0 | 0 | 100 | 0 | ||
7 | Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued. | Within 4 months | More than 4 week but less than 5 months | More than 5 months | Within 4 months | More than 4 week but less than 5 months | More than 5 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
8 | Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled. | Within 1 month | More than 1 month but less than 2 months | More than 2 months | Within 1 month | More than 1 month but less than 2 months | More than 2 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
9 | Performance bonds shall be released within one (1) month after the expiry date of such bonds. | Within 1 month | More than 1 month but less than 2 months | More than 2 months | Within 1 month | More than 1 month but less than 2 months | More than 2 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
10 | All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received. | Within 3 days | More than 3 days but less than 7 days | More than 7 days | Within 3 days | More than 3 days but less than 7 days | More than 7 days |
3 | 0 | 0 | 100 | 0 | 0 | ||
Overall | |||||||
101 | 3 | 0 | 97 | 3 | 0 |
Achievement of Client's Charter FDPM
For July 2020
NO | CLIENT'S CHARTER | NO. OF ACTIVITIES THAT ACHIEVED THE TARGET |
| ||||
---|---|---|---|---|---|---|---|
1 | All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. | Within 1 week | More than 1 week but less than 2 weeks | More than 2 weeks | Within 1 week | More than 1 week but less than 2 weeks | More than 2 weeks |
66 | 0 | 0 | 100 | 0 | 0 | ||
2 | Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies. | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
42 | 0 | 0 | 100 | 0 | 0 | ||
3 | All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
1 | 0 | 0 | 100 | 0 | 0 | ||
4 | All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications. | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
0 | 0 | 0 | 0 | 0 | 0 | ||
5 | All applications to attend courses at the Forestry School in Kepong and the Logging Training Centre in Terengganu shall be notified within one (1) month after the dates of interviews. | Within 1 month |
More than 1 month but less than 2 months |
More than 2 months | Within 1 month |
More than 1 month but less than 2 months |
More than 2 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
6 | All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated. | Before the stipulated date | On the stipulated Date | Over the stipulated date | Before the stipulated date | On the stipulated Date | Over the stipulated date |
7 | 2 | 0 | 78 | 22 | 0 | ||
7 | Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued. | Within 4 months | More than 4 week but less than 5 months | More than 5 months | Within 4 months | More than 4 week but less than 5 months | More than 5 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
8 | Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled. | Within 1 month | More than 1 month but less than 2 months | More than 2 months | Within 1 month | More than 1 month but less than 2 months | More than 2 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
9 | Performance bonds shall be released within one (1) month after the expiry date of such bonds. | Within 1 month | More than 1 month but less than 2 months | More than 2 months | Within 1 month | More than 1 month but less than 2 months | More than 2 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
10 | All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received. | Within 3 days | More than 3 days but less than 7 days | More than 7 days | Within 3 days | More than 3 days but less than 7 days | More than 7 days |
4 | 0 | 0 | 100 | 0 | 0 | ||
Overall | |||||||
120 | 2 | 0 | 98.4 | 1.6 | 0 |
Achievement of Client's Charter FDPM
For August 2020
NO | CLIENT'S CHARTER | NO. OF ACTIVITIES THAT ACHIEVED THE TARGET |
| ||||
---|---|---|---|---|---|---|---|
1 | All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. | Within 1 week | More than 1 week but less than 2 weeks | More than 2 weeks | Within 1 week | More than 1 week but less than 2 weeks | More than 2 weeks |
60 | 0 | 0 | 100 | 0 | 0 | ||
2 | Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies. | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
43 | 0 | 0 | 100 | 0 | 0 | ||
3 | All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
1 | 0 | 0 | 100 | 0 | 0 | ||
4 | All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications. | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
0 | 0 | 0 | 0 | 0 | 0 | ||
5 | All applications to attend courses at the Forestry School in Kepong and the Logging Training Centre in Terengganu shall be notified within one (1) month after the dates of interviews. | Within 1 month |
More than 1 month but less than 2 months |
More than 2 months | Within 1 month |
More than 1 month but less than 2 months |
More than 2 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
6 | All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated. | Before the stipulated date | On the stipulated Date | Over the stipulated date | Before the stipulated date | On the stipulated Date | Over the stipulated date |
8 | 2 | 0 | 80 | 20 | 0 | ||
7 | Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued. | Within 4 months | More than 4 week but less than 5 months | More than 5 months | Within 4 months | More than 4 week but less than 5 months | More than 5 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
8 | Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled. | Within 1 month | More than 1 month but less than 2 months | More than 2 months | Within 1 month | More than 1 month but less than 2 months | More than 2 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
9 | Performance bonds shall be released within one (1) month after the expiry date of such bonds. | Within 1 month | More than 1 month but less than 2 months | More than 2 months | Within 1 month | More than 1 month but less than 2 months | More than 2 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
10 | All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received. | Within 3 days | More than 3 days but less than 7 days | More than 7 days | Within 3 days | More than 3 days but less than 7 days | More than 7 days |
8 | 0 | 0 | 100 | 0 | 0 | ||
Overall | |||||||
120 | 2 | 0 | 98.4 | 1.6 | 0 |
Achievement of Client's Charter FDPM
For September 2020
NO | CLIENT'S CHARTER | NO. OF ACTIVITIES THAT ACHIEVED THE TARGET |
| ||||
---|---|---|---|---|---|---|---|
1 | All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. | Within 1 week | More than 1 week but less than 2 weeks | More than 2 weeks | Within 1 week | More than 1 week but less than 2 weeks | More than 2 weeks |
38 | 0 | 0 | 100 | 0 | 0 | ||
2 | Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies. | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
41 | 0 | 0 | 100 | 0 | 0 | ||
3 | All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
0 | 0 | 0 | 0 | 0 | 0 | ||
4 | All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications. | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
0 | 0 | 0 | 0 | 0 | 0 | ||
5 | All applications to attend courses at the Forestry School in Kepong and the Logging Training Centre in Terengganu shall be notified within one (1) month after the dates of interviews. | Within 1 month |
More than 1 month but less than 2 months |
More than 2 months | Within 1 month |
More than 1 month but less than 2 months |
More than 2 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
