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Achievement of Client's Charter FDPM

For August 2022

NO	CLIENT'S CHARTER	NO. OF ACTIVITIES THAT ACHIEVED THE TARGET			PERCENT (%) PERFORMANCE BY TARGET
1	All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department.	Within 1 week	More than 1 week but less than 2 weeks	More than 2 weeks	Within 1 week	More than 1 week but less than 2 weeks	More than 2 weeks
1		51	2	0	96	4	0
2	Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies.	Within 2 week	More than 2 week but less than 4 weeks	More than 4 weeks	Within 2 week	More than 2 week but less than 4 weeks	More than 4 weeks
2		35	0	0	100	0	0
3	All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made	Within 2 week	More than 2 week but less than 4 weeks	More than 4 weeks	Within 2 week	More than 2 week but less than 4 weeks	More than 4 weeks
3		0	0	0	0	0	0
4	All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications.	Within 2 week	More than 2 week but less than 4 weeks	More than 4 weeks	Within 2 week	More than 2 week but less than 4 weeks	More than 4 weeks
4		0	0	0	0	0	0
5	All applications to attend courses at the Forestry School in Kepong and the Logging Training Centre in Terengganu shall be notified within one (1) month after the dates of interviews.	Within 1 month	More than 1 month but less than 2 months	More than 2 months	Within 1 month	More than 1 month but less than 2 months	More than 2 months
5		0	0	0	0	0	0
6	All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated.	Before the stipulated date	On the stipulated Date	Over the stipulated date	Before the stipulated date	On the stipulated Date	Over the stipulated date
6		12	2	0	86	14	0
7	Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued.	Within 4 months	More than 4 week but less than 5 months	More than 5 months	Within 4 months	More than 4 week but less than 5 months	More than 5 months
7		0	0	0	0	0	0
8	Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled.	Within 1 month	More than 1 month but less than 2 months	More than 2 months	Within 1 month	More than 1 month but less than 2 months	More than 2 months
8		0	0	0	0	0	0
9	Performance bonds shall be released within one (1) month after the expiry date of such bonds.	Within 1 month	More than 1 month but less than 2 months	More than 2 months	Within 1 month	More than 1 month but less than 2 months	More than 2 months
9		0	0	0	0	0	0
10	All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received.	Within 3 days	More than 3 days but less than 7 days	More than 7 days	Within 3 days	More than 3 days but less than 7 days	More than 7 days
10		12	0	0	100	0	0
	Overall
	Overall	110	4	0	96	4	0

Achievement of Client's Charter FDPM

For July 2019

NO	CLIENT'S CHARTER	NO. OF ACTIVITIES THAT ACHIEVED THE TARGET			PERCENT (%) PERFORMANCE BY TARGET
1	All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department.	Within 1 week	More than 1 week but less than 2 weeks	More than 2 weeks	Within 1 week	More than 1 week but less than 2 weeks	More than 2 weeks
1		53	0	0	100	0	0
2	Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies.	Within 2 week	More than 2 week but less than 4 weeks	More than 4 weeks	Within 2 week	More than 2 week but less than 4 weeks	More than 4 weeks
2		25	0	0	100	0	0
3	All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made	Within 2 week	More than 2 week but less than 4 weeks	More than 4 weeks	Within 2 week	More than 2 week but less than 4 weeks	More than 4 weeks
3		1	0	0	100	0	0
4	All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications.	Within 2 week	More than 2 week but less than 4 weeks	More than 4 weeks	Within 2 week	More than 2 week but less than 4 weeks	More than 4 weeks
4		3	0	0	100	0	0
5	All applications to attend courses at the Forestry School in Kepong and the Logging Training Centre in Terengganu shall be notified within one (1) month after the dates of interviews.	Within 1 month	More than 1 month but less than 2 months	More than 2 months	Within 1 month	More than 1 month but less than 2 months	More than 2 months
5		0	0	0	0	0	0
6	All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated.	Before the stipulated date	On the stipulated Date	Over the stipulated date	Before the stipulated date	On the stipulated Date	Over the stipulated date
6		0	4	0	0	100	0
7	Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued.	Within 4 months	More than 4 week but less than 5 months	More than 5 months	Within 4 months	More than 4 week but less than 5 months	More than 5 months
7		0	0	0	0	0	0
8	Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled.	Within 1 month	More than 1 month but less than 2 months	More than 2 months	Within 1 month	More than 1 month but less than 2 months	More than 2 months
8		0	0	0	0	0	0
9	Performance bonds shall be released within one (1) month after the expiry date of such bonds.	Within 1 month	More than 1 month but less than 2 months	More than 2 months	Within 1 month	More than 1 month but less than 2 months	More than 2 months
9		0	0	0	0	0	0
10	All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received.	Within 3 days	More than 3 days but less than 7 days	More than 7 days	Within 3 days	More than 3 days but less than 7 days	More than 7 days
10		8	0	0	100	0	0
	Overall
	Overall	90	4	0	96	4	0

