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Piagam Pelanggan 2013 (eng)
Achievement of Client's Charter For February 2016
Achievement of Client's Charter FDPM For February 2016
| No | Client's Charter | No. of Activities That Achieved The Target | ||
|---|---|---|---|---|
| 1 | All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. | Within 1 week | More than 1 week but less than 2 weeks | More than 2 weeks |
| 0 | 0 | 0 | ||
| 2 | Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
| 0 | 0 | 0 | ||
| 3 | All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
| 0 | 0 | 0 | ||
| 4 | All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
| 0 | 0 | 0 | ||
| 5 | All applications to attend courses at the Forestry School in Kepong and the Logging Training Centre in Terengganu shall be notified within one (1) month after the dates of interviews | Within 1 Month | More than 1 month but less than 2 months | More than 2 months |
| 0 | 0 | 0 | ||
| 6 | All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated | Before the stipulated date | On the stipulated Date | Over the stipulated date |
| 0 | 0 | 0 | ||
| 7 | Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued | Within 4 months | More than 4 week but less than 5 months | More than 5 months |
| 0 | 0 | 0 | ||
| 8 | Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled | Within 1 month | More than 1 month but less than 2 months 2 bulan |
More than 2 months |
| 0 | 0 | 0 | ||
| 9 | Performance bonds shall be released within one (1) month after the expiry date of such bonds | Within 1 month | More than 1 month but less than 2 months | More than 2 months |
| 0 | 0 | 0 | ||
| 10 | All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received | Within 3 days | More than 3 days but less than 7 days | More than 7 days |
| 0 | 0 | 0 | ||
Achievement of Client's Charter For November 2013
Achievement of Client's Charter FDPM For November 2013
| No | Client's Charter | No. of Activities That Achieved The Target | ||
|---|---|---|---|---|
| 1 | All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. | Within 1 week | More than 1 week but less than 2 weeks | More than 2 weeks |
| 3 | 0 | 0 | ||
| 2 | Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
| 65 | 0 | 0 | ||
| 3 | All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
| 0 | 0 | 0 | ||
| 4 | All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
| 0 | 0 | 0 | ||
| 5 | All applications to attend courses at the Forestry School in Kepong and the Logging Training Centre in Terengganu shall be notified within one (1) month after the dates of interviews | Within 1 Month | More than 1 month but less than 2 months | More than 2 months |
| 0 | 0 | 0 | ||
| 6 | All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated | Before the stipulated date | On the stipulated Date | Over the stipulated date |
| 4 | 0 | 0 | ||
| 7 | Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued | Within 4 months | More than 4 week but less than 5 months | More than 5 months |
| 0 | 0 | 0 | ||
| 8 | Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled | Within 1 month | More than 1 month but less than 2 months 2 bulan |
More than 2 months |
| 0 | 0 | 0 | ||
| 9 | Performance bonds shall be released within one (1) month after the expiry date of such bonds | Within 1 month | More than 1 month but less than 2 months | More than 2 months |
| 0 | 0 | 0 | ||
| 10 | All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received | Within 3 days | More than 3 days but less than 7 days | More than 7 days |
| 13 | 0 | 0 | ||
Achievement of Client's Charter For December 2013
Achievement of Client's Charter FDPM For December 2013
| No | Client's Charter | No. of Activities That Achieved The Target | ||
|---|---|---|---|---|
| 1 | All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. | Within 1 week | More than 1 week but less than 2 weeks | More than 2 weeks |
| 0 | 0 | 0 | ||
| 2 | Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
| 1 | 0 | 0 | ||