6 | All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated. | Before the stipulated date | On the stipulated Date | Over the stipulated date | Before the stipulated date | On the stipulated Date | Over the stipulated date |
9 | 2 | 0 | 82 | 18 | 0 | ||
7 | Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued. | Within 4 months | More than 4 week but less than 5 months | More than 5 months | Within 4 months | More than 4 week but less than 5 months | More than 5 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
8 | Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled. | Within 1 month | More than 1 month but less than 2 months | More than 2 months | Within 1 month | More than 1 month but less than 2 months | More than 2 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
9 | Performance bonds shall be released within one (1) month after the expiry date of such bonds. | Within 1 month | More than 1 month but less than 2 months | More than 2 months | Within 1 month | More than 1 month but less than 2 months | More than 2 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
10 | All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received. | Within 3 days | More than 3 days but less than 7 days | More than 7 days | Within 3 days | More than 3 days but less than 7 days | More than 7 days |
10 | 2 | 0 | 83 | 17 | 0 | ||
Overall | |||||||
98 | 4 | 0 | 96 | 4 | 0 |
Pencapaian Pelaksanaan Piagam Pelanggan Ibu Pejabat Perhutanan Semenanjung Malaysia
Bulan Oktober 2020
Bil | Piagam Pelanggan | Bilangan aktiviti yang menepati sasaran | Peratusan (%) pencapaian mengikut sasaran | ||||
---|---|---|---|---|---|---|---|
1 | Semua permohonan untuk mendapatkan maklumat-maklumat mengenai pengurusan, pembangunan dan pemuliharaan sumber hutan serta industri perhutanan akan dikemukakan dalam tempoh satu (1) minggu dari tarikh permohonan diterima kecuali bagi maklumat-maklumat yang belum diperolehi oleh Jabatan | Menepati sasaran 1 minggu |
Melebihi 1 minggu tetapi tidak melebihi 2 minggu |
Melebihi 2 minggu |
Menepati sasaran 1 minggu |
Melebihi 1 minggu tetapi tidak melebihi 2 minggu |
Melebihi 2 minggu |
46 | 0 | 0 | 100 | 0 | 0 | ||
2 | Nasihat-nasihat teknikal mengenai pengurusan, pembangunan dan pemuliharaan sumber hutan serta industri perhutanan akan dikemukakan dalam tempoh dua (2) minggu dari tarikh ianya diterima kecuali bagi perkara-perkara yang memerlukan kajian yang khusus | Menepati sasaran 2 minggu |
Melebihi 2 minggu tetapi tidak melebihi 4 minggu |
Melebihi 4 minggu |
Menepati sasaran 2 minggu |
Melebihi 2 minggu tetapi tidak melebihi 4 minggu |
Melebihi 4 minggu |
26 | 0 | 0 | 100 | 0 | 0 | ||
3 | Semua permohonan untuk mendapatkan penerbitan tidak terperingkat akan diedarkan dalam tempoh (2) minggu dari tarikh permohonan diterima | Menepati sasaran 2 minggu |
Melebihi 2 minggu tetapi tidak melebihi 4 minggu |
Melebihi 4 minggu |
Menepati sasaran 2 minggu |
Melebihi 2 minggu tetapi tidak melebihi 4 minggu |
Melebihi 4 minggu |
2 | 0 | 0 | 100 | 0 | 0 | ||
4 | Permohonan untuk mengikuti latihan dalam perkhidmatan yang dianjurkan oleh Jabatan akan dimaklumkan keputusannya dalam tempoh dua (2) minggu selepas tarikh tamat penerimaan permohonan | Menepati sasaran 2 minggu |
Melebihi 2 minggu tetapi tidak melebihi 4 minggu |
Melebihi 4 minggu |
Menepati sasaran 2 minggu |
Melebihi 2 minggu tetapi tidak melebihi 4 minggu |
Melebihi 4 minggu |
0 | 0 | 0 | 0 | 0 | 0 | ||
5 | Permohonan untuk mengikuti kursus-kursus di Sekolah Perhutanan, Kepong dan Pusat Latihan Membalak, Terengganu akan dimaklumkan keputusannya dalam tempoh satu (1) bulan selepas tarikh temuduga | Menepati sasaran 1 bulan |
Melebihi 1 bulan tetapi tidak melebihi 2 bulan |
Melebihi 2 bulan |
Menepati sasaran 1 bulan |
Melebihi 1 bulan tetapi tidak melebihi 2 bulan |
Melebihi 2 bulan |
0 | 0 | 0 | 0 | 0 | 0 | ||
6 | Semua laporan kemajuan projek pembangunan hutan akan dikemukakan kepada agensi pusat tidak lewat dari tarikh yang ditetapkan | Awal tarikh |
Menepati tarikh |
Melepasi tarikh |
Awal tarikh |
Menepati tarikh |
Melepasi tarikh |
10 | 2 | 0 | 83 | 17 | 0 | ||
7 | Keputusan tawaran pelaksanaan projek pembangunan hutan akan dimaklumkan tidak lewat dari empat (4) bulan selepas tawaran dikeluarkan | Menepati sasaran 4 bulan |
Melebihi 4 bulan tetapi tidak melebihi 5 bulan |
Melebihi 5 bulan |
Menepati sasaran 4 bulan |
Melebihi 4 bulan tetapi tidak melebihi 5 bulan |
Melebihi 5 bulan |
0 | 0 | 0 | 0 | 0 | 0 | ||
8 | Tindakan untuk mengemukakan dokumen bagi bayaran kemajuan kontrak ke Perbendaharaan akan diambil dalam tempoh satu (1) bulan dari tarikh permohonan diterima sekiranya semua syarat-syarat yang ditetapkan dipenuhi | Menepati sasaran 1 bulan |
Melebihi 1 bulan tetapi tidak melebihi 2 bulan |
Melebihi 2 bulan |
Menepati sasaran 1 bulan |
Melebihi 1 bulan tetapi tidak melebihi 2 bulan |
Melebihi 2 bulan |
0 | 0 | 0 | 0 | 0 | 0 | ||
9 | Bon pelaksanaan kontrak akan dilepaskan dalam tempoh satu (1) bulan selepas tamat tempoh bon tersebut | Menepati sasaran 1 bulan |
Melebihi 1 bulan tetapi tidak melebihi 2 bulan |
Melebihi 2 bulan |
Menepati sasaran 1 bulan |
Melebihi 1 bulan tetapi tidak melebihi 2 bulan |
Melebihi 2 bulan |
0 | 0 | 0 | 0 | 0 | 0 | ||
10 | Semua aduan berhubung perkhidmatan perhutanan diambil tindakan dalam tempoh tiga (3) hari dari tarikh aduan diterima | Menepati sasaran 3 hari |
Melebihi 3 hari tetapi tidak melebihi 7 hari |
Melebihi 7 hari |
Menepati sasaran 3 hari |
Melebihi 3 hari tetapi tidak melebihi 7 hari |
Melebihi 7 hari |
4 | 0 | 0 | 100 | 0 | 0 | ||
Jumlah Keseluruhan | |||||||
88 | 2 | 0 | 98 | 2 | 0 |
Achievement of Client's Charter FDPM
For November 2020
NO | CLIENT'S CHARTER | NO. OF ACTIVITIES THAT ACHIEVED THE TARGET |
| ||||
---|---|---|---|---|---|---|---|
1 | All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. | Within 1 week | More than 1 week but less than 2 weeks | More than 2 weeks | Within 1 week | More than 1 week but less than 2 weeks | More than 2 weeks |
40 | 0 | 0 | 100 | 0 | 0 | ||
2 | Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies. | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
41 | 0 | 0 | 100 | 0 | 0 | ||
3 | All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
2 | 0 | 0 | 100 | 0 | 0 | ||
4 | All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications. | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
0 | 0 | 0 | 0 | 0 | 0 | ||
5 | All applications to attend courses at the Forestry School in Kepong and the Logging Training Centre in Terengganu shall be notified within one (1) month after the dates of interviews. | Within 1 month |
More than 1 month but less than 2 months |
More than 2 months | Within 1 month |
More than 1 month but less than 2 months |
More than 2 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
6 | All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated. | Before the stipulated date | On the stipulated Date | Over the stipulated date | Before the stipulated date | On the stipulated Date | Over the stipulated date |
11 | 2 | 0 | 85 | 15 | 0 | ||
7 | Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued. | Within 4 months | More than 4 week but less than 5 months | More than 5 months | Within 4 months | More than 4 week but less than 5 months | More than 5 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
8 | Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled. | Within 1 month | More than 1 month but less than 2 months | More than 2 months | Within 1 month | More than 1 month but less than 2 months | More than 2 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
