• Achievement of Client's Charter Forestry Department Peninsular Malaysia For 2017

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Contact Us

Forestry Department of Peninsular Malaysia Headquarters,
Jalan Sultan Salahuddin,
50660 Kuala Lumpur
Phone. No: 603-26164488
Fax: 603-26925657
E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.

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Achievement of Client's Charter FDPM  

For January 2017

NO CLIENT'S CHARTER NO. OF ACTIVITIES THAT ACHIEVED THE TARGET


PERCENT (%) PERFORMANCE
BY TARGET

1 All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. Within 1 week More than 1 week but less than 2 weeks More than 2 weeks Within 1 week More than 1 week but less than 2 weeks More than 2 weeks
0 0 0 0 0 0
2 Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies. Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
30 0 0 100 0 0
3 All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0 0 0 0
4 All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications. Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0 0 0 0
5 All applications to attend courses at the Forestry School in Kepong and the Logging Training Centre in Terengganu shall be notified within one (1) month after the dates of interviews. Within 1 month

More than 1 month but less than 2 months

More than 2 months Within 1 month

More than 1 month but less than 2 months

More than 2 months
0 0 0 0 0 0
6 All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated. Before the stipulated date On the stipulated Date Over the stipulated date Before the stipulated date On the stipulated Date Over the stipulated date
0 1 0 0 100 0
7 Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued. Within 4 months More than 4 week but less than 5 months More than 5 months Within 4 months More than 4 week but less than 5 months More than 5 months
0 0 0 0 0 0
8 Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled. Within 1 month More than 1 month but less than 2 months More than 2 months Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0 0 0 0
9 Performance bonds shall be released within one (1) month after the expiry date of such bonds. Within 1 month More than 1 month but less than 2 months More than 2 months Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0 0 0 0
10 All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received. Within 3 days More than 3 days but less than 7 days More than 7 days Within 3 days More than 3 days but less than 7 days More than 7 days
8 0 0 100 0 0
  Overall
38 1 0 97.4 2.6 0

 

Achievement of Client's Charter FDPM  

For February 2017

NOCLIENT'S CHARTERNO. OF ACTIVITIES THAT ACHIEVED THE TARGET


PERCENT (%) PERFORMANCE
BY TARGET

1 All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. Within 1 week More than 1 week but less than 2 weeks More than 2 weeks Within 1 week More than 1 week but less than 2 weeks More than 2 weeks
0 0 0 0 0 0
2 Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies. Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
34 0 0 100 0 0
3 All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0 0 0 0
4 All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications. Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0 0 0 0
5 All applications to attend courses at the Forestry School in Kepong and the Logging Training Centre in Terengganu shall be notified within one (1) month after the dates of interviews. Within 1 month

More than 1 month but less than 2 months

More than 2 months Within 1 month

More than 1 month but less than 2 months

More than 2 months
0 0 0 0 0 0
6 All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated. Before the stipulated date On the stipulated Date Over the stipulated date Before the stipulated date On the stipulated Date Over the stipulated date
0 0 0 0 0 0
7 Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued. Within 4 months More than 4 week but less than 5 months More than 5 months Within 4 months More than 4 week but less than 5 months More than 5 months
0 0 0 0 0 0
8 Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled. Within 1 month More than 1 month but less than 2 months More than 2 months Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0 0 0 0
9 Performance bonds shall be released within one (1) month after the expiry date of such bonds. Within 1 month More than 1 month but less than 2 months More than 2 months Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0 0 0 0
10 All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received. Within 3 days More than 3 days but less than 7 days More than 7 days Within 3 days More than 3 days but less than 7 days More than 7 days
89 0 0 100 0 0
  Overall
43 1 0 100 0 0

 

Achievement of Client's Charter FDPM  

For March 2017

NOCLIENT'S CHARTERNO. OF ACTIVITIES THAT ACHIEVED THE TARGET


PERCENT (%) PERFORMANCE
BY TARGET

1 All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. Within 1 week More than 1 week but less than 2 weeks More than 2 weeks Within 1 week More than 1 week but less than 2 weeks More than 2 weeks
21 0 0 100 0 0
2 Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies. Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
48 3 0 94 6 0
3 All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0 0 0 0
4 All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications. Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0 0 0 0
5 All applications to attend courses at the Forestry School in Kepong and the Logging Training Centre in Terengganu shall be notified within one (1) month after the dates of interviews. Within 1 month

More than 1 month but less than 2 months

More than 2 months Within 1 month

More than 1 month but less than 2 months

More than 2 months
0 0 0 0 0 0
6 All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated. Before the stipulated date On the stipulated Date Over the stipulated date Before the stipulated date On the stipulated Date Over the stipulated date
0 0 0 0 0 0
7 Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued. Within 4 months More than 4 week but less than 5 months More than 5 months Within 4 months More than 4 week but less than 5 months More than 5 months
0 0 0 0 0 0
8 Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled. Within 1 month More than 1 month but less than 2 months More than 2 months Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0 0 0 0
9 Performance bonds shall be released within one (1) month after the expiry date of such bonds. Within 1 month More than 1 month but less than 2 months More than 2 months Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0 0 0 0
10 All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received. Within 3 days More than 3 days but less than 7 days More than 7 days Within 3 days More than 3 days but less than 7 days More than 7 days
5 0 0 100 0 0
  Overall
74 3 0 96 4 0

 

Achievement of Client's Charter FDPM  

For April 2017

NOCLIENT'S CHARTERNO. OF ACTIVITIES THAT ACHIEVED THE TARGET


PERCENT (%) PERFORMANCE
BY TARGET

1 All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. Within 1 week More than 1 week but less than 2 weeks More than 2 weeks Within 1 week More than 1 week but less than 2 weeks More than 2 weeks
25 0 0 100 0 0
2 Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies. Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
26 0 0 100 0 0
3 All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
2 0 0 100 0 0
4 All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications. Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0 0 0 0
5 All applications to attend courses at the Forestry School in Kepong and the Logging Training Centre in Terengganu shall be notified within one (1) month after the dates of interviews. Within 1 month

More than 1 month but less than 2 months

More than 2 months Within 1 month

More than 1 month but less than 2 months

More than 2 months
0 0 0 0 0 0
6 All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated. Before the stipulated date On the stipulated Date Over the stipulated date Before the stipulated date On the stipulated Date Over the stipulated date
0 2 0 0 100 0
7 Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued. Within 4 months More than 4 week but less than 5 months More than 5 months Within 4 months More than 4 week but less than 5 months More than 5 months
0 0 0 0 0 0
8 Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled. Within 1 month More than 1 month but less than 2 months More than 2 months Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0 0 0 0
9 Performance bonds shall be released within one (1) month after the expiry date of such bonds. Within 1 month More than 1 month but less than 2 months More than 2 months Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0 0 0 0
10 All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received. Within 3 days More than 3 days but less than 7 days More than 7 days Within 3 days More than 3 days but less than 7 days More than 7 days
7 0 0 100 0 0
  Overall
62 2 0 97 3 0

 

Achievement of Client's Charter FDPM  

For May 2017

NOCLIENT'S CHARTERNO. OF ACTIVITIES THAT ACHIEVED THE TARGET


PERCENT (%) PERFORMANCE
BY TARGET

1 All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. Within 1 week More than 1 week but less than 2 weeks More than 2 weeks Within 1 week More than 1 week but less than 2 weeks More than 2 weeks
13 0 0 100 0 0
2 Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies. Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
21 0 0 100 0 0
3 All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
1 0 0 100 0 0
4 All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications. Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0 0 0 0
5 All applications to attend courses at the Forestry School in Kepong and the Logging Training Centre in Terengganu shall be notified within one (1) month after the dates of interviews. Within 1 month

More than 1 month but less than 2 months

More than 2 months Within 1 month

More than 1 month but less than 2 months

More than 2 months
0 0 0 0 0 0
6 All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated. Before the stipulated date On the stipulated Date Over the stipulated date Before the stipulated date On the stipulated Date Over the stipulated date
0 0 0 0 0 0
7 Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued. Within 4 months More than 4 week but less than 5 months More than 5 months Within 4 months More than 4 week but less than 5 months More than 5 months
1 0 0 100 0 0
8 Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled. Within 1 month More than 1 month but less than 2 months More than 2 months Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0 0 0 0
9 Performance bonds shall be released within one (1) month after the expiry date of such bonds. Within 1 month More than 1 month but less than 2 months More than 2 months Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0 0 0 0
10 All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received. Within 3 days More than 3 days but less than 7 days More than 7 days Within 3 days More than 3 days but less than 7 days More than 7 days
8 0 0 100 0 0
  Overall
44 0 0 100 0 0

 

Achievement of Client's Charter FDPM  

For June 2017

NOCLIENT'S CHARTERNO. OF ACTIVITIES THAT ACHIEVED THE TARGET


PERCENT (%) PERFORMANCE
BY TARGET

1 All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. Within 1 week More than 1 week but less than 2 weeks More than 2 weeks Within 1 week More than 1 week but less than 2 weeks More than 2 weeks
3 0 0 100 0 0
2 Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies. Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
21 0 0 100 0 0
3 All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
1 0 0 100 0 0
4 All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications. Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0 0 0 0
5 All applications to attend courses at the Forestry School in Kepong and the Logging Training Centre in Terengganu shall be notified within one (1) month after the dates of interviews. Within 1 month

