No.

Client's Charter

1.

All requests for information on management, development and conservation of forest resources as well as forest industries shall be entertained within one (1) week from the date such requests were made except for information not readily available in the Department.

Within 1 week

More than 1 week but less than 2 weeks

More than 2 weeks

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2.

Technical advice on management, development and conservation of forest resources, as well as forest industries shall be forwarded within two (2) weeks from the date such requests were made except for matters requiring specific studies

Within 2 week

More than 2 week but less than 4 weeks

More than 4 weeks

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3.

All requests for unrestricted publications shall be distributed within two (2) weeks from the date such requests were made

Within 2 week

More than 2 week but less than 4 weeks

More than 4 weeks

198

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4.

All applications to attend in-service training organized by the Department shall be notified within two (2) weeks after the closing date for such applications

Within 2 week

More than 2 week but less than 4 weeks

More than 4 weeks

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5.

All applications to attend courses at the Forestry School in Kepong and the Logging Training Centre in Terengganu shall be notified within one (1) month after the dates of interviews

Within 1 Month

More than 1 month but less than 2 months

More than 2 months

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6.

All progress reports on forest development projects shall be submitted to the central agency not later than the date stipulated

Before the stipulated date

On the stipulated Date

Over the stipulated date

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7.

Results of tenders for the implementation of forest development projects shall be made known not later than four (4) months after such tenders were issued

Within 4 months

More than 4 week but less than 5 months

More than 5 months

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8.

Actions to forward the contract progress payment documents to the Treasury shall be undertaken within one (1) month from the date of application provided all conditions are fulfilled

Within 1 month

More than 1 month but less than 2 months

More than 2 months

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0

0

9.

Performance bonds shall be released within one (1) month after the expiry date of such bonds

Within 1 month

More than 1 month but less than 2 months

More than 2 months

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10.

All complaints pertaining to forestry services shall be acted upon within three (3) days after such complaints were received

Within 3 days

More than 3 days but less than 7 days

More than 7 days

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