| 3 | All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
| 0 | 0 | 0 | ||
| 4 | All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
| 0 | 0 | 0 | ||
| 5 | All applications to attend courses at the Forestry School in Kepong and the Logging Training Centre in Terengganu shall be notified within one (1) month after the dates of interviews | Within 1 Month | More than 1 month but less than 2 months | More than 2 months |
| 0 | 0 | 0 | ||
| 6 | All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated | Before the stipulated date | On the stipulated Date | Over the stipulated date |
| 0 | 0 | 0 | ||
| 7 | Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued | Within 4 months | More than 4 week but less than 5 months | More than 5 months |
| 0 | 0 | 0 | ||
| 8 | Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled | Within 1 month | More than 1 month but less than 2 months 2 bulan |
More than 2 months |
| 0 | 0 | 0 | ||
| 9 | Performance bonds shall be released within one (1) month after the expiry date of such bonds | Within 1 month | More than 1 month but less than 2 months | More than 2 months |
| 0 | 0 | 0 | ||
| 10 | All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received | Within 3 days | More than 3 days but less than 7 days | More than 7 days |
| 17 | 0 | 0 | ||
Achievement of Client's Charter For June 2013
Achievement of Client's Charter FDPM For June 2013
| No | Client's Charter | No. of Activities That Achieved The Target | ||
|---|---|---|---|---|
| 1 | All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. | Within 1 week | More than 1 week but less than 2 weeks | More than 2 weeks |
| 2 | 0 | 2 | ||
| 2 | Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
| 6 | 9 | 0 | ||
| 3 | All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
| 1 | 0 | 0 | ||
| 4 | All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
| 1 | 0 | 0 | ||
| 5 | All applications to attend courses at the Forestry School in Kepong and the Logging Training Centre in Terengganu shall be notified within one (1) month after the dates of interviews | Within 1 Month | More than 1 month but less than 2 months | More than 2 months |
| 0 | 0 | 0 | ||
| 6 | All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated | Before the stipulated date | On the stipulated Date | Over the stipulated date |
| 0 | 0 | 0 | ||
| 7 | Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued | Within 4 months | More than 4 week but less than 5 months | More than 5 months |
| 0 | 0 | 0 | ||
| 8 | Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled | Within 1 month | More than 1 month but less than 2 months 2 bulan |
More than 2 months |
| 0 | 0 | 0 | ||
| 9 | Performance bonds shall be released within one (1) month after the expiry date of such bonds | Within 1 month | More than 1 month but less than 2 months | More than 2 months |
| 0 | 0 | 0 | ||
| 10 | All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received | Within 3 days | More than 3 days but less than 7 days | More than 7 days |
| 92 | 0 | 0 | ||
Pencapaian Piagam Pelanggan Bulan Jun 2013
Pencapaian Pelaksanaan Piagam Pelanggan Ibu Pejabat Perhutanan Semenanjung Malaysia Bulan Jun 2013
| Bil | Piagam Pelanggan | Bilangan aktiviti yang menepati sasaran |
||
|---|---|---|---|---|
| 1 | Semua permohonan untuk mendapatkan maklumat-maklumat mengenai pengurusan, pembangunan dan pemuliharaan sumber hutan serta industri perhutanan akan dikemukakan dalam tempoh satu (1) minggu dari tarikh permohonan diterima kecuali bagi maklumat-maklumat yang belum diperolehi oleh Jabatan | Menepati sasaran 1 minggu |
Melebihi 1 minggu tetapi tidak melebihi 2 minggu |
Melebihi 2 minggu |
| 2 | 0 | 2 | ||
| 2 | Nasihat-nasihat teknikal mengenai pengurusan, pembangunan dan pemuliharaan sumber hutan serta industri perhutanan akan dikemukakan dalam tempoh dua (2) minggu dari tarikh ianya diterima kecuali bagi perkara-perkara yang memerlukan kajian yang khusus | Menepati sasaran 2 minggu |
Melebihi 2 minggu tetapi tidak melebihi 4 minggu |