More than 1 month but less than 2 months

More than 2 months Within 1 month

More than 1 month but less than 2 months

More than 2 months
0 0 0 0 0 0
6 All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated. Before the stipulated date On the stipulated Date Over the stipulated date Before the stipulated date On the stipulated Date Over the stipulated date
0 2 0 0 100 0
7 Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued. Within 4 months More than 4 week but less than 5 months More than 5 months Within 4 months More than 4 week but less than 5 months More than 5 months
4 0 0 100 0 0
8 Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled. Within 1 month More than 1 month but less than 2 months More than 2 months Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0 0 0 0
9 Performance bonds shall be released within one (1) month after the expiry date of such bonds. Within 1 month More than 1 month but less than 2 months More than 2 months Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0 0 0 0
10 All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received. Within 3 days More than 3 days but less than 7 days More than 7 days Within 3 days More than 3 days but less than 7 days More than 7 days
5 0 0 100 0 0
  Overall
34 2 0 94 6 0

 

Achievement of Client's Charter FDPM  

For July 2017

NOCLIENT'S CHARTERNO. OF ACTIVITIES THAT ACHIEVED THE TARGET


PERCENT (%) PERFORMANCE
BY TARGET

1 All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. Within 1 week More than 1 week but less than 2 weeks More than 2 weeks Within 1 week More than 1 week but less than 2 weeks More than 2 weeks
3 0 0 100 0 0
2 Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies. Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
29 0 0 100 0 0
3 All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
15 0 0 100 0 0
4 All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications. Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
33 0 0 0 0 0
5 All applications to attend courses at the Forestry School in Kepong and the Logging Training Centre in Terengganu shall be notified within one (1) month after the dates of interviews. Within 1 month

More than 1 month but less than 2 months

More than 2 months Within 1 month

More than 1 month but less than 2 months

More than 2 months
93 0 0 100 0 0
6 All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated. Before the stipulated date On the stipulated Date Over the stipulated date Before the stipulated date On the stipulated Date Over the stipulated date
0 2 0 0 100 0
7 Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued. Within 4 months More than 4 week but less than 5 months More than 5 months Within 4 months More than 4 week but less than 5 months More than 5 months
4 0 0 100 0 0
8 Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled. Within 1 month More than 1 month but less than 2 months More than 2 months Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0 0 0 0
9 Performance bonds shall be released within one (1) month after the expiry date of such bonds. Within 1 month More than 1 month but less than 2 months More than 2 months Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0 0 0 0
10 All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received. Within 3 days More than 3 days but less than 7 days More than 7 days Within 3 days More than 3 days but less than 7 days More than 7 days
5 0 0 100 0 0
  Overall
182 2 0 99 1 0

 

 

Achievement of Client's Charter FDPM  

For August 2017

NOCLIENT'S CHARTERNO. OF ACTIVITIES THAT ACHIEVED THE TARGET


PERCENT (%) PERFORMANCE
BY TARGET

1 All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. Within 1 week More than 1 week but less than 2 weeks More than 2 weeks Within 1 week More than 1 week but less than 2 weeks More than 2 weeks
3 0 0 100 0 0
2 Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies. Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
29 0 0 100 0 0
3 All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
15 0 0 100 0 0
4 All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications. Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
33 0 0 0 0 0
5 All applications to attend courses at the Forestry School in Kepong and the Logging Training Centre in Terengganu shall be notified within one (1) month after the dates of interviews. Within 1 month

More than 1 month but less than 2 months

More than 2 months Within 1 month

More than 1 month but less than 2 months

More than 2 months
93 0 0 100 0 0
6 All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated. Before the stipulated date On the stipulated Date Over the stipulated date Before the stipulated date On the stipulated Date Over the stipulated date
0 2 0 0 100 0
7 Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued. Within 4 months More than 4 week but less than 5 months More than 5 months Within 4 months More than 4 week but less than 5 months More than 5 months
4 0 0 100 0 0
8 Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled. Within 1 month More than 1 month but less than 2 months More than 2 months Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0 0 0 0
9 Performance bonds shall be released within one (1) month after the expiry date of such bonds. Within 1 month More than 1 month but less than 2 months More than 2 months Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0 0 0 0
10 All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received. Within 3 days More than 3 days but less than 7 days More than 7 days Within 3 days More than 3 days but less than 7 days More than 7 days
5 0 0 100 0 0
  Overall
182 2 0 99 1 0

 

 

Achievement of Client's Charter FDPM  

For September 2017

NOCLIENT'S CHARTERNO. OF ACTIVITIES THAT ACHIEVED THE TARGET


PERCENT (%) PERFORMANCE
BY TARGET

1 All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. Within 1 week More than 1 week but less than 2 weeks More than 2 weeks Within 1 week More than 1 week but less than 2 weeks More than 2 weeks
3 0 0 100 0 0
2 Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies. Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
29 0 0 100 0 0
3 All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
15 0 0 100 0 0
4 All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications. Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
33 0 0 0 0 0
5 All applications to attend courses at the Forestry School in Kepong and the Logging Training Centre in Terengganu shall be notified within one (1) month after the dates of interviews. Within 1 month

More than 1 month but less than 2 months

More than 2 months Within 1 month

More than 1 month but less than 2 months

More than 2 months
93 0 0 100 0 0
6 All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated. Before the stipulated date On the stipulated Date Over the stipulated date Before the stipulated date On the stipulated Date Over the stipulated date
0 2 0 0 100 0
7 Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued. Within 4 months More than 4 week but less than 5 months More than 5 months Within 4 months More than 4 week but less than 5 months More than 5 months
4 0 0 100 0 0
8 Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled. Within 1 month More than 1 month but less than 2 months More than 2 months Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0 0 0 0
9 Performance bonds shall be released within one (1) month after the expiry date of such bonds. Within 1 month More than 1 month but less than 2 months More than 2 months Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0 0 0 0
10 All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received. Within 3 days More than 3 days but less than 7 days More than 7 days Within 3 days More than 3 days but less than 7 days More than 7 days
5 0 0 100 0 0
  Overall
182 2 0 99 1 0

 

 

Achievement of Client's Charter FDPM  

For October 2017

NOCLIENT'S CHARTERNO. OF ACTIVITIES THAT ACHIEVED THE TARGET


PERCENT (%) PERFORMANCE
BY TARGET

1 All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. Within 1 week More than 1 week but less than 2 weeks More than 2 weeks Within 1 week More than 1 week but less than 2 weeks More than 2 weeks
3 0 0 100 0 0
2 Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies. Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
29 0 0 100 0 0
3 All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
15 0 0 100 0 0
4 All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications. Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
33 0 0 0 0 0
5 All applications to attend courses at the Forestry School in Kepong and the Logging Training Centre in Terengganu shall be notified within one (1) month after the dates of interviews. Within 1 month

More than 1 month but less than 2 months

More than 2 months Within 1 month

More than 1 month but less than 2 months

More than 2 months
93 0 0 100 0 0
6 All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated. Before the stipulated date On the stipulated Date Over the stipulated date Before the stipulated date On the stipulated Date Over the stipulated date
0 2 0 0 100 0
7 Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued. Within 4 months More than 4 week but less than 5 months More than 5 months Within 4 months More than 4 week but less than 5 months More than 5 months
4 0 0 100 0 0
8 Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled. Within 1 month More than 1 month but less than 2 months More than 2 months Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0 0 0 0
9 Performance bonds shall be released within one (1) month after the expiry date of such bonds. Within 1 month More than 1 month but less than 2 months More than 2 months Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0 0 0 0
10 All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received. Within 3 days More than 3 days but less than 7 days More than 7 days Within 3 days More than 3 days but less than 7 days More than 7 days
5 0 0 100 0 0
  Overall
182 2 0 99 1 0

 

 

 

Achievement of Client's Charter FDPM  

For November 2017

NOCLIENT'S CHARTERNO. OF ACTIVITIES THAT ACHIEVED THE TARGET


PERCENT (%) PERFORMANCE
BY TARGET

1 All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. Within 1 week More than 1 week but less than 2 weeks More than 2 weeks Within 1 week More than 1 week but less than 2 weeks More than 2 weeks
3 0 0 100 0 0
2 Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies. Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
29 0 0 100 0 0
3 All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
15 0 0 100 0 0
4 All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications. Within 2 week More than 2 week but less than 4 weeks More than 4 weeks Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
33 0 0 0 0 0
5 All applications to attend courses at the Forestry School in Kepong and the Logging Training Centre in Terengganu shall be notified within one (1) month after the dates of interviews. Within 1 month

More than 1 month but less than 2 months

More than 2 months Within 1 month

More than 1 month but less than 2 months

More than 2 months
93 0 0 100 0 0
6 All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated. Before the stipulated date On the stipulated Date Over the stipulated date Before the stipulated date On the stipulated Date Over the stipulated date
0 2 0 0 100 0
7 Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued. Within 4 months More than 4 week but less than 5 months More than 5 months Within 4 months More than 4 week but less than 5 months More than 5 months
4 0 0 100 0 0
8 Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled. Within 1 month More than 1 month but less than 2 months More than 2 months Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0 0 0 0
9 Performance bonds shall be released within one (1) month after the expiry date of such bonds. Within 1 month More than 1 month but less than 2 months More than 2 months Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0 0 0 0
10 All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received. Within 3 days More than 3 days but less than 7 days More than 7 days Within 3 days More than 3 days but less than 7 days More than 7 days
5 0 0 100 0 0
  Overall
182 2 0 99 1 0