9 | Performance bonds shall be released within one (1) month after the expiry date of such bonds. | Within 1 month | More than 1 month but less than 2 months | More than 2 months | Within 1 month | More than 1 month but less than 2 months | More than 2 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
10 | All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received. | Within 3 days | More than 3 days but less than 7 days | More than 7 days | Within 3 days | More than 3 days but less than 7 days | More than 7 days |
7 | 1 | 1 | 78 | 11 | 11 | ||
Overall | |||||||
101 | 3 | 1 | 96 | 3 | 1 |
Achievement of Client's Charter FDPM
For December 2020
NO | CLIENT'S CHARTER | NO. OF ACTIVITIES THAT ACHIEVED THE TARGET |
| ||||
---|---|---|---|---|---|---|---|
1 | All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. | Within 1 week | More than 1 week but less than 2 weeks | More than 2 weeks | Within 1 week | More than 1 week but less than 2 weeks | More than 2 weeks |
51 | 2 | 0 | 96 | 4 | 0 | ||
2 | Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies. | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
35 | 0 | 0 | 100 | 0 | 0 | ||
3 | All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
0 | 0 | 0 | 0 | 0 | 0 | ||
4 | All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications. | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
0 | 0 | 0 | 0 | 0 | 0 | ||
5 | All applications to attend courses at the Forestry School in Kepong and the Logging Training Centre in Terengganu shall be notified within one (1) month after the dates of interviews. | Within 1 month |
More than 1 month but less than 2 months |
More than 2 months | Within 1 month |
More than 1 month but less than 2 months |
More than 2 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
6 | All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated. | Before the stipulated date | On the stipulated Date | Over the stipulated date | Before the stipulated date | On the stipulated Date | Over the stipulated date |
12 | 2 | 0 | 86 | 14 | 0 | ||
7 | Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued. | Within 4 months | More than 4 week but less than 5 months | More than 5 months | Within 4 months | More than 4 week but less than 5 months | More than 5 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
8 | Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled. | Within 1 month | More than 1 month but less than 2 months | More than 2 months | Within 1 month | More than 1 month but less than 2 months | More than 2 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
9 | Performance bonds shall be released within one (1) month after the expiry date of such bonds. | Within 1 month | More than 1 month but less than 2 months | More than 2 months | Within 1 month | More than 1 month but less than 2 months | More than 2 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
10 | All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received. | Within 3 days | More than 3 days but less than 7 days | More than 7 days | Within 3 days | More than 3 days but less than 7 days | More than 7 days |
12 | 0 | 0 | 100 | 0 | 0 | ||
Overall | |||||||
110 | 4 | 0 | 96 | 4 | 0 |
Achievement of Client's Charter FDPM
For January 2019
NO | CLIENT'S CHARTER | NO. OF ACTIVITIES THAT ACHIEVED THE TARGET |
| ||||
---|---|---|---|---|---|---|---|
1 | All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. | Within 1 week | More than 1 week but less than 2 weeks | More than 2 weeks | Within 1 week | More than 1 week but less than 2 weeks | More than 2 weeks |
26 | 26 | 0 | 50 | 50 | 0 | ||
2 | Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies. | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
24 | 0 | 0 | 100 | 0 | 0 | ||
3 | All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
4 | 0 | 0 | 100 | 0 | 0 | ||
4 | All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications. | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
2 | 0 | 0 | 100 | 0 | 0 | ||
5 | All applications to attend courses at the Forestry School in Kepong and the Logging Training Centre in Terengganu shall be notified within one (1) month after the dates of interviews. | Within 1 month |
More than 1 month but less than 2 months |
More than 2 months | Within 1 month |
More than 1 month but less than 2 months |
More than 2 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
6 | All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated. | Before the stipulated date | On the stipulated Date | Over the stipulated date | Before the stipulated date | On the stipulated Date | Over the stipulated date |
0 | 4 | 0 | 0 | 100 | 0 | ||
7 | Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued. | Within 4 months | More than 4 week but less than 5 months | More than 5 months | Within 4 months | More than 4 week but less than 5 months | More than 5 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
8 | Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled. | Within 1 month | More than 1 month but less than 2 months | More than 2 months | Within 1 month | More than 1 month but less than 2 months | More than 2 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
9 | Performance bonds shall be released within one (1) month after the expiry date of such bonds. | Within 1 month | More than 1 month but less than 2 months | More than 2 months | Within 1 month | More than 1 month but less than 2 months | More than 2 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
10 | All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received. | Within 3 days | More than 3 days but less than 7 days | More than 7 days | Within 3 days | More than 3 days but less than 7 days | More than 7 days |
12 | 13 | 0 | 48 | 52 | 0 | ||
Overall | |||||||
68 | 43 | 0 | 61 | 39 | 0 |
Achievement of Client's Charter FDPM
For February 2019
NO | CLIENT'S CHARTER | NO. OF ACTIVITIES THAT ACHIEVED THE TARGET |
| ||||
---|---|---|---|---|---|---|---|
1 | All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. | Within 1 week | More than 1 week but less than 2 weeks | More than 2 weeks | Within 1 week | More than 1 week but less than 2 weeks | More than 2 weeks |
36 | 0 | 0 | 100 | 0 | 0 | ||
2 | Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies. | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
0 | 0 | 0 | 0 | 0 | 0 | ||
3 | All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
0 | 0 | 0 | 0 | 0 | 0 | ||
4 | All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications. | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
2 | 0 | 0 | 100 | 0 | 0 | ||
5 | All applications to attend courses at the Forestry School in Kepong and the Logging Training Centre in Terengganu shall be notified within one (1) month after the dates of interviews. | Within 1 month |
More than 1 month but less than 2 months |
More than 2 months | Within 1 month |
More than 1 month but less than 2 months |
More than 2 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
6 | All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated. | Before the stipulated date | On the stipulated Date | Over the stipulated date | Before the stipulated date | On the stipulated Date | Over the stipulated date |
0 | 2 | 0 | 0 | 100 | 0 | ||
7 | Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued. | Within 4 months | More than 4 week but less than 5 months | More than 5 months | Within 4 months | More than 4 week but less than 5 months | More than 5 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
