Achievement of Client's Charter FDPM
For September 2023
| NO | CLIENT'S CHARTER | NO. OF ACTIVITIES THAT ACHIEVED THE TARGET |
PERCENT (%) PERFORMANCE |
||||
|---|---|---|---|---|---|---|---|
| 1 | All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. | Within 1 week | More than 1 week but less than 2 weeks | More than 2 weeks | Within 1 week | More than 1 week but less than 2 weeks | More than 2 weeks |
| 51 | 2 | 0 | 96 | 4 | 0 | ||
| 2 | Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies. | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
| 35 | 0 | 0 | 100 | 0 | 0 | ||
| 3 | All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
| 0 | 0 | 0 | 0 | 0 | 0 | ||
| 4 | All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications. | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
| 0 | 0 | 0 | 0 | 0 | 0 | ||
| 5 | All applications to attend courses at the Forest Training Institute (FORTRAIN) and Terengganu Forestry Training Center shall be notified within one (1) month after the dates of interviews. | Within 1 month |
More than 1 month but less than 2 months |
More than 2 months | Within 1 month |
More than 1 month but less than 2 months |
More than 2 months |
| 0 | 0 | 0 | 0 | 0 | 0 | ||
| 6 | All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated. | Before the stipulated date | On the stipulated Date | Over the stipulated date | Before the stipulated date | On the stipulated Date | Over the stipulated date |
| 12 | 2 | 0 | 86 | 14 | 0 | ||
| 7 | Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued. | Within 4 months | More than 4 week but less than 5 months | More than 5 months | Within 4 months | More than 4 week but less than 5 months | More than 5 months |
| 0 | 0 | 0 | 0 | 0 | 0 | ||
| 8 | Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled. | Within 1 month | More than 1 month but less than 2 months | More than 2 months | Within 1 month | More than 1 month but less than 2 months | More than 2 months |
| 0 | 0 | 0 | 0 | 0 | 0 | ||
| 9 | Performance bonds shall be released within one (1) month after the expiry date of such bonds. | Within 1 month | More than 1 month but less than 2 months | More than 2 months | Within 1 month | More than 1 month but less than 2 months | More than 2 months |
| 0 | 0 | 0 | 0 | 0 | 0 | ||
| 10 | All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received. | Within 3 days | More than 3 days but less than 7 days | More than 7 days | Within 3 days | More than 3 days but less than 7 days | More than 7 days |
| 12 | 0 | 0 | 100 | 0 | 0 | ||
| Overall | |||||||
| 110 | 4 | 0 | 96 | 4 | 0 | ||