Achievement of Client's Charter FDPM

For January 2016

NoClient's CharterNo. of Activities That Achieved The Target
1 All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. Within 1 week More than 1 week but less than 2 weeks More than 2 weeks
0 0 0
2 Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
13 2 2
3 All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0
4 All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0
5 All applications to attend courses at the Forestry School in Kepong and the Logging Training Centre in Terengganu shall be notified within one (1) month after the dates of interviews Within 1 Month More than 1 month but less than 2 months More than 2 months
0 0 0
6 All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated Before the stipulated date On the stipulated Date Over the stipulated date
0 0 0
7 Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued Within 4 months More than 4 week but less than 5 months More than 5 months
0 0 0
8 Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled Within 1 month More than 1 month but less than 2 months
2 bulan
More than 2 months
0 0 0
9 Performance bonds shall be released within one (1) month after the expiry date of such bonds Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0
10 All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received Within 3 days More than 3 days but less than 7 days More than 7 days
6 0 0

Achievement of Client's Charter FDPM

For February 2016

NoClient's CharterNo. of Activities That Achieved The Target
1 All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. Within 1 week More than 1 week but less than 2 weeks More than 2 weeks
0 0 0
2 Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0
3 All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0
4 All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0
5 All applications to attend courses at the Forestry School in Kepong and the Logging Training Centre in Terengganu shall be notified within one (1) month after the dates of interviews Within 1 Month More than 1 month but less than 2 months More than 2 months
0 0 0
6 All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated Before the stipulated date On the stipulated Date Over the stipulated date
0 0 0
7 Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued Within 4 months More than 4 week but less than 5 months More than 5 months
0 0 0
8 Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled Within 1 month More than 1 month but less than 2 months
2 bulan
More than 2 months
0 0 0
9 Performance bonds shall be released within one (1) month after the expiry date of such bonds Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0
10 All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received Within 3 days More than 3 days but less than 7 days More than 7 days
0 0 0

Achievement of Client's Charter FDPM

For March 2016

NoClient's CharterNo. of Activities That Achieved The Target
1 All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. Within 1 week More than 1 week but less than 2 weeks More than 2 weeks
0 0 0
2 Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0
3 All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0
4 All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0
5 All applications to attend courses at the Forestry School in Kepong and the Logging Training Centre in Terengganu shall be notified within one (1) month after the dates of interviews Within 1 Month More than 1 month but less than 2 months More than 2 months
0 0 0
6 All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated Before the stipulated date On the stipulated Date Over the stipulated date
0 0 0
7 Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued Within 4 months More than 4 week but less than 5 months More than 5 months
0 0 0
8 Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled Within 1 month More than 1 month but less than 2 months
2 bulan
More than 2 months
0 0 0
9 Performance bonds shall be released within one (1) month after the expiry date of such bonds Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0
10 All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received Within 3 days More than 3 days but less than 7 days More than 7 days
0 0 0

Achievement of Client's Charter FDPM

For April 2016

NoClient's CharterNo. of Activities That Achieved The Target
1 All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. Within 1 week More than 1 week but less than 2 weeks More than 2 weeks
0 0 0
2 Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 2
3 All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0
4 All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0
5 All applications to attend courses at the Forestry School in Kepong and the Logging Training Centre in Terengganu shall be notified within one (1) month after the dates of interviews Within 1 Month More than 1 month but less than 2 months More than 2 months
0 0 0
6 All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated Before the stipulated date On the stipulated Date Over the stipulated date
0 0 0
7 Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued Within 4 months More than 4 week but less than 5 months More than 5 months
0 0 0
8 Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled Within 1 month More than 1 month but less than 2 months
2 bulan
More than 2 months
0 0 0
9 Performance bonds shall be released within one (1) month after the expiry date of such bonds Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0
10 All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received Within 3 days More than 3 days but less than 7 days More than 7 days
0 0 0

Achievement of Client's Charter FDPM

For May 2016

NoClient's CharterNo. of Activities That Achieved The Target
1 All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. Within 1 week More than 1 week but less than 2 weeks More than 2 weeks
5 0 0
2 Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
44 0 0
3 All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
1 0 0
4 All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0
5 All applications to attend courses at the Forestry School in Kepong and the Logging Training Centre in Terengganu shall be notified within one (1) month after the dates of interviews Within 1 Month More than 1 month but less than 2 months More than 2 months
3 0 0
6 All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated Before the stipulated date On the stipulated Date Over the stipulated date
0 0 0
7 Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued Within 4 months More than 4 week but less than 5 months More than 5 months
1 0 0
8 Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled Within 1 month More than 1 month but less than 2 months
2 bulan
More than 2 months
1 0 0
9 Performance bonds shall be released within one (1) month after the expiry date of such bonds Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0
10 All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received Within 3 days More than 3 days but less than 7 days More than 7 days
10 0 0

Achievement of Client's Charter FDPM

For June 2016

NoClient's CharterNo. of Activities That Achieved The Target
1 All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. Within 1 week More than 1 week but less than 2 weeks More than 2 weeks
0 0 0
2 Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
9 0 0
3 All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
12 0 0
4 All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0
5 All applications to attend courses at the Forestry School in Kepong and the Logging Training Centre in Terengganu shall be notified within one (1) month after the dates of interviews Within 1 Month More than 1 month but less than 2 months More than 2 months
0 0 0
6 All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated Before the stipulated date On the stipulated Date Over the stipulated date
0 3 0
7 Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued Within 4 months More than 4 week but less than 5 months More than 5 months
0 0 0
8 Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled Within 1 month More than 1 month but less than 2 months
2 bulan
More than 2 months
0 0 0
9 Performance bonds shall be released within one (1) month after the expiry date of such bonds Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0
10 All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received Within 3 days More than 3 days but less than 7 days More than 7 days
3 0 0

Achievement of Client's Charter FDPM

For July 2016

NoClient's CharterNo. of Activities That Achieved The Target
1 All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. Within 1 week More than 1 week but less than 2 weeks More than 2 weeks
1 0 1
2 Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
14 0 0
3 All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
6 0 0
4 All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0
5 All applications to attend courses at the Forestry School in Kepong and the Logging Training Centre in Terengganu shall be notified within one (1) month after the dates of interviews Within 1 Month More than 1 month but less than 2 months More than 2 months
0 0 0
6 All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated Before the stipulated date On the stipulated Date Over the stipulated date
0 3 0
7 Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued Within 4 months More than 4 week but less than 5 months More than 5 months
0 0 0
8 Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled Within 1 month More than 1 month but less than 2 months
2 bulan
More than 2 months
0 0 0
9 Performance bonds shall be released within one (1) month after the expiry date of such bonds Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0
10 All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received Within 3 days More than 3 days but less than 7 days More than 7 days
2 0 0

Achievement of Client's Charter FDPM

For August 2016

NoClient's CharterNo. of Activities That Achieved The Target
1 All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. Within 1 week More than 1 week but less than 2 weeks More than 2 weeks
1 0 1
2 Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
14 0 0
3 All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
6 0 0
4 All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0
5 All applications to attend courses at the Forestry School in Kepong and the Logging Training Centre in Terengganu shall be notified within one (1) month after the dates of interviews Within 1 Month More than 1 month but less than 2 months More than 2 months
0 0 0
6 All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated Before the stipulated date On the stipulated Date Over the stipulated date
0 3 0
7 Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued Within 4 months More than 4 week but less than 5 months More than 5 months
0 0 0
8 Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled Within 1 month More than 1 month but less than 2 months
2 bulan
More than 2 months
0 0 0
9 Performance bonds shall be released within one (1) month after the expiry date of such bonds Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0
10 All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received Within 3 days More than 3 days but less than 7 days More than 7 days
2 0 0

Achievement of Client's Charter FDPM

For September 2016

NoClient's CharterNo. of Activities That Achieved The Target
1 All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. Within 1 week More than 1 week but less than 2 weeks More than 2 weeks
1 0 1
2 Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
14 0  0
3 All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
6 0 0
4 All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0
5 All applications to attend courses at the Forestry School in Kepong and the Logging Training Centre in Terengganu shall be notified within one (1) month after the dates of interviews Within 1 Month More than 1 month but less than 2 months More than 2 months
0 0 0
6 All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated Before the stipulated date On the stipulated Date Over the stipulated date
0 3 0
7 Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued Within 4 months More than 4 week but less than 5 months More than 5 months
0 0 0
8 Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled Within 1 month More than 1 month but less than 2 months
2 bulan
More than 2 months
0 0 0
9 Performance bonds shall be released within one (1) month after the expiry date of such bonds Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0
10 All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received Within 3 days More than 3 days but less than 7 days More than 7 days
2 0 0

Achievement of Client's Charter FDPM

For October 2016

NoClient's CharterNo. of Activities That Achieved The Target
1 All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. Within 1 week More than 1 week but less than 2 weeks More than 2 weeks
0 0 0
2 Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0  0
3 All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0
4 All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0
5 All applications to attend courses at the Forestry School in Kepong and the Logging Training Centre in Terengganu shall be notified within one (1) month after the dates of interviews Within 1 Month More than 1 month but less than 2 months More than 2 months
0 0 0
6 All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated Before the stipulated date On the stipulated Date Over the stipulated date
0 0 0
7 Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued Within 4 months More than 4 week but less than 5 months More than 5 months
0 0 0
8 Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled Within 1 month More than 1 month but less than 2 months
2 bulan
More than 2 months
0 0 0
9 Performance bonds shall be released within one (1) month after the expiry date of such bonds Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0
10 All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received Within 3 days More than 3 days but less than 7 days More than 7 days
0 0 0