8 | Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled. | Within 1 month | More than 1 month but less than 2 months | More than 2 months | Within 1 month | More than 1 month but less than 2 months | More than 2 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
9 | Performance bonds shall be released within one (1) month after the expiry date of such bonds. | Within 1 month | More than 1 month but less than 2 months | More than 2 months | Within 1 month | More than 1 month but less than 2 months | More than 2 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
10 | All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received. | Within 3 days | More than 3 days but less than 7 days | More than 7 days | Within 3 days | More than 3 days but less than 7 days | More than 7 days |
7 | 0 | 0 | 100 | 0 | 0 | ||
Overall | |||||||
45 | 2 | 0 | 96 | 4 | 0 |
Achievement of Client's Charter FDPM
For March 2019
NO | CLIENT'S CHARTER | NO. OF ACTIVITIES THAT ACHIEVED THE TARGET |
| ||||
---|---|---|---|---|---|---|---|
1 | All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. | Within 1 week | More than 1 week but less than 2 weeks | More than 2 weeks | Within 1 week | More than 1 week but less than 2 weeks | More than 2 weeks |
53 | 0 | 0 | 100 | 0 | 0 | ||
2 | Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies. | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
25 | 0 | 0 | 100 | 0 | 0 | ||
3 | All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
1 | 0 | 0 | 100 | 0 | 0 | ||
4 | All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications. | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
3 | 0 | 0 | 100 | 0 | 0 | ||
5 | All applications to attend courses at the Forestry School in Kepong and the Logging Training Centre in Terengganu shall be notified within one (1) month after the dates of interviews. | Within 1 month |
More than 1 month but less than 2 months |
More than 2 months | Within 1 month |
More than 1 month but less than 2 months |
More than 2 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
6 | All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated. | Before the stipulated date | On the stipulated Date | Over the stipulated date | Before the stipulated date | On the stipulated Date | Over the stipulated date |
0 | 4 | 0 | 0 | 100 | 0 | ||
7 | Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued. | Within 4 months | More than 4 week but less than 5 months | More than 5 months | Within 4 months | More than 4 week but less than 5 months | More than 5 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
8 | Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled. | Within 1 month | More than 1 month but less than 2 months | More than 2 months | Within 1 month | More than 1 month but less than 2 months | More than 2 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
9 | Performance bonds shall be released within one (1) month after the expiry date of such bonds. | Within 1 month | More than 1 month but less than 2 months | More than 2 months | Within 1 month | More than 1 month but less than 2 months | More than 2 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
10 | All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received. | Within 3 days | More than 3 days but less than 7 days | More than 7 days | Within 3 days | More than 3 days but less than 7 days | More than 7 days |
8 | 0 | 0 | 100 | 0 | 0 | ||
Overall | |||||||
90 | 4 | 0 | 96 | 4 | 0 |
Achievement of Client's Charter FDPM
For April 2019
NO | CLIENT'S CHARTER | NO. OF ACTIVITIES THAT ACHIEVED THE TARGET |
| ||||
---|---|---|---|---|---|---|---|
1 | All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. | Within 1 week | More than 1 week but less than 2 weeks | More than 2 weeks | Within 1 week | More than 1 week but less than 2 weeks | More than 2 weeks |
53 | 0 | 0 | 100 | 0 | 0 | ||
2 | Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies. | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
25 | 0 | 0 | 100 | 0 | 0 | ||
3 | All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
1 | 0 | 0 | 100 | 0 | 0 | ||
4 | All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications. | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
3 | 0 | 0 | 100 | 0 | 0 | ||
5 | All applications to attend courses at the Forestry School in Kepong and the Logging Training Centre in Terengganu shall be notified within one (1) month after the dates of interviews. | Within 1 month |
More than 1 month but less than 2 months |
More than 2 months | Within 1 month |
More than 1 month but less than 2 months |
More than 2 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
6 | All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated. | Before the stipulated date | On the stipulated Date | Over the stipulated date | Before the stipulated date | On the stipulated Date | Over the stipulated date |
0 | 4 | 0 | 0 | 100 | 0 | ||
7 | Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued. | Within 4 months | More than 4 week but less than 5 months | More than 5 months | Within 4 months | More than 4 week but less than 5 months | More than 5 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
8 | Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled. | Within 1 month | More than 1 month but less than 2 months | More than 2 months | Within 1 month | More than 1 month but less than 2 months | More than 2 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
9 | Performance bonds shall be released within one (1) month after the expiry date of such bonds. | Within 1 month | More than 1 month but less than 2 months | More than 2 months | Within 1 month | More than 1 month but less than 2 months | More than 2 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
10 | All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received. | Within 3 days | More than 3 days but less than 7 days | More than 7 days | Within 3 days | More than 3 days but less than 7 days | More than 7 days |
8 | 0 | 0 | 100 | 0 | 0 | ||
Overall | |||||||
90 | 4 | 0 | 96 | 4 | 0 |
Achievement of Client's Charter FDPM
For May 2019
NO | CLIENT'S CHARTER | NO. OF ACTIVITIES THAT ACHIEVED THE TARGET |
| ||||
---|---|---|---|---|---|---|---|
1 | All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. | Within 1 week | More than 1 week but less than 2 weeks | More than 2 weeks | Within 1 week | More than 1 week but less than 2 weeks | More than 2 weeks |
53 | 0 | 0 | 100 | 0 | 0 | ||
2 | Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies. | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
25 | 0 | 0 | 100 | 0 | 0 | ||
3 | All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
1 | 0 | 0 | 100 | 0 | 0 | ||
4 | All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications. | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
3 | 0 | 0 | 100 | 0 | 0 | ||
5 | All applications to attend courses at the Forestry School in Kepong and the Logging Training Centre in Terengganu shall be notified within one (1) month after the dates of interviews. | Within 1 month |
More than 1 month but less than 2 months |
More than 2 months | Within 1 month |
More than 1 month but less than 2 months |
More than 2 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
6 | All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated. | Before the stipulated date | On the stipulated Date | Over the stipulated date | Before the stipulated date | On the stipulated Date | Over the stipulated date |
0 | 4 | 0 | 0 | 100 | 0 | ||