Melebihi 4 minggu |
| 6 | 9 | 0 | ||
| 3 | Semua permohonan untuk mendapatkan penerbitan tidak terperingkat akan diedarkan dalam tempoh (2) minggu dari tarikh permohonan diterima | Menepati sasaran 2 minggu |
Melebihi 2 minggu tetapi tidak melebihi 4 minggu |
Melebihi 4 minggu |
| 1 | 0 | 0 | ||
| 4 | Permohonan untuk mengikuti latihan dalam perkhidmatan yang dianjurkan oleh Jabatan akan dimaklumkan keputusannya dalam tempoh dua (2) minggu selepas tarikh tamat penerimaan permohonan | Menepati sasaran 2 minggu |
Melebihi 2 minggu tetapi tidak melebihi 4 minggu |
Melebihi 4 minggu |
| 1 | 0 | 0 | ||
| 5 | Permohonan untuk mengikuti kursus-kursus di Sekolah Perhutanan, Kepong dan Pusat Latihan Membalak, Terengganu akan dimaklumkan keputusannya dalam tempoh satu (1) bulan selepas tarikh temuduga | Menepati sasaran 1 bulan |
Melebihi 1 bulan tetapi tidak melebihi 2 bulan |
Melebihi 2 bulan |
| 0 | 0 | 0 | ||
| 6 | Semua laporan kemajuan projek pembangunan hutan akan dikemukakan kepada agensi pusat tidak lewat dari tarikh yang ditetapkan | Awal tarikh |
Menepati tarikh |
Melepasi tarikh |
| 0 | 0 | 0 | ||
| 7 | Keputusan tawaran pelaksanaan projek pembangunan hutan akan dimaklumkan tidak lewat dari empat (4) bulan selepas tawaran dikeluarkan | Menepati sasaran 4 bulan |
Melebihi 4 bulan tetapi tidak melebihi 5 bulan |
Melebihi 5 bulan |
| 0 | 0 | 0 | ||
| 8 | Tindakan untuk mengemukakan dokumen bagi bayaran kemajuan kontrak ke Perbendaharaan akan diambil dalam tempoh satu (1) bulan dari tarikh permohonan diterima sekiranya semua syarat-syarat yang ditetapkan dipenuhi | Menepati sasaran 1 bulan |
Melebihi 1 bulan tetapi tidak melebihi 2 bulan |
Melebihi 2 bulan |
| 0 | 0 | 0 | ||
| 9 | Bon pelaksanaan kontrak akan dilepaskan dalam tempoh satu (1) bulan selepas tamat tempoh bon tersebut | Menepati sasaran 1 bulan |
Melebihi 1 bulan tetapi tidak melebihi 2 bulan |
Melebihi 2 bulan |
| 0 | 0 | 0 | ||
| 10 | Semua aduan berhubung perkhidmatan perhutanan diambil tindakan dalam tempoh tiga (3) hari dari tarikh aduan diterima | Menepati sasaran 3 hari |
Melebihi 3 hari tetapi tidak melebihi 7 hari |
Melebihi 7 hari |
| 92 | 0 | 0 | ||
Achievement of Client's Charter For October 2013
Achievement of Client's Charter FDPM For October 2013
| No | Client's Charter | No. of Activities That Achieved The Target | ||
|---|---|---|---|---|
| 1 | All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. | Within 1 week | More than 1 week but less than 2 weeks | More than 2 weeks |
| 2 | 0 | 0 | ||
| 2 | Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
| 28 | 1 | 0 | ||
| 3 | All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
| 0 | 0 | 0 | ||
| 4 | All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications | Within 2 week | More than 2 week but less than 4 weeks | More than 4 weeks |
| 0 | 0 | 0 | ||
| 5 | All applications to attend courses at the Forestry School in Kepong and the Logging Training Centre in Terengganu shall be notified within one (1) month after the dates of interviews | Within 1 Month | More than 1 month but less than 2 months | More than 2 months |
| 0 | 0 | 0 | ||
| 6 | All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated | Before the stipulated date | On the stipulated Date | Over the stipulated date |
| 0 | 4 | 0 | ||
| 7 | Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued | Within 4 months | More than 4 week but less than 5 months | More than 5 months |
| 0 | 0 | 0 | ||
| 8 | Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled | Within 1 month | More than 1 month but less than 2 months 2 bulan |
More than 2 months |
| 0 | 0 | 0 | ||
| 9 | Performance bonds shall be released within one (1) month after the expiry date of such bonds | Within 1 month | More than 1 month but less than 2 months | More than 2 months |
| 0 | 0 | 0 | ||
| 10 | All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received | Within 3 days | More than 3 days but less than 7 days | More than 7 days |
| 8 | 0 | 0 | ||