Achievement of Client's Charter FDPM

For November 2016

NoClient's CharterNo. of Activities That Achieved The Target
1 All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. Within 1 week More than 1 week but less than 2 weeks More than 2 weeks
0 0 0
2 Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0  0
3 All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0
4 All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0
5 All applications to attend courses at the Forestry School in Kepong and the Logging Training Centre in Terengganu shall be notified within one (1) month after the dates of interviews Within 1 Month More than 1 month but less than 2 months More than 2 months
0 0 0
6 All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated Before the stipulated date On the stipulated Date Over the stipulated date
0 0 0
7 Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued Within 4 months More than 4 week but less than 5 months More than 5 months
0 0 0
8 Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled Within 1 month More than 1 month but less than 2 months
2 bulan
More than 2 months
0 0 0
9 Performance bonds shall be released within one (1) month after the expiry date of such bonds Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0
10 All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received Within 3 days More than 3 days but less than 7 days More than 7 days
0 0 0

Achievement of Client's Charter FDPM

For December 2016

NoClient's CharterNo. of Activities That Achieved The Target
1 All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. Within 1 week More than 1 week but less than 2 weeks More than 2 weeks
0 0 0
2 Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0  0
3 All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0
4 All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0
5 All applications to attend courses at the Forestry School in Kepong and the Logging Training Centre in Terengganu shall be notified within one (1) month after the dates of interviews Within 1 Month More than 1 month but less than 2 months More than 2 months
0 0 0
6 All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated Before the stipulated date On the stipulated Date Over the stipulated date
0 0 0
7 Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued Within 4 months More than 4 week but less than 5 months More than 5 months
0 0 0
8 Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled Within 1 month More than 1 month but less than 2 months
2 bulan
More than 2 months
0 0 0
9 Performance bonds shall be released within one (1) month after the expiry date of such bonds Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0
10 All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received Within 3 days More than 3 days but less than 7 days More than 7 days
0 0 0

Achievement of Client's Charter FDPM

For January 2015

NoClient's CharterNo. of Activities That Achieved The Target
1 All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. Within 1 week More than 1 week but less than 2 weeks More than 2 weeks
0 0 0
2 Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
14 29 9
3 All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0
4 All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0
5 All applications to attend courses at the Forestry School in Kepong and the Logging Training Centre in Terengganu shall be notified within one (1) month after the dates of interviews Within 1 Month More than 1 month but less than 2 months More than 2 months
0 0 0
6 All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated Before the stipulated date On the stipulated Date Over the stipulated date
0 0 0
7 Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued Within 4 months More than 4 week but less than 5 months More than 5 months
0 0 0
8 Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled Within 1 month More than 1 month but less than 2 months
2 bulan
More than 2 months
0 0 0
9 Performance bonds shall be released within one (1) month after the expiry date of such bonds Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0
10 All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received Within 3 days More than 3 days but less than 7 days More than 7 days
4 0 0

Achievement of Client's Charter FDPM

For February 2015

NoClient's CharterNo. of Activities That Achieved The Target
1 All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. Within 1 week More than 1 week but less than 2 weeks More than 2 weeks
0 0 0
2 Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
14 29 9
3 All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0
4 All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0
5 All applications to attend courses at the Forestry School in Kepong and the Logging Training Centre in Terengganu shall be notified within one (1) month after the dates of interviews Within 1 Month More than 1 month but less than 2 months More than 2 months
0 0 0
6 All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated Before the stipulated date On the stipulated Date Over the stipulated date
0 0 0
7 Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued Within 4 months More than 4 week but less than 5 months More than 5 months
0 0 0
8 Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled Within 1 month More than 1 month but less than 2 months
2 bulan
More than 2 months
0 0 0
9 Performance bonds shall be released within one (1) month after the expiry date of such bonds Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0
10 All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received Within 3 days More than 3 days but less than 7 days More than 7 days
4 0 0

Achievement of Client's Charter FDPM

For March 2015

NoClient's CharterNo. of Activities That Achieved The Target
1 All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. Within 1 week More than 1 week but less than 2 weeks More than 2 weeks
0 0 0
2 Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
14 29 9
3 All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0
4 All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0
5 All applications to attend courses at the Forestry School in Kepong and the Logging Training Centre in Terengganu shall be notified within one (1) month after the dates of interviews Within 1 Month More than 1 month but less than 2 months More than 2 months
0 0 0
6 All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated Before the stipulated date On the stipulated Date Over the stipulated date
0 0 0
7 Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued Within 4 months More than 4 week but less than 5 months More than 5 months
0 0 0
8 Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled Within 1 month More than 1 month but less than 2 months
2 bulan
More than 2 months
0 0 0
9 Performance bonds shall be released within one (1) month after the expiry date of such bonds Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0
10 All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received Within 3 days More than 3 days but less than 7 days More than 7 days
4 0 0

Achievement of Client's Charter FDPM

For April 2015

NoClient's CharterNo. of Activities That Achieved The Target
1 All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. Within 1 week More than 1 week but less than 2 weeks More than 2 weeks
3 0 0
2 Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
16 0 12
3 All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
1 0 0
4 All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0
5 All applications to attend courses at the Forestry School in Kepong and the Logging Training Centre in Terengganu shall be notified within one (1) month after the dates of interviews Within 1 Month More than 1 month but less than 2 months More than 2 months
0 0 0
6 All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated Before the stipulated date On the stipulated Date Over the stipulated date
0 0 0
7 Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued Within 4 months More than 4 week but less than 5 months More than 5 months
0 0 0
8 Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled Within 1 month More than 1 month but less than 2 months
2 bulan
More than 2 months
0 0 0
9 Performance bonds shall be released within one (1) month after the expiry date of such bonds Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0
10 All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received Within 3 days More than 3 days but less than 7 days More than 7 days
5 1 0

Achievement of Client's Charter FDPM

For May 2015

NoClient's CharterNo. of Activities That Achieved The Target
1 All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. Within 1 week More than 1 week but less than 2 weeks More than 2 weeks
0 0 0
2 Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
17 3 3
3 All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0
4 All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0
5 All applications to attend courses at the Forestry School in Kepong and the Logging Training Centre in Terengganu shall be notified within one (1) month after the dates of interviews Within 1 Month More than 1 month but less than 2 months More than 2 months
0 0 0
6 All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated Before the stipulated date On the stipulated Date Over the stipulated date
0 0 0
7 Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued Within 4 months More than 4 week but less than 5 months More than 5 months
0 0 0
8 Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled Within 1 month More than 1 month but less than 2 months
2 bulan
More than 2 months
0 0 0
9 Performance bonds shall be released within one (1) month after the expiry date of such bonds Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0
10 All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received Within 3 days More than 3 days but less than 7 days More than 7 days
7 0 1

Achievement of Client's Charter FDPM

For June 2015

NoClient's CharterNo. of Activities That Achieved The Target
1 All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. Within 1 week More than 1 week but less than 2 weeks More than 2 weeks
0 0 0
2 Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
17 3 3
3 All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0
4 All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0
5 All applications to attend courses at the Forestry School in Kepong and the Logging Training Centre in Terengganu shall be notified within one (1) month after the dates of interviews Within 1 Month More than 1 month but less than 2 months More than 2 months
0 0 0
6 All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated Before the stipulated date On the stipulated Date Over the stipulated date
0 0 0
7 Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued Within 4 months More than 4 week but less than 5 months More than 5 months
0 0 0
8 Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled Within 1 month More than 1 month but less than 2 months
2 bulan
More than 2 months
0 0 0
9 Performance bonds shall be released within one (1) month after the expiry date of such bonds Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0
10 All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received Within 3 days More than 3 days but less than 7 days More than 7 days
7 0 1

Achievement of Client's Charter FDPM

For July 2015

NoClient's CharterNo. of Activities That Achieved The Target
1 All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. Within 1 week More than 1 week but less than 2 weeks More than 2 weeks
0 1 0
2 Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
10 1 2
3 All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0
4 All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0
5 All applications to attend courses at the Forestry School in Kepong and the Logging Training Centre in Terengganu shall be notified within one (1) month after the dates of interviews Within 1 Month More than 1 month but less than 2 months More than 2 months
0 0 0
6 All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated Before the stipulated date On the stipulated Date Over the stipulated date
0 0 0
7 Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued Within 4 months More than 4 week but less than 5 months More than 5 months
2 0 0
8 Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled Within 1 month More than 1 month but less than 2 months
2 bulan
More than 2 months
0 0 0
9 Performance bonds shall be released within one (1) month after the expiry date of such bonds Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0
10 All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received Within 3 days More than 3 days but less than 7 days More than 7 days
6 0 0