7 | Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued. | Within 4 months | More than 4 week but less than 5 months | More than 5 months | Within 4 months | More than 4 week but less than 5 months | More than 5 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
8 | Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled. | Within 1 month | More than 1 month but less than 2 months | More than 2 months | Within 1 month | More than 1 month but less than 2 months | More than 2 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
9 | Performance bonds shall be released within one (1) month after the expiry date of such bonds. | Within 1 month | More than 1 month but less than 2 months | More than 2 months | Within 1 month | More than 1 month but less than 2 months | More than 2 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
10 | All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received. | Within 3 days | More than 3 days but less than 7 days | More than 7 days | Within 3 days | More than 3 days but less than 7 days | More than 7 days |
8 | 0 | 0 | 100 | 0 | 0 | ||
Overall | |||||||
90 | 4 | 0 | 96 | 4 | 0 |
Achievement of Client's Charter FDPM
For June 2019
NO | CLIENT'S CHARTER | NO. OF ACTIVITIES THAT ACHIEVED THE TARGET |
| ||||
---|---|---|---|---|---|---|---|
1 | All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. | Within 1 week | More than 1 week but less than 2 weeks | More than 2 weeks | Within 1 week | More than 1 week but less than 2 weeks | More than 2 weeks |
53 | 0 | 0 | 100 | 0 | 0 | ||
2 | Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies. | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
25 | 0 | 0 | 100 | 0 | 0 | ||
3 | All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
1 | 0 | 0 | 100 | 0 | 0 | ||
4 | All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications. | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
3 | 0 | 0 | 100 | 0 | 0 | ||
5 | All applications to attend courses at the Forestry School in Kepong and the Logging Training Centre in Terengganu shall be notified within one (1) month after the dates of interviews. | Within 1 month |
More than 1 month but less than 2 months |
More than 2 months | Within 1 month |
More than 1 month but less than 2 months |
More than 2 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
6 | All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated. | Before the stipulated date | On the stipulated Date | Over the stipulated date | Before the stipulated date | On the stipulated Date | Over the stipulated date |
0 | 4 | 0 | 0 | 100 | 0 | ||
7 | Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued. | Within 4 months | More than 4 week but less than 5 months | More than 5 months | Within 4 months | More than 4 week but less than 5 months | More than 5 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
8 | Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled. | Within 1 month | More than 1 month but less than 2 months | More than 2 months | Within 1 month | More than 1 month but less than 2 months | More than 2 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
9 | Performance bonds shall be released within one (1) month after the expiry date of such bonds. | Within 1 month | More than 1 month but less than 2 months | More than 2 months | Within 1 month | More than 1 month but less than 2 months | More than 2 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
10 | All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received. | Within 3 days | More than 3 days but less than 7 days | More than 7 days | Within 3 days | More than 3 days but less than 7 days | More than 7 days |
8 | 0 | 0 | 100 | 0 | 0 | ||
Overall | |||||||
90 | 4 | 0 | 96 | 4 | 0 |
Achievement of Client's Charter FDPM
For July 2019
NO | CLIENT'S CHARTER | NO. OF ACTIVITIES THAT ACHIEVED THE TARGET |
| ||||
---|---|---|---|---|---|---|---|
1 | All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. | Within 1 week | More than 1 week but less than 2 weeks | More than 2 weeks | Within 1 week | More than 1 week but less than 2 weeks | More than 2 weeks |
53 | 0 | 0 | 100 | 0 | 0 | ||
2 | Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies. | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
25 | 0 | 0 | 100 | 0 | 0 | ||
3 | All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
1 | 0 | 0 | 100 | 0 | 0 | ||
4 | All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications. | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
3 | 0 | 0 | 100 | 0 | 0 | ||
5 | All applications to attend courses at the Forestry School in Kepong and the Logging Training Centre in Terengganu shall be notified within one (1) month after the dates of interviews. | Within 1 month |
More than 1 month but less than 2 months |
More than 2 months | Within 1 month |
More than 1 month but less than 2 months |
More than 2 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
6 | All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated. | Before the stipulated date | On the stipulated Date | Over the stipulated date | Before the stipulated date | On the stipulated Date | Over the stipulated date |
0 | 4 | 0 | 0 | 100 | 0 | ||
7 | Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued. | Within 4 months | More than 4 week but less than 5 months | More than 5 months | Within 4 months | More than 4 week but less than 5 months | More than 5 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
8 | Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled. | Within 1 month | More than 1 month but less than 2 months | More than 2 months | Within 1 month | More than 1 month but less than 2 months | More than 2 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
9 | Performance bonds shall be released within one (1) month after the expiry date of such bonds. | Within 1 month | More than 1 month but less than 2 months | More than 2 months | Within 1 month | More than 1 month but less than 2 months | More than 2 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
10 | All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received. | Within 3 days | More than 3 days but less than 7 days | More than 7 days | Within 3 days | More than 3 days but less than 7 days | More than 7 days |
8 | 0 | 0 | 100 | 0 | 0 | ||
Overall | |||||||
90 | 4 | 0 | 96 | 4 | 0 |
Achievement of Client's Charter FDPM
For August 2019
NO | CLIENT'S CHARTER | NO. OF ACTIVITIES THAT ACHIEVED THE TARGET |
| ||||
---|---|---|---|---|---|---|---|
1 | All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. | Within 1 week | More than 1 week but less than 2 weeks | More than 2 weeks | Within 1 week | More than 1 week but less than 2 weeks | More than 2 weeks |
53 | 0 | 0 | 100 | 0 | 0 | ||
2 | Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies. | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
25 | 0 | 0 | 100 | 0 | 0 | ||
3 | All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
1 | 0 | 0 | 100 | 0 | 0 | ||
4 | All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications. | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
3 | 0 | 0 | 100 | 0 | 0 | ||
5 | All applications to attend courses at the Forestry School in Kepong and the Logging Training Centre in Terengganu shall be notified within one (1) month after the dates of interviews. | Within 1 month |
More than 1 month but less than 2 months |
More than 2 months | Within 1 month |
More than 1 month but less than 2 months |
More than 2 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
6 | All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated. | Before the stipulated date | On the stipulated Date | Over the stipulated date | Before the stipulated date | On the stipulated Date | Over the stipulated date |