Achievement of Client's Charter FDPM

For June 2019

NO	CLIENT'S CHARTER	NO. OF ACTIVITIES THAT ACHIEVED THE TARGET			PERCENT (%) PERFORMANCE BY TARGET
1	All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department.	Within 1 week	More than 1 week but less than 2 weeks	More than 2 weeks	Within 1 week	More than 1 week but less than 2 weeks	More than 2 weeks
1		53	0	0	100	0	0
2	Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies.	Within 2 week	More than 2 week but less than 4 weeks	More than 4 weeks	Within 2 week	More than 2 week but less than 4 weeks	More than 4 weeks
2		25	0	0	100	0	0
3	All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made	Within 2 week	More than 2 week but less than 4 weeks	More than 4 weeks	Within 2 week	More than 2 week but less than 4 weeks	More than 4 weeks
3		1	0	0	100	0	0
4	All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications.	Within 2 week	More than 2 week but less than 4 weeks	More than 4 weeks	Within 2 week	More than 2 week but less than 4 weeks	More than 4 weeks
4		3	0	0	100	0	0
5	All applications to attend courses at the Forestry School in Kepong and the Logging Training Centre in Terengganu shall be notified within one (1) month after the dates of interviews.	Within 1 month	More than 1 month but less than 2 months	More than 2 months	Within 1 month	More than 1 month but less than 2 months	More than 2 months
5		0	0	0	0	0	0
6	All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated.	Before the stipulated date	On the stipulated Date	Over the stipulated date	Before the stipulated date	On the stipulated Date	Over the stipulated date
6		0	4	0	0	100	0
7	Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued.	Within 4 months	More than 4 week but less than 5 months	More than 5 months	Within 4 months	More than 4 week but less than 5 months	More than 5 months
7		0	0	0	0	0	0
8	Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled.	Within 1 month	More than 1 month but less than 2 months	More than 2 months	Within 1 month	More than 1 month but less than 2 months	More than 2 months
8		0	0	0	0	0	0
9	Performance bonds shall be released within one (1) month after the expiry date of such bonds.	Within 1 month	More than 1 month but less than 2 months	More than 2 months	Within 1 month	More than 1 month but less than 2 months	More than 2 months
9		0	0	0	0	0	0
10	All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received.	Within 3 days	More than 3 days but less than 7 days	More than 7 days	Within 3 days	More than 3 days but less than 7 days	More than 7 days
10		8	0	0	100	0	0
	Overall
	Overall	90	4	0	96	4	0

Achievement of Client's Charter FDPM

For May 2019

NO	CLIENT'S CHARTER	NO. OF ACTIVITIES THAT ACHIEVED THE TARGET			PERCENT (%) PERFORMANCE BY TARGET
1	All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department.	Within 1 week	More than 1 week but less than 2 weeks	More than 2 weeks	Within 1 week	More than 1 week but less than 2 weeks	More than 2 weeks
1		53	0	0	100	0	0
2	Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies.	Within 2 week	More than 2 week but less than 4 weeks	More than 4 weeks	Within 2 week	More than 2 week but less than 4 weeks	More than 4 weeks
2		25	0	0	100	0	0
3	All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made	Within 2 week	More than 2 week but less than 4 weeks	More than 4 weeks	Within 2 week	More than 2 week but less than 4 weeks	More than 4 weeks
3		1	0	0	100	0	0
4	All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications.	Within 2 week	More than 2 week but less than 4 weeks	More than 4 weeks	Within 2 week	More than 2 week but less than 4 weeks	More than 4 weeks
4		3	0	0	100	0	0
5	All applications to attend courses at the Forestry School in Kepong and the Logging Training Centre in Terengganu shall be notified within one (1) month after the dates of interviews.	Within 1 month	More than 1 month but less than 2 months	More than 2 months	Within 1 month	More than 1 month but less than 2 months	More than 2 months
5		0	0	0	0	0	0
6	All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated.	Before the stipulated date	On the stipulated Date	Over the stipulated date	Before the stipulated date	On the stipulated Date	Over the stipulated date
6		0	4	0	0	100	0
7	Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued.	Within 4 months	More than 4 week but less than 5 months	More than 5 months	Within 4 months	More than 4 week but less than 5 months	More than 5 months
7		0	0	0	0	0	0
8	Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled.	Within 1 month	More than 1 month but less than 2 months	More than 2 months	Within 1 month	More than 1 month but less than 2 months	More than 2 months
8		0	0	0	0	0	0
9	Performance bonds shall be released within one (1) month after the expiry date of such bonds.	Within 1 month	More than 1 month but less than 2 months	More than 2 months	Within 1 month	More than 1 month but less than 2 months	More than 2 months
9		0	0	0	0	0	0
10	All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received.	Within 3 days	More than 3 days but less than 7 days	More than 7 days	Within 3 days	More than 3 days but less than 7 days	More than 7 days
10		8	0	0	100	0	0
	Overall
	Overall	90	4	0	96	4	0

FEEDBACK / COMPLAINTS THROUGH FDPM SISPAA
FDPM SISPAA is an online channel for managing feedback such as complaints, appreciation, inquiries and suggestions from the public regarding the services of the Forestry Department of Peninsular Malaysia. All your feedback / complaints will be answered within 15 days of regular complaints and over 15 days for complex complaints according to the General Circular Number 2 Year 2022: Improvement of Public Complaint Management.*

FDPM SISPAA

FEEDBACK
We welcome all feedbacks / inquiries. If the information requested cannot be found in this website, your enquiries will be forwarded to the respective section. We will attend your feedback within 3 working days. *

Feedback Form

COMPLAINTS FORM
You are welcome to use this service if you have any complaints about the Forestry Department of Peninsular Malaysia. Your complaint will help us to improve the quality of existing services. *

Complaints Form

INTERGRITY COMPLAINT
You are welcome to use this service if you have any complaints against the Forestry Department of Peninsular Malaysia in connection with misconduct of staffs, weaknesses of the systems and procedures, act of corruption, embezzlement and abuse of power. Your complaint will assist us to enhance our professionalism, effectiveness and improve good governance in the Department delivery system. *

Complaint Integrity Form

* Your personal information and complaint will be protected and kept confidential under the Whistleblower Protection Act of 2010 (Act 711)

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