Achievement of Client's Charter FDPM

For August 2015

NoClient's CharterNo. of Activities That Achieved The Target
1 All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. Within 1 week More than 1 week but less than 2 weeks More than 2 weeks
1 0 0
2 Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
5 0 0
3 All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0
4 All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0
5 All applications to attend courses at the Forestry School in Kepong and the Logging Training Centre in Terengganu shall be notified within one (1) month after the dates of interviews Within 1 Month More than 1 month but less than 2 months More than 2 months
0 0 0
6 All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated Before the stipulated date On the stipulated Date Over the stipulated date
1 0 0
7 Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued Within 4 months More than 4 week but less than 5 months More than 5 months
1 0 0
8 Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled Within 1 month More than 1 month but less than 2 months
2 bulan
More than 2 months
0 0 0
9 Performance bonds shall be released within one (1) month after the expiry date of such bonds Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0
10 All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received Within 3 days More than 3 days but less than 7 days More than 7 days
7 9 0

Achievement of Client's Charter FDPM

For September 2015

NoClient's CharterNo. of Activities That Achieved The Target
1 All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. Within 1 week More than 1 week but less than 2 weeks More than 2 weeks
0 0 0
2 Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
15 1 4
3 All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0
4 All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0
5 All applications to attend courses at the Forestry School in Kepong and the Logging Training Centre in Terengganu shall be notified within one (1) month after the dates of interviews Within 1 Month More than 1 month but less than 2 months More than 2 months
0 0 0
6 All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated Before the stipulated date On the stipulated Date Over the stipulated date
0 0 0
7 Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued Within 4 months More than 4 week but less than 5 months More than 5 months
0 0 0
8 Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled Within 1 month More than 1 month but less than 2 months
2 bulan
More than 2 months
0 0 0
9 Performance bonds shall be released within one (1) month after the expiry date of such bonds Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0
10 All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received Within 3 days More than 3 days but less than 7 days More than 7 days
6 0 0

Achievement of Client's Charter FDPM

For October 2015

NoClient's CharterNo. of Activities That Achieved The Target
1 All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. Within 1 week More than 1 week but less than 2 weeks More than 2 weeks
0 0 0
2 Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
12 0 0
3 All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0
4 All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0
5 All applications to attend courses at the Forestry School in Kepong and the Logging Training Centre in Terengganu shall be notified within one (1) month after the dates of interviews Within 1 Month More than 1 month but less than 2 months More than 2 months
0 0 0
6 All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated Before the stipulated date On the stipulated Date Over the stipulated date
0 0 0
7 Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued Within 4 months More than 4 week but less than 5 months More than 5 months
0 0 0
8 Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled Within 1 month More than 1 month but less than 2 months
2 bulan
More than 2 months
0 0 0
9 Performance bonds shall be released within one (1) month after the expiry date of such bonds Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0
10 All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received Within 3 days More than 3 days but less than 7 days More than 7 days
2 1 0

Achievement of Client's Charter FDPM

For November 2015

NoClient's CharterNo. of Activities That Achieved The Target
1 All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. Within 1 week More than 1 week but less than 2 weeks More than 2 weeks
0 0 0
2 Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
6 3 0
3 All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0
4 All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0
5 All applications to attend courses at the Forestry School in Kepong and the Logging Training Centre in Terengganu shall be notified within one (1) month after the dates of interviews Within 1 Month More than 1 month but less than 2 months More than 2 months
0 0 0
6 All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated Before the stipulated date On the stipulated Date Over the stipulated date
0 0 0
7 Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued Within 4 months More than 4 week but less than 5 months More than 5 months
0 0 0
8 Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled Within 1 month More than 1 month but less than 2 months
2 bulan
More than 2 months
0 0 0
9 Performance bonds shall be released within one (1) month after the expiry date of such bonds Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0
10 All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received Within 3 days More than 3 days but less than 7 days More than 7 days
3 1 0

Achievement of Client's Charter FDPM

For December 2015

NoClient's CharterNo. of Activities That Achieved The Target
1 All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. Within 1 week More than 1 week but less than 2 weeks More than 2 weeks
0 3 0
2 Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0
3 All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0
4 All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
1 0 0
5 All applications to attend courses at the Forestry School in Kepong and the Logging Training Centre in Terengganu shall be notified within one (1) month after the dates of interviews Within 1 Month More than 1 month but less than 2 months More than 2 months
0 0 0
6 All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated Before the stipulated date On the stipulated Date Over the stipulated date
0 1 0
7 Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued Within 4 months More than 4 week but less than 5 months More than 5 months
0 0 0
8 Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled Within 1 month More than 1 month but less than 2 months
2 bulan
More than 2 months
2 0 0
9 Performance bonds shall be released within one (1) month after the expiry date of such bonds Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0
10 All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received Within 3 days More than 3 days but less than 7 days More than 7 days
3 6 0

Achievement of Client's Charter FDPM

For January 2014

NoClient's CharterNo. of Activities That Achieved The Target
1 All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. Within 1 week More than 1 week but less than 2 weeks More than 2 weeks
0 0 0
2 Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
14 29 9
3 All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0
4 All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0
5 All applications to attend courses at the Forestry School in Kepong and the Logging Training Centre in Terengganu shall be notified within one (1) month after the dates of interviews Within 1 Month More than 1 month but less than 2 months More than 2 months
0 0 0
6 All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated Before the stipulated date On the stipulated Date Over the stipulated date
0 0 0
7 Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued Within 4 months More than 4 week but less than 5 months More than 5 months
0 0 0
8 Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled Within 1 month More than 1 month but less than 2 months
2 bulan
More than 2 months
0 0 0
9 Performance bonds shall be released within one (1) month after the expiry date of such bonds Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0
10 All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received Within 3 days More than 3 days but less than 7 days More than 7 days
4 0 0

Achievement of Client's Charter FDPM

For February 2014

NoClient's CharterNo. of Activities That Achieved The Target
1 All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. Within 1 week More than 1 week but less than 2 weeks More than 2 weeks
0 0 0
2 Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
14 29 9
3 All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0
4 All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0
5 All applications to attend courses at the Forestry School in Kepong and the Logging Training Centre in Terengganu shall be notified within one (1) month after the dates of interviews Within 1 Month More than 1 month but less than 2 months More than 2 months
0 0 0
6 All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated Before the stipulated date On the stipulated Date Over the stipulated date
0 0 0
7 Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued Within 4 months More than 4 week but less than 5 months More than 5 months
0 0 0
8 Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled Within 1 month More than 1 month but less than 2 months
2 bulan
More than 2 months
0 0 0
9 Performance bonds shall be released within one (1) month after the expiry date of such bonds Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0
10 All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received Within 3 days More than 3 days but less than 7 days More than 7 days
4 0 0

Achievement of Client's Charter FDPM

For March 2014

NoClient's CharterNo. of Activities That Achieved The Target
1 All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. Within 1 week More than 1 week but less than 2 weeks More than 2 weeks
0 0 0
2 Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
14 29 9
3 All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0
4 All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0
5 All applications to attend courses at the Forestry School in Kepong and the Logging Training Centre in Terengganu shall be notified within one (1) month after the dates of interviews Within 1 Month More than 1 month but less than 2 months More than 2 months
0 0 0
6 All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated Before the stipulated date On the stipulated Date Over the stipulated date
0 0 0
7 Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued Within 4 months More than 4 week but less than 5 months More than 5 months
0 0 0
8 Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled Within 1 month More than 1 month but less than 2 months
2 bulan
More than 2 months
0 0 0
9 Performance bonds shall be released within one (1) month after the expiry date of such bonds Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0
10 All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received Within 3 days More than 3 days but less than 7 days More than 7 days
4 0 0

Achievement of Client's Charter FDPM

For April 2014

NoClient's CharterNo. of Activities That Achieved The Target
1 All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. Within 1 week More than 1 week but less than 2 weeks More than 2 weeks
0 0 0
2 Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
14 29 9
3 All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0
4 All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0
5 All applications to attend courses at the Forestry School in Kepong and the Logging Training Centre in Terengganu shall be notified within one (1) month after the dates of interviews Within 1 Month More than 1 month but less than 2 months More than 2 months
0 0 0
6 All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated Before the stipulated date On the stipulated Date Over the stipulated date
0 0 0
7 Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued Within 4 months More than 4 week but less than 5 months More than 5 months
0 0 0
8 Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled Within 1 month More than 1 month but less than 2 months
2 bulan
More than 2 months
0 0 0
9 Performance bonds shall be released within one (1) month after the expiry date of such bonds Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0
10 All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received Within 3 days More than 3 days but less than 7 days More than 7 days
4 0 0

Achievement of Client's Charter FDPM

For May 2014

NoClient's CharterNo. of Activities That Achieved The Target
1 All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. Within 1 week More than 1 week but less than 2 weeks More than 2 weeks
0 0 0
2 Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
14 29 9
3 All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0
4 All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0
5 All applications to attend courses at the Forestry School in Kepong and the Logging Training Centre in Terengganu shall be notified within one (1) month after the dates of interviews Within 1 Month More than 1 month but less than 2 months More than 2 months
0 0 0
6 All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated Before the stipulated date On the stipulated Date Over the stipulated date
0 0 0
7 Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued Within 4 months More than 4 week but less than 5 months More than 5 months
0 0 0
8 Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled Within 1 month More than 1 month but less than 2 months
2 bulan
More than 2 months
0 0 0
9 Performance bonds shall be released within one (1) month after the expiry date of such bonds Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0
10 All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received Within 3 days More than 3 days but less than 7 days More than 7 days
4 0 0