0 | 4 | 0 | 0 | 100 | 0 | ||
7 | Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued. | Within 4 months | More than 4 week but less than 5 months | More than 5 months | Within 4 months | More than 4 week but less than 5 months | More than 5 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
8 | Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled. | Within 1 month | More than 1 month but less than 2 months | More than 2 months | Within 1 month | More than 1 month but less than 2 months | More than 2 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
9 | Performance bonds shall be released within one (1) month after the expiry date of such bonds. | Within 1 month | More than 1 month but less than 2 months | More than 2 months | Within 1 month | More than 1 month but less than 2 months | More than 2 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
10 | All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received. | Within 3 days | More than 3 days but less than 7 days | More than 7 days | Within 3 days | More than 3 days but less than 7 days | More than 7 days |
8 | 0 | 0 | 100 | 0 | 0 | ||
Overall | |||||||
90 | 4 | 0 | 96 | 4 | 0 |
Achievement of Client's Charter FDPM
For September 2019
NO | CLIENT'S CHARTER | NO. OF ACTIVITIES THAT ACHIEVED THE TARGET |
| ||||
---|---|---|---|---|---|---|---|
1 | All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. | Within 1 week | More than 1 week but less than 2 weeks | More than 2 weeks | Within 1 week | More than 1 week but less than 2 weeks | More than 2 weeks |
53 | 0 | 0 | 100 | 0 | 0 | ||
2 | Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies. | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
25 | 0 | 0 | 100 | 0 | 0 | ||
3 | All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
1 | 0 | 0 | 100 | 0 | 0 | ||
4 | All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications. | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
3 | 0 | 0 | 100 | 0 | 0 | ||
5 | All applications to attend courses at the Forestry School in Kepong and the Logging Training Centre in Terengganu shall be notified within one (1) month after the dates of interviews. | Within 1 month |
More than 1 month but less than 2 months |
More than 2 months | Within 1 month |
More than 1 month but less than 2 months |
More than 2 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
6 | All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated. | Before the stipulated date | On the stipulated Date | Over the stipulated date | Before the stipulated date | On the stipulated Date | Over the stipulated date |
0 | 4 | 0 | 0 | 100 | 0 | ||
7 | Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued. | Within 4 months | More than 4 week but less than 5 months | More than 5 months | Within 4 months | More than 4 week but less than 5 months | More than 5 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
8 | Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled. | Within 1 month | More than 1 month but less than 2 months | More than 2 months | Within 1 month | More than 1 month but less than 2 months | More than 2 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
9 | Performance bonds shall be released within one (1) month after the expiry date of such bonds. | Within 1 month | More than 1 month but less than 2 months | More than 2 months | Within 1 month | More than 1 month but less than 2 months | More than 2 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
10 | All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received. | Within 3 days | More than 3 days but less than 7 days | More than 7 days | Within 3 days | More than 3 days but less than 7 days | More than 7 days |
8 | 0 | 0 | 100 | 0 | 0 | ||
Overall | |||||||
90 | 4 | 0 | 96 | 4 | 0 |
Achievement of Client's Charter FDPM
For October 2019
NO | CLIENT'S CHARTER | NO. OF ACTIVITIES THAT ACHIEVED THE TARGET |
| ||||
---|---|---|---|---|---|---|---|
1 | All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. | Within 1 week | More than 1 week but less than 2 weeks | More than 2 weeks | Within 1 week | More than 1 week but less than 2 weeks | More than 2 weeks |
53 | 0 | 0 | 100 | 0 | 0 | ||
2 | Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies. | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
25 | 0 | 0 | 100 | 0 | 0 | ||
3 | All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
1 | 0 | 0 | 100 | 0 | 0 | ||
4 | All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications. | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
3 | 0 | 0 | 100 | 0 | 0 | ||
5 | All applications to attend courses at the Forestry School in Kepong and the Logging Training Centre in Terengganu shall be notified within one (1) month after the dates of interviews. | Within 1 month |
More than 1 month but less than 2 months |
More than 2 months | Within 1 month |
More than 1 month but less than 2 months |
More than 2 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
6 | All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated. | Before the stipulated date | On the stipulated Date | Over the stipulated date | Before the stipulated date | On the stipulated Date | Over the stipulated date |
0 | 4 | 0 | 0 | 100 | 0 | ||
7 | Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued. | Within 4 months | More than 4 week but less than 5 months | More than 5 months | Within 4 months | More than 4 week but less than 5 months | More than 5 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
8 | Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled. | Within 1 month | More than 1 month but less than 2 months | More than 2 months | Within 1 month | More than 1 month but less than 2 months | More than 2 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
9 | Performance bonds shall be released within one (1) month after the expiry date of such bonds. | Within 1 month | More than 1 month but less than 2 months | More than 2 months | Within 1 month | More than 1 month but less than 2 months | More than 2 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
10 | All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received. | Within 3 days | More than 3 days but less than 7 days | More than 7 days | Within 3 days | More than 3 days but less than 7 days | More than 7 days |
8 | 0 | 0 | 100 | 0 | 0 | ||
Overall | |||||||
90 | 4 | 0 | 96 | 4 | 0 |
Achievement of Client's Charter FDPM
For November 2019
NO | CLIENT'S CHARTER | NO. OF ACTIVITIES THAT ACHIEVED THE TARGET |
| ||||
---|---|---|---|---|---|---|---|
1 | All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. | Within 1 week | More than 1 week but less than 2 weeks | More than 2 weeks | Within 1 week | More than 1 week but less than 2 weeks | More than 2 weeks |
53 | 0 | 0 | 100 | 0 | 0 | ||
2 | Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies. | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
25 | 0 | 0 | 100 | 0 | 0 | ||
3 | All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
1 | 0 | 0 | 100 | 0 | 0 | ||
4 | All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications. | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
3 | 0 | 0 | 100 | 0 | 0 | ||
5 | All applications to attend courses at the Forestry School in Kepong and the Logging Training Centre in Terengganu shall be notified within one (1) month after the dates of interviews. | Within 1 month |
More than 1 month but less than 2 months |
More than 2 months | Within 1 month |
More than 1 month but less than 2 months |