Achievement of Client's Charter FDPM

For June 2014

NoClient's CharterNo. of Activities That Achieved The Target
1 All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. Within 1 week More than 1 week but less than 2 weeks More than 2 weeks
0 0 0
2 Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
14 29 9
3 All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0
4 All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0
5 All applications to attend courses at the Forestry School in Kepong and the Logging Training Centre in Terengganu shall be notified within one (1) month after the dates of interviews Within 1 Month More than 1 month but less than 2 months More than 2 months
0 0 0
6 All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated Before the stipulated date On the stipulated Date Over the stipulated date
0 0 0
7 Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued Within 4 months More than 4 week but less than 5 months More than 5 months
0 0 0
8 Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled Within 1 month More than 1 month but less than 2 months
2 bulan
More than 2 months
0 0 0
9 Performance bonds shall be released within one (1) month after the expiry date of such bonds Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0
10 All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received Within 3 days More than 3 days but less than 7 days More than 7 days
4 0 0

Achievement of Client's Charter FDPM

For July 2014

NoClient's CharterNo. of Activities That Achieved The Target
1 All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. Within 1 week More than 1 week but less than 2 weeks More than 2 weeks
0 0 0
2 Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
14 29 9
3 All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0
4 All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0
5 All applications to attend courses at the Forestry School in Kepong and the Logging Training Centre in Terengganu shall be notified within one (1) month after the dates of interviews Within 1 Month More than 1 month but less than 2 months More than 2 months
0 0 0
6 All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated Before the stipulated date On the stipulated Date Over the stipulated date
0 0 0
7 Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued Within 4 months More than 4 week but less than 5 months More than 5 months
0 0 0
8 Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled Within 1 month More than 1 month but less than 2 months
2 bulan
More than 2 months
0 0 0
9 Performance bonds shall be released within one (1) month after the expiry date of such bonds Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0
10 All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received Within 3 days More than 3 days but less than 7 days More than 7 days
4 0 0

Achievement of Client's Charter FDPM

For August 2014

NoClient's CharterNo. of Activities That Achieved The Target
1 All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. Within 1 week More than 1 week but less than 2 weeks More than 2 weeks
0 0 0
2 Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
14 29 9
3 All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0
4 All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0
5 All applications to attend courses at the Forestry School in Kepong and the Logging Training Centre in Terengganu shall be notified within one (1) month after the dates of interviews Within 1 Month More than 1 month but less than 2 months More than 2 months
0 0 0
6 All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated Before the stipulated date On the stipulated Date Over the stipulated date
0 0 0
7 Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued Within 4 months More than 4 week but less than 5 months More than 5 months
0 0 0
8 Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled Within 1 month More than 1 month but less than 2 months
2 bulan
More than 2 months
0 0 0
9 Performance bonds shall be released within one (1) month after the expiry date of such bonds Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0
10 All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received Within 3 days More than 3 days but less than 7 days More than 7 days
4 0 0

Achievement of Client's Charter FDPM

For September 2014

NoClient's CharterNo. of Activities That Achieved The Target
1 All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. Within 1 week More than 1 week but less than 2 weeks More than 2 weeks
0 0 0
2 Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
14 29 9
3 All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0
4 All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0
5 All applications to attend courses at the Forestry School in Kepong and the Logging Training Centre in Terengganu shall be notified within one (1) month after the dates of interviews Within 1 Month More than 1 month but less than 2 months More than 2 months
0 0 0
6 All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated Before the stipulated date On the stipulated Date Over the stipulated date
0 0 0
7 Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued Within 4 months More than 4 week but less than 5 months More than 5 months
0 0 0
8 Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled Within 1 month More than 1 month but less than 2 months
2 bulan
More than 2 months
0 0 0
9 Performance bonds shall be released within one (1) month after the expiry date of such bonds Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0
10 All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received Within 3 days More than 3 days but less than 7 days More than 7 days
4 0 0

Achievement of Client's Charter FDPM

For October 2014

NoClient's CharterNo. of Activities That Achieved The Target
1 All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. Within 1 week More than 1 week but less than 2 weeks More than 2 weeks
0 0 0
2 Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
14 29 9
3 All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0
4 All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0
5 All applications to attend courses at the Forestry School in Kepong and the Logging Training Centre in Terengganu shall be notified within one (1) month after the dates of interviews Within 1 Month More than 1 month but less than 2 months More than 2 months
0 0 0
6 All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated Before the stipulated date On the stipulated Date Over the stipulated date
0 0 0
7 Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued Within 4 months More than 4 week but less than 5 months More than 5 months
0 0 0
8 Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled Within 1 month More than 1 month but less than 2 months
2 bulan
More than 2 months
0 0 0
9 Performance bonds shall be released within one (1) month after the expiry date of such bonds Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0
10 All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received Within 3 days More than 3 days but less than 7 days More than 7 days
4 0 0

Achievement of Client's Charter FDPM

For November 2014

NoClient's CharterNo. of Activities That Achieved The Target
1 All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. Within 1 week More than 1 week but less than 2 weeks More than 2 weeks
0 0 0
2 Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
14 29 9
3 All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0
4 All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0
5 All applications to attend courses at the Forestry School in Kepong and the Logging Training Centre in Terengganu shall be notified within one (1) month after the dates of interviews Within 1 Month More than 1 month but less than 2 months More than 2 months
0 0 0
6 All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated Before the stipulated date On the stipulated Date Over the stipulated date
0 0 0
7 Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued Within 4 months More than 4 week but less than 5 months More than 5 months
0 0 0
8 Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled Within 1 month More than 1 month but less than 2 months
2 bulan
More than 2 months
0 0 0
9 Performance bonds shall be released within one (1) month after the expiry date of such bonds Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0
10 All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received Within 3 days More than 3 days but less than 7 days More than 7 days
4 0 0

Achievement of Client's Charter FDPM

For December 2014

NoClient's CharterNo. of Activities That Achieved The Target
1 All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. Within 1 week More than 1 week but less than 2 weeks More than 2 weeks
0 0 0
2 Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
14 29 9
3 All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0
4 All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0
5 All applications to attend courses at the Forestry School in Kepong and the Logging Training Centre in Terengganu shall be notified within one (1) month after the dates of interviews Within 1 Month More than 1 month but less than 2 months More than 2 months
0 0 0
6 All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated Before the stipulated date On the stipulated Date Over the stipulated date
0 0 0
7 Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued Within 4 months More than 4 week but less than 5 months More than 5 months
0 0 0
8 Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled Within 1 month More than 1 month but less than 2 months
2 bulan
More than 2 months
0 0 0
9 Performance bonds shall be released within one (1) month after the expiry date of such bonds Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0
10 All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received Within 3 days More than 3 days but less than 7 days More than 7 days
4 0 0

Achievement of Client's Charter FDPM

For January 2013

NoClient's CharterNo. of Activities That Achieved The Target
1 All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. Within 1 week More than 1 week but less than 2 weeks More than 2 weeks
0 0 0
2 Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
14 29 9
3 All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0
4 All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0
5 All applications to attend courses at the Forestry School in Kepong and the Logging Training Centre in Terengganu shall be notified within one (1) month after the dates of interviews Within 1 Month More than 1 month but less than 2 months More than 2 months
0 0 0
6 All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated Before the stipulated date On the stipulated Date Over the stipulated date
0 0 0
7 Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued Within 4 months More than 4 week but less than 5 months More than 5 months
0 0 0
8 Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled Within 1 month More than 1 month but less than 2 months
2 bulan
More than 2 months
0 0 0
9 Performance bonds shall be released within one (1) month after the expiry date of such bonds Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0
10 All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received Within 3 days More than 3 days but less than 7 days More than 7 days
4 0 0

Achievement of Client's Charter FDPM

For February 2013

NoClient's CharterNo. of Activities That Achieved The Target
1 All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. Within 1 week More than 1 week but less than 2 weeks More than 2 weeks
0 0 0
2 Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
15 3 9
3 All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0
4 All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0
5 All applications to attend courses at the Forestry School in Kepong and the Logging Training Centre in Terengganu shall be notified within one (1) month after the dates of interviews Within 1 Month More than 1 month but less than 2 months More than 2 months
0 0 0
6 All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated Before the stipulated date On the stipulated Date Over the stipulated date
0 0 0
7 Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued Within 4 months More than 4 week but less than 5 months More than 5 months
0 0 0
8 Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled Within 1 month More than 1 month but less than 2 months
2 bulan
More than 2 months
0 0 0
9 Performance bonds shall be released within one (1) month after the expiry date of such bonds Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0
10 All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received Within 3 days More than 3 days but less than 7 days More than 7 days
65 0 0

Achievement of Client's Charter FDPM

For March 2013

NoClient's CharterNo. of Activities That Achieved The Target
1 All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. Within 1 week More than 1 week but less than 2 weeks More than 2 weeks
1 0 0
2 Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
17 5 0
3 All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
2 0 0
4 All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0
5 All applications to attend courses at the Forestry School in Kepong and the Logging Training Centre in Terengganu shall be notified within one (1) month after the dates of interviews Within 1 Month More than 1 month but less than 2 months More than 2 months
0 0 0
6 All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated Before the stipulated date On the stipulated Date Over the stipulated date
4 0 0
7 Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued Within 4 months More than 4 week but less than 5 months More than 5 months
0 0 0
8 Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled Within 1 month More than 1 month but less than 2 months
2 bulan
More than 2 months
0 0 0
9 Performance bonds shall be released within one (1) month after the expiry date of such bonds Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0
10 All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received Within 3 days More than 3 days but less than 7 days More than 7 days
17 0 0

Achievement of Client's Charter FDPM

For April 2013

NoClient's CharterNo. of Activities That Achieved The Target
1 All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. Within 1 week More than 1 week but less than 2 weeks More than 2 weeks
5 0 0
2 Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
16 3 0
3 All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
7 0 0
4 All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0
5 All applications to attend courses at the Forestry School in Kepong and the Logging Training Centre in Terengganu shall be notified within one (1) month after the dates of interviews Within 1 Month More than 1 month but less than 2 months More than 2 months
0 0 0
6 All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated Before the stipulated date On the stipulated Date Over the stipulated date
10 4 0
7 Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued Within 4 months More than 4 week but less than 5 months More than 5 months
0 0 0
8 Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled Within 1 month More than 1 month but less than 2 months
2 bulan
More than 2 months
0 0 0
9 Performance bonds shall be released within one (1) month after the expiry date of such bonds Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0
10 All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received Within 3 days More than 3 days but less than 7 days More than 7 days
69 0 0

Achievement of Client's Charter FDPM

For May 2013

NoClient's CharterNo. of Activities That Achieved The Target
1 All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. Within 1 week More than 1 week but less than 2 weeks More than 2 weeks
2 0 0
2 Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
3 3 6
3 All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0
4 All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0
5 All applications to attend courses at the Forestry School in Kepong and the Logging Training Centre in Terengganu shall be notified within one (1) month after the dates of interviews Within 1 Month More than 1 month but less than 2 months More than 2 months
0 0 0
6 All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated Before the stipulated date On the stipulated Date Over the stipulated date
0 0 0
7 Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued Within 4 months More than 4 week but less than 5 months More than 5 months
0 0 0
8 Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled Within 1 month More than 1 month but less than 2 months
2 bulan
More than 2 months
0 0 0
9 Performance bonds shall be released within one (1) month after the expiry date of such bonds Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0
10 All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received Within 3 days More than 3 days but less than 7 days More than 7 days
20 0 0

Achievement of Client's Charter FDPM

For June 2013

NoClient's CharterNo. of Activities That Achieved The Target
1 All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. Within 1 week More than 1 week but less than 2 weeks More than 2 weeks
2 0 2
2 Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
6 9 0
3 All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
1 0 0
4 All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
1 0 0
5 All applications to attend courses at the Forestry School in Kepong and the Logging Training Centre in Terengganu shall be notified within one (1) month after the dates of interviews Within 1 Month More than 1 month but less than 2 months More than 2 months
0 0 0
6 All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated Before the stipulated date On the stipulated Date Over the stipulated date
0 0 0
7 Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued Within 4 months More than 4 week but less than 5 months More than 5 months
0 0 0
8 Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled Within 1 month More than 1 month but less than 2 months
2 bulan
More than 2 months
0 0 0
9 Performance bonds shall be released within one (1) month after the expiry date of such bonds Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0
10 All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received Within 3 days More than 3 days but less than 7 days More than 7 days
92 0 0

Achievement of Client's Charter FDPM

For July 2013

NoClient's CharterNo. of Activities That Achieved The Target
1 All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. Within 1 week More than 1 week but less than 2 weeks More than 2 weeks
0 0 0
2 Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
14 29 0
3 All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0
4 All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0
5 All applications to attend courses at the Forestry School in Kepong and the Logging Training Centre in Terengganu shall be notified within one (1) month after the dates of interviews Within 1 Month More than 1 month but less than 2 months More than 2 months
0 0 0
6 All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated Before the stipulated date On the stipulated Date Over the stipulated date
0 0 0
7 Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued Within 4 months More than 4 week but less than 5 months More than 5 months
0 0 0
8 Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled Within 1 month More than 1 month but less than 2 months
2 bulan
More than 2 months
0 0 0
9 Performance bonds shall be released within one (1) month after the expiry date of such bonds Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0
10 All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received Within 3 days More than 3 days but less than 7 days More than 7 days
4 0 0

Achievement of Client's Charter FDPM

For August 2013

NoClient's CharterNo. of Activities That Achieved The Target
1 All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. Within 1 week More than 1 week but less than 2 weeks More than 2 weeks
2 0 0
2 Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
28 1 0
3 All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0
4 All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0
5 All applications to attend courses at the Forestry School in Kepong and the Logging Training Centre in Terengganu shall be notified within one (1) month after the dates of interviews Within 1 Month More than 1 month but less than 2 months More than 2 months
0 0 0
6 All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated Before the stipulated date On the stipulated Date Over the stipulated date
0 4 0
7 Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued Within 4 months More than 4 week but less than 5 months More than 5 months
0 0 0
8 Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled Within 1 month More than 1 month but less than 2 months
2 bulan
More than 2 months
0 0 0
9 Performance bonds shall be released within one (1) month after the expiry date of such bonds Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0
10 All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received Within 3 days More than 3 days but less than 7 days More than 7 days
8 0 0

Achievement of Client's Charter FDPM

For September 2013

NoClient's CharterNo. of Activities That Achieved The Target
1 All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. Within 1 week More than 1 week but less than 2 weeks More than 2 weeks
2 0 0
2 Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
28 1 0
3 All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0
4 All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0
5 All applications to attend courses at the Forestry School in Kepong and the Logging Training Centre in Terengganu shall be notified within one (1) month after the dates of interviews Within 1 Month More than 1 month but less than 2 months More than 2 months
0 0 0
6 All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated Before the stipulated date On the stipulated Date Over the stipulated date
0 4 0
7 Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued Within 4 months More than 4 week but less than 5 months More than 5 months
0 0 0
8 Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled Within 1 month More than 1 month but less than 2 months
2 bulan
More than 2 months
0 0 0
9 Performance bonds shall be released within one (1) month after the expiry date of such bonds Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0
10 All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received Within 3 days More than 3 days but less than 7 days More than 7 days
8 0 0

Achievement of Client's Charter FDPM

For October 2013

NoClient's CharterNo. of Activities That Achieved The Target
1 All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. Within 1 week More than 1 week but less than 2 weeks More than 2 weeks
2 0 0
2 Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
28 1 0
3 All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0
4 All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0
5 All applications to attend courses at the Forestry School in Kepong and the Logging Training Centre in Terengganu shall be notified within one (1) month after the dates of interviews Within 1 Month More than 1 month but less than 2 months More than 2 months
0 0 0
6 All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated Before the stipulated date On the stipulated Date Over the stipulated date
0 4 0
7 Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued Within 4 months More than 4 week but less than 5 months More than 5 months
0 0 0
8 Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled Within 1 month More than 1 month but less than 2 months
2 bulan
More than 2 months
0 0 0
9 Performance bonds shall be released within one (1) month after the expiry date of such bonds Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0
10 All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received Within 3 days More than 3 days but less than 7 days More than 7 days
8 0 0

Achievement of Client's Charter FDPM

For November 2013

NoClient's CharterNo. of Activities That Achieved The Target
1 All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. Within 1 week More than 1 week but less than 2 weeks More than 2 weeks
3 0 0
2 Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
65 0 0
3 All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0
4 All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0
5 All applications to attend courses at the Forestry School in Kepong and the Logging Training Centre in Terengganu shall be notified within one (1) month after the dates of interviews Within 1 Month More than 1 month but less than 2 months More than 2 months
0 0 0
6 All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated Before the stipulated date On the stipulated Date Over the stipulated date
4 0 0
7 Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued Within 4 months More than 4 week but less than 5 months More than 5 months
0 0 0
8 Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled Within 1 month More than 1 month but less than 2 months
2 bulan
More than 2 months
0 0 0
9 Performance bonds shall be released within one (1) month after the expiry date of such bonds Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0
10 All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received Within 3 days More than 3 days but less than 7 days More than 7 days
13 0 0

Achievement of Client's Charter FDPM

For December 2013

NoClient's CharterNo. of Activities That Achieved The Target
1 All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. Within 1 week More than 1 week but less than 2 weeks More than 2 weeks
0 0 0
2 Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
1 0 0
3 All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0
4 All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0
5 All applications to attend courses at the Forestry School in Kepong and the Logging Training Centre in Terengganu shall be notified within one (1) month after the dates of interviews Within 1 Month More than 1 month but less than 2 months More than 2 months
0 0 0
6 All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated Before the stipulated date On the stipulated Date Over the stipulated date
0 0 0
7 Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued Within 4 months More than 4 week but less than 5 months More than 5 months
0 0 0
8 Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled Within 1 month More than 1 month but less than 2 months
2 bulan
More than 2 months
0 0 0
9 Performance bonds shall be released within one (1) month after the expiry date of such bonds Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0
10 All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received Within 3 days More than 3 days but less than 7 days More than 7 days
17 0 0

Achievement of Client's Charter FDPM

For April 2012

NoClient's CharterNo. of Activities That Achieved The Target
1 All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. Within 1 week More than 1 week but less than 2 weeks More than 2 weeks
5 0 0
2 Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
16 3 0
3 All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
7 0 0
4 All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0
5 All applications to attend courses at the Forestry School in Kepong and the Logging Training Centre in Terengganu shall be notified within one (1) month after the dates of interviews Within 1 Month More than 1 month but less than 2 months More than 2 months
0 0 0
6 All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated Before the stipulated date On the stipulated Date Over the stipulated date
10 4 0
7 Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued Within 4 months More than 4 week but less than 5 months More than 5 months
0 0 0
8 Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled Within 1 month More than 1 month but less than 2 months
2 bulan
More than 2 months
0 0 0
9 Performance bonds shall be released within one (1) month after the expiry date of such bonds Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0
10 All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received Within 3 days More than 3 days but less than 7 days More than 7 days
69 0 0