More than 2 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
6 | All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated. | Before the stipulated date | On the stipulated Date | Over the stipulated date | Before the stipulated date | On the stipulated Date | Over the stipulated date |
0 | 4 | 0 | 0 | 100 | 0 | ||
7 | Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued. | Within 4 months | More than 4 week but less than 5 months | More than 5 months | Within 4 months | More than 4 week but less than 5 months | More than 5 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
8 | Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled. | Within 1 month | More than 1 month but less than 2 months | More than 2 months | Within 1 month | More than 1 month but less than 2 months | More than 2 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
9 | Performance bonds shall be released within one (1) month after the expiry date of such bonds. | Within 1 month | More than 1 month but less than 2 months | More than 2 months | Within 1 month | More than 1 month but less than 2 months | More than 2 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
10 | All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received. | Within 3 days | More than 3 days but less than 7 days | More than 7 days | Within 3 days | More than 3 days but less than 7 days | More than 7 days |
8 | 0 | 0 | 100 | 0 | 0 | ||
Overall | |||||||
90 | 4 | 0 | 96 | 4 | 0 |
Achievement of Client's Charter FDPM
For December 2019
NO | CLIENT'S CHARTER | NO. OF ACTIVITIES THAT ACHIEVED THE TARGET |
| ||||
---|---|---|---|---|---|---|---|
1 | All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. | Within 1 week | More than 1 week but less than 2 weeks | More than 2 weeks | Within 1 week | More than 1 week but less than 2 weeks | More than 2 weeks |
53 | 0 | 0 | 100 | 0 | 0 | ||
2 | Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies. | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
25 | 0 | 0 | 100 | 0 | 0 | ||
3 | All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
1 | 0 | 0 | 100 | 0 | 0 | ||
4 | All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications. | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
3 | 0 | 0 | 100 | 0 | 0 | ||
5 | All applications to attend courses at the Forestry School in Kepong and the Logging Training Centre in Terengganu shall be notified within one (1) month after the dates of interviews. | Within 1 month |
More than 1 month but less than 2 months |
More than 2 months | Within 1 month |
More than 1 month but less than 2 months |
More than 2 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
6 | All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated. | Before the stipulated date | On the stipulated Date | Over the stipulated date | Before the stipulated date | On the stipulated Date | Over the stipulated date |
0 | 4 | 0 | 0 | 100 | 0 | ||
7 | Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued. | Within 4 months | More than 4 week but less than 5 months | More than 5 months | Within 4 months | More than 4 week but less than 5 months | More than 5 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
8 | Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled. | Within 1 month | More than 1 month but less than 2 months | More than 2 months | Within 1 month | More than 1 month but less than 2 months | More than 2 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
9 | Performance bonds shall be released within one (1) month after the expiry date of such bonds. | Within 1 month | More than 1 month but less than 2 months | More than 2 months | Within 1 month | More than 1 month but less than 2 months | More than 2 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
10 | All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received. | Within 3 days | More than 3 days but less than 7 days | More than 7 days | Within 3 days | More than 3 days but less than 7 days | More than 7 days |
8 | 0 | 0 | 100 | 0 | 0 | ||
Overall | |||||||
90 | 4 | 0 | 96 | 4 | 0 |
Achievement of Client's Charter FDPM
For January 2018
NO | CLIENT'S CHARTER | NO. OF ACTIVITIES THAT ACHIEVED THE TARGET |
| ||||
---|---|---|---|---|---|---|---|
1 | All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. | Within 1 week | More than 1 week but less than 2 weeks | More than 2 weeks | Within 1 week | More than 1 week but less than 2 weeks | More than 2 weeks |
11 | 0 | 0 | 100 | 0 | 0 | ||
2 | Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies. | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
0 | 0 | 0 | 0 | 0 | 0 | ||
3 | All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
0 | 0 | 0 | 0 | 0 | 0 | ||
4 | All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications. | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
1 | 0 | 0 | 100 | 0 | 0 | ||
5 | All applications to attend courses at the Forestry School in Kepong and the Logging Training Centre in Terengganu shall be notified within one (1) month after the dates of interviews. | Within 1 month |
More than 1 month but less than 2 months |
More than 2 months | Within 1 month |
More than 1 month but less than 2 months |
More than 2 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
6 | All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated. | Before the stipulated date | On the stipulated Date | Over the stipulated date | Before the stipulated date | On the stipulated Date | Over the stipulated date |
0 | 3 | 0 | 0 | 100 | 0 | ||
7 | Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued. | Within 4 months | More than 4 week but less than 5 months | More than 5 months | Within 4 months | More than 4 week but less than 5 months | More than 5 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
8 | Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled. | Within 1 month | More than 1 month but less than 2 months | More than 2 months | Within 1 month | More than 1 month but less than 2 months | More than 2 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
9 | Performance bonds shall be released within one (1) month after the expiry date of such bonds. | Within 1 month | More than 1 month but less than 2 months | More than 2 months | Within 1 month | More than 1 month but less than 2 months | More than 2 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
10 | All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received. | Within 3 days | More than 3 days but less than 7 days | More than 7 days | Within 3 days | More than 3 days but less than 7 days | More than 7 days |
11 | 3 | 0 | 100 | 100 | 0 | ||
Overall | |||||||
23 | 3 | 0 | 88 | 12 | 0 |
Achievement of Client's Charter FDPM
For February 2018
NO | CLIENT'S CHARTER | NO. OF ACTIVITIES THAT ACHIEVED THE TARGET |
| ||||
---|---|---|---|---|---|---|---|
1 | All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. | Within 1 week | More than 1 week but less than 2 weeks | More than 2 weeks | Within 1 week | More than 1 week but less than 2 weeks | More than 2 weeks |
0 | 0 | 0 | 0 | 0 | 0 | ||
2 | Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies. | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
16 | 0 | 0 | 100 | 0 | 0 | ||
3 | All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
0 | 0 | 0 | 0 | 0 | 0 | ||
4 | All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications. | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
6 | 0 | 0 | 100 | 0 | 0 | ||
5 | All applications to attend courses at the Forestry School in Kepong and the Logging Training Centre in Terengganu shall be notified within one (1) month after the dates of interviews. | Within 1 month |