Achievement of Client's Charter FDPM

For May 2012

NoClient's CharterNo. of Activities That Achieved The Target
1 All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. Within 1 week More than 1 week but less than 2 weeks More than 2 weeks
1 0 0
2 Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
27 3 0
3 All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
7 0 0
4 All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
1 0 0
5 All applications to attend courses at the Forestry School in Kepong and the Logging Training Centre in Terengganu shall be notified within one (1) month after the dates of interviews Within 1 Month More than 1 month but less than 2 months More than 2 months
0 0 0
6 All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated Before the stipulated date On the stipulated Date Over the stipulated date
4 0 0
7 Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued Within 4 months More than 4 week but less than 5 months More than 5 months
0 0 0
8 Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled Within 1 month More than 1 month but less than 2 months
2 bulan
More than 2 months
0 0 0
9 Performance bonds shall be released within one (1) month after the expiry date of such bonds Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0
10 All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received Within 3 days More than 3 days but less than 7 days More than 7 days
67 0 0

Achievement of Client's Charter FDPM

For June 2012

NoClient's CharterNo. of Activities That Achieved The Target
1 All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. Within 1 week More than 1 week but less than 2 weeks More than 2 weeks
2 0 0
2 Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
31 5 0
3 All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0
4 All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
1 0 0
5 All applications to attend courses at the Forestry School in Kepong and the Logging Training Centre in Terengganu shall be notified within one (1) month after the dates of interviews Within 1 Month More than 1 month but less than 2 months More than 2 months
0 0 0
6 All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated Before the stipulated date On the stipulated Date Over the stipulated date
4 0 0
7 Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued Within 4 months More than 4 week but less than 5 months More than 5 months
6 0 0
8 Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled Within 1 month More than 1 month but less than 2 months
2 bulan
More than 2 months
0 0 0
9 Performance bonds shall be released within one (1) month after the expiry date of such bonds Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0
10 All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received Within 3 days More than 3 days but less than 7 days More than 7 days
63 0 0

Achievement of Client's Charter FDPM

For July 2012

NoClient's CharterNo. of Activities That Achieved The Target
1 All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. Within 1 week More than 1 week but less than 2 weeks More than 2 weeks
7 1 2
2 Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
20 2 0
3 All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
11 0 0
4 All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
1 0 0
5 All applications to attend courses at the Forestry School in Kepong and the Logging Training Centre in Terengganu shall be notified within one (1) month after the dates of interviews Within 1 Month More than 1 month but less than 2 months More than 2 months
0 0 0
6 All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated Before the stipulated date On the stipulated Date Over the stipulated date
4 0 0
7 Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued Within 4 months More than 4 week but less than 5 months More than 5 months
6 0 0
8 Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled Within 1 month More than 1 month but less than 2 months
2 bulan
More than 2 months
0 0 0
9 Performance bonds shall be released within one (1) month after the expiry date of such bonds Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0
10 All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received Within 3 days More than 3 days but less than 7 days More than 7 days
113 0 0

Achievement of Client's Charter FDPM

For August 2012

NoClient's CharterNo. of Activities That Achieved The Target
1 All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. Within 1 week More than 1 week but less than 2 weeks More than 2 weeks
3 0 0
2 Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
14 1 0
3 All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
16 0 0
4 All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
1 0 0
5 All applications to attend courses at the Forestry School in Kepong and the Logging Training Centre in Terengganu shall be notified within one (1) month after the dates of interviews Within 1 Month More than 1 month but less than 2 months More than 2 months
0 0 0
6 All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated Before the stipulated date On the stipulated Date Over the stipulated date
4 0 0
7 Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued Within 4 months More than 4 week but less than 5 months More than 5 months
1 0 0
8 Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled Within 1 month More than 1 month but less than 2 months
2 bulan
More than 2 months
0 0 0
9 Performance bonds shall be released within one (1) month after the expiry date of such bonds Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0
10 All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received Within 3 days More than 3 days but less than 7 days More than 7 days
78 0 0

Achievement of Client's Charter FDPM

For September 2012

NoClient's CharterNo. of Activities That Achieved The Target
1 All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. Within 1 week More than 1 week but less than 2 weeks More than 2 weeks
3 0 0
2 Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
14 4 0
3 All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
33 0 0
4 All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0
5 All applications to attend courses at the Forestry School in Kepong and the Logging Training Centre in Terengganu shall be notified within one (1) month after the dates of interviews Within 1 Month More than 1 month but less than 2 months More than 2 months
0 0 0
6 All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated Before the stipulated date On the stipulated Date Over the stipulated date
4 0 0
7 Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued Within 4 months More than 4 week but less than 5 months More than 5 months
0 0 0
8 Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled Within 1 month More than 1 month but less than 2 months
2 bulan
More than 2 months
0 0 0
9 Performance bonds shall be released within one (1) month after the expiry date of such bonds Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0
10 All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received Within 3 days More than 3 days but less than 7 days More than 7 days
73 0 0

Achievement of Client's Charter FDPM

For October 2012

NoClient's CharterNo. of Activities That Achieved The Target
1 All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. Within 1 week More than 1 week but less than 2 weeks More than 2 weeks
5 2 0
2 Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
1 0 0
3 All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
3 0 0
4 All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
1 0 0
5 All applications to attend courses at the Forestry School in Kepong and the Logging Training Centre in Terengganu shall be notified within one (1) month after the dates of interviews Within 1 Month More than 1 month but less than 2 months More than 2 months
0 0 0
6 All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated Before the stipulated date On the stipulated Date Over the stipulated date
4 0 0
7 Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued Within 4 months More than 4 week but less than 5 months More than 5 months
0 0 0
8 Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled Within 1 month More than 1 month but less than 2 months
2 bulan
More than 2 months
0 0 0
9 Performance bonds shall be released within one (1) month after the expiry date of such bonds Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0
10 All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received Within 3 days More than 3 days but less than 7 days More than 7 days
77 0 0

Achievement of Client's Charter FDPM

For November 2012

NoClient's CharterNo. of Activities That Achieved The Target
1 All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. Within 1 week More than 1 week but less than 2 weeks More than 2 weeks
1 1 0
2 Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
45 8 0
3 All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
5 0 0
4 All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
2 0 0
5 All applications to attend courses at the Forestry School in Kepong and the Logging Training Centre in Terengganu shall be notified within one (1) month after the dates of interviews Within 1 Month More than 1 month but less than 2 months More than 2 months
0 0 0
6 All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated Before the stipulated date On the stipulated Date Over the stipulated date
4 0 0
7 Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued Within 4 months More than 4 week but less than 5 months More than 5 months
0 0 0
8 Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled Within 1 month More than 1 month but less than 2 months
2 bulan
More than 2 months
0 0 0
9 Performance bonds shall be released within one (1) month after the expiry date of such bonds Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0
10 All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received Within 3 days More than 3 days but less than 7 days More than 7 days
45 0 0

Achievement of Client's Charter FDPM

For December 2012

NoClient's CharterNo. of Activities That Achieved The Target
1 All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. Within 1 week More than 1 week but less than 2 weeks More than 2 weeks
2 0 0
2 Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 1 0
3 All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
3 0 0
4 All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
0 0 0
5 All applications to attend courses at the Forestry School in Kepong and the Logging Training Centre in Terengganu shall be notified within one (1) month after the dates of interviews Within 1 Month More than 1 month but less than 2 months More than 2 months
0 0 0
6 All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated Before the stipulated date On the stipulated Date Over the stipulated date
0 0 0
7 Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued Within 4 months More than 4 week but less than 5 months More than 5 months
0 0 0
8 Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled Within 1 month More than 1 month but less than 2 months
2 bulan
More than 2 months
0 0 0
9 Performance bonds shall be released within one (1) month after the expiry date of such bonds Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0
10 All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received Within 3 days More than 3 days but less than 7 days More than 7 days
24 0 0

Achievement of Client's Charter FDPM

For Year 2012

NoClient's CharterNo. of Activities That Achieved The Target
1 All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department. Within 1 week More than 1 week but less than 2 weeks More than 2 weeks
32 4 4
2 Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
148 24 0
3 All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
226 0 0
4 All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications Within 2 week More than 2 week but less than 4 weeks More than 4 weeks
6 0 0
5 All applications to attend courses at the Forestry School in Kepong and the Logging Training Centre in Terengganu shall be notified within one (1) month after the dates of interviews Within 1 Month More than 1 month but less than 2 months More than 2 months
0 0 0
6 All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated Before the stipulated date On the stipulated Date Over the stipulated date
38 5 0
7 Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued Within 4 months More than 4 week but less than 5 months More than 5 months
7 0 0
8 Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled Within 1 month More than 1 month but less than 2 months
2 bulan
More than 2 months
1 0 0
9 Performance bonds shall be released within one (1) month after the expiry date of such bonds Within 1 month More than 1 month but less than 2 months More than 2 months
0 0 0
10 All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received Within 3 days More than 3 days but less than 7 days More than 7 days
566 0 40