More than 1 month but less than 2 months |
More than 2 months | Within 1 month |
More than 1 month but less than 2 months |
More than 2 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
6 | All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated. | Before the stipulated date | On the stipulated Date | Over the stipulated date | Before the stipulated date | On the stipulated Date | Over the stipulated date |
0 | 2 | 0 | 0 | 100 | 0 | ||
7 | Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued. | Within 4 months | More than 4 week but less than 5 months | More than 5 months | Within 4 months | More than 4 week but less than 5 months | More than 5 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
8 | Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled. | Within 1 month | More than 1 month but less than 2 months | More than 2 months | Within 1 month | More than 1 month but less than 2 months | More than 2 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
9 | Performance bonds shall be released within one (1) month after the expiry date of such bonds. | Within 1 month | More than 1 month but less than 2 months | More than 2 months | Within 1 month | More than 1 month but less than 2 months | More than 2 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
10 | All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received. | Within 3 days | More than 3 days but less than 7 days | More than 7 days | Within 3 days | More than 3 days but less than 7 days | More than 7 days |
6 | 0 | 0 | 100 | 0 | 0 | ||
Overall | |||||||
28 | 2 | 0 | 93 | 7 | 0 |
Achievement of Client's Charter FDPM
For March 2018
NO | CLIENT'S CHARTER | NO. OF ACTIVITIES THAT ACHIEVED THE TARGET |
| ||||
---|---|---|---|---|---|---|---|
1 | All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. | Within 1 week | More than 1 week but less than 2 weeks | More than 2 weeks | Within 1 week | More than 1 week but less than 2 weeks | More than 2 weeks |
0 | 0 | 0 | 0 | 0 | 0 | ||
2 | Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies. | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
22 | 0 | 0 | 100 | 0 | 0 | ||
3 | All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
2 | 0 | 0 | 100 | 0 | 0 | ||
4 | All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications. | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
8 | 0 | 0 | 100 | 0 | 0 | ||
5 | All applications to attend courses at the Forestry School in Kepong and the Logging Training Centre in Terengganu shall be notified within one (1) month after the dates of interviews. | Within 1 month |
More than 1 month but less than 2 months |
More than 2 months | Within 1 month |
More than 1 month but less than 2 months |
More than 2 months |
89 | 0 | 0 | 100 | 0 | 0 | ||
6 | All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated. | Before the stipulated date | On the stipulated Date | Over the stipulated date | Before the stipulated date | On the stipulated Date | Over the stipulated date |
0 | 6 | 0 | 0 | 100 | 0 | ||
7 | Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued. | Within 4 months | More than 4 week but less than 5 months | More than 5 months | Within 4 months | More than 4 week but less than 5 months | More than 5 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
8 | Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled. | Within 1 month | More than 1 month but less than 2 months | More than 2 months | Within 1 month | More than 1 month but less than 2 months | More than 2 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
9 | Performance bonds shall be released within one (1) month after the expiry date of such bonds. | Within 1 month | More than 1 month but less than 2 months | More than 2 months | Within 1 month | More than 1 month but less than 2 months | More than 2 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
10 | All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received. | Within 3 days | More than 3 days but less than 7 days | More than 7 days | Within 3 days | More than 3 days but less than 7 days | More than 7 days |
7 | 1 | 2 | 70 | 10 | 20 | ||
Overall | |||||||
128 | 7 | 2 | 93.5 | 5 | 1.5 |
Achievement of Client's Charter FDPM
For April 2018
NO | CLIENT'S CHARTER | NO. OF ACTIVITIES THAT ACHIEVED THE TARGET |
| ||||
---|---|---|---|---|---|---|---|
1 | All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. | Within 1 week | More than 1 week but less than 2 weeks | More than 2 weeks | Within 1 week | More than 1 week but less than 2 weeks | More than 2 weeks |
0 | 0 | 0 | 0 | 0 | 0 | ||
2 | Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies. | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
31 | 2 | 0 | 94 | 6 | 0 | ||
3 | All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
0 | 0 | 0 | 0 | 0 | 0 | ||
4 | All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications. | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
8 | 0 | 0 | 100 | 0 | 0 | ||
5 | All applications to attend courses at the Forestry School in Kepong and the Logging Training Centre in Terengganu shall be notified within one (1) month after the dates of interviews. | Within 1 month |
More than 1 month but less than 2 months |
More than 2 months | Within 1 month |
More than 1 month but less than 2 months |
More than 2 months |
89 | 0 | 0 | 100 | 0 | 0 | ||
6 | All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated. | Before the stipulated date | On the stipulated Date | Over the stipulated date | Before the stipulated date | On the stipulated Date | Over the stipulated date |
0 | 4 | 0 | 0 | 100 | 0 | ||
7 | Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued. | Within 4 months | More than 4 week but less than 5 months | More than 5 months | Within 4 months | More than 4 week but less than 5 months | More than 5 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
8 | Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled. | Within 1 month | More than 1 month but less than 2 months | More than 2 months | Within 1 month | More than 1 month but less than 2 months | More than 2 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
9 | Performance bonds shall be released within one (1) month after the expiry date of such bonds. | Within 1 month | More than 1 month but less than 2 months | More than 2 months | Within 1 month | More than 1 month but less than 2 months | More than 2 months |
0 | 0 | 0 | 0 | 0 | 0 | ||
10 | All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received. | Within 3 days | More than 3 days but less than 7 days | More than 7 days | Within 3 days | More than 3 days but less than 7 days | More than 7 days |
9 | 3 | 0 | 100 | 100 | 0 | ||
Overall | |||||||
137 | 6 | 0 | 96 | 4 | 0 |
Achievement of Client's Charter FDPM
For May 2018
NO | CLIENT'S CHARTER | NO. OF ACTIVITIES THAT ACHIEVED THE TARGET |
| ||||
---|---|---|---|---|---|---|---|
1 | All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. | Within 1 week | More than 1 week but less than 2 weeks | More than 2 weeks | Within 1 week | More than 1 week but less than 2 weeks | More than 2 weeks |
11 | 0 | 0 | 100 | 0 | 0 | ||
2 | Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies. | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
26 | 0 | 0 | 100 | 0 | 0 | ||
3 | All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
0 | 0 | 0 | 0 | 0 | 0 | ||
4 | All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications. | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks | Within 2